Jeff Saperstein's Books

Service Thinking

The Seven Principles to Discover Innovative Opportunities

By: Hunter Hastings,Jeff Saperstein

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Service Thinking

The Seven Principles to Discover Innovative Opportunities

By: Hunter Hastings,Jeff Saperstein

This is a must-read for anyone trained in traditional process improvement or business architecture. In surprisingly clear language this book lays out the essentials of service thinking, and how the service paradigm transforms the way in which organizations innovate on behalf of their customers. It shifts the focus from product to experience, from one-sided production to co-creation of value, from the simply measurable to the emotional. I intend to buy a copy for every member of my team—Dart Lindsley, Cisco Sr. Manager of Transformation Planning and Analysis This book will introduce you to Service Science, Management and Engineering (SSME)—a term introduced by IBM to describe service science, which is the application of science, management, and engineering disciplines to tasks that one organization beneficially performs for and with another. The authors detail the disciplines, principles, insights and tools of SSME that are now ready to transition to the mainstream business world with transformative effect. They coin the new term “Service Thinking” to communicate this mainstream business transformation. It includes expository case histories of the service thinking-based transformation of familiar businesses, illustrating the seven principles of service thinking, with compelling examples and clear direction for application.

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Page Count

159

Publisher

Business Expert Press

Published Date

ISBN 10

1606496638

ISBN 13

9781606496633

Creating Regional Wealth in the Innovation Economy

Models, Perspectives, and Best Practices

By: Jeff Saperstein,Daniel Rouach

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Creating Regional Wealth in the Innovation Economy

Models, Perspectives, and Best Practices

By: Jeff Saperstein,Daniel Rouach

Pinpoints the reasons why some locations succeed in the quest to become centres of technology and innovation." - cover.

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Page Count

386

Publisher

FT Press

Published Date

ISBN 10

0130654159

ISBN 13

9780130654151

Improve Your Marketing to Grow Your Business

Insights and Innovation That Drive Business and Brand Growth

By: Hunter Hastings,Jeff Saperstein

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Improve Your Marketing to Grow Your Business

Insights and Innovation That Drive Business and Brand Growth

By: Hunter Hastings,Jeff Saperstein

Improve Your Marketing to Grow Your Business provides the tools and techniques to harness the power of the Internet and innovative technologies to succeed in doing the most important job to increase top-line growth--building brand equity. This book will explain how achieving top-line revenue growth and sustaining profits will depend upon the corporate embrace of the re-engineering of marketing through new processes to unleash the power technology affords. The book begins by presenting the shift in thinking that must take place to tap into this new marketing capability, including focusing on becoming customer-centric, re-engineering the marketing function, re-thinking the marketing organization, and re-designing the technology systems. In addition, it provides a new way to think about building a customer-centric process and the metrics to measure effectiveness. The book then goes on to provide intimate insider interviews with leading marketers of major brands in major industries and companies to illustrate application and practice. The interviews and perspectives of leading executives will provide real world examples and stories of what went right and wrong in the transition to a new way to put marketing to work. In the final section, the book presents the secrets for how to get it done: Managing information, creating a culture of accountability, creating communities of practice, and empowering change agents at every level of the organization. This is the future--and it works!

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253

Publisher

FT Press

Published Date

ISBN 10

0132161621

ISBN 13

9780132161626

The Interconnected Individual

Seizing Opportunity in the Era of AI, Platforms, Apps, and Global Exchanges

By: Hunter Hastings,Jeff Saperstein

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The Interconnected Individual

Seizing Opportunity in the Era of AI, Platforms, Apps, and Global Exchanges

By: Hunter Hastings,Jeff Saperstein

Given the rapid technological, organizational, and structural changes that challenge conventional institutions and economies, what is the future of work? The authors propose a path to seize opportunity for the individual worker and entrepreneur, who can be newly interconnected and augmented by emerging technologies. Values-based individual career and business navigation can thrive and succeed; teams, groups, and networks can be enhanced with a new mode of innovation based on social conversation and connection rather than a commercial, hierarchical, and prescriptive process. The authors provide visual models, case studies, and in-depth interviews with cutting-edge practitioners, who provide insights from real-world experience. The Interconnected Individual is intended to help business and professional executives and freelance workers to adopt an entrepreneurial mind-set, regardless of field, industry, or work role.

