KEEP YOUR FRIENDS CLOSE . . . BUT YOUR ENEMIES CLOSER 'A powerful, psychological chiller to keep you turning the pages, but keep a light switched on!' SALLY SPEDDING A chilling and page-turning psychological thriller that is impossible to put down and perfect for fans of Lisa Jewell, C. L. Taylor and Shari Lapena. When Suzanne and Eddie decide to put their house on the market and move closer to their daughter, they neglect to tell their friend and house sitter Ruth. So when Ruth finds a 'For Sale' sign perched outside their front door, she is outraged. She never imagined they would leave. What follows is a series of events that are set to ruin the couple's plans - with dramatic and shocking consequences that no one could have predicted... *** Readers love THE HOUSE SITTER: 'An impeccably plotted tense tale, The House Sitter explores what lengths people go to in desperation. Deceitful and dark, it's a great novel to curl up with on these chilly autumn evenings. Just be sure to lock your door...' Goodreads Review 'A spine-chilling read' Goodreads Review 'A fantastically plotted and twisty read' Goodreads Review
This book focuses on the patient experience as a leadership strategy. It explores the relationships between coordinated care, expert leadership, provider-patient communications, and the patient experience. When clinical and nonclinical staff collaborate effectively, healthcare teams can improve patient outcomes, prevent medical errors, improve efficiency, and increase patient satisfaction. Surprisingly, however, healthcare leaders tend to prioritize specific metrics to improve hospital performance and patient satisfaction even though patient experience and provider-patient communications are intertwined. Determining the most effective strategy for achieving higher levels of service quality and patient satisfaction can prove elusive for providers. Consider the evidence: a survey in 2012 of more than 17,000 healthcare leaders in North America, for example, found that leaders’ perceptions did not always match the data, and many hospital leaders overestimated the performance of their hospitals. Over 75% of the hospital leaders reported "quality of care" was something their hospital did well, while their patients, on average, rated them lower on perceived service quality. Ten years later, in 2022, only a few providers integrated best practices to achieve high patient satisfaction which severely impacted CMS Hospital Star Rating. This has significant effects on profit margins since patients consider the star rating differentials in their choices of hospitals and are willing to pay upward of 17% extra for treatments in 5-star hospitals, a revenue generating source of income at times when hospitals have seen falling revenues (down 4.8%) and rising labor (up 37%) from pre-COVID-19 pandemic levels. To reduce the gap between perception and reality, hospital leaders can consider the link between communication goals (e.g., responsiveness of hospital staff, pain management, communication about medicines) and outcomes (e.g., increased adherence and compliance, readmission, healthcare delivery costs, hospital overall ratings) as well as improve the patient experience. When intentions and outcomes are aligned, they create a powerful medium by which healthcare leaders can evaluate the gaps that exist between patient care measures and best practices and mitigate organizational or technological factors relevant to improving the patient experience. When the alignment is optimal, care teams develop a better sense of shared purpose, become more committed and accountable, and work together to improve the patient experience. When accomplished, patients participate more fully and actively in the exchange and are discharged with an enhanced commitment to carry out care management requirements. Key topics in this practical guide include provider-patient communications; demonstrating the value of patient-focused care; how physician and nurse executives use synergy as a strategy; engaging board members in promoting quality and safety goals and in developing hospital community partnerships; building bridges between physicians, administrators, trustees, and hospital staff; and developing a leadership pipeline.
This third edition of The Graying of America has been retitled, revised, and expanded. In concise, nontechnical language, it offers middle-aged and senior readers useful information on the effects of aging on health, the mind, and behavior"--Provided by publisher.
Visionary solutions for a community ripe for transformational change—from fourteen leading innovators of Jewish life. "Jewish Megatrends offers a vision for a community that can simultaneously strengthen the institutions that serve those who seek greater Jewish identification and attract younger Jews, many of whom are currently outside the orbit of Jewish communal life. Schwarz and his collaborators provide an exciting path, building on proven examples, that we ignore at our peril." —from the Foreword The American Jewish community is riddled with doubts about the viability of the institutions that well served the Jewish community of the twentieth century. Synagogues, Federations and Jewish membership organizations have yet to figure out how to meet the changing interests and needs of the next generation. In this challenging yet hopeful call for transformational change, visionary leader Rabbi Sidney Schwarz looks at the social norms that are shaping the habits and lifestyles of younger American Jews and why the next generation is so resistant to participate in the institutions of Jewish communal life as they currently exist. He sets out four guiding principles that can drive a renaissance in Jewish life and gives evidence of how, on the margins of the Jewish community, those principles are already generating enthusiasm and engagement from the very millennials that the organized Jewish community has yet to engage. Contributors—leading innovators from different sectors of the Jewish community—each use Rabbi Schwarz's framework as a springboard to set forth their particular vision for the future of their sector of Jewish life and beyond.
