I was born in a united Ireland, I want to die in a united Ireland.' Born in Belfast in 1920, Joe Cahill has been an IRA man motivated by this ambition all his life. IRA activists rarely speak about their lives or their organisation, but here Cahill gives his full and frank story, his viewpoint, his experiences -- from Northern Irish prison cells of the 1940s, on a death sentence, to Washington when the Good Friday Agreement was being negotiated. He tells of the visit he made to Colonel Gaddafi to arrange for arms and ammunition, and the fateful voyage of the Claudia; Bloody Sunday and the burning of the British Embassy in Dublin; the high-drama helicopter escape of IRA prisoners from Portlaoise Jail. This is the story of an extraordinary journey, Cahill's own life mirroring the growth, changes and development of the republican movement as a whole through more than sixty years of intense involvement.
I was born in a united Ireland, I want to die in a united Ireland.' Born in Belfast in 1920, Joe Cahill has been an IRA man motivated by this ambition all his life. IRA activists rarely speak about their lives or their organisation, but here Cahill gives his full and frank story, his viewpoint, his experiences -- from Northern Irish prison cells of the 1940s, on a death sentence, to Washington when the Good Friday Agreement was being negotiated. He tells of the visit he made to Colonel Gaddafi to arrange for arms and ammunition, and the fateful voyage of the Claudia; Bloody Sunday and the burning of the British Embassy in Dublin; the high-drama helicopter escape of IRA prisoners from Portlaoise Jail. This is the story of an extraordinary journey, Cahill's own life mirroring the growth, changes and development of the republican movement as a whole through more than sixty years of intense involvement.
This legal thriller addresses the real issues people must face in their daily walk with God--alcohol, sex, racial prejudice, dishonesty, and uncontrolled anger.
Meghan Cahill is a young, dedicated pharmaceutical researcher at the Renaissance Institute in Pennsylvania. Her boyfriend, Jonathan Ashbridge, is a highly successful doctor who mostly keeps his work secret. But when Meghan stumbles upon one of his projects, she is shocked at what she finds. Imago Dei is a covert religious sect operating within Vatican City, and they have approached Jonathan for help. Jonathans group, known as the Pegasus Project, has been hired by Imago Dei to create a dangerous drug that will cause irreversible psychosis in two Philadelphia priests who escaped punishment for child molestation. Whats more, these two priests are not their only targets; this project could go international, and Meghan is now scared of her own boyfriend. She is also in great danger, unaware that her newfound knowledge has made her a target. The police perimeter grew tighter around her with each passing minute. She had no way out. She felt like an innocent prey struggling helplessly within a spiders web desperate to escape but even more terrified of the grim consequences of capture. Imago Dei calls in Stefan, an assassin from Switzerland, to play a key part in their plan. Meanwhile, Jonathan turns on Meghan, and the Pegasus Project takes full control of his life. With Stefan in town, people start dying, and Meghan is set up to be the prime suspect. She must rely on her intellect to save herselfregardless of the cost. Her enemies are powerful and relentless, and they issue a warning to Meghan: Do not interfere, or else.
Hilley portrays an intriguing slice of American culture with colorful and genuine characters in a rich and mysterious setting. The reader experiences the struggles of Mike Connolly as he seeks redemption from past mistakes and forges a new path.
Mike Connolly, a fifty-something attorney, is now a recovering alcoholic, divorced from his wife and estranged from his daughter. While researching a murder case, a string of clues takes him to a tanning salon that is a front for prostitution and pornography. Connolly presses on, moving deep into a world where negative forces slowly and subtly turn him back toward who he was before he turned his life around. Surrounded by deception, Connolly does not recognize what is happening until it's too late. Download the Readers' Guide.
