After a devastating hurricane in 1919, the people of Corpus Christi faced the stark reality of their vulnerability. It was clear that something had to be done, but the mere will to take precautionary measures did not necessarily lead the way. Instead, two decades would pass before an effective solution was in place. Mary Jo O’Rear, author of Storm over the Bay, returns to tell the story of a city’s long and often frustrating path to protecting itself. Bulwark Against the Bay reveals the struggle to construct a seawall was not merely an engineering challenge; it was also bound up with the growing popularity of the Ku Klux Klan, local aversion to Roman Catholicism, the emergence of the League of United Latin American Citizens, new efforts on behalf of African American equality, the impact of the Great Depression, support for Franklin Roosevelt, and reactions to the New Deal. A case study of a community wrestling with itself even as it races with the clock, Bulwark Against the Bay adds to our understanding of urban history, boardroom and backroom politics, and the often harsh realities of geography and climate.
A riveting literary debut about the cost of keeping quiet Amy Jo Burns grew up in Mercury, Pennsylvania, an industrial town humbled by the steel collapse of the 1980s. Instead of the construction booms and twelve-hour shifts her parents’ generation had known, the Mercury Amy Jo knew was marred by empty houses, old strip mines, and vacant lots. It wasn’t quite a ghost town—only because many people had no choice but to stay. The year Burns turned ten, this sleepy town suddenly woke up. Howard Lotte, its beloved piano teacher, was accused of sexually assaulting his female students. Among the countless girls questioned, only seven came forward. For telling the truth, the town ostracized these girls and accused them of trying to smear a good man’s reputation. As for the remaining girls—well, they were smarter. They lied. Burns was one of them. But such a lie has its own consequences. Against a backdrop of fire and steel, shame and redemption, Burns tells of the boys she ran from and toward, the friends she abandoned, and the endless performances she gave to please a town that never trusted girls in the first place. This is the story of growing up in a town that both worshipped and sacrificed its youth—a town that believed being a good girl meant being a quiet one—and the long road Burns took toward forgiving her ten-year-old self. Cinderland is an elegy to that young girl’s innocence, as well as a praise song to the curative powers of breaking a long silence.
Explore effective, innovative ways to foster healthy relationships! This thoughtful book discusses fresh and innovative ways to treat partners in distress. It suggests creative therapeutic ways to approach a range of problems and inner needs. Encompassing case studies, theoretical concepts, and original research, Couples, Intimacy Issues, and Addiction offers an intimate glimpse into the painful journey to marital healing. Couples, Intimacy Issues, and Addiction reveals the secret dynamics of marriages in trouble. It offers models for nontraditional relating, insight for handling such devastating crises as adultery, and a fascinating analysis of the marital crisis in the film Eyes Wide Shut. It shows how to use powerfully effective techniques including facilitated imagery, self-psychology, and a phasic model of handling adultery. Couples, Intimacy Issues, and Addiction addresses the tough issues that can shatter a marriage, including: balancing privacy and relatedness handling the intrusive memory of a late spouse facing one partner’s addiction healing from adultery and other disloyalties Though the problems presented in these pages are potentially devastating to any marriage, this book offers an attentive, respectful approach that will be beneficial to both partners. Couples, Intimacy Issues, and Addiction offers solid, tested advice on ways to encourage clients to confront their genuine needs and deal with the ghosts of the past. With these techniques, psychologists, social workers, and couples counselors can help partners on the brink of divorce can build a healthy marriage on a solid foundation of love and trust.
