Joan Gebhardt's Books

Quality is Everybody's Business

By: Patrick L. Townsend,Joan E. Gebhardt

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Quality is Everybody's Business

By: Patrick L. Townsend,Joan E. Gebhardt

Done correctly, Total Quality Management (TQM) will increase your profits and preserve your resources, make your customers and employees happy, and it is the ethical thing to do. The key, of course, is to do it right. Unfortunately, when quality efforts fail to fulfill their potential, business leaders begin to doubt the efficacy of making the pursuit of quality a primary organizational priority. The most consistent mistake: starting small and implementing only part of the plan. Examples of partial efforts ending in disappointment or disaster abound. As a result, the only thing "total" about TQM processes has been the level of frustration. Quality is Everybody's Business makes it possible for people at all levels of your organization to understand the underlying theory and the specific mechanics of continual improvement. In an easy-to-read style, the book shows you how to untangle seemingly complex theory into guidelines for everyday managing and leading. The authors provide a comprehensive presentation of the practical details and the reasoning behind defining, implementing, and maintaining a 100% employee involvement process. Taken as a whole, the articles presented in this book address the theory and the practice of TQM in an integrated manner. Once your customers experience quality, they will continue to look for the quality option. Done correctly, TQM can be defined and implemented in six-to-eight months - and that includes actively involving everyone on the payroll in the process and seeing positive bottom line results virtually immediately. Whether your organization has a TQM process in place or is just beginning to implement one, Quality is Everybody's Business gives you the tools to make it a complete quality process.

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Page Count

396

Publisher

Routledge

Published Date

ISBN 10

1351420704

ISBN 13

9781351420709

The New American Cooking

280 Recipes Full of Delectable New Flavors From Around the World as Well as Fresh Ways with Old Favorites: A Cookbook

By: Joan Nathan

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The New American Cooking

280 Recipes Full of Delectable New Flavors From Around the World as Well as Fresh Ways with Old Favorites: A Cookbook

By: Joan Nathan

Joan Nathan, the author of Jewish Cooking in America, An American Folklife Cookbook, and many other treasured cookbooks, now gives us a fabulous feast of new American recipes and the stories behind them that reflect the most innovative time in our culinary history. The huge influx of peoples from all over Asia--Thailand, Vietnam, Cambodia, India--and from the Middle East and Latin America in the past forty years has brought to our kitchens new exotic flavors, little-known herbs and condiments, and novel cooking techniques that make the most of every ingredient. At the same time, health and environmental concerns have dramatically affected how and what we eat. The result: American cooking has never been as exciting as it is today. And Joan Nathan proves it on every page of this wonderfully rewarding book. Crisscrossing the country, she talks to organic farmers, artisanal bread bakers and cheese makers, a Hmong farmer in Minnesota, a mango grower in Florida, an entrepreneur of Indian frozen foods in New Jersey, home cooks, and new-wave chefs. Among the many enticing dishes she discovers are a breakfast huevos rancheros casserole; starters such as Ecuadorean shrimp ceviche, Szechuan dumplings, and Malaysian swordfish satays; pea soup with kaffir leaves; gazpacho with sashimi; pasta dressed with pistachio pesto; Iraqi rice-stuffed Vidalia onions; and main courses of Ecuadorean casuela, chicken yasa from Gambia, and couscous from Timbuktu (with dates and lamb). And there are desserts for every taste. Old American favorites are featured, too, but often Nathan discovers a cook who has a new way with a dish, such as an asparagus salad with blood orange mayonnaise, pancakes made with blue cornmeal and pine nuts, a seafood chowder that includes monkfish, and a chocolate bread pudding with dried cherries. Because every recipe has a story behind it, The New American Cooking is a book that is as much fun to read as it is to cook from--a must for every kitchen today.