“Street provides a crucial critical and cultural service by not only studying Eastwood’s individual films in sharp detail but also by providing a close and serious analysis of the cultural and historic times of the films.”—Sam B. Girgus, author of Clint Eastwood’s America “By far the most comprehensive, sustained, and detailed discussion of the Dirty Harry phenomenon. A thorough and engaging account of how a fictitious renegade cop became an enduring icon of the angry conservative backlash that sought to halt 1960s liberalism in its tracks.”—Nick Heffernan, author of Culture, Environment and Ecopolitics Clint Eastwood’s Dirty Harry became the prototype for a new kind of movie cop—an antihero in pursuit of his own vision of justice. The Dirty Harry series helped cement Eastwood and his character, Harry Callahan, as central figures in 1970s and 1980s Hollywood cinema. In Dirty Harry’s America, Joe Street argues that the movies shed critical light on the culture and politics of the post-1960s era and locates San Francisco as the symbolic cultural battleground of the time. Across the entire series, conservative anger and moral outrage confront elitist liberalism and moral relativism. Paying particular attention the films' representation of crime, family and community, sexuality, and race, Street maintains that through referencing real events and political struggles, the films themselves became active participants in the culture wars. Unapologetic carrier of right and might, Harry Callahan becomes America’s Ur-conservative: “unbending, moral, incorruptible, and most important, always right.” Long after the series, Callahan’s legacy remains strong in American political discourse, cinema, and pop culture, and he continues to shape Eastwood’s later political and cinematic career.
“It was a season where the impossible became possible. It was a season where the hard to believe became believable.” --Marv Levy, Pro Football Hall of Fame Coach. The 1973 Buffalo Bills made pro football history. They had an offense that broke several important rushing records during that memorable year. And they had a superstar running back by the name of O.J. Simpson, who broke a glass ceiling of sorts by becoming the first man -- and indeed the only man -- to ever rush for more than 2,000 yards in one 14-game regular season. That glory-filled accomplishment provided the celebrated culmination to this epic tale of a week-by-week journey from an initial goal to its triumphant ending. In The 2,003-Yard Odyssey: The Juice, The Electric Company, and an Epic Run for a Record, several members of that Buffalo Bills team recall their memories of that year. They discuss how that 1973 season began with a bunch of question marks, then how a boast by one of their offensive linemen led to a challenge for the whole squad to address. A major focus in this book are the feats of the incomparable O.J. Simpson, who earned pro football fame and glory with his record-breaking 1973 performance. This story recounts how Simpson set a mark that was thought of by most people to be impossible to achieve. It was an odyssey unlike any other in NFL annals, and it is explored in concentrated depth and detail within these pages. Joe Zagorski is a member of the Pro Football Writers of America and the Pro Football Researchers Association. He has written several previous books about various teams and players of the NFL. He is also a contributing writer to the website Pro Football Journal and the administrator of the Facebook page, The NFL in the 1970s. He resides in Oak Ridge, Tennessee. Marv Levy, who wrote the foreword for this book, is a coaching legend in both the United States and in Canada. He led the Buffalo Bills to four straight Super Bowl appearances from 1990 to 1993. He is also an honored member of the Pro Football Hall of Fame.
Ever the Optimist" is a heart warming tale of Joe Jennings' love affair with his football club, which shows no sign of wilting despite the heartaches they have presented him over the years.The book is an epic adventure, a plethora of events that have been cherry picked to signify the resurrection of one of English football's great bastions; which after years of decline is finally emerging from the depths to cement itself back among the elite. They are by no means there, but the author has seen enough to suggest that the tide is turning, and as he steers you through the waters of hope, with the enthusiasm and optimism that underlines his every sentence, it starts to rub off on you and you are willing them to succeed as much as he. It is feeling that you rarely get from a football book and it is arguably the first that has been able to capture the spirit and emotion that has been missing from books of this genre since Nick Hornby's 'Fever Pitch'.
Issue 6: Veterans, is devoted to memoirs, stories, and poems about the women and men who have served ... written by or about veterans. The Almagre Review, a Colorado-based literary journal, is proud to present sixteen excellent contributors who have shared their experience and insight stretching from World War II to present day.