When men are abused, everybody suffers. This courageous book exposes a dark secret: Men are often victims of abuse. Although a great deal of attention has recently been paid to the victimization of women, the role of men as victims--not just perpetrators--has been neglected. The Abuse of Men reveals the impact of physical, sexual, and emotional trauma on the lives and relationships of men. This groundbreaking book shows how the negative effects of both basic training and combat may also cause lasting damage to men's self-esteem, ability to trust, personal boundaries, and ability to form healthy relationships. The Abuse of Men explores the prevalence of other kinds of violence and abuse toward men and boys, from child-battering to spousal abuse. It also discusses how the culture of violence and societal expectations of boys and men can help drive victims of abuse toward continuing the cycle of violence. The Abuse of Men discusses the sources of trauma, including: the quality and quantity of domestic violence committed by women against men the role of abusive fathers in raising sons who become abusers vicarious traumatization from living with partners whose uncontrolled PTSD makes them dangerously abusive hazing, military training, and other socially sanctioned male-on-male violence trauma contagion and transactional victimizing The Abuse of Men also offers specific suggestions for therapists working with abused men and their partners, including an innovative step-by-step program for treating couples who have both been traumatized. By understanding how men and boys become victims and respond to trauma, you can help heal their pain and teach them to build positive, loving relationships.
She Preached the Word is a landmark study of women's ordination in contemporary American congregations. In this groundbreaking work, Benjamin R. Knoll and Cammie Jo Bolin draw upon a novel collection of survey data and personal narrative interviews to answer several important questions, including: Who supports women's ordination in their congregations? What are the most common reasons for and against women's ordination? What effect do female clergy have on young women and girls, particularly in terms of their psychological, economic, and religious empowerment later in life? How do women clergy affect levels of congregational attendance and engagement among members? What explains the persistent gender gap in America's clergy? Knoll and Bolin find that female clergy do indeed matter, but not always in the ways that might be expected. They show, for example, that while female clergy have important effects on women in the pews, they have stronger effects on theological and political liberals. Throughout this book, Knoll and Bolin discuss how the persistent gender gap in the wider economic, social, and political spheres will likely continue so long as women are underrepresented in America's pulpits. Accessible to scholars and general readers alike, She Preached the Word is a timely and important contribution to our understanding of the intersection of gender, religion, and politics in contemporary American society.
The German novelist, poet and critic W. G. Sebald (1944-2001) has in recent years attracted a phenomenal international following for his evocative prose works such as Die Ausgewanderten (The Emigrants), Die Ringe des Saturn (The Rings of Saturn) and Austerlitz, spellbinding elegiac narratives which, through their deliberate blurring of genre boundaries and provocative use of photography, explore questions of Heimat and exile, memory and loss, history and natural history, art and nature. Saturn's Moons: a W. G. Sebald Handbook brings together in one volume a wealth of new critical and visual material on Sebald's life and works, covering the many facets and phases of his literary and academic careers -- as teacher, as scholar and critic, as colleague and as collaborator on translation. Lavishly illustrated, the Handbook also contains a number of rediscovered short pieces by W. G. Sebald, hitherto unpublished interviews, a catalogue of his library, and selected poems and tributes, as well as extensive primary and secondary bibliographies, details of audiovisual material and interviews, and a chronology of life and works. Drawing on a range of original sources from Sebald's Nachlass - the most important part of which is now held in the Deutsches Literaturarchiv Marbach - Saturn's Moons6g will be an invaluable sourcebook for future Sebald studies in English and German alike, complementing and augmenting recent critical works on subjects such as history, memory, modernity, reader response and the visual. The contributors include Mark Anderson, Anthea Bell, Ulrich von Buelow, Jo Catling, Michael Hulse, Florian Radvan, Uwe Schuette, Clive Scott, Richard Sheppard, Gordon Turner, Stephen Watts and Luke Williams. Jo Catling teaches in the School of Literature at the University of East Anglia and Richard Hibbitt in the Department of French at the University of Leeds.
Socialist women faced the often thorny dilemma of fitting their concern with women's rights into their commitment to socialism. Mari Jo Buhle examines women's efforts to agitate for suffrage, sexual and economic emancipation, and other issues and the political and intellectual conflicts that arose in response. In particular, she analyzes the clash between a nativist socialism influence by ideas of individual rights and the class-based socialism championed by German American immigrants. As she shows, the two sides diverged, often greatly, in their approaches and their definitions of women's emancipation. Their differing tactics and goals undermined unity and in time cost women their independence within the larger movement.
