Jo McDonald's Books

EBOOK: Services Marketing: Integrating Customer Focus Across the Firm

By: Alan Wilson,Valarie Zeithaml,Mary Jo Bitner,Dwayne Gremler

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EBOOK: Services Marketing: Integrating Customer Focus Across the Firm

By: Alan Wilson,Valarie Zeithaml,Mary Jo Bitner,Dwayne Gremler

European economies are now dominated by services, and virtually all companies view service as critical to retaining their customers today and in the future. In its third European edition, Services Marketing: Integrating Customer Focus across the Firm provides full coverage of the foundations of services marketing, placing the distinctive gaps model at the center of this approach. Drawing on the most recent research and using up-to-date and topical examples, the book focuses on the development of customer relationships through quality service, out lining the core concepts and theories in services marketing today. New and updated material in this new edition include: · - New content on the role of digital marketing and social media has been added throughout to reflect the latest developments in this dynamic field · - Increased coverage of Service dominant logic regarding the creation of value and the understanding of customer relationships · - New examples and case studies added from global and innovative companies including AirBnB, IKEA, Disneyland, Scandinavia Airlines, and Skyscanner

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558

Publisher

McGraw Hill

Published Date

ISBN 10

0077169328

ISBN 13

9780077169329

Father Hartke

His Life and Legacy to the American Theater

By: Mary Jo Santo Pietro

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Father Hartke

His Life and Legacy to the American Theater

By: Mary Jo Santo Pietro

In this biography, Mary Jo Santo Pietro chronicles Father Hartke's experiences and endless achievements by combining his own stories, taped weekly during the last year of his life, with stories told by friends, colleagues, and celebrities. The book offers an inside look at major theatrical and political events in the nation's capital from the 1930s through the 1980s, and also uncovers the complex and paradoxical character of the man known as the "White House priest" and "Show Biz priest.""--BOOK JACKET.

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440

Publisher

CUA Press

Published Date

ISBN 10

0813210828

ISBN 13

9780813210827

The Silent Hurt

By: Jo Ann Coleman

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The Silent Hurt

By: Jo Ann Coleman

The Silent Hurt portrays a young poor country girl with a disability who was labeled harshly by society. Even so, through strong determination and a powerful inner spirit, she refused to accept those labels. Jo Ann Coleman was born in the forties and lived in a very small town in Louisiana. At age five, she started school and soon realized that she was not like the other boys and girls in her class. Struggling first in elementary school, where she was immediately labeled as retarded, she eventually lost sight in her right eye. She grew up among cousins, without her parents, and constantly felt depressed and alone, facing name-calling from her peers. She graduated from high school and received a scholarship to attend nursing school--only to lose the scholarship due to missing an important letter. Because of her silent depression as a child, she eventually attempted suicide. Her disability and low self-esteem made her feel that no one cared. When she finally let Jesus Christ direct her life, however, everything turned around. She turned adversity into triumph and now seeks to inspire those afflicted by physical, emotional, and mental handicaps and low self-esteem. Although she made many mistakes and had her flaws, those flaws would eventually become her joy, peace, and contentment. with the true peace that comes from knowing Jesus Christ, she discovered the life she had been dreaming of since childhood.

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351

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iUniverse

Published Date

ISBN 10

1491711329

ISBN 13

9781491711323

Miami Virtue

Choragraphy of the Virtual City

By: Gregory L. Ulmer,Barbara Jo Revelle,John Craig Freeman,William L Tilson

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Miami Virtue

Choragraphy of the Virtual City

By: Gregory L. Ulmer,Barbara Jo Revelle,John Craig Freeman,William L Tilson

The Florida Research Ensemble is an interdisciplinary collaborative arts and research group experimenting with choragraphy, which applies modernist arts practices and poststructural theory to the design of image as category. Image categories function for networked digital media the way Aristotle's word categories functioned for literacy.