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Page Count

881

Publisher

Knopf

Published Date

ISBN 10

0307538877

ISBN 13

9780307538871

Quality Makes Money

By: Patrick L. Townsend,Joan Gebhardt

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Quality Makes Money

By: Patrick L. Townsend,Joan Gebhardt

This book describes a pragmatic set of steps which make it possible for an organization of any type to engage every person on their payroll in the continual effort to improve everything the company does. The authors' intention is to re-energize the “Quality Revolution” in the United States by giving organizations a realistic option for tapping into the talent already on their payrolls. The book presents not only logical theory but also a real-life, full-scale success story as a model. Paying heed to its lessons can enable organizations of all types to improve whatever it is they do and see a positive impact on the bottom line. The focus of the book is on the Complete Quality Process (CQP), which takes into account not only the tools available to analyze, institute, measure, and record quality practices, but also the environment in which these tools are consistently and enthusiastically applied. CQP contrasts sharply with efforts which address only one specific portion of the total range of quality challenges – and none of which come close to involving (in the sense of asking for ideas and input and sharing decision-making capabilities) 100% of the people on the payroll. The methodology allows for and encourages the appropriate use of any quality tool while underscoring the importance of having the will to use those tools. "The authors have successfully implemented quality in organizations and followed its way to the bottom line. They know both the book-smarts and the street-smarts. On top of that they write well, and are direct and exciting to read. They demand disciplined work but also creativity and courage to swim against the mainstream. And they do it based on real world observation and experience of what works and what doesn’t." Dr. Evert Gummesson Professor of Service Management Stockholm University School of Business, Sweden Recipient of the American Marketing Association's Award for Leadership in the Service Field author of Total Relationship Marketing and Many-to-Many Marketing

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Page Count

169

Publisher

Quality Press

Published Date

ISBN 10

0873892100

ISBN 13

9780873892100

The Letter Liveth

The Life, Work and Library of August Friedrich Pott (1802-1887)

By: Joan Leopold

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The Letter Liveth

The Life, Work and Library of August Friedrich Pott (1802-1887)

By: Joan Leopold

Recently, there has been increased appreciation of the fact that August Friedrich Pott (18021887) possessed valuable insights and articulated uncommon positions in Indo-European comparative linguistics, general linguistics, and linguistic ethnology. This introduction and accompanying bibliography and catalogue aim to provide additional access routes to Pott's career by chronicling his life, works, and library collection.

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Page Count

591

Publisher

John Benjamins Publishing

Published Date

ISBN 10

9027237336

ISBN 13

9789027237330

Beautiful Crescent

A History of New Orleans

By: Joan Garvey,Mary Lou Widmer

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Beautiful Crescent

A History of New Orleans

By: Joan Garvey,Mary Lou Widmer

A brief history for New Orleans' greatest admirers. This concise history of the Crescent City contains chapters covering the Mississippi River, the city's founding, European rule, and more, updated with expanded jazz and African American sections. It is a must for every library and home, and for those who love New Orleans and its rich history.

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Page Count

324

Publisher

Pelican Publishing Company, Inc.

Published Date

ISBN 10

1455617423

ISBN 13

9781455617425

Space Warfare in the 21st Century

Arming the Heavens

By: Joan Johnson-Freese

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Space Warfare in the 21st Century

Arming the Heavens

By: Joan Johnson-Freese

This book examines the recent shift in US space policy and the forces that continually draw the US back into a space-technology security dilemma. The dual-use nature of the vast majority of space technology, meaning of value to both civilian and military communities and being unable to differentiate offensive from defensive intent of military hardware, makes space an area particularly ripe for a security dilemma. In contrast to previous administrations, the Obama Administration has pursued a less militaristic space policy, instead employing a strategic restraint approach that stressed multilateral diplomacy to space challenges. The latter required international solutions and the United States, subsequently, even voiced support for an International Code of Conduct for Space. That policy held until the Chinese anti-satellite (ASAT) test in 2013, which demonstrated expanded Chinese capabilities. This volume explores the issues arising from evolving space capabilities across the world and the security challenges this poses. It subsequently discusses the complexity of the space environment and argues that all tools of national power must be used, with some degree of balance, toward addressing space challenges and achieving space goals. This book will be of much interest to students of space policy, defence studies, foreign policy, security studies and IR.

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Page Count

223

Publisher

Taylor & Francis

Published Date

ISBN 10

1315529165

ISBN 13

9781315529165

Healing Starts Now!

Complete Training Manual

By: Joan Hunter

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Healing Starts Now!