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Page Count

206

Publisher

Business Expert Press

Published Date

ISBN 10

1631574906

ISBN 13

9781631574900

The World's Greatest Team

A Portrait of the Boston Celtics, 1957–69

By: Jeff Greenfield

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The World's Greatest Team

A Portrait of the Boston Celtics, 1957–69

By: Jeff Greenfield

DIVThe definitive history of the most dominant team in American sports history/divDIV/divDIVNo superlatives are equal to the Boston Celtics of the 1960s. From 1959 to 1966 they won championship after championship, an eight-in-a-row streak that outshines any other in American sports. Led by coach Red Auerbach, center Bill Russell, and point guard Bob Cousy, they played a kind of basketball that seemed to come from an earlier era. Auerbach’s Celtics played clean, honest, and strong, winning time and again by working as a team in a sport that is too often dominated by superstars./divDIV /divDIVThis book is a season-by-season history of their dynasty, covering thirteen years of breathtaking success—a level of brilliance that may never be reached again./div

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Page Count

223

Publisher

Open Road Media

Published Date

ISBN 10

1453220720

ISBN 13

9781453220726

The Three Stooges Scrapbook

By: John Howard Maurer,Jeff Lenburg,Joan Howard Maurer,Greg Lenburg,Norman Maurer

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The Three Stooges Scrapbook

By: John Howard Maurer,Jeff Lenburg,Joan Howard Maurer,Greg Lenburg,Norman Maurer

Dour-faced Moe Howard with his sugar-bowl haircut, his bald, chubby brother Curly and frizzy-haired Larry have poked, slapped, ear-yanked and nose-twisted their way into people's hearts across the world - and into film history. Their nearly 200 two-reel comedies, made between 1933 and 1958, have been translated into over 25 languages, entertained nearly six generations of fans and are seen somewhere in the world every single day. The Three Stooges Scrapbook is a historical overview of their time in showbusiness.

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Page Count

292

Publisher

Citadel Press

Published Date

ISBN 10

0806509465

ISBN 13

9780806509464

Strange and Gaudy Fruit

Toxic Theology

By: Jeff Nicoll

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Strange and Gaudy Fruit

Toxic Theology

By: Jeff Nicoll

The history of Christianity includes many doctrines adopted (and actions taken) to meet immediate problems but which had unintended consequences; they are bad fruit (Matt 7:15-20). The oldest is antisemitism, which arose from the competition of the early church with early Judaism. It was built into the New Testament and was developed by the church fathers. Having learned to dehumanize, it was easy to apply the same techniques to other groups; the church became complicit with enslavement, misogyny, and other forms of oppression. One response to the bad fruit is to reject religion, in the manner of Christopher Hitchens. However, the dogmas are part of our culture even if in secular form. If the roots of marginalization are not understood, they cannot be eliminated. This work uses a range of critics and defenders of traditional Western Christianity to identify poisonous fruits and detoxify them. The critical voices do not create a consensus. Nevertheless, a core can be perceived, what Erasmus called the "few truths." Grounded in the religious tradition, they can be shared with secular people as a basis for an ethical, merciful, and respectful society. Although the history of Christianity is bloody, there are ways to go forward.

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Page Count

578

Publisher

Wipf and Stock Publishers

Published Date

ISBN 10

1666799874

ISBN 13

9781666799873

Religion and Medicine

A History of the Encounter Between Humanity's Two Greatest Institutions

By: Jeffrey S. Levin

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Religion and Medicine

A History of the Encounter Between Humanity's Two Greatest Institutions

By: Jeffrey S. Levin

In Religion and Medicine, Dr. Jeff Levin, distinguished Baylor University epidemiologist, outlines the longstanding history of multifaceted interconnections between the institutions of religion and medicine. He traces the history of the encounter between these two institutions from antiquity through to the present day, highlighting a myriad of contemporary alliances between the faith-based and medical sectors. Religion and Medicine tells the story of: religious healers and religiously branded hospitals and healthcare institutions; pastoral professionals involved in medical missions, healthcare chaplaincy, and psychological counseling; congregational health promotion and disease prevention programs and global health initiatives; research studies on the impact of religious and spiritual beliefs and practices on physical and mental health, well-being, and healing; programs and centers for medical research and education within major universities and academic institutions; religiously informed bioethics and clinical decision-making; and faith-based health policy initiatives and advocacy for healthcare reform. Religion and Medicine is the first book to cover the full breadth of this subject. It documents religion-medicine alliances across religious traditions, throughout the world, and over the course of history. It summarizes a wide range of material of relevance to historians, medical professionals, pastors and theologians, bioethicists, scientists, public health educators, and policymakers. The product of decades of rigorous and focused research, Dr. Levin has produced the most comprehensive history of these developments and the finest introduction to this emerging field of scholarship.""--