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420

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BRILL

Published Date

ISBN 10

9004534644

ISBN 13

9789004534643

Attraction and Attachment

Understanding Styles of Relationships

By: Barbara Jo Brothers

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Attraction and Attachment

Understanding Styles of Relationships

By: Barbara Jo Brothers

Here is a fascinating exploration of the powerful forces of attachment and attraction that determine the formation and styles of couples’relationships. What factors attract one person to another? What determines whether or not a healthy relationship is formed? As therapists know, there is much in this world that passes for love but is really the result of leftover dependency needs and unresolved attachment issues. Attraction and Attachment: Understanding Styles of Relationships examines issues of attachment in relationships, discusses the validity of the concept of codependency as one aspect of attachment, and explores various aspects of attraction. The contributing authors consider some of the many styles of relationships that are called love and examine some of the basic sources of attraction. Attraction and Attachment includes an in-depth evaluation of the concept of codependency, a review of the literature on attraction, methods for achieving equilibrium in sexual intimacy, and some of Virginia Satir’s insights on fear and making changes. Just a few of the specific topics explored in these important chapters include: the relationship of childhood attachment experiences and successful long-term marriages the influence of therapists’implicit philosophies on treatment options and their effectiveness in therapy a review of biological, psychological, and social psychological literature on mate selection a definition of codependency a study of the link between codependency and depression couples’acceptance of alternative treatment formats Psychiatrists, psychologists, and clinical social workers, as well as substance abuse counselors and pastoral counselors, can discover new insights on attraction and attachment in this provocative book. All mental health professionals can find new ways of looking at the foundational elements of relationships that are invaluable to them in their work with couples.

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154

Publisher

Routledge

Published Date

ISBN 10

1317764781

ISBN 13

9781317764786

The Complete Guide to Becoming an English Teacher

By: Jo Westbrook

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The Complete Guide to Becoming an English Teacher

By: Jo Westbrook

Praise for the previous edition: 'This is a text that should accompany every student teacher of English and find its way on to the shelf of all practising teachers. This book excited me. It is written in a style that makes you want to try out activities and take up challenges. This book will encourage the student teacher to embrace the subject of English along with its associated values and debates' - ESCalate `If I was training to teach English today, this is the book I would want - an extraordinarily professional handbook of good practice ' - Geoff Barton, Times Educational Supplement, Teacher Magazine This essential companion for aspiring secondary English teachers has been extensively reworked to help students meet the very latest professional and academic standards, while also equipping them with the knowledge and skills they will need for the beginning of their teaching career. Focusing on the essentials needed to be a successful English teacher, the authors combine subject knowledge with ideas, examples and approaches for creating an effective, vibrant learning environment, and real examples of lesson plans and schemes of work. Each chapter clearly links practice to theoretical and critical perspectives on teaching, making this an ideal text for students working towards M-level credits or a Masters in Teaching and Learning. There are also brand new chapters which explore in greater depth specific areas of contention and challenging issues, including: - Diversities, including global perspectives on teaching English - The application and implications of using ICT - Multi-agency provision in personalising learning - Research methodologies - Transition from the training year and the first year as a teacher The latest requirements for Qualified Teacher Status are clearly signposted throughout, and activities at the end of each chapter help to reinforce knowledge and encourage reflection. Written by a team of highly respected authors, this new edition should be on every secondary English student's bookshelf.

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401

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SAGE Publications

Published Date

ISBN 10

1847872891

ISBN 13

9781847872890

Lost Rochester, Minnesota

By: Amy Jo Hahn

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Lost Rochester, Minnesota

By: Amy Jo Hahn

Rochester is synonymous with one of its most famous landmarks, the Mayo Clinic, but there's so much more to the Med City. It began as a frontier town, struggling to make its mark in a sparsely populated wilderness. By the late nineteenth century, Rochester had expanded into a vibrant city, rich with business, educational and cultural opportunities. Rediscover the Dubuque Trail and the beautiful summer lake retreats, along with the Cook Hotel, the Central Fire Station and more. Author Amy Jo Hahn uncovers the lost beginnings of Rochester and brings the stories of this unique place to life.

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153

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Arcadia Publishing

Published Date

ISBN 10

1439663815

ISBN 13

9781439663813

Un - Sentenced For Life

By: Jo Ann Schneider Farris

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Un - Sentenced For Life

By: Jo Ann Schneider Farris

It's complicated." No, I'm complicated. Is there anyone like me? Is there anyone out there who is Jewish, who was attracted to the love of the Jesus Movement, who worked as a teacher in a Pentecostal Christian school, who lived in a Christian commune, who attended a deaf church, who served for years with Jews for Jesus as a volunteer and also a missionary, who spoke in hundreds of churches, who worked for Focus on the Family, who led a cause to expose the "wrongs" of Jews for Jesus, who also taught skating for years, who raised her children as secular Jews, who sought G-d in Orthodox Judaism, whose husband almost died in a horrible accident, who unschooled her children, and who became "sort of famous" because of her writing about figure skating? Perhaps Jonah and I also have something in common... I do hope that whoever reads my story will enjoy getting to know me and at the same time be entertained. Happy reading! JO ANN

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137

Publisher

Lulu.com

Published Date

ISBN 10

1312939648

ISBN 13

9781312939646

Consuming Families

Buying, Making, Producing Family Life in the 21st Century

By: Jo Lindsay,JaneMaree Maher

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Consuming Families

Buying, Making, Producing Family Life in the 21st Century

By: Jo Lindsay,JaneMaree Maher

This book explores contemporary families as sites of consumption, examining the changing contexts of family life, where new forms of family are altering how family life is practised and produced, and addressing key social issues – childhood obesity, alchohol and drug addiction, social networking, viral marketing – that put pressure on families as the social, economic and regulatory environments of consumption change.

