Praise for Taming the Search-and-Switch Customer "What an excellent wake-up call! Your company's most valuable asset your loyal customers have more tools than ever to compare you to competitors and switch. Griffin does an excellent job identifying the risks to customer loyalty in an environment of immediate and abundant information, and defines a path to earn loyalty through delivery of enhanced value in the eyes of your customers. A truly important premise to building and maintaining a successful business."? Gerald Evans, president, Hanes Brands Supply Chain and Asia Business Development "In this dynamic treatise on customer retention, Jill Griffin, The Loyalty Maker, provides updated solutions to meet today's challenge of changing consumer shopping habits. A must-read for all retailers and wholesalers." Britt Jenkins, chairman of the board, Tandy Brand Accessories, Inc. "Mandatory reading for anyone who manages customer loyalty. A truly thought-provoking read!" Timothy Keiningham, global chief strategy officer, executive vice president, IPSOS Loyalty "Every company is in the service business now, whether they realize it or not. Jill's book is a great start on how to make your service experiences better than they are today." Robert Stephen, founder, The Geek Squad "In today's Googlized marketplace, Taming the Search-and-Switch Customer is a must-read." Ken DeAngelis, general partner, Austin Ventures "Griffin is pure loyalty genius!" Kelly Cook, vice president, Customer Engagement/CRM, Waste Management
An injured soldier returns home and finds a surprising connection with a woman from his past in this Animal Magnetism romance. Special Ops soldier Griffin Reid doesn’t exactly have happy memories of growing up in Sunshine, Idaho. He’s only come back to recover from a war injury, and while he refuses to admit he’s in a weakened state, he finds comfort in the last person he’d expect. Kate Evans teaches second grade science in Sunshine, the place she’s always called home. Dreaming of graduate school and a happily-ever-after, she’s desperate to break out of the monotony of Sunshine. Luckily, a certain sexy man has just come back into her life. To Griffin, Kate as always been his little sister’s friend, but now he’s finding her to be so much more. As both attempt to forge their paths, they must decide if their passionate connection can turn into something lasting...
Arren Cardockson lived as a man oppressed by his slave heritage. Although he was once chosen as a griffin's companion, Arren was still reviled, betrayed, and ultimately killed for nothing more than his birth. Now, brought back by a power beyond his understanding, he is not quite alive but not quite dead, either. After exacting his revenge on those who wronged him, Arren flees his home for the frozen sanctuary of the North. With only the man-eating griffin Skandar by his side, and an entire country hunting him, Arren has little hope of reaching the place of his ancestry and lifting his curse. But then he comes across a wild woman who may hold the key to making his lifeless heart beat once more ..."--Page 4 of cover.
AVAILABLE DIGITALLY FOR THE FIRST TIME Jill Shalvis, the New York Times bestselling author of the acclaimed Animal Magnetism series and the Lucy Harbor series now delivers a novella of high-stakes romance—about a woman ready to risk everything she has on love. Antique dealer Jade Barrett has had it better. First she’s dumped by her boyfriend after she catches him in flagrante delicto with her own bookkeeper. Then she’s not only locked out of her apartment for back rent, but discovers that someone has cleaned out her entire bank account. When she’s approached by the handsome, aggressive, and heavily armed Will Malone, Jade figures that it’s an inevitable end to a really bad day. As luck would have it, Will’s on her side. He’s a DEA agent avenging the murder of his sister, an expert in antique jewelry—and like it or not, Jade’s an unwitting link to the crime. When Jade and Will become the targets of an unknown assassin, they have little choice but to hit the road and lay low. Now Jade wonders what other surprises are in store for her—and for this sexy stranger she’s starting to warm up to. After all, her life depends on it. Includes a preview of Jill Shalvis’s Rumor Has It Nothing to Lose previously appeared in Dare Me
After escaping a fate worse than death to free his people, who have been enslaved for generations, Arren promises his allegiance to the Night God and prepares an army in the shadows to destroy his nemesis once and for all.
A small-town veterinarian’s basic instincts are tempted in this charming Animal Magnetism novel that’s “full of cuddly animals, hot men, and confident women”(Fresh Fiction). Sunshine, Idaho, is a quiet ranching town, a perfect place to give injured animals a refuge...or to find one yourself. Veterinarian Dell Connelly suspects there’s a reason his clinic’s uber-efficient receptionist has taken shelter here. Jade Bennett couldn’t be happier to escape the big-city jungle to work with hurt animals, and have a forlorn stray kitten make its home under her desk...or enjoy the gorgeous views of her ruggedly sexy boss. Jade is used to planning everything in her life, but Dell’s seductive, alluring ways have sparked an uncontrollable desire. And though Dell has never had time for love, Jade’s strength and sass is the kind of call no red-blooded male can resist...
Five of today's hottest authors--Hooper, Marilyn Pappano, Michelle Martin, Donna Kauffman, and Jill Shalvis--let the sparks fly in this all-new collection, each writing a sensual tale of two unlikely people stranded in a provocative situation by Y2K computer glitches.
An injured soldier returns home and finds a surprising connection with a woman from his past in this Animal Magnetism romance. Special Ops soldier Griffin Reid doesn’t exactly have happy memories of growing up in Sunshine, Idaho. He’s only come back to recover from a war injury, and while he refuses to admit he’s in a weakened state, he finds comfort in the last person he’d expect. Kate Evans teaches second grade science in Sunshine, the place she’s always called home. Dreaming of graduate school and a happily-ever-after, she’s desperate to break out of the monotony of Sunshine. Luckily, a certain sexy man has just come back into her life. To Griffin, Kate as always been his little sister’s friend, but now he’s finding her to be so much more. As both attempt to forge their paths, they must decide if their passionate connection can turn into something lasting...
When the U.S. Supreme Court handed down its decision in Brown v. Board of Education in 1954, Prince Edward County, Virginia, home to one of the five cases combined by the Court under Brown, abolished its public school system rather than inte
Taking you through the year day by day, The Gloucester Book of Days contains quirky, eccentric, amusing or important events or facts from different periods of history, many of which had a major impact on the religious and political history of Britain as a whole.Ideal for dipping into, this addictive little book will keep you entertained and informed. Featuring hundreds of snippets of information gleaned from the vaults of Gloucester’s archives, it will delight residents and visitors alike.
#1 New York Times bestselling author Nora Roberts presents four illuminating stories of romance, passion, and magic... In Nora Roberts's "Ever After," an ancient star pendant sends an enchanting woman to an otherwordly land—where she introduces a skeptical stranger to the magical powers of love. In Jill Gregory's "Catch a Falling Star," a young woman forced to marry a barbarian invokes an ancient spell—as an unexpected passion consumes her heart. In Ruth Ryan Langan's "The Curse of Castle Clough," a beautiful professor uncovers a shocking series of secrets while appraising the contents of a haunted castle—and falls in love with a desperate lord who's fighting to save everything he holds dear. In Marianne Willman's "Starry, Starry Night," a lovely lady is drawn into the tragedies of the past—and finds that true love always stands the test of time.
A number of sections are devoted to Mallarme's great magazine of wit and opinion, La Derniere Mode, or The Latest Fashion, every page of which he wrote himself under various pseudonyms of both genders.
Published by the Fine Arts Museums of San Francisco and University of California Press on the occasion of the exhibition The Summer of Love Experience: Art, Fashion, and Rock and Roll at the de Young, San Francisco, April 8 through August 20, 2017"--Colophon.
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