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Page Count

345

Published Date

ISBN 10

0190867353

ISBN 13

9780190867355

A Biographical Directory of Professional Basketball Coaches

By: Jeff Marcus

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A Biographical Directory of Professional Basketball Coaches

By: Jeff Marcus

Coaches have played a vital yet changing role throughout basketball's professional history. Biographical Directory of Professional Basketball Coaches is a comprehensive directory of all the professional coaches in the history of United States basketball. Jeff Marcus provides, in alphabetical order, the year-by-year coaching records for every pro major league coach in basketball history beginning with the American Basketball League (ABL), which formed in 1925 and was the first league to play in larger arenas on the East Coast and in the Mid West, then tracking the birth of the National Basketball League (NBL) from its onset in 1937 to its convergence 12 years later with the BAA, forming what we know today as the NBA. Brief but detailed biographical sketches are provided for every coach in these leagues. A wonderful resource for basketball fans and sports buffs.

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Page Count

465

Publisher

Scarecrow Press

Published Date

ISBN 10

1461726530

ISBN 13

9781461726531

Fear

By: Jeff Abbott

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Fear

By: Jeff Abbott

From New York Times bestselling author Jeff Abbott comes a fast paced thriller that will leave you wondering how far you'll go to forget the worst moment in your life. Everyone has a memory they'd like to forget. For federal witness Miles Kendrick, it's the shootout that left his best friend dead -- and Miles a hunted and haunted man. While helping his psychiatrist with a mysterious favor, Miles stumbles upon an illegal research program that could free him -- and millions of others with post-traumatic stress disorder--from crippling memories. But when his doctor ends up dead, Miles must run for his life from a murderous conspiracy that gives new meaning to the word "fear.

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253

Publisher

Grand Central Publishing

Published Date

ISBN 10

1455546135

ISBN 13

9781455546138

Writer's Guide to Book Editors, Publishers and Literary Agents, 2001-2002

Who They Are! What They Want! and How to Win Them Over!

By: Jeff Herman

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Writer's Guide to Book Editors, Publishers and Literary Agents, 2001-2002

Who They Are! What They Want! and How to Win Them Over!

By: Jeff Herman

Writer's Guide to Book Editors, Publishers, and Literary Agents gets you past the slush piles and into the hands of the right people. This one-of-a-kind reference gives you the names, addresses, and phone numbers of hundreds of top editors and agents and includes essays by savvy "insiders" who reveal the secrets to winning them over. More comprehensive than ever before, this year's edition gives you everything you need to know to get published, from writing the knockout book proposal to turning initial rejection into ultimate success. This deluxe edition includes a CD-ROM that contains the entire database of agents and publishers along with systems for tracking submissions, expenses, titles, and copyrights. In addition, direct links to Web sites mentioned in the book and an additional 50 links to writing-related sites give writers immediate access to the people they need to know. Includes over 15 utilities for writers such as Grammar Slammer, the Thinking Man's Thesaurus, and WriteExpress Rhymer! About the Author Jeff Herman is the owner of the Jeff Herman Literary Agency, one of New York's leading agencies for writers. Among his clients are the bestselling authors of the "Chicken Soup for the Soul series. He frequently speaks to writer's groups and conferences on the topic of getting published and can be reached at /www.jeffherman.com.

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Page Count

938

Publisher

Prima Lifestyles

Published Date

ISBN 10

0761522174

ISBN 13

9780761522171

Writer's Guide to Book Editors, Publishers and Literary Agents, 2002-2003

Who They Are! What They Want! And How to Win Them Over!

By: Jeff Herman

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Writer's Guide to Book Editors, Publishers and Literary Agents, 2002-2003

Who They Are! What They Want! And How to Win Them Over!

By: Jeff Herman

This one-of-a-kind reference provides critical information on securing publishing contracts.