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196

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Routledge

Published Date

ISBN 10

1136775153

ISBN 13

9781136775154

EBK: Services Marketing: Integrating Customer Service Across the Firm 4e

By: Alan Wilson,Valarie Zeithaml,Mary Jo Bitner,Dwayne Gremler

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EBK: Services Marketing: Integrating Customer Service Across the Firm 4e

By: Alan Wilson,Valarie Zeithaml,Mary Jo Bitner,Dwayne Gremler

Successful businesses recognize that the development of strong customer relationships through quality service (and services) as well as implementing service strategies for competitive advantage are key to their success. In its fourth European edition, Services Marketing: Integrating Customer Focus across the Firm provides full coverage of the foundations of services marketing, placing the distinctive Gaps model at the center of this approach. The new edition draws on the most recent research, and using up-todate and topical examples, the book focuses on the development of customer relationships through service, outlining the core concepts and theories in services marketing today. New and updated material in this new edition includes: • New content related to human resource strategies, including coverage of the role of robots and chatbots for delivering customer-focused services. • New coverage on listening to customers through research, big data, netnography and monitoring user-generated content. • Increased technology, social media and digital coverage throughout the text, including the delivery of services using mobile and digital platforms, as well as through the Internet of Things. • Brand new examples and case studies added from global and innovative companies including Turkish Airlines, Volvo, EasyJet and McDonalds. Available with McGraw-Hill’s Connect®, the well-established online learning platform, which features our award-winning adaptive reading experience as well as resources to help faculty and institutions improve student outcomes and course delivery efficiency.

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539

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McGraw Hill

Published Date

ISBN 10

1526847817

ISBN 13

9781526847812

Gender, Crime, and Justice

Learning through Cases

By: Erin Katherine Krafft,Jo-Ann Della Giustina,Susan T. Krumholz

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Gender, Crime, and Justice

Learning through Cases

By: Erin Katherine Krafft,Jo-Ann Della Giustina,Susan T. Krumholz

Gender, Crime, and Justice is a unique core textbook that introduces key concepts through case studies. Each chapter opens with a compelling case study that illustrates key concepts, followed by a narrative chapter that builds on the case study to introduce essential elements. Each chapter features pedagogical elements—learning objectives, key terms, review and study questions, and suggestions for further learning and exploration. In addition to the unique case study approach, this book is distinctive in its inclusion of LGBTQ experiences in crime, victimization, processing, and punishment. Gender, Crime, and Justice also addresses masculinity and the role it plays in defining offenders and victims, as well as challenges posed by the gender gap in offending.

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251

Publisher

Rowman & Littlefield

Published Date

ISBN 10

1442257873

ISBN 13

9781442257870

Organization Theory

Modern, Symbolic, and Postmodern Perspectives

By: Mary Jo Hatch

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Organization Theory

Modern, Symbolic, and Postmodern Perspectives

By: Mary Jo Hatch

The only textbook to use a three-perspective framework to explain, explore, and evaluate organizational theory in a distinctively engaging style. Organization Theory offers a clear and comprehensive introduction to the study of organizations and organizing processes. Through the unique three-perspective approach, students are challenged to explain, explore, and evaluate organizational theory, drawing on their own experiences as well as the book's diverse practical examples. The fourth edition includes a host of new learning features, which examine the practicality of theorizing and encourage students to broaden their intellectual reach. 'Theory to Practice' boxes and case studies highlight organizing processes in a range of settings, either through real-life, business examples or through exercises that encourage students to apply the theory to organizations they know or organizing experiences of their own. 'Think like a Theorist' and 'Exercise Those Perspectives' boxes then encourage students to actively theorize and evaluate, developing essential critical thinking skills and a greater understanding of the complex knowledge with which organization theorists grapple. By taking theory off the page, students can learn through doing and adopt a reflexive stance to the world around them. Mary Jo Hatch draws on her extensive experience in the field to produce a trusted and accessible introduction to the subject that provides academic depth, engaging pedagogy, and a practical focus. This book is accompanied by a collection of online resources: For students: Multiple-choice questions For lecturers: PowerPoint slides Figures and tables from the book Lecturers' guide Additional case studies

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435

Publisher

Oxford University Press

Published Date

ISBN 10

0198723989

ISBN 13

9780198723981

The Most Complete Food Counter

By: Annette B. Natow,Jo-Ann Heslin

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The Most Complete Food Counter

By: Annette B. Natow,Jo-Ann Heslin

An ultimate and timely companion to the wealth of current news on the link between food content and health, by the bestselling authors of "The Fat Counter".