Complete Training Manual

By: Joan Hunter

One day when Jesus was teaching, “the power of the Lord was present for Him to heal the sick” (Luke 5:17). His same power is present in every believer today. Drawing from her experience as a worldwide healing ministry, Joan Hunter desires to help equip the church to receive and to minister God’s miraculous healing in the four corners of the world. Many believers want to understand: How can I receive and retain healing? Why would God use me? What’s the best way to approach someone who needs healing? How can I effectively pray for healing? The answers to these and other questions—plus practical guidance and examples—are designed to help believers fulfill the Great Commission: “Go into all the world, and preach the gospel to every creature… lay hands on the sick, and they shall recover….(Mark 16:15, 18b).

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Page Count

290

Publisher

Destiny Image Publishers

Published Date

ISBN 10

0768490391

ISBN 13

9780768490398

The Grove Encyclopedia of American Art

By: Joan M. Marter

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The Grove Encyclopedia of American Art

By: Joan M. Marter

Arranged in alphabetical order, these 5 volumes encompass the history of the cultural development of America with over 2300 entries.

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Page Count

3140

Publisher

Oxford University Press, USA

Published Date

ISBN 10

0195335791

ISBN 13

9780195335798

A Farewell to Justice

Jim Garrison, JFK's Assassination, and the Case That Should Have Changed History

By: Joan Mellen

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A Farewell to Justice

Jim Garrison, JFK's Assassination, and the Case That Should Have Changed History

By: Joan Mellen

Working with thousands of previously unreleased documents and drawing on more than one thousand interviews, with many witnesses speaking out for the first time, Joan Mellen revisits the investigation of New Orleans district attorney Jim Garrison, the only public official to have indicted, in 1969, a suspect in President John F. Kennedy’s murder. Garrison began by exposing the contradictions in the Warren Report, which concluded that Lee Harvey Oswald was an unstable pro-Castro Marxist who acted alone in killing Kennedy. A Farewell to Justice reveals that Oswald, no Marxist, was in fact working with both the FBI and the CIA, as well as with US Customs, and that the attempts to sabotage Garrison’s investigation reached the highest levels of the US government. Garrison’s suspects included CIA-sponsored soldiers of fortune enlisted in assassination attempts against Fidel Castro, an anti-Castro Cuban asset, and a young runner for the conspirators, interviewed here for the first time by the author. Building upon Garrison’s effort, Mellen uncovers decisive new evidence and clearly establishes the intelligence agencies’ roles in both a president’s assassination and its cover-up. In this revised edition, to be published in time for the fiftieth anniversary of the president’s assassination, the author reveals new sources and recently uncovered documents confirming in greater detail just how involved the CIA was in the events of November 22, 1963. More than one hundred new pages add critical evidence and information into one of the most significant events in human history.

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Page Count

508

Publisher

Skyhorse

Published Date

ISBN 10

1628734663

ISBN 13

9781628734669

Healing Starts Now! Expanded Edition

Complete Training Manual

By: Joan Hunter

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Healing Starts Now! Expanded Edition

Complete Training Manual

By: Joan Hunter

Heal and receiving healing! Prayers and precise instructions give you the power from God you need to heal the sick and bring hope to the hopeless. Share His power with someone you love today! One day as He [Jesus] was teaching…the power of the Lord was present for Him to heal the sick (Luke 5:17 NIV).This same power is present in you today! Author Joan Hunter has been praying for the sick for 40 years, and has seen multiple thousands of miracles and healings. You too can: Receive and retain healing. Allow God to use you. Know how to approach someone who needs healing. Effectively pray for healing. Lay hands on the sick and they will recover (Mark 16:18b). Fulfill the Great Commission. Discover what is in your tool box. Healing Starts Now contains the clearest and simplest instructions for ministering healing ever written. It takes much of the mystery out of healing prayer, and your fear of praying for the sick will disappear. You will pray for the sick with confidence, knowing God will heal. The book is full of proven effective directions and diagrams that precisely detail how to heal the sick along with specific prayers for hundreds of conditions. You will lay hands on the sick and they will recover!