Law and Ethics for Today's Journalist offers aspiring and working journalists the practical understanding of law and ethics they must have to succeed at their craft. Instead of covering every nuance of media law for diverse communications majors, Mathewson focuses exclusively on what's relevant for journalists. Even though media law and media ethics are closely linked together in daily journalistic practice, they are usually covered in separate volumes. Mathewson brings them together in a clear and colourful way that practicing journalists will find more useful. Everything a journalist needs to know about legal protections, limitations, and risks inherent in workaday reporting is illustrated with highlights from major court opinions. Mathewson advises journalists who must often make ethical decisions on the spot with no time for the elaborate, multi-faceted analysis. The book assigns to journalists the hard decisions on ethical questions such as whether to go undercover or otherwise misrepresent themselves in order to get a big story. The ethics chapter precedes the law chapters because ethical standards should underlie a journalist's work at all times. There may be occasions when ethics and law are not parallel, thus calling for the journalist to make a personal judgment. Law and Ethics for Today's Journalist is user-friendly, written in clear, direct, understandable language on issues that really matter to a working journalist. Supplementary reading of the actual court cases is recommended and links to most cases are provided in the text. The text includes a fine (but purposely not exhaustive) bibliography listing important and useful legal cases, including instructive appellate and trial court opinions, state as well as federal.
Examining inscriptions on landscape paintings and related documents, this book explores the views of the "two jewels" of Japanese Zen literature, Gido Shushin (1325-1388) and Zekkai Chushin (1336-1405), and their students. These monks played important roles as advisors to the shoguns Ashikaga Yoshimitsu (1358-1408) and Yoshimochi (1386-1428), as well as to major figures in various michi or Ways of linked verse, the No theatre, ink painting, rock gardens, and other arts. By applying images of mountain retreats to their busy urban lives in the capital, these Five Mountain Zen monks provoke reconsiderations of the relation between secular and sacred and nature and culture.
In 1986, Captain Ajax Montoya freed his only remaining friend from a psychotic killer. But his methods were such that he was imprisoned in a nut-house for his pains... El Salvador in 1989 is in a civil war... But when the parents of Ajax's old love beg him to go there and save their son as he did not save their daughter, Ajax is on the next plane. And he's not alone. Gladys Dario the lieutenant whose rescue cost Ajax his freedom and his mind has been stewing in Miami for three years, and she is ready to back his play, even if it costs her own life"--
As Everton's 2009 FA Cup campaign kicked off with an unspectacular 1-0 victory at Macclesfield Town's Moss Rose ground, few Evertonians dared to dream that David Moyes' Royal Blue Army would have marched all the way to Wembley come the merry month of May.In a remarkable season in which this uniquely determined group of players managed to overcome the loss of not one or two, but THREE key players to long term injury....that is exactly what they went on to do though.If Everton's 2009 FA Cup run has rekindled a Royal Blue Love Affair with the greatest club cup competition in world football then On The March will have you positively salivating with anticipation of the next!Not only covering the entire 2009 journey from Moss Rose to Wembley, a sequence of games some neutral observers labelled "the toughest ever route to a Wembley final", author Joe Jennings gives his inimitable take on a collection of Everton's greatest ever FA Cup moments.
Get ready to take on your first college research paper like a pro Just got assigned your first college research paper? Don’t sweat it! College Research Papers For Dummies has your back with the perfect companion to these not-as-hard-as-they-look assignments. Discover how to research, argue, problem-solve, analyze, and synthesize your way through even the densest material. Find out how to best revise and rework your paper until it’s a polished gem. Plus, get some quick tips on higher-level research papers, such as literature reviews and white papers. Accurately cite references using APA, MLA, and Chicago styles Take advantage of all the resources available to you as you write your first research paper, from your university’s library databases to your local college center’s support services Develop common research paper writing techniques, including argumentation, research questions, and thesis statements Don’t wait until the night before your paper is due! Grab a copy of College Research Papers For Dummies today and ace that first research paper like we all know you can.