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868

Publisher

Simon and Schuster

Published Date

ISBN 10

0671025619

ISBN 13

9780671025618

The Protein Counter

2nd Edition

By: Annette B. Natow,Jo-Ann Heslin

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The Protein Counter

2nd Edition

By: Annette B. Natow,Jo-Ann Heslin

Two nationally recognized nutrition experts provide readers with the most up-to-date information to calibrate the best protein balance in their diets, based on activity level, age, weight, and overall health. Includes protein, fat, carbohydrate, and calorie values for 15,000 brand-name and generic foods. Reissue.

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516

Publisher

Simon and Schuster

Published Date

ISBN 10

0743464346

ISBN 13

9780743464345

The Healthy Heart Food Counter

By: Annette B. Natow,Jo-Ann Heslin

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The Healthy Heart Food Counter

By: Annette B. Natow,Jo-Ann Heslin

In this latest addition to the successful Natow/Heslin Counter series, the authors offer their trusted advice for getting--and staying--heart healthy. With a sound, workable blueprint for longevity and success, this book provides individualized guidelines for handling personal risk, listings for restaurant chains and takeout food, and food counts for calorie, sodium, fat, and cholesterol.

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452

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Jo Ann Heslin

Published Date

ISBN 10

0743426843

ISBN 13

9780743426848

The Protein Counter

3rd Edition

By: Jo-Ann Heslin,Karen J Nolan

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The Protein Counter

3rd Edition

By: Jo-Ann Heslin,Karen J Nolan

Rev. ed. of: The protein counter / Annette B. Natow and Jo-Ann Heslin. 2nd ed. c2003.

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612

Publisher

Simon and Schuster

Published Date

ISBN 10

1416509844

ISBN 13

9781416509844

The Complete Food Counter

By: Annette B. Natow,Jo-Ann Heslin

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The Complete Food Counter

By: Annette B. Natow,Jo-Ann Heslin

Now updated with the latest information on nutrition and food counts, this authoritative resource contains revised and expanded listings of calories, protein, cholesterol, and other contents for more than 17,000 food item entries. Revised reissue.

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852

Publisher

Simon and Schuster

Published Date

ISBN 10

141650981X

ISBN 13

9781416509813

The Ultimate Carbohydrate Counter

By: Annette B. Natow,Jo-Ann Heslin

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The Ultimate Carbohydrate Counter

By: Annette B. Natow,Jo-Ann Heslin

Two noted nutritionists help readers sort through the carbs that are best for them in this revised guide. Contains more than 15,000 listings of brand-name foods, generic foods, and restaurant selections with information on carb and sugar content, and portion size. Reissue.

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628

Publisher

Simon and Schuster

Published Date

ISBN 10

0743464397

ISBN 13

9780743464390

The Calorie Counter

By: Annette B. Natow,Jo-Ann Heslin

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The Calorie Counter

By: Annette B. Natow,Jo-Ann Heslin

Now revised and updated, this classic by two nationally renowned nutritionists contains information on more than 20,000 food entries, featuring items from national and regional restaurant chains, brand name foods, take-out favorites, and much more. Original.

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676

Publisher

Simon and Schuster

Published Date

ISBN 10

0743464370

ISBN 13

9780743464376

Sociology On Culture

By: Marshall Battani,John R. Hall,Mary Jo Neitz

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Sociology On Culture

By: Marshall Battani,John R. Hall,Mary Jo Neitz

Culture has become a touchstone of interdisciplinary conversation. For readers interested in sociology, the social sciences and the humanities, this book maps major classical and contemporary analyses and cultural controversies in relation to social processes, everyday life, and axes of ordering and difference - such as race, class and gender. Hall, Neitz, and Battani discuss: self and identity stratification the Other the cultural histories of modernity and postmodernity production of culture the problem of the audience action, social movements, and change. The authors advocate cultivating the sociological imagination by engaging myriad languages and perspectives of the social sciences and humanities, while cultivating cultural studies by developing the sociological imagination. Paying little respect to boundaries, and incorporating fascinating examples, this book draws on diverse intellectual perspectives and a variety of topics from various historical periods and regions of the world.