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Page Count

233

Publisher

Destiny Image Publishers

Published Date

ISBN 10

0768485495

ISBN 13

9780768485493

Serial Killer Quarterly Vol. 1, Christmas Issue: "Body Harvest - Prolific American Killers"

By: Lee Mellor, Kevin M. Sullivan,Judith A. Yates, Karen D. Scioscia,Dane Ladwig, Joan Swart

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Serial Killer Quarterly Vol. 1, Christmas Issue: "Body Harvest - Prolific American Killers"

By: Lee Mellor, Kevin M. Sullivan,Judith A. Yates, Karen D. Scioscia,Dane Ladwig, Joan Swart

With nearly 200 victims between them, the seven compulsive killers in Serial Killer Quarterly’s special Christmas 2014 issue, “Body Harvest: Prolific American Serial Killers,” not only destroyed countless lives and families, but Thanksgivings, Christmases, and New Year’s. Author and criminologist Judith A. Yates attributes a minimum of 20 victims to America’s first serial killers, Micajah & Wiley Harpe, who rather than bringing “peace on earth and good will to all men,” sought to exterminate the entire human race. Similarly, whenever Ted Bundy went “walking in a winter wonderland” it was in the snowy mountains of Washington or Colorado – landscapes strewn with the ravaged corpses of his 30+ female victims. Kevin M. Sullivan – author, Bundy researcher, and retired preacher – looks at arguably the most infamous serial slayer in American history, and his victims – known and potential. In her true crime debut, forensic psychologist Joan Swart goes above and beyond to tell us the tale of America’s most prolific homosexual sadist. With possibly a higher body count than Bundy and the Harpes combined, Randy Kraft may have actually rung in the New Year by torturing, killing, and mutilating several of the over 60 young men whose lives he appears to have extinguished. Lee Mellor, author, criminologist, and SKQ editor-in-chief, writes of the 22 strangulation-slayings and post-mortem rapes perpetrated across the USA and in Canada by “Gorilla Murderer” Earle Leonard Nelson during the mid-1920s, as well as 10+ cold-blooded murders linked to “Coin-Shop Killer” Charles T. Sinclair throughout the Eighties. Spokane prostitute killer Robert Lee Yates – another necrophile – has admitted to shooting 16 victims and defiling their bodies, but author and journalist Karen D. Scioscia asks: were there more? Are you full of holiday cheer yet? Well, at least we know that Christmas was truly a time for family in the Bender household – even if their feasts were purchased with the money they stole from the people rotting under their floorboards. Dane Ladwig looks at the more than 20 hammer murders believed to have been committed by The Bloody Benders in the mid-nineteenth century. Cuddle up with a nice piping mug of hot chocolate, because after reading “Body Harvest” there isn’t a blanket in the world that will stop you from getting the chills. ‘Tis the Season to be Grinning.

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162

Publisher

Grinning Man Press

Published Date

ISBN 10

0993823246

ISBN 13

9780993823244

Principles and Practice of Ophthalmology E-Book

By: Daniel M. Albert,Joan W. Miller,Dimitri T. Azar,Barbara A. Blodi

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Principles and Practice of Ophthalmology E-Book

By: Daniel M. Albert,Joan W. Miller,Dimitri T. Azar,Barbara A. Blodi

Inside the 3rd edition of this esteemed masterwork, hundreds of the most distinguished authorities from around the world provide today's best answers to every question that arises in your practice. They deliver in-depth guidance on new diagnostic approaches, operative technique, and treatment option, as well as cogent explanations of every new scientific concept and its clinical importance. With its new streamlined, more user-friendly, full-color format, this 3rd edition makes reference much faster, easier, and more versatile. More than ever, it's the source you need to efficiently and confidently overcome any clinical challenge you may face. Comprehensive, authoritative, and richly illustrated coverage of every scientific and clinical principle in ophthalmology ensures that you will always be able to find the guidance you need to diagnose and manage your patients' ocular problems and meet today's standards of care. Updates include completely new sections on "Refractive Surgery" and "Ethics and Professionalism"... an updated and expanded "Geneitcs" section... an updated "Retina" section featuring OCT imaging and new drug therapies for macular degeneration... and many other important new developments that affect your patient care. A streamlined format and a new, more user-friendly full-color design - with many at-a-glance summary tables, algorithms, boxes, diagrams, and thousands of phenomenal color illustrations - allows you to locate the assistance you need more rapidly than ever.

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Page Count

5689

Publisher

Elsevier Health Sciences

Published Date

ISBN 10

1437721117

ISBN 13

9781437721119

Foundations of Fuzzy Systems

By: Rudolf Kruse,Joan E. Gebhardt,Frank Klawonn

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Foundations of Fuzzy Systems

By: Rudolf Kruse,Joan E. Gebhardt,Frank Klawonn

A rigorous explanation of fuzzy systems theory plus a detailed illustration of specific practical applications of the powerful engineering tool they represent. Contains a discussion of cutting-edge technology supplemented by the analysis of several successful applications in the areas of approximate reasoning, fuzzy control and fuzzy analysis. Includes scores of exercises, problems, worked examples, step-by-step solutions and comprehensive references.