In the past decade the relationship between communities, children and families has inspired a wealth of research and policy initiatives because of a growing belief that the breakdown of families and communities is a significant factor in social problems, including child abuse and juvenile crime. The latest policy initiatives to tackle social problems have therefore targeted communities as well as high risk families. This title amalgamates the latest research on the relationship between children, families and communities and explores policy and practice implications. Material for practitioners and community development workers is also be included. The book is divided in to three parts: 1) theory 2) the effect of community on children, parents and families 3) interventions and policy implications.
On the rebound from a broken engagement, romance is the last thing on Eira's mind as she treats herself to a holiday in Mallorca. But two chance encounters with handsome entrepreneur Danny Carpenter, followed by a job offer as his children's nanny, set her on an entirely unexpected path. Soon she must deal not only with the complicated issue of falling for her employer, but also of coming to his defense when he is arrested and taken into custody for a crime he is certainly innocent of committing ..."--
Flora Petersen surprises family and friends when she successfully applies for a job as a train manager. Though nervous to begin with, she soon finds herself enjoying the daily routine of assisting passengers - including one she privately nicknames 'Mr Gorgeous'. Jack, father of a small daughter, commutes to his job via train. Since his wife died, he's had no time for romance. Until one day he notices the lovely woman who sells him a ticket, and realises he's seen her somewhere before...
Bonnie spends carefree summers in the Welsh seaside resort where her mother runs a guesthouse. But things will change after she meets Patrik, a young Hungarian funfair worker. Both she and her friend Kay find love in the heady whirl of the fair - and are also are fast learning how people they thought they knew can sometimes conceal secrets. As Patrik moonlights for one of her mother's friends, Bonnie fears that he may be heading into danger...
Orphan Tabitha, running away from her scheming grandmother, naively encounters problems which land her in gaol. Transportation follows, and the harsh conditions onboard the convict ship are lessened when she impresses the captain. Jacob contacts his friend in Australia, asking if he and his wife can offer Tabitha a job. Their mutual attraction develops. After their marriage, the captain decides to abandon seafaring and open a school, helped by his young bride. Will Tabitha's harsh beginning have a happy ending?
UK-born Hayley Collins is visiting Australia, staying with a friend and looking for work. Craig Maxwell runs a holiday resort at Misty Mountain, a four-hour drive from Melbourne. When Hayley applies to be an administrator at the resort, Craig takes her on - and much else besides. She has to return to England in twelve months. He's engaged to a woman whose father is helping to keep the resort's finances in the black. So when Hayley and Craig fall in love, it seems a future together is only a distant dream...
Zillah's catering business, MRS ROBINSON, provides fabulous wedding and party food in beautiful Bath. After newcomer Hal Christmas rents the neighbouring offices - and steals her trading name! - the two manage to move from insults to compromise. Neither one acknowledges the electricity growing between them, but Hal becomes grumpy when financial strain obliges Zillah to share her flat with his charming and roguish friend Zak. Until, that is, an accident allows Zillah the opportunity to reveal her soft heart...
After each returning from their gap years, Hannah and Ryan meet in the rural village where their parents live. Hannah is house-sitting for her family, and Ryan's mother and father have recently taken over The Seven Stars, a local inn. When pedigree dogs start to go missing locally, Hannah and Ryan - along with Hannah's grandfather - attempt to investigate the disappearances. As their amateur sleuthing brings the young couple closer together, will their partnership turn into something more...
BBC2's Food and Drink team present a guide to entertaining, including recipes from Michael Barry and drinks advice from Jilly Goolden for a variety of occasions.
Fiona exchanges her quiet suburban world for 1970s London when she inherits her great-aunt's marriage bureau near Marble Arch. But she has never been truly in love, so it's going to be a challenge arranging perfect pairings for her starry-eyed clients... While Fiona's busy interviewing and arranging introductions, how will she ever find time to make her own dream come true? And could it be that she and her most difficult client to match are actually meant for one another?
Film-set director Evie is between projects, and hurting from being dumped by the arrogant Marcus. Escaping to spend Christmas in her parents' idyllic countryside home, what will finally lift her mood - her mum's relentless festive spirit, the cosiness of village traditions...or the attention of gorgeous antiques dealer Jake? When the leading duo in this year's village pantomime drops out after a bust-up, Evie and Jake are roped in to take over. But with Evie playing the princess, just how seriously will Jake take his new role as Prince Charming?
Thank you for visiting our website. Would you like to provide feedback on how we could improve your experience?
This site does not use any third party cookies with one exception — it uses cookies from Google to deliver its services and to analyze traffic.Learn More.