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295

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Routledge

Published Date

ISBN 10

1134452373

ISBN 13

9781134452378

Karst Hydrogeology, Geomorphology and Caves

By: Jo De Waele,Francisco Gutierrez

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Karst Hydrogeology, Geomorphology and Caves

By: Jo De Waele,Francisco Gutierrez

Karst Hydrogeology, Geomorphology and Caves A Comprehensive Resource Covering All Aspects of Karst Hydrogeology, Geomorphology, and Caves This essential book covers all physical, chemical, and geological aspects of karst science. It reviews current knowledge on hydrogeology, geomorphology and caves in karst, based on the vast existing literature and investigations carried out by the authors worldwide. The different topics are profusely illustrated with color figures and images from all continents and climates, showing the scientific and aesthetic appeal of karst environments. The book covers in a systematic way the significant features of karst rocks, the chemistry and kinetics of their dissolution, the rate and distribution of karst denudation, the unique hydrogeology of karst terrains, the landforms endemic to karst, the morphology of caves and their diverse sedimentary records, and the multiple processes that lead to the formation of underground voids. Overall, the work reflects the increasing recognition of karst as a fundamental part of the Earth’s dynamic systems, and helps readers understand this multidisciplinary field from a holistic and nuts-and-bolts perspective. Some of the ideas discussed within the book include: How karst is gaining importance for human development, because of its valuable resources (groundwater) and associated environmental problems (impacts and hazards) The enormous technological developments achieved in recent years Recent major breakthroughs in the field and their influence on other scientific disciplines The central role played by karst science for understanding and mitigating global environmental issues (global warming, depletion of resources, human-induced hazards) For all scientists working in karst, and for students and lecturers of karst-related programs, this book serves as a valuable all-in-one source. It is also a valuable resource for professional hydrogeologists, the petroleum industry, environmental geologists, and of course speleologists, the last true geographic explorers in the world.

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916

Publisher

John Wiley & Sons

Published Date

ISBN 10

1119605342

ISBN 13

9781119605348

Culture, Discourse, and the Workplace

By: Jo Angouri

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Culture, Discourse, and the Workplace

By: Jo Angouri

*SHORTLISTED FOR THE 2019 BAAL BOOK PRIZE* Culture, Discourse, and the Workplace brings new theoretical and methodological insights to the complex relationship between language, culture, and identity in professional settings. Examining the politics of language use at work via a critical sociolinguistic approach, this book: Utilises three case studies from institutional and business contexts to provide a unique illustration of participants’ roles and ways of negotiating membership within the business meeting; Questions essentialist meanings of culture and the ways in which they constitute a powerful resource for employees to perpetuate or challenge the status quo in their professional setting; Includes a core section on methodology for the workplace discourse researcher as well as a section dedicated to FAQs and a worked example on data analysis; Provides future directions for workplace sociolinguistics as a field and makes a case for holistic research and multidisciplinary enquiry. Culture, Discourse, and the Workplace constitutes a key resource for students and teachers of intercultural communication and ESP and will also be of significant interest to researchers in the fields of workplace studies and business interaction.

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244

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Routledge

Published Date

ISBN 10

1351068423

ISBN 13

9781351068420

The American Ritual Tapestry

Social Rules and Cultural Meanings

By: Mary Jo Deegan

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The American Ritual Tapestry

Social Rules and Cultural Meanings

By: Mary Jo Deegan

American rituals are vital to the creation and renewal of cultural meanings and rules for social interaction. These rituals are rooted in tradition yet are rapidly changing: a contradiction of hyper-modern society. This phenomenon was first explored by Professor Deegan in her 1989 study American Ritual Dramas. The theory examines both participatory rituals and mass-media rituals to show how everyday people become attached to and alienated from other rituals. Elaborating on the critical dramaturgy theory, the essays in this collection show how patterns can be changed to create a more emancipatory and celebratory society. The topics covered in the collection include an analysis of Santa Claus, skinheads, hate crimes, and strip dancing, among other topics. Each contributor has participated in these rituals and many examine related cultural artifacts such as music, brochures, and so forth. As the essays show, postmodern theory has gratly underestimated the power and coherence of these events. An important study for scholars and other researchers involved with sociological theory, social psychology, and popular culture.

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192

Publisher

Bloomsbury Publishing USA

Published Date

ISBN 10

0313030006

ISBN 13

9780313030000

Jo Malone

My Story

By: Jo Malone

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Jo Malone

My Story

By: Jo Malone

Originally published in Great Britain in 2016 by Simon & Schuster UK Ltd."--Title page verso.