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920

Publisher

Prima Lifestyles

Published Date

ISBN 10

0761530231

ISBN 13

9780761530237

Writer's Guide to Book Editors, Publishers and Literary Agents, 1999-2000

Who They Are, What They Want and How to Win Them Over

By: Jeff Herman

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Writer's Guide to Book Editors, Publishers and Literary Agents, 1999-2000

Who They Are, What They Want and How to Win Them Over

By: Jeff Herman

Over the years, "Writer's Guide to Book Editors, Publishers, and Literary Agents has helped thousands of writers just like you get their books published. With the best and most up-to-date listings of key book publishing insiders, "Writer's Guide gets you past the reject piles and into the hands of the right people. Nowhere else will you find the detail, the insight, the depth. Nowhere else will you find the solid inside information. "Writer's Guide is your key to book publishing success. It gets you inside. It gets you noticed. Your talent will do the rest. "Beats the pants off "Writer's Market." --Michael Werner, coauthor of "Databases for Businesses and "Using Lotus 1-2-3 "This guide started my book publishing career." --Marcos McPeek Villatoro, author of "A Fire in the Earth, They Say That I Am Two, and "Walking to La Milpa "The finest lead source that I've ever seen. A must buy for every writer, published or not!" --Derek Savage, author of "The Second Coming and "The Dancer "Invaluable information, from query letter to book proposal. This book has made my dreams come true." --Eileen Oster, author of "The Healing Mind "This book got my foot in the door." --Wynn Goldsmith, writer "A masterpiece. I have never found so much practical information in this type of book before." --Walter Lambert, author of "Healing the Trauma of Divorce "As a writer and literary agent, this book has been invaluable." --Mary N. Oluonye, O-Squared Literary Agency "Jeff Herman has crammed a generous helping of information and advice into this invaluable book." --Paul Nathan, "Publishers Weekly ""Writer's Guide haseclipsed both "Literary Market Place and "Writer's Market as a source of projects for our agency. At least a third of our sales last year came as a result of this book." --Michael Snell, Michael Snell Literary Agency About the Author /Jeff Herman is founder of The Jeff Herman Literary Agency, one of New York's leading agencies for writers. He has sold hundreds of titles and represents dozens of top authors.

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986

Publisher

Prima Lifestyles

Published Date

ISBN 10

0761513531

ISBN 13

9780761513537

Jeff Herman's Guide to Book Publishers, Editors & Literary Agents

Who They Are! what They Want! and how to Win Them Over!

By: Jeff Herman

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Jeff Herman's Guide to Book Publishers, Editors & Literary Agents

Who They Are! what They Want! and how to Win Them Over!

By: Jeff Herman

A guide to the names and specialities of American and Canadian publishers, editors, and literary agents includes information on the acquisition process and on choosing literary agents.

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948

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Writer

Published Date

ISBN 10

0871162016

ISBN 13

9780871162014

Jeff Herman's Guide to Book Publishers, Editors and Literary Agents 2006

By: Jeff Herman

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Jeff Herman's Guide to Book Publishers, Editors and Literary Agents 2006

By: Jeff Herman

Now updated for 2008, this annual edition of the classic bestselling directory provides everything working writers need to find the most receptive publishers, editors, and agents for their work.

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820

Published Date

ISBN 10

0977268209

ISBN 13

9780977268207

The Interconnected Individual

Seizing Opportunity in the Era of AI, Platforms, Apps, and Global Exchanges

By: Hunter Hastings,Jeff Saperstein

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The Interconnected Individual

Seizing Opportunity in the Era of AI, Platforms, Apps, and Global Exchanges

By: Hunter Hastings,Jeff Saperstein

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Page Count

206

Publisher

Business Expert Press

Published Date

ISBN 10

1631574906

ISBN 13

9781631574900

Service Thinking

The Seven Principles to Discover Innovative Opportunities

By: Hunter Hastings,Jeff Saperstein

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Service Thinking

The Seven Principles to Discover Innovative Opportunities

By: Hunter Hastings,Jeff Saperstein

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Page Count

159

Publisher

Business Expert Press

Published Date

ISBN 10

1606496638

ISBN 13

9781606496633

The Stoop

By: Jeff Saperstein

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The Stoop

By: Jeff Saperstein

Moving from childhood to retirement, "The Stoop" covers a wide range of subject matter. Several poems explore growing up in Brooklyn, New York in the 1950s and 1960s, which include painful and humorous memories. Many poems reflect on cinematic, literary, and artistic works which have made a lasting impact on the writer. The final section engages with some contemporary issues the author navigates as he deals with aging and retirement. The collection includes a poem ("The Minimalist") that won first place in the Common Ground Review annual poetry contest (2011).

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