Lessons in baseball enlightenment from three-time MLB Manager of the Year Joe Maddon. No one sees baseball like Joe Maddon. He sees it through his trademark glasses and irrepressible wit. Raised in the “shot and beer” town of Hazleton, PA, and forged by 15 years in the minors, Maddon over 19 seasons in Tampa Bay, Chicago, and Anaheim has become one of the most successful, most colorful, and most quoted managers in Major League Baseball. He is a workplace culture expert, having engineered two of the most stunning turnarounds in the past quarter century: taking the Rays from the worst record in baseball one year to the World Series the next and leading the Cubs to their first World Series title in 108 years. Like his teams, Maddon defies convention. He is part strategist, part philosopher, part sports psychologist, and part motivational coach. In THE BOOK OF JOE, Maddon gives readers unique insights into the game, including the tension between art and data, the changing role of managers as front offices gain power, why the honeymoon with the Cubs did not last, and what it’s like to manage the modern player, including stars such as Shohei Ohtani, Mike Trout, Albert Pujols, Yu Darvish, and Kris Bryant. But you expect even more from a manager who meditates daily, admires Twain, and has only one rule when it comes to a team dress code: “If you think you look hot, wear it!” And Maddon delivers. Built on-old school values and new-school methods, his wisdom applies beyond the dugout. His mantras about leadership, mentorship, team building, and communication are meditations on life, not just baseball. Among those mantras are: “Do simple better.” “Try not to suck.” “Don’t ever permit the pressure to exceed the pleasure.” “See it with first-time eyes.” “Tell me what you think, not what you’ve heard.” THE BOOK OF JOE is Maddon at his uniquely holistic best. It is a memoir of a fascinating baseball journey, an insider’s look at a changing game, and a guidebook on leadership and life.
This book explores the emergence of a new architecture of corporate enforcement in Ireland. It is demonstrated that the State has transitioned from one contradictory model of corporate enforcement to another. Traditionally, the State invoked its most powerful weapon of state censure, the criminal law, but was remarkably lenient in practice because the law was not enforced. The contemporary model is much more reliant on cooperative measures and civil orders, but also contains remarkably punitive and instrumental measures to surmount the difficulties of proving guilt in criminal cases. Though corporate and financial regulation has become an area of significant interest for academics, researchers and those with an interest in corporate affairs, this sudden surge of interest lacks a tradition of scholarship or any deep empirical and contextual analysis in Ireland. This book provides that foundation. It is likely to stimulate an extensive conversation on corporate regulation and governance in Ireland. It is also likely to provide a platform for researchers further afield with an interest in comparative study with Ireland.
Joe Duffy takes the pulse of the Irish nation every day on Liveline. Whenever somebody wants to get something off their chest, the advice is often: “Talk to Joe”. Just Joe reveals the private man behind the public voice. Joe writes with raw honesty about his difficult upbringing in working-class Ballyfermot, with a hard-drinking father and hard-working mother, and about his younger brother Brendan, who has drink and drug problems and has spent time in prison. For Joe, education was key to a fresh start. He was one of the first from his area to attend university at Trinity College Dublin. His social justice campaigning led to him becoming President of the Union of Students in Ireland. He spent two weeks in Mountjoy Jail following a protest against government cutbacks. Joe eventually moved into a career in RTÉ Radio, where he first became known as a roving reporter on The Gay Byrne Show, before finally finding his niche on Liveline. Just Joe highlights the major stories and controversies raised by the programme; it also deals with the shocking death in 2010 of Joe’s friend and fellow broadcaster Gerry Ryan. This is a riveting, deeply felt and fascinating memoir of a complex, passionate man.