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432

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Simon and Schuster

Published Date

ISBN 10

1501110608

ISBN 13

9781501110603

A Mountain of Love

By: Dr. Jo Ann Pierce

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A Mountain of Love

By: Dr. Jo Ann Pierce

When Jo Ann Pierce began her career in education, immersion in the classroom experience seemed like enough of a challenge-balancing the demands of family life as a wife and mother with the steep learning curve of mentoring and nurturing students was as much as she thought she could handle. But as she learned to trust her goat-like sense of balance on uneven terrain, she realized she could see a summit above her, and that it was within reach. Could she trust that God had a special plan to help her discover her gifts of leadership? Bit by bit, her vision emerged; this powerful memoir shares her upward climb as a "wannabe" principal, with successes and failures, personal notes and memories. Deeply personal yet universal not only to teachers and principals, but all leaders, this book illuminates the heart of Dr. Pierce's quest to find her best self, for the service and benefit of others. Let her inspire you to recognize the mountain of love in your own life-and take courage from her journey to climb upward to your pinnacle.

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403

Publisher

Outskirts Press

Published Date

ISBN 10

1478796863

ISBN 13

9781478796862

What You Need to Know about Strategy

By: Jo Whitehead

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What You Need to Know about Strategy

By: Jo Whitehead

In any career in business, chances are that the time will come when someone will ask you to do a strategy for something. Too often, this will be a cue for stress at work and sleepless nights. What You Need to Know about Strategy shows that it doesn’t have to be like this. Taking you step-by-step through the basics of what you need to know to come up with a great strategy, it shows: That getting the right answers depends on asking the right questions Why priorities matter How to map out your internal and external situation How to deal with uncertainty How to make tough choices What your brain does while you’re doing strategy By cutting out the theory, and focusing on the things you need to know and do to come up with a killer strategy, this book means that you never need to panic again.

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306

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John Wiley & Sons

Published Date

ISBN 10

0857081136

ISBN 13

9780857081131

Business Basics

The Skills You Need to Succeed (Collection)

By: Jo Owen,David M. Levine,David F. Stephan,Robert Follett,Natalie Canavor,Claire Meirowitz

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Business Basics

The Skills You Need to Succeed (Collection)

By: Jo Owen,David M. Levine,David F. Stephan,Robert Follett,Natalie Canavor,Claire Meirowitz

Your complete modern management library: today’s most crucial skills and best practices for success! From finance to strategy, leadership to communication, these four outstanding books bring together the skills and best practices every manager and aspiring leader needs to succeed today! Jo Owen’s Mobile MBA distills years of MBA management theory into bite-size solutions for 101 critical business challenges. From start to finish, it focuses on what really works in practice, giving managers focused answers that can make them dramatically more effective, instantly. Next, in Even You Can Learn Statistics, Second Edition, David Levine and David Stephan teach you all the statistical techniques you’ll need for finance, quality, marketing, or any other business role—one easy step at a time! Simple, jargon-free explanations help you understand every technique…worked problems offer hands-on practice…detailed instructions help you get answers using tools you already have. In How to Keep Score in Business, Second Edition, long-time CEO Robert Follett helps you capture crucial insights buried in balance sheets, income statements, and other key reports. Follett shows how to apply core tools for analyzing financial reports and investment opportunities and demystifies accounting terms every decision-maker and investor should know. Finally, The Truth About Business Writing That Works shows how to gain a lifelong competitive advantage by becoming a great business writer. You’ll learn how to persuade more effectively in every format: emails, Web sites, presentations, proposals, resumes, grant proposals, even text messages! Step by step, you’ll learn how to plan and organize your content…make your point fast…tell your readers what’s in it for them…and get them to act! From world-renowned leaders in management at all levels, including Jo Owen, David Levine, David Stephan, Robert Follett, Natalie Canavor, and Claire Meirowitz

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1473

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FT Press

Published Date

ISBN 10

013308714X

ISBN 13

9780133087147

Italy

Second Edition

By: Jane Kohen Winter,Jo-Ann Spilling,Leslie Jermyn

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Italy

Second Edition

By: Jane Kohen Winter,Jo-Ann Spilling,Leslie Jermyn

Learn everything about Italy, including its history, culture, economy, art, people and government. All books of the critically-acclaimed Cultures of the World� series ensure an immersive experience by offering vibrant photographs with descriptive nonfiction narratives, and interactive activities such as creating an authentic traditional dish from an easy-to-follow recipe. Copious maps and detailed timelines present the past and present of the country, while exploration of the art and architecture help your readers to understand why diversity is the spice of Life.

