Jenny Dugmore's Books

The Differences Between Bs 15000 and Iso/Iec 20000

By: Jenny Dugmore

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The Differences Between Bs 15000 and Iso/Iec 20000

By: Jenny Dugmore

Of interest to those who have used BS 15000 for service improvements, audits or training and need to update their material to reflect the ISO/IEC 20000 standard. ISO/IEC 20000 was based on BS 15000, and this book provides a detailed comparison of ISO/IEC 20000 and BS 15000, for both Parts 1 and 2.

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Page Count

131

Publisher

BSI British Standards Institution

Published Date

ISBN 10

0580473481

ISBN 13

9780580473487

Capacity Management

By: Jenny Dugmore

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Capacity Management

By: Jenny Dugmore

This book covers the requirements for the capacity management process in clause 6.5 of ISO/IEC 20000. It describes the capacity management process and its role as a link between business plans, workloads, capacity and performance. It also covers the planning required to ensure a service provider is able to deliver a service that allows the customer's business to operate effectively. The book describes capacity management for all types of resources within the scope of service management.

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BSI British Standards Institution

Published Date

ISBN 10

0580446417

ISBN 13

9780580446412

Keeping the Service Going

By: Jenny Dugmore

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Keeping the Service Going

By: Jenny Dugmore

This book covers the service continuity and availability management, incident management and problem management processes, which are contained in clauses 6.3 and 8 of ISO/IEC 20000. It explains the role of these processes in keeping the customer's service going, ranging from continuity planning through to the fast-fixing of incidents. It compares the processes and describes how they interface with each other. It includes example metrics and audit evidence, with practical tips and techniques that will help a service provider achieve the requirements.

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Page Count

126

Publisher

BSI British Standards Institution

Published Date

ISBN 10

0580446409

ISBN 13

9780580446405

Babies in Mind

Understanding Your Baby's Psychological Needs

By: Jenny Perkel

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Babies in Mind

Understanding Your Baby's Psychological Needs

By: Jenny Perkel

Does it affect your baby if you are depressed or stressed out? Is it OK to leave your baby alone to cry? What is the role of a father? How can you create a good bond between you and your baby? For how long should you be apart from your baby during the first year? These are just a few of the many questions that all new parents face. But, at last, "Babies in Mind" is here to help you. Backed by extensive research as well as clinical and personal experience, psychologist Jenny Perkel gently guides you in deciding what is best for both you and your baby. Being a new parent is immensely challenging. Not only do you have to handle your baby's physical needs but you have to attend to your baby's psychological, needs too. Babies in Mind is the only book that explains how to give babies in their first year of life what they really need from a purely psychological perspective. Written for both mothers and fathers, the book is informed by psychological and medical research which shows that emotional difficulties in later life can sometimes have their roots in infancy. The way in which babies are handled and related to by their caregivers has a direct and powerful link to the kind of people they will grow into. This book is for parents who are mindful of their baby's psychological needs.

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Page Count

220

Publisher

Juta and Company Ltd

Published Date

ISBN 10

0702177016

ISBN 13

9780702177019

Primary Child and Adolescent Mental Health

A Practical Guide, Volume 3

By: Quentin Spender,Judith Barnsley,Alison Davies,Jenny Murphy

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Primary Child and Adolescent Mental Health

A Practical Guide, Volume 3

By: Quentin Spender,Judith Barnsley,Alison Davies,Jenny Murphy

Rewritten with the new primary care environment in mind, this greatly expanded and updated edition of Child Mental Health in Primary Care extends the structured approach of the first edition to adoelscent mental health. As in the first edition, Primary Child and Adolescent Mental Health covers each problem in a uniform way, offering definitions, assessment outlines, detailed management options and indications for referral. Numerous case examples further illuminate aspects of many conditions. Comprehensive and practical, the forty-eight chapters of Primary Child and Adolescent Mental Health cover the full range of difficulties and disabilities affecting the mental health of children and young people. The book is divided into three volumes, and can either be read from cover to cover or used as a resource to be consulted for guidance on specific problems. This book is vital for all healthcare professionals including general practitioners, health visitors and other staff working in primary care to assess, manage and refer children and adolescents with mental health problems. School medical officers, social workers and educational psychologists, many of whom are in the front line of mental health provision for children and young people, will also find it extremely useful. Reviews of the first edition: 'This very comprehensive and detailed book provides the tools for primary care health professionals not only to assess a child's needs but in many cases also to implement an initial package of care.' JUST FOR NURSES 'I have no reservation in recommending the book to all people working with children and families in any capacity. An important training text for a variety of professions. A very effective text to be used in daily practice for quick reference.' CHILD AND ADOLESCENT MENTAL HEALTH 'This book is well produced and clearly written. A useful book for anyone interested or involved with children.' FAMILY PRACTICE 'I looked through the book again and again but could not find anything missing.' NURSING TIMES