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Page Count

288

Publisher

Wiley

Published Date

ISBN 10

047194243X

ISBN 13

9780471942436

Quality in Action

93 Lessons in Leadership, Participation, and Measurement

By: Patrick L. Townsend,Joan E. Gebhardt

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Quality in Action

93 Lessons in Leadership, Participation, and Measurement

By: Patrick L. Townsend,Joan E. Gebhardt

Townsend and Gebhardt’s book will quickly become known as the rational person’s guide to BS-less quality improvement. It’s a must read." — Ron Zemke President, Performance Research Associates coauthor, Delivering Knock Your Socks Off Service "Not only penetrating and revealing, it is also entertaining, which probably fractures both rules and records for this kind of literature." — Howard K. Smith "With power and style, Quality in Action redefines competitive advantage for our march into the next century." — Allan Cox author of Straight Talk for Monday Morning "Quality in Action is not only exhortation, it is a road map. Townsend and Gebhardt have taken much of the fear and mystery out of total quality management." — Ann McLaughlin former Secretary of Labor founder of the Workforce Quality Commission "Quality in Action is a superb tool for teaching and learning the nuts and bolts of quality management. Pick up the book and start reading." — Vice Admiral James A. Zimble, M.D. former Surgeon General, U.S. Navy President, Department of Defense Medical School

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Page Count

292

Publisher

Wiley

Published Date

ISBN 10

0471161365

ISBN 13

9780471161363

All about Himalayan Cats

By: Joan McDonald Brearley

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All about Himalayan Cats

By: Joan McDonald Brearley

Discusses feeding, grooming, and breeding of Himalayan cats.

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Page Count

168

Publisher

Paganiniana Publications

Published Date

ISBN 10

0876667566

ISBN 13

9780876667569

How Organizations Learn

Investigate, Identify, Institutionalize

By: Patrick L. Townsend,Joan E. Gebhardt

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How Organizations Learn

Investigate, Identify, Institutionalize

By: Patrick L. Townsend,Joan E. Gebhardt

Organizations learn effectively by following a three-step cycle: investigating the situation; identifying failures and successes; and institutionalizing the lessons so that they become “the way things are done.” This book examines this 3-I learning cycle as it is used in the United States Army. Prominent companies such as General Electric, Motorola, Harley-Davidson, and Amoco have taken advantage of the army’s experiences as they’ve moved through this cycle, reinventing themselves as learning organizations. These companies and more have gleaned valuable lessons from the army’s After-Action Reviews (AARs) and Center for Army Lessons Learned (CALLs). Parallels are drawn between the Army’s experience and the quality movement. Among the similarities are the idea that everything can be improved and the emphasis on integrating working and learning, with each supporting the other. The concepts of AARs and CALLs, like many quality tools, are relatively straightforward and easy to understand. Nonetheless, they require dedication and perseverance to implement fully and sustain. As with all quality concepts and tools, though, the results easily justify the effort!

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Quality Press

Published Date

ISBN 10

1636940714

ISBN 13

9781636940717

Rescue Alert

By: Joan E. Lloyd,Edwin B. Herman

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Rescue Alert

By: Joan E. Lloyd,Edwin B. Herman

First on the scene of a medical emergency, EMTs (emergency medical technicians) never know what to expect. Lloyd and Herman, partners in an EMT unit comprised entirely of trained volunteers, recount some of their most memorable experiences, from triumphant rescues to tragic deaths.

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Page Count

244

Publisher

Berkley

Published Date

ISBN 10

0425140520

ISBN 13

9780425140529

Quality in Action

93 Lessons in Leadership, Participation, and Measurement

By: Patrick L. Townsend,Joan E. Gebhardt

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Quality in Action

93 Lessons in Leadership, Participation, and Measurement

By: Patrick L. Townsend,Joan E. Gebhardt

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Page Count

292

Publisher

Wiley

Published Date

ISBN 10

0471161365

ISBN 13

9780471161363

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