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328

Publisher

Cavendish Square Publishing, LLC

Published Date

ISBN 10

1608708764

ISBN 13

9781608708765

Saturn's Moons

A W.G Sebald Handbook

By: Jo Catling

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Saturn's Moons

A W.G Sebald Handbook

By: Jo Catling

The German novelist, poet and critic W. G. Sebald (1944-2001) has in recent years attracted a phenomenal international following for his evocative prose works such as Die Ausgewanderten (The Emigrants), Die Ringe des Saturn (The Rings of Saturn) and Austerlitz, spellbinding elegiac narratives which, through their deliberate blurring of genre boundaries and provocative use of photography, explore questions of Heimat and exile, memory and loss, history and natural history, art and nature. Saturn's Moons: a W. G. Sebald Handbook brings together in one volume a wealth of new critical and visual material on Sebald's life and works, covering the many facets and phases of his literary and academic careers -- as teacher, as scholar and critic, as colleague and as collaborator on translation. Lavishly illustrated, the Handbook also contains a number of rediscovered short pieces by W. G. Sebald, hitherto unpublished interviews, a catalogue of his library, and selected poems and tributes, as well as extensive primary and secondary bibliographies, details of audiovisual material and interviews, and a chronology of life and works. Drawing on a range of original sources from Sebald's Nachlass - the most important part of which is now held in the Deutsches Literaturarchiv Marbach - Saturn's Moons6g will be an invaluable sourcebook for future Sebald studies in English and German alike, complementing and augmenting recent critical works on subjects such as history, memory, modernity, reader response and the visual. The contributors include Mark Anderson, Anthea Bell, Ulrich von Buelow, Jo Catling, Michael Hulse, Florian Radvan, Uwe Schuette, Clive Scott, Richard Sheppard, Gordon Turner, Stephen Watts and Luke Williams. Jo Catling teaches in the School of Literature at the University of East Anglia and Richard Hibbitt in the Department of French at the University of Leeds.

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810

Publisher

Routledge

Published Date

ISBN 10

135155008X

ISBN 13

9781351550086

Impractical Uses of Cake

By: Yeoh Jo-Ann

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Impractical Uses of Cake

By: Yeoh Jo-Ann

Winner of the 2018 Epigram Books Fiction Prize Sukhin is a thirty-five-year-old teacher who lives alone. His life consists of reading, working and visiting his parents’ to rearrange his piles of “collectibles”. He has only one friend, another teacher who has managed to force Sukhin into a friendship by sheer doggedness. While on an errand one afternoon in Chinatown, he encounters a homeless person who recognises him. This chance reunion turns Sukhin’s well-planned life upside down, and the pair learns about love and sacrifice over their shared fondness for cake.

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353

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Epigram Books

Published Date

ISBN 10

9814845132

ISBN 13

9789814845137

Global Teams

How to Lead Global Teams

By: Jo Owen

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Global Teams

How to Lead Global Teams

By: Jo Owen

Working for a matrix international organisation, with its ensuing diverse global teams, based in a variety of geographic locations is a fact of life for most leaders and managers today. These teams may be permanent, or they may come together temporarily to deliver a specific project. The challenges of making decisions, setting goals, communicating, building trust and managing the team are far harder when you are separated by time, language, culture and priorities. Global Teams will enable leaders, teams and organisation to deal with the challenges they face: · How can you ensure that your global team delivers results? · How do I trade off our local goals and priorities versus the global priorities? · How do I find out what is really going on and how it will affect me? · Can I trust top management to support my agenda and me personally? · How can I lead people who I do not see and are not like me? Based on original research with some of the world’s leading companies, Global Teams is the definitive, practical guide on making the sharp end of globalisation work for you and your organisation. “In this book, Jo Owen provides not only a thorough understanding of what make a “global” organization effective, but also ideas and reflections on how to go about it, in a way that is neither simplistic nor dogmatic. Great read.” Bertrand Lavayssiere, Ayres and Co. Strategy Consultancy “A perk of my job is that I get paid to read and review books. Nothing thrills me more than to know that one of my favourite management authors, Mr Jo Owen, has another book published. I enjoy reading his perspectives on the various aspects of management as he provides insights that can be easily digested by anybody yet has the necessary depth to help you with the skills needed in management. His latest offering showcases research that he has extensively carried out and provides astute insights that will benefit any executive from any level of management, be it middle or senior management. Quickly bookmark this for your “to-read list” as it is a useful, insightful read.” Sadie Jane Nunis, Singapore Institute of Management, Publications Manager “Jo Owen has done it again – spotted a big gap in the literature and filled it elegantly and effectively with this splendidly readable, comprehensive, practical, and evidence-based treatment of a topic that is really challenging to our globalizing business world. Packed with great examples and quotes Owen leads the reader through the toughest and most interesting challenges in cross-cultural management: leadership, team dynamics, business context and systems, cultural intelligence and conflict resolution. This should be the first item for global managers to put in their hand luggage.” Nigel Nicholson, Professor, London Business School, author of “The ‘I’ of Leadership: Strategies for seeing being and doing” (Jossey-Bass, 2013) "Original and practical book on a vital topic which no one has looked at in depth before; simple and clear to read; lots of real world case examples; escapes the normal orthodoxy where globalisation means spreading western practice." Alberto Forchielli. Managing Partner, Mandarin Capital Partners.