Nothing captivates the human imagination like the vast unknowns of space. Ancient petroglyphs present renderings of the heavens, proof that we have been gazing up at the stars with wonder for thousands of years. Since then, mankind has systematically expanded our cosmic possibilities. What were once flights of fancy and dreams of science fiction writers have become nearly routine – a continuous human presence orbiting the Earth, probes flying beyond our solar system, and men walking on the moon. NASA and the Russian space program make traveling to the stars look easy, but it has been far from that. Space travel is a sometimes heroic, sometimes humorous, and always dangerous journey fraught with perils around every corner that most of us have never heard of or have long since forgotten. Space Oddities brings these unknown, offbeat, and obscure stories of space to life. From the showmanship and bravado of the earliest known space fatality, German Max Valier, to the first ever indictment under the Espionage Act on an Army officer who leaked secrets concerning the development of early U.S. rockets; and the story of a single loose bolt that defeated the Soviet Union’s attempt to beat America to the moon. Author Joe Cuhaj also sheds light on the human aspects of space travel that have remained industry secrets – until now: how the tradition of using a musical playlist to wake astronauts up began, fascinating tales about inventions like the Fischer Space Pen, Omega watches, and even Tang breakfast drink. In addition to fun and entertaining space trivia, Space Oddities also features stories of the profound impact that space travel has had on challenges right here at home, like the effort by civil rights leaders and activists in the 1960s to bring the money from the space program back home to those in need on Earth; NASA’s FLATs (First Lady Astronaut Training) program and the 13 women who were selected to become astronauts in 1960, but were denied a chance at flying even after successfully completing the rigorous astronaut training program; and, the animals who many times sacrificed their lives to prove that man could fly in space. Filled with rare and little-known stories, Space Oddities will bring the final frontier to the homes of diehard space readers and armchair astronauts alike.
The FA Premier League was born 20 years ago, on 23 September 1991, and has since established itself as the most popular club competition in world football. At the start, however, there was opposition from the players' union and the Football League. Then the breakaway elite were faced with the exposure of the game's 'bungs' culture, which stained the reputations of Brian Clough and George Graham, among others. After weathering that storm, the new league was threatened again by the very real possibility of financial meltdown, which was averted only by the controversial takeover of many top clubs by predatory overseas owners. Joe Lovejoy reported on the creation of the Premier League for The Independent and revisits the story in Glory, Goals and Greed, interviewing many of the 'founding fathers'. Later, as chief football correspondent at the Sunday Times, he witnessed all the main events and has spoken again to those involved to shed new light on the best matches, best players and standout incidents of the Premier League's enthralling first 20 years.
In The Death and Life of Australian Soccer, journalist and historian Joe Gorman explores the rise and fall of Australia's first national football competition and shows how soccer came to practice and embody multiculturalism long before it became government policy. Drawing on archival research and interviews with players, supporters and club officials, he tells the incredible and oft-unknown stories of Australian soccer. The Death and Life of Australian Soccer is a fascinating and timely account of the first Australian sport to truly galvanize every ethnic, regional, metropolitan, gender and political group across the country. It examines the myths and legends of Australian sport and offers new ways of understanding the great changes that shaped the nation. This is more than a book about soccer – it is the riveting story of Australia's national identity.
The life story of one of Ireland's most politically active priests and human rights campaigners, touching on many of Northern Ireland's controversial episodes of the last 30 years.
For the devotee of Irish heritage, mythology or folklore, County Sligo has everything. From the Curlew mountains in the south, where Aodh Ruadh Ó Domhnaill defeated an English army under Sir Conyers Clifford, to Benbulben’s slopes in the north, where St Colmcille battled the High King of Ireland, every hill and valley is linked by the gossamer threads of myth, folklore and legend. These stories, some age-old legends and fantastical myths, some amusing anecdotes and cautionary tales, are a heady mix of the bloodthirsty, funny and passionate and a selection of the best are retold here by professional storyteller Joe McGowan. In these pages you will find little-known anecdotes of the traditional rural ways of Sligo’s residents, their customs and superstitions; you will find stories of epic battles and heroic deeds; and you will also hear the fantastical accounts of mythical creatures, faeries, witches and the ghosts of Connacht itself.
