Jo Bell Whitlatch's Books

Evaluating Reference Services

A Practical Guide

By: Jo Bell Whitlatch

Write a review Read reviews Take a Quiz Solve Book Puzzle

Evaluating Reference Services

A Practical Guide

By: Jo Bell Whitlatch

With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the technology-savvy library user of today.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

236

Publisher

American Library Association

Published Date

ISBN 10

0838907873

ISBN 13

9780838907870

Guide to Reference in Genealogy and Biography

By: Mary K. Mannix,Fred Burchsted,Jo Bell Whitlatch

Write a review Read reviews Take a Quiz Solve Book Puzzle

Guide to Reference in Genealogy and Biography

By: Mary K. Mannix,Fred Burchsted,Jo Bell Whitlatch

An excellent starting point for both reference librarians and for library users seeking information about family history and the lives of others, this resource is drawn from the authoritative database of Guide to Reference, voted Best Professional Resource Database by Library Journal readers in 2012. Biographical resources have long been of interest to researchers and general readers, and this title directs readers to the best biographical sources for all regions of the world. For interest in the lives of those not found in biographical resources, this title also serves as a guide to the most useful genealogical resources. Profiling more than 1400 print and electronic sources, this book helps connect librarians and researchers to the most relevant sources of information in genealogy and biography.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

609

Publisher

American Library Association

Published Date

ISBN 10

083891294X

ISBN 13

9780838912942

Evaluating Reference Services

A Practical Guide

By: Jo Bell Whitlatch

Write a review Read reviews Take a Quiz Solve Book Puzzle

Evaluating Reference Services

A Practical Guide

By: Jo Bell Whitlatch

With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the technology-savvy library user of today.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

236

Publisher

American Library Association

Published Date

ISBN 10

0838907873

ISBN 13

9780838907870

Library Users and Reference Services

By: Jo Bell Whitlatch

Write a review Read reviews Take a Quiz Solve Book Puzzle

Library Users and Reference Services

By: Jo Bell Whitlatch

This useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve. With the increasing diversity of the American population, librarians striving to plan and deliver excellent reference services must enhance their understanding of how best to assist many types of individuals and groups, from children to the elderly. Library Users and Reference Services provides much-needed help in this area, delivering strategies and methods to aid readers in their quest for increasingly effective service for all members of the communities in which they work. Library Users and Reference Services is divided into four sections of chapters which cover a broad range of topics to assist readers in planning and delivering appropriate services. Section One explores customer service, economics of information, and marketing as key concepts useful in studying information needs of specific groups in the population. Section Two focuses on scholars and students in three broad academic disciplines: science, humanities, and social sciences. Section Three covers groups with special characteristics such as age, economic standing, gender, or profession. Section Four discusses evaluation and provides guidance in the use of the most widely accepted measures for assessing reference effectiveness. The book's final chapter explores redesigning reference services for the future, providing a glimpse of how such services may change. Library Users and Reference Services is a practical guide to help readers understand the many issues related to serving diverse populations in a community. Reference librarians and graduate library school students and faculty will learn more effective ways to help a heterogeneous public with the help of this new book.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

303

Publisher

Psychology Press

Published Date

ISBN 10

1560247312

ISBN 13

9781560247319

Book's by Jo Bell Whitlatch

Evaluating Reference Services

Evaluating Reference Services

Guide to Reference in Genealogy and Biography

Guide to Reference in Genealogy and Biography

Evaluating Reference Services

Evaluating Reference Services

Library Users and Reference Services

Library Users and Reference Services

Username

Password

Username

Password

Password again

Birthday

Email