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254

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Pearson UK

Published Date

ISBN 10

1292171936

ISBN 13

9781292171937

Digital Ethnography

Principles and Practice

By: Sarah Pink,Heather Horst,John Postill,Larissa Hjorth,Tania Lewis,Jo Tacchi

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Digital Ethnography

Principles and Practice

By: Sarah Pink,Heather Horst,John Postill,Larissa Hjorth,Tania Lewis,Jo Tacchi

This sharp, innovative book champions the rising significance of ethnographic research on the use of digital resources around the world. It contextualises digital and pre-digital ethnographic research and demonstrates how the methodological, practical and theoretical dimensions are increasingly intertwined. Digital ethnography is central to our understanding of the social world; it can shape methodology and methods, and provides the technological tools needed to research society. The authoritative team of authors clearly set out how to research localities, objects and events as well as providing insights into exploring individuals’ or communities’ lived experiences, practices and relationships. The book: Defines a series of central concepts in this new branch of social and cultural research Challenges existing conceptual and analytical categories Showcases new and innovative methods Theorises the digital world in new ways Encourages us to rethink pre-digital practices, media and environments This is the ideal introduction for anyone intending to conduct ethnographic research in today’s digital society.

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217

Publisher

SAGE

Published Date

ISBN 10

1473943140

ISBN 13

9781473943148

How to Lead

The Definitive Guide To Effective Leadership

By: Jo Owen

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How to Lead

The Definitive Guide To Effective Leadership

By: Jo Owen

This book is your essential guide to the theory and practice of leadership. Whatever your level in an organisation, this is your practical handbook for getting to the top and staying there. Anyone can learn to be a great leader. And everyone can learn to lead better. This book will show you how. Its clear focus on practical, straightforward advice and guidance, delivered with refreshing honesty and humour, and with a relentless focus on the practical skills of leadership, will make sure you quickly understand and master all the core skills you'll need to succeed. Based on original resear.

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398

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Pearson UK

Published Date

ISBN 10

1292232587

ISBN 13

9781292232584

The Fat Counter

7th Edition

By: Annette B. Natow,Jo-Ann Heslin

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The Fat Counter

7th Edition

By: Annette B. Natow,Jo-Ann Heslin

Celebrating 20 years in print, this invaluable guide shows readers how to reduce fat intake, lose weight, and protect their health. It contains the most up-to-date listings for restaurant chains and take-out foods as well as the latest news on trans fats, food labels, and more. Reissue.

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820

Publisher

Simon and Schuster

Published Date

ISBN 10

1416509860

ISBN 13

9781416509868

Crooked Hallelujah

By: Kelli Jo Ford

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Crooked Hallelujah

By: Kelli Jo Ford

“A masterful debut” that follows four generations of Cherokee women across four decades—from the Plimpton Prize–winning author (Sarah Jessica Parker). It’s 1974 in the Cherokee Nation of Oklahoma and fifteen-year-old Justine grows up in a family of tough, complicated, and loyal women, presided over by her mother, Lula, and Granny. After Justine’s father abandoned the family, Lula became a devout member of the Holiness Church—a community that Justine at times finds stifling and terrifying. But Justine does her best as a devoted daughter, until an act of violence sends her on a different path forever. Crooked Hallelujah tells the stories of Justine—a mixed-blood Cherokee woman—and her daughter, Reney, as they move from Eastern Oklahoma’s Indian Country in the hopes of starting a new, more stable life in Texas amid the oil bust of the 1980s. However, life in Texas isn’t easy, and Reney feels unmoored from her family in Indian Country. Against the vivid backdrop of the Red River, we see their struggle to survive in a world—of unreliable men and near-Biblical natural forces, like wildfires and tornados—intent on stripping away their connections to one another and their very ideas of home. In lush and empathic prose, Kelli Jo Ford depicts what this family of proud, stubborn, Cherokee women sacrifices for those they love, amid larger forces of history, religion, class, and culture. This is a big-hearted and ambitious novel of the powerful bonds between mothers and daughters by an exquisite and rare new talent. “A compelling journey through the evolving terrain of multiple generations of women.” —The Washington Post

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247

Publisher

Grove Press

Published Date

ISBN 10

0802149146

ISBN 13

9780802149145

Book's by Jo McDonald

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