Modern Crescenta Valley practically defines the notion of quiet suburbia with its lovely homes and tree-lined streets. Yet the communities that lie north of Los Angeles between the Verdugo and San Gabriel Mountains once formed a vast, isolated, treeless, windstorm-swept dell. The settlers who stayed in this valley found day-to-day subsistence challenging. They farmed, hunted, tried bee ranching, gathered greasewood, cultivated vineyards and dodged rattlesnakes. As settlement in the area continued to develop, such refinements as literature and photography flourished. Join author Jo Anne Sadler as she brings the Valley's frontier days to life, recounting such quirks as a visit from a "rainmaker" and the reasons behind the construction of the gaudy local landmark the Gould Castle.
From slavery to freedom, to education, to achievement: these words reflect the goals of African Americans who first came as slaves with the Spanish to this part of the Texas coast. Freed by the Civil War on Juneteenth (June 19, 1865), blacks soon established an active and viable community, a significant part of which was defined by the black churches. Prominent leaders emerged, including Solomon Melvin Coles, H. Boyd Hall, Rufus Avery, and Gloria Randle Scott. Using photographs from individual collections, as well as the Corpus Christi Public Library, Corpus Christi Museum of Science and History, and Texas A&M University Corpus Christi, African Americans in Corpus Christi reveals the history and people of Corpus Christi.
His training has been that of an engineer, and he is a thorough businessman. He is a man of integrity with no axes to grind who assumed his duties toward the town at a personal sacrifice."-Gertrude Robinson Smith, socialite and philanthropist, on Joseph Franz Joseph Franz was a precocious teenager when he arrived in America on October 16, 1897, determined to succeed at any undertaking. As an electrical engineer, Franz defied the most respected electrical names of the time, such as George Westinghouse, to experiment with untested methods of producing and providing electricity. After retiring from the electrical field, he dared to design and build two great cultural buildings in the Berkshires that are still used today. One provides shelter for the renowned Boston Symphony Orchestra. The other is the first theatre built specifically for dance at Jacob's Pillow, an old farm near Becket, Massachusetts that has become the first dance related institution in America to be designated as a National Historic Landmark. Through his European education, Franz learned that to brag about oneself was very unethical. Because of his modesty, few are aware of his tireless contributions and service to his community in Stockbridge, Massachusetts, and the surrounding area. Franz's children are finally able to help him bring his accomplishments to light in Joseph Franz-A Renaissance Man in the 20th Century.
Mary Jo Maynes looks to school reform in early modern Europe to show the relevance of early ideas about schooling for understanding contemporary society. She presents the competing perspectives on issues such as the identity and motivations of school reformers, the broad societal changes that made educational reform seem imperative toward the end of the eighteenth century all over the West, the connections between educational change and economic development, the role of schools in the evolution of class relations, the impact of reform on family strategies in the context of early industrialization. The work concludes by assessing historical data on the social impact of school reform and addressing the social meaning of schooling in the past and in the present.
This book is a memoir and a history of Berkeley in the early Sixties. As a young undergraduate, Jo Freeman was a key participant in the growth of social activism at the University of California, Berkeley. The story is told with the "you are there" immediacy of Freeman the undergraduate but is put into historical and political context by Freeman the scholar, 35 years later. It draws heavily on documents created at the time--letters, reports, interviews, memos, newspaper stories, FBI files--but is fleshed out with retrospective analysis. As events unfold, the campus conflicts of the Sixties take on a completely different cast, one that may surprise many readers.
This is the second edition of a book that I hope continues to be of practical value. For counselling must always be that: practical. No amount of talking, on its own, can really make a difference if people do not end up doing something as a result of counselling. The practical thread remains an important one throughout this edition. Counselling Skills for Health Professionals is not just a 'how to do it' book: people are probably too complicated for that approach to be of much use. Counselling is never simply a matter of learning a range of skills which you then apply in a range of settings. In the end, counselling is about facing the person in front of you, listening to them carefully and then supporting them as they work through their problems. For many problems, there are no easy answers and counselling doesn't offer any 'quick fixes'. It is essentially a supportive process. There are many things it cannot do. It cannot change certain social and political situations. It cannot cure diseases. On the other hand, what it can do is offer people more hope. Often, just the fact that there is somone who is prepared to hear your story and to listen to you is all that is needed. I remain convinced that the key issue in all types of counselling is the ability to listen.
