Jean L. Harvey's Books

Crafting Service Processes

The Art and Science

By: Jean L. Harvey

Write a review Read reviews Take a Quiz Solve Book Puzzle

As the title makes clear, this book is about the design and delivery of service experiences. This includes the design of installations, facilities, technologies and scripts used in the staging of such experiences. It introduces the reader to many fundamental notions in service operations, from positioning to execution, with much attention paid to human experiences such as those of customers and service workers; be they performing simple repetitive tasks or complex mental tasks. The subject is treated in an user-friendly manner with a storytelling context, focusing initially on every day services (coffee shops, fast food, supermarkets) and then moving on to complex services (lawyers, physicians, engineers, accountants). Contrary to popular hype, not all service experiences are meant to be memorable. If all you need is a cup of coffee and this is done quickly, effortlessly, and painlessly, thats good. If theres a little plus along the way, thats better: youll make a mental note that this is a good place to stop next time you are in the area. In an age of exponential technological change, service delivery processes are changing quickly and service industries are being creatively destroyed. You want to be the disruptor, willing to disrupt a large part of your actual income streams. The ability to maintain differentiation rests largely on an in-depth understanding of the service experience and operational excellence. The future belongs to the fastest learner. Intuition is only part of the story.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

141

Publisher

Quality Press

Published Date

ISBN 10

0873899849

ISBN 13

9780873899840

Perfusion Cell Culture Processes for Biopharmaceuticals

Process Development, Design, and Scale-up

By: Moritz Wolf,Jean-Marc Bielser,Massimo Morbidelli

Write a review Read reviews Take a Quiz Solve Book Puzzle

Perfusion Cell Culture Processes for Biopharmaceuticals

Process Development, Design, and Scale-up

By: Moritz Wolf,Jean-Marc Bielser,Massimo Morbidelli

This book is a monography about perfusion cell cultures for the production of biopharmaceuticals, such as therapeutic proteins (i.e. biomolecules like monoclonal antibodies), and describes the fundamentals, design and operation of these processes. Context is given in the first chapters to understand the state-of-the-art of the technology. We then give an overview of the challenges and objectives in operating mammalian cell perfusion cultures and provide guidelines for the design and setup of lab-scale bioreactor systems, and the required control structure to achieve stable operation. Scale-down devices and PAT tools are described in the context of continuous manufacturing and guidelines for process optimization are given using a variety of case studies to illustrate different approaches. Scale-up is also adressed with a strong focus on bioreactor aeration and mixing, shear stress and cell retention device. Finally, a general introduction for the application of mechanistic and statistic models in bioreactor process development and optimization is given in the last chapter.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

219

Publisher

Cambridge University Press

Published Date

ISBN 10

1108480039

ISBN 13

9781108480031

History of Abercorn, 1929-2004

By: Jean-Rémi Brault

Write a review Read reviews Take a Quiz Solve Book Puzzle

History of Abercorn, 1929-2004

By: Jean-Rémi Brault

Commemorating the town’s 75th anniversary, this chronicle of Abercorn tells the story of its founding and the important developments since. Spanning many decades, the volume begins with the story of the descendants of British loyalists who found untilled land around the Bay of Missisquoi, just north of the Vermont-Quebec border, and created Abercorn in 1929.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

216

Publisher

Les éditions du Septentrion

Published Date

ISBN 10

2894484046

ISBN 13

9782894484043

Questionnaires in Second Language Research

Construction, Administration, and Processing

By: Zoltán Dörnyei,Jean-Marc Dewaele

Write a review Read reviews Take a Quiz Solve Book Puzzle

Questionnaires in Second Language Research

Construction, Administration, and Processing

By: Zoltán Dörnyei,Jean-Marc Dewaele

Questionnaires in Second Language Research is the first state-of-the-art methodological guide for producing and using questionnaires as reliable and valid research instruments in second language studies. Zoltán Dörnyei and Jean-Marc Dewaele provide a comprehensive, reader-friendly overview of the theory of questionnaire design, administration, and processing, made accessible with a detailed how-to guide and concrete, real-life applications. This new edition is thoroughly updated to reflect developments in the field and with recent example studies that focus on considerations, challenges, and opportunities raised at all stages of the research process by online questionnaires. There is also expanded, detailed guidance on how to use the IRIS database and how to clean, process, and analyze questionnaire data prior to determining and reporting findings. This is an invaluable resource to students and researchers of SLA, applied linguistics, psychology, and education who are interested in understanding and conducting quantitative L2 research using questionnaires and surveys.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

183

Publisher

Taylor & Francis

Published Date

ISBN 10

1000771873

ISBN 13

9781000771879

PRO EBXML FOUN,

By: David A. Chappell,Jean-Jacques Dubray,Vivek Chopra,Colleen Evans

Write a review Read reviews Take a Quiz Solve Book Puzzle

PRO EBXML FOUN,

By: David A. Chappell,Jean-Jacques Dubray,Vivek Chopra,Colleen Evans

Annotation ebXML is a framework of specifications that enables businesses to collaborate electronically using XML-based technologies. This book looks at each of the ebXML components required to implement a complete e-business solution, including defining business processes and associated roles and activities, creating and publishing business information in a registry/repository, searching for other business partners, agreeing trading protocols, creating business documents, and sending them via secure and reliable messaging systems. It also introduces the alternatives where applicable. ebXML is open, interoperable, and affordable. Maintained by industry consortia (OASIS and UN/CEFACT) and based on XML, it allows companies to benefit from electronic trading via a global network regardless of size or geographical location, both within and across industries. This book is for developers who are familiar with XML - it will be useful to anyone responsible at a technical level for assessing the relevance or importance of ebXML for their requirements and starting to develop ebXML solutions.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

724

Publisher

Apress

Published Date

ISBN 10

1861005903

ISBN 13

9781861005908

Columbia Dictionary of Modern European Literature

By: Jean Albert Bédé,William Benbow Edgerton

Write a review Read reviews Take a Quiz Solve Book Puzzle

Columbia Dictionary of Modern European Literature

By: Jean Albert Bédé,William Benbow Edgerton

With more than 1800 critical entries on the writers and literatures of 33 languages, this work presents the entire range of modern European writing -- from the symbolist and modernist works rooted in the last decades of the nineteenth century; through the avant-garde and existentialist movement to Barthes, Blanchot, Breton, and continental thought pertinent today.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

932

Publisher

Columbia University Press

Published Date

ISBN 10

0231037171

ISBN 13

9780231037174

Book's by Jean L. Harvey

Crafting Service Processes

Crafting Service Processes

Perfusion Cell Culture Processes for Biopharmaceuticals

Perfusion Cell Culture Processes for Biopharmaceuticals

History of Abercorn, 1929-2004

History of Abercorn, 1929-2004

Questionnaires in Second Language Research

Questionnaires in Second Language Research

PRO EBXML FOUN,

PRO EBXML FOUN,

Columbia Dictionary of Modern European Literature

Columbia Dictionary of Modern European Literature

Username

Password

Username

Password

Password again

Birthday

Email