This expanded and completely revised fifth edition is a unique ebook, spanning a thousand years of music from Gregorian chant via Bach and Beethoven to current leading lights such as Thomas Adès and Kaija Saariaho. There are concise biographical profiles of more than 200 composers and informative summaries of the major compositions in all genres, from chamber works to operatic epics. Topics such as the influence of jazz, notation, conducting, the madrigal, and why Stradivarius made such great violins are covered fully in feature boxes. The Rough Guide to Classical Music in a new ebook (PDF) fromat has been praised for its mix of well-known composers with more obscure, but interesting, figures (like Antoine Brumel and Barbara Strozzi), and for the way it takes contemporary music seriously.
The Immaculate Inning shines a light on the miracle of baseball’s endless possibility—the way that on any given day, someone (maybe a star, or maybe a scrub) could perform the rarest of single-game feats or cap off a seemingly unobtainable chase for a record. Covering a selection of the most unusual, significant, and rare feats in baseball history, both in the context of single-day (and sometimes even single-play) events and those that require a longer streak or a full season’s excellence to reach or complete, the book clearly defines how each task is amassed, provides historical background, and tells riveting stories of the ballplayers that did the unthinkable.
A wonderfully dark, pitch-perfect noir prequel to The Maltese Falcon, featuring Dashiell Hammett’s beloved detective, Sam Spade. It’s 1921—seven years before Sam Spade will solve the famous case of the Maltese Falcon. He’s just set up his own agency in San Francisco and he gets off to a quick start, working cases (he doesn’t do domestic) and hiring a bright young secretary named Effie Perrine. When he’s hired by a prominent San Francisco banker to find his missing son, Spade gets the break he’s been looking for. He spends the next few years dealing with booze runners, waterfront thugs, banking swindlers, gold smugglers, and bumbling cops. He brings in Miles Archer as a partner to help bolster the agency, though it was Archer who stole his girl while he was fighting in World War I. All along, Spade will tangle with an enigmatic villain who holds a long-standing grudge against Spade. And, of course, he’ll fall in love—though it won’t turn out for the best. It never does with dames.
NATIONAL BESTSELLER • A New York Times Top 10 Book of the Year • A delicious romp through the heyday of rock and roll and a revealing portrait of Jann Wenner, the man at the helm of Rolling Stone magazine, with candid look backs at the era from major musicians • "Come for the essayist in Hagan, stay for the eye-popping details and artful gossip."–Dwight Garner, The New York Times "Through his nuanced portrait of Wenner, [Hagan] shows us how thoroughly the publication reflected its founder, warts and all.”–Margaret Sullivan, The Washington Post The story of Jann Wenner, Rolling Stone's founder, editor, and publisher, and the pioneering era he helped curate, is told here for the first time in glittering, glorious detail. Joe Hagan provides readers with a backstage pass to storied concert venues and rock-star hotel rooms; he tells never before heard stories about the lives of rock stars and their handlers; he details the daring journalism (Tom Wolfe, Hunter S. Thompson, P.J. O’Rourke) and internecine office politics that accompanied the start-up; he animates the drug and sexual appetites of the era; and he reports on the politics of the last fifty years that were often chronicled in the pages of Rolling Stone magazine. Supplemented by a cache of extraordinary documents and letters from Wenner's personal archives, Sticky Fingers depicts an ambitious, mercurial, wide-eyed rock and roll fan of who exalts in youth and beauty and learns how to package it, marketing late sixties counterculture as a testament to the power of American youth. The result is a fascinating and complex portrait of man and era, and an irresistible biography of popular culture, celebrity, music, and politics in America.
One of today's top political observers dissects the last 35 years of American politics as he shows how Democrats have lost the country's support and why the Republicans have, in so many instances, dominated the political agenda.