He was told that the color of his skin would keep him out of the big leagues, but Joe Black worked his way up through the Negro Leagues and the Cuban Winter League. He burst into the Majors in 1952 when he signed with the Brooklyn Dodgers. In the face of segregation, verbal harassment, and even death threats, Joe Black rose to the top of his game; he earned National League Rookie of the Year and became the first African American pitcher to win a World Series game. With the same tenacity he showed in his baseball career, Black became the first African American vice president of a transportation corporation when he went to work for Greyhound. In this first-ever biography of Joe Black, his daughter Martha Jo Black tells the story not only of a baseball great who broke through the color line, but also of the father she knew and loved.
Women played prominent roles during Stockton's growth from gold rush tent city to California leader in transportation, agriculture and manufacturing. Heiresses reigned in the city's nineteenth-century mansions. In the twentieth century, women fought for suffrage and helped start local colleges, run steamship lines, build food empires and break the school district's color barrier. Writers like Sylvia Sun Minnick and Maxine Hong Kingston chronicled the town. Dolores Huerta co-founded the United Farm Workers. Harriet Chalmers Adams caught the travel bug on walks with her father, and Dawn Mabalon rescued the history of the Filipino population. Join Mary Jo Gohlke, news writer turned librarian, as she eloquently captures the stories of twenty-two triumphant and successful women who led a little river city into state prominence.
Taboo topics in deaf communities include those found in spoken languages, as well as ones particular to deaf experiences, both in how deaf people relate to hearing people and how deaf people interact with other deaf people. These topics can help linguists understand better the consequences of field method choices and lead them to adopt better ones.
Nursing and Health Interventions covers the conceptual, empirical, and practical knowledge required for engaging in intervention research. This revised edition provides step-by-step guidance on the complex process of intervention development and methods for developing, delivering, evaluating and implementing intervention, supported by a wealth of examples. The text describes each essential aspect of intervention research, from generating an intervention theory, to procedures for adopting evidence-based interventions in practice. This second edition provides up-to-date coverage of intervention research and its impact on improving standards of care. Throughout the text, readers are provided with the foundational knowledge required for generating evidence that informs treatment decisions in practice, and choosing the best approaches for designing, delivering, evaluating and implementing interventions. A valuable ‘one-stop’ resource for students, researchers, and health professionals alike, this book: Covers the importance and issues of evidence-based healthcare practice, the role of theory in research in the intervention design and evaluation, and evaluation of effectiveness and implementation of interventions in a single volume Reviews the decision-making steps and the knowledge needed to inform decisions in research and practice Discusses the limitations of evidence derived from randomized controlled trials (RCTs) Written by leading experts in the field, Nursing and Health Interventions remains an invaluable resource for nursing and healthcare students, researchers, and health practitioners wanting to understand and apply intervention to improve the quality of care.
This essential career guide equips new professionals and doctoral students with a robust foundation for a long and satisfying career in psychology and other behavioral health professions. Taking a proactive intervention prevention approach to career planning and building, contributors offer accessible guidelines and advice in core areas such as specialization and niche specialties, the market for services, cultural competence, ethically and legally sound practice, and personal competencies including self-care, the degree-to-career transition, and financial planning. The editors also break down the mental health field into discrete disciplines, each with its own trajectory for its future relevance and sustainability. By bringing this wide range of career information together, this book helps to set much-needed standards for professional development in a demanding, diversifying, and evolving field. Featured in the coverage: · The personal development foundation. · Professional relationships and the art of networking. · The clinical credentialing process. · Clinical, educational, and administrative supervision. · The curriculum vitae and professional marketing. · The early career professional advantage. The Psychologist’s Guide to Professional Development serves as an invaluable text for professional development courses in the fields of psychology, counseling, social work, marriage and family therapy, as well as a trusted mentor-between-covers for the long term.