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Page Count

282

Publisher

CRC Press

Published Date

ISBN 10

1315346168

ISBN 13

9781315346168

Roads to Rome

The Antebellum Protestant Encounter with Catholicism

By: Jenny Franchot

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Roads to Rome

The Antebellum Protestant Encounter with Catholicism

By: Jenny Franchot

The mixture of hostility and fascination with which native-born Protestants viewed the "foreign" practices of the "immigrant" church is the focus of Jenny Franchot's cultural, literary, and religious history of Protestant attitudes toward Roman Catholicism in nineteenth-century America. Franchot analyzes the effects of religious attitudes on historical ideas about America's origins and destiny. She then focuses on the popular tales of convent incarceration, with their Protestant "maidens" and lecherous, tyrannical Church superiors. Religious captivity narratives, like those of Indian captivity, were part of the ethnically, theologically, and sexually charged discourse of Protestant nativism. Discussions of Stowe, Longfellow, Hawthorne, and Lowell—writers who sympathized with "Romanism" and used its imaginative properties in their fiction—further demonstrate the profound influence of religious forces on American national character. This title is part of UC Press's Voices Revived program, which commemorates University of California Press's mission to seek out and cultivate the brightest minds and give them voice, reach, and impact. Drawing on a backlist dating to 1893, Voices Revived makes high-quality, peer-reviewed scholarship accessible once again using print-on-demand technology. This title was originally published in 1994.

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Page Count

528

Publisher

Univ of California Press

Published Date

ISBN 10

0520305663

ISBN 13

9780520305663

Following Blue Water

By: Jenny Sullivan

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Following Blue Water

By: Jenny Sullivan

The summer before college should be a special one - a long holiday for doing nothing but slopping around. But for Angharad, her mother chooses this year to go backpacking, bundling her off to stay with her father and a bunch of arty people who'll (probably) expect her to tend to them hand and foot.

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Page Count

268

Publisher

Gomer Press

Published Date

ISBN 10

1859027326

ISBN 13

9781859027325

Why People Matter

By: Jenny Dugmore,Shirley Lacy

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Why People Matter

By: Jenny Dugmore,Shirley Lacy

Management, Computers, Computer networks, Management operations, Management techniques, People, Personnel management, Training, IT and Information Management: IT Service Management

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Inst of Engineering & Technology

Published Date

ISBN 10

0580474593

ISBN 13

9780580474590

Making Metrics Work

By: Jenny Dugmore,Shirley Lacy

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Making Metrics Work

By: Jenny Dugmore,Shirley Lacy

This book gives a practical view of why metrics and service reports are so important to the delivery of an effective service and to service improvements. It describes the types, the design, target audiences and documentation of metrics used in the service reporting process, covered by the requirements of clauses 4 and 6.2 of ISO/IEC 20000-1, Plan-Do-Check-Act (PDCA) cycle and Service reporting. Useful tips, techniques and example metrics are included.

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Inst of Engineering & Technology

Published Date

ISBN 10

0580474607

ISBN 13

9780580474606

Book's by Jenny Dugmore

The Differences Between Bs 15000 and Iso/Iec 20000

The Differences Between Bs 15000 and Iso/Iec 20000

Capacity Management

Capacity Management

Keeping the Service Going

Keeping the Service Going

Babies in Mind

Babies in Mind

Primary Child and Adolescent Mental Health

Primary Child and Adolescent Mental Health

Roads to Rome

Roads to Rome

Following Blue Water

Following Blue Water

Why People Matter

Why People Matter

Making Metrics Work

Making Metrics Work

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