Highly readable, well illustrated, and easy to understand, Obstetrics: Normal and Problem Pregnancies remains your go-to choice for authoritative guidance on managing today’s obstetric patient. Reflecting the expertise of internationally recognized authorities, this bestselling obstetrics reference has been thoroughly revised to bring you up to date on everything from ultrasound assessment of fetal anatomy and growth, to medical complications in pregnancy, to fetal therapy...and much more! Consult this title on your favorite e-reader with intuitive search tools and adjustable font sizes. Elsevier eBooks provide instant portable access to your entire library, no matter what device you're using or where you're located. Benefit from the knowledge and experience of international experts in obstetrics. Gain a new perspective on a wide range of today’s key issues - all evidence based and easy to read. Stay current with new coverage of fetal origins of adult disease, evidence-based medicine, quality assessment, nutrition, and global obstetric practices. Find the information you need quickly with bolded key statements, additional tables, flow diagrams, and bulleted lists for easy reference. Zero in on "Key Points" in every chapter - now made more useful than ever with the inclusion of related statistics. View new ultrasound nomograms in the Normal Values in Pregnancy appendix.
Obstetrics: Normal and Problem Pregnancies: First South Asia Edition remains your go-to choice for authoritative guidance on managing today's obstetric patient. International experts put the latest knowledge in this specialty at your fingertips, with current and relevant information on everything from fetal origins of adult disease, to improving global maternal health, to important topics in day-to-day obstetric practice. Highly readable, well-illustrated, and easy to understand, this best-selling obstetrics reference is an ideal tool for residents and clinicians. • Sweeping updates appear throughout, including four new chapters: "Vaginal Birth After Cesarean Delivery," "Placenta Accreta," "Obesity," and "Improving Global Maternal Health: Challenges and Opportunities." • New Glossary presents the most frequently used key abbreviations for easy reference. • Expanded use of bolded statements and key points, as well as additional tables, flow diagrams, and bulleted lists, facilitates and enhances the mastery of each chapter. • More than 100 images in the chapter on ultrasound provide an important resource for normal and abnormal fetal anatomy. • Collective wisdom of global experts in the field is offered.
When it comes to photography, it’s all about the light. After spending more than thirty years behind the lens—working for National Geographic, Time, Life, and Sports Illustrated—Joe McNally knows about light. He knows how to talk about it, shape it, color it, control it, and direct it. Most importantly, he knows how to create it...using small hot shoe flashes. In The Hot Shoe Diaries, Joe brings you behind the scenes to candidly share his lighting solutions for a ton of great images. Using Nikon Speedlights, Joe lets you in on his uncensored thought process—often funny, sometimes serious, always fascinating—to demonstrate how he makes his pictures with these small flashes. Whether he’s photographing a gymnast on the Great Wall, an alligator in a swamp, or a fire truck careening through Times Square, Joe uses these flashes to create great light that makes his pictures sing.
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Employee-owners exhibit such enthusiasm for their organization that they infect countless customers with similar satisfaction, loyalty, and dedication. Customer-owners are in turn so satisfied with their experience that they relate their stories to others, persuade them to try your product, and provide constructive criticism and new product ideas. As a new generation of managers has been changing the way that products and services are designed and delivered, authors Heskett, Sasser, and Wheeler have followed the evolution of this new ownership model. Case studies from companies as diverse as Harrah's Entertainment, ING Direct, Build-a-Bear Workshop, and Wegmans Food Markets bring home the central principle of engagement - and showcase ways to raise the ownership quotient among both your employees and your customers. With the authors' decades of consulting and research paving the way, you'll learn to identify your customer-owners; consistently exceed their expectations in ways they truly appreciate; and foster, measure, and grow the Ownership Quotient throughout your company. An organization that learns how to cultivate an ownership attitude creates a self-reinforcing relationship between customers and front-line employees. The lifetime value of a customer-owner can be equivalent to that of more than a hundred typical customers. And that makes the lifetime value of an employee who can promote customer ownership priceless. This powerful and practical book shows you how to add that value to your company and delight your employees, customers, and investors. Is your organization ready to make the transition to an ownership state of mind?
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