This comprehensive account of emotional and behavioural problems in pre-school children also provides a practical guide to assessing and managing such problems. It will be an invaluable text for all health professionals working with young families, and an important resource for clinicians who advise parents on how to manage their children in their daily practice. Jo Douglas has worked extensively with young children and their families and lectured widely to professional and parent audiences. She provides outlines for assessments and interviews as well as details on a range of treatments, using case examples throughout to illustrate the methods described.
Perfect for fans of Practical Magic and The Lager Queen of Minnesota: a coming-of-age novel following three generations of witches in the 1960s, this enchanting and heartwarming debut explores the importance of family and the delight and heartbreak of discovering who you truly are. It’s 1968, and the Watry-Ridder family is feared and respected in equal measure. The local farmers seek out their water charms, and the teenagers, their love spells. The family’s charms and spells, passed down through generations of witches descending from the Black Forest, have long served the small town of Friedrich, Minnesota. Eldest daughter Elisabeth has just graduated high school—she is expected to hone her supernatural abilities to take over for her grandmother, the indomitable Magda. She’s also expected to marry her high school sweetheart and live the rest of her life in Friedrich. But all she can ask is, why her? Why is her path set in stone, and what else might be out there for her? She soon discovers that magic isn’t the only thing inherited in her family. That magic also comes with a great price—and a big family secret. The more she digs, the more questions she has, and the less she trusts the grandmother she thought she knew. Who is Elisabeth without her family? She must ultimately decide what she’s willing to sacrifice for her family, for their secrets and their magic, or risk it all to pave her own way. Navigating the bittersweet tension between self-discovery and living up to familial expectations, What We Sacrifice for Magic is a touching look at coming into one’s own.
Millions of ethnic Koreans have been driven from the Korean Peninsula over the course of the region’s modern history. Emigration was often the personal choice of migrants hoping to escape economic and political hardship, but it was also enforced or encouraged by governmental relocation and migration projects in both colonial and postcolonial times. The turning point in South Korea’s overall migration trajectory occurred in the late 1980s and early 1990s, when the nation’s increased economic prosperity and global visibility, along with shifting geopolitical relationships between the First World and Second World, precipitated a migration flow to South Korea. Since the early 1990s, South Korea’s foreign-resident population has soared more than 3,000 percent. Homing investigates the experiences of legacy migrants—later-generation diaspora Koreans who “return” to South Korea—from China, the Commonwealth of Independent States, and the United States. Unlike their parents or grandparents, they have no firsthand experience of their ancestral homeland. They inherited an imagined homeland through memories, stories, pictures, and traditions passed down by family and community, or through images disseminated by the media. When diaspora Koreans migrate to South Korea, they confront far more than a new living situation: they must navigate their own shifting emotions as their expectations for their new homeland—and its expectations of them—confront reality. Everyday experiences and social encounters—whether welcoming or humiliating—all contribute to their sense of belonging in the South. Homing addresses some of the most vexing and pressing issues of contemporary transnational migration—citizenship, cultural belonging, language, and family relationships—and highlights their affective dimensions. Using accounts gleaned through interviews, author Ji-Yeon Jo situates migrant experiences within the historical context of each diaspora. Her book is the first to analyze comparatively the migration experiences of ethnic Koreans from three diverse diaspora, whose presence in South Korea and ongoing relationships with diaspora homelands have challenged and destabilized existing understandings of Korean peoplehood.
Joseph G. Stolp settled in Aurora on June 12, 1837, when there were 33 residents in the pioneer village. Stolp's vision helped shape the city's destiny. The Aurora Electric Light and Power Company used 2,000-candlepower electric lamps for the first streetlights in 1881. Today, the "City of Lights" is home to 200,000 residents and a diverse population with 42 percent of Hispanic heritage. The character of her people made Aurora an enterprising city. Notable residents include Maud Powell, violin virtuoso, and Harry C. Murphy, president of the Burlington Railroad. Profiles of Greek immigrant George Andrews and Aurora-born artist Wendell Minor, as well as Polish leader Bruno Bartoszek, color these pages with biographies of greatness. Astute business leaders include Robert Bonifas, Ken Nagel, Louis Leonardi, and Frank C. Schaefer. Dr. Stephanie Pace Marshall, Dr. Christine Sobek, and Dick Schindel give testament to adroit educational leadership. Legendary Locals of Aurora chronicles how the city's history has been blessed with noble and innovative leaders.
The world's ecosystems are increasingly threatened by human development. Ecological impact assessment (EcIA) is used to predict and evaluate the impacts of development on ecosystems and their components,thereby providing the information needed to ensure that ecological issues are given full and proper consideration in development planning. Environmental impact assessment (EIA) has emerged as a key to sustainable development by integrating social, economic and environmental issues in many countries. EcIA has a major part to play as a component of EIA but also has other potential applications in environmental planning and management. Ecological Impact Assessment provides a comprehensive review of the EcIA process and summarizes the ecological theories and tools that can be used to understand, explain and evaluate the ecological consequences of development proposals. It is intended for the many individuals and companies involved in EIA and EcIA, as well as other areas of environmental management where impacts on ecosystems need to be evaluated. It will benefit planners, regulators, environmental consultants and scientists and will also provide an invaluable sourcebook and guide for the growing number of undergraduate students taking courses in applied ecology, EIA and related topics in environmental science. A practical management guide for the increasing numbers of practitioners of EcIA. A rapidly expanding subject driven by the proliferation of environmental legislation worldwide.
Interest in the problem of children who resist contact with or become alienated from a parent after separation or divorce is growing, due in part to parents' increasing frustrations with the apparent ineffectiveness of the legal system in handling these unique cases. There is a need for legal and mental health professionals to improve their understanding of, and response to, this polarizing social dynamic. Children Who Resist Post-Separation Parental Contact is a critical, empirically based review of parental alienation that integrates the best research evidence with clinical insight from interviews with leading scholars and practitioners. The authors - Fidler, Bala, and Saini - a psychologist, a lawyer and a social worker, are an multidisciplinary team who draw upon the growing body of mental health and legal literature to summarize the historical development and controversies surrounding the concept of "alienation" and explain the causes, dynamics, and differentiation of various types of parent-child relationship issues. The authors review research on prevalence, risk factors, indicators, assessment, and measurement to form a conceptual integration of multiple factors relevant to the etiology and maintenance of the problem of strained parent-child relationships. A differential approach to assessment and intervention is provided. Children's rights, the role of their wishes and preferences in legal proceedings, and the short- and long-term impact of parental alienation are also discussed. Considering legal, clinical, prevention, and intervention strategies, and concluding with recommendations for practice, research, and policy, this book is a much-needed resource for mental health professionals, judges, family lawyers, child protection workers, mediators, and others who work with families dealing with divorce, separation, and child custody issues.
To date, the pathbreaking medical contributions of the early Mesopotamians have been only vaguely understood. Due to the combined problems of an extinct language, gaps in the archeological record, the complexities of pharmacy and medicine, and the dispersion of ancient tablets throughout the museums of the world, it has been nearly impossible to get a clear and comprehensive view of what medicine was really like in ancient Mesopotamia. The collaboration of medical expert Burton R. Andersen and cuneiformist JoAnn Scurlock makes it finally possible to survey this collected corpus and discern magic from experimental medicine in Ashur, Babylon, and Nineveh. Diagnoses in Assyrian and Babylonian Medicine is the first systematic study of all the available texts, which together reveal a level of medical knowledge not matched again until the nineteenth century A.D. Over the course of a millennium, these nations were able to develop tests, prepare drugs, and encourage public sanitation. Their careful observation and recording of data resulted in a description of symptoms so precise as to enable modern identification of numerous diseases and afflictions.
Taking the Hard Road is an engaging history of growing up in working-class families in France and Germany during the Industrial Revolution. Based on a reading of ninety autobiographical accounts of childhood and adolescence, the book explores the far-reaching historical transformations associated with the emergence of modern industrial capitalism. According to Mary Jo Maynes, the aspects of private life revealed in these accounts played an important role in historical development by actively shaping the authors' social, political, and class identities. The stories told in these memoirs revolve around details of everyday life: schooling, parent-child relations, adolescent sexuality, early experiences in the workforce, and religious observances. Maynes uses demographics, family history, and literary analysis to place these details within the context of historical change. She also draws comparisons between French and German texts, men's and women's accounts, and narratives of social mobility and political militancy.
In this important volume, Jo Freeman brings us the very full, rich story of how American women entered into political life and party politics-well before suffrage and, in many cases, completely separate from it. She shows how women carefully and methodically learned about the issues, the candidates, and the institutions, put themselves to work, and made themselves indispensable not only to the men running for office, but to the political system overall.
The Second European Edition of Services Marketing: Integrating Customer Focus Across the Firm by Wilson, Zeithaml, Bitner and Gremler uniquely focuses on the development of customer relationships through quality service. Reflecting the increasing importance of the service economy, Services Marketing is the only text that put the customer's experience of services at the centre of its approach. The core theories, concepts and frameworks are retained, and specifically the gaps model, a popular feature of the book. The text moves from the foundations of services marketing before introducing the gaps model and demonstrating its application to services marketing. In the second edition, the book takes on more European and International contexts to reflect the needs of courses, lecturers and students. The second edition builds on the wealth of European and International examples, cases, and research in the first edition, offering more integration of European content. It has also be fully updated with the latest research to ensure that it continues to be seen as the text covering the very latest services marketing thinking. In addition, the cases section has been thoroughly examined and revised to offer a range of new case studies with a European and global focus. The online resources have also been fully revised and updated providing an excellent package of support for lecturers and students.
Successful businesses recognize that the development of strong customer relationships through quality service (and services) as well as implementing service strategies for competitive advantage are key to their success. In its fourth European edition, Services Marketing: Integrating Customer Focus across the Firm provides full coverage of the foundations of services marketing, placing the distinctive Gaps model at the center of this approach. The new edition draws on the most recent research, and using up-todate and topical examples, the book focuses on the development of customer relationships through service, outlining the core concepts and theories in services marketing today. New and updated material in this new edition includes: • New content related to human resource strategies, including coverage of the role of robots and chatbots for delivering customer-focused services. • New coverage on listening to customers through research, big data, netnography and monitoring user-generated content. • Increased technology, social media and digital coverage throughout the text, including the delivery of services using mobile and digital platforms, as well as through the Internet of Things. • Brand new examples and case studies added from global and innovative companies including Turkish Airlines, Volvo, EasyJet and McDonalds. Available with McGraw-Hill’s Connect®, the well-established online learning platform, which features our award-winning adaptive reading experience as well as resources to help faculty and institutions improve student outcomes and course delivery efficiency.
A great depression grips the city of St. Louis in 1934. Stanley, an orphaned newsy, lives in a poor part of town hit especially hard by the economic downturn. One night, Stanley runs into Hazel, a restless debutante-in-waiting who has begun to question her posh lifestyle in the midst of the suffering she sees. She's out and about without an escort and against her father's wishes. When they discover the body of a girl with her head bashed in by a baseball bat, the very different and separate realities of the two teens inform their decision. Together they will figure out what happened to her and bring those responsible to justice. But getting involved with each other and digging into the secrets behind this murder earns them some powerful enemies, including a secret group seeking to rid society of all they deem undesirable. They've put into motion "The Winnowing," a plan seeking to take over the city and enforce their will. As Stanley and Hazel's forbidden feelings for one another grow, their investigation turns deadly. Now, it is up to Stanley and his gang of street kids to stop Hazel from becoming the next victim.
Introduction: "sweet science" -- Blake's mundane egg: epigenesis and milieux -- Equivocal life: Goethe's journals on morphology -- Tender semiosis: reading Goethe with Lucretius and Paul de Man -- Growing old together: Lucretian materialism in Shelley's The triumph of life -- A natural history of violence: allegory and atomism in Shelley's The mask of anarchy -- Coda: old materialism, or romantic Marx
Illustrated with 200 stunning photographs and encompassing objects from furniture and ceramics to jewelry and metal, this definitive work from Jo Lauria and Steve Fenton showcases some of the greatest pieces of American crafts of the last two centuries. Potter Craft
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