Your company is in your customer’s hands. Essential reading that offers business managers a strategic plan to attract new customers and secure the business of existing ones. Readers will learn important ways of achieving customer loyalty, from developing a customer-driven culture and establishing customer trust to incorporating loyalty initiatives and responding to customer complaints. • Loyalty program membership exceeded a rate of 30% between 2000 and 2003 • The top 20% of a company’s customers account for 80% of sales • Top customers spend 50 times more than casual customers • Frequent flier/shopper programs are more popular than ever
It's all in the family Family businesses are the backbone of any economy, but they can present a host of challenges that can affect their chances of success. The Complete Idiot's Guide® to a Successful Family Business is the most current and comprehensive book that tells the proprietors of family concerns how to deal with such unique issues, including expansion beyond the original family business, and family versus hired management. • 80 percent of all businesses in America are family-run • Written by a nationally known author team • Instructive anecdotes about successful businesses provide practical, hands-on-advice
“Amy was one of those rare people who made an impact . . . She was a bundle of emotions, at times adorable and at times unbearable. . . . Amy’s passing did not follow a clear line. It was jumbled, and her life was unfinished—not life’s natural order at all. She left no answers, only questions, and in the years since her death I’ve found myself trying to make sense of the frayed ends of her extraordinary existence.” Arguably the most gifted artist of her generation, Amy Winehouse died tragically young, aged just twenty-seven. With a worldwide fan base and millions of record sales to her name, she should have had the world at her feet. Yet in the years prior to her death, she battled with addiction and was frequently the subject of lurid tabloid headlines. Amy’s mother, Janis, knew her in a way that no one else did. In this warm, poignant, and at times heartbreaking memoir, she tells the full story of the daughter she loved so much. As the world watched the rise of a superstar, then the free fall of an addict to her tragic death, Janis simply saw her Amy: the daughter she’d given birth to, the girl she’d raised and stood by despite her unruly behavior, the girl whose body she was forced to identify two days after her death—and the girl she’s grieved for every day since. Including rare photographs and extracts from Amy’s childhood journals, Loving Amy offers a new and intimate perspective on the life and untimely death of a musical icon.
While emphasizing aesthetic continuity between the wars, Stout stresses that the poetry that emerged from each displays a greater variety than is usually recognized."--Jacket.
Blesh published They All Played Ragtime as first major scholarly work on ragtime music in 1950, which sparked a ragtime revival. He founded Circle Records in 1946, which recorded new material from aging early jazz musicians as well as the Library of Congress recordings of Jelly Roll Morton. He sparked renewed interest in the music of Joseph Lamb, James P. Johnson, and Eubie Blake, among others.
Snacks is a history of Canadian snack foods, of the independent producers and workers who make them, and of the consumers who can’t put them down. Janis Thiessen profiles several iconic Canadian snack food companies, including Old Dutch Potato Chips, Hawkins Cheezies, and chocolate maker Ganong. These companies have developed in distinctive ways, reflecting the unique stories of their founders and their intense connection to specific locations. These stories of salty or sweet confections also reveal a history that is at odds with popular notions of “junk food.” Through extensive oral history and archival research, Thiessen uncovers the roots of our deep loyalties to different snack foods, what it means to be an independent snack food producer, and the often-quirky ways snacks have been created and marketed. Clearly written, extensively illustrated, and lavish with detail about some of Canadians’ favorite snacks, this is a lively and entertaining look at food and labour history.
Your company is in your customer’s hands. Essential reading that offers business managers a strategic plan to attract new customers and secure the business of existing ones. Readers will learn important ways of achieving customer loyalty, from developing a customer-driven culture and establishing customer trust to incorporating loyalty initiatives and responding to customer complaints. • Loyalty program membership exceeded a rate of 30% between 2000 and 2003 • The top 20% of a company’s customers account for 80% of sales • Top customers spend 50 times more than casual customers • Frequent flier/shopper programs are more popular than ever
“Amy was one of those rare people who made an impact . . . She was a bundle of emotions, at times adorable and at times unbearable. . . . Amy’s passing did not follow a clear line. It was jumbled, and her life was unfinished—not life’s natural order at all. She left no answers, only questions, and in the years since her death I’ve found myself trying to make sense of the frayed ends of her extraordinary existence.” Arguably the most gifted artist of her generation, Amy Winehouse died tragically young, aged just twenty-seven. With a worldwide fan base and millions of record sales to her name, she should have had the world at her feet. Yet in the years prior to her death, she battled with addiction and was frequently the subject of lurid tabloid headlines. Amy’s mother, Janis, knew her in a way that no one else did. In this warm, poignant, and at times heartbreaking memoir, she tells the full story of the daughter she loved so much. As the world watched the rise of a superstar, then the free fall of an addict to her tragic death, Janis simply saw her Amy: the daughter she’d given birth to, the girl she’d raised and stood by despite her unruly behavior, the girl whose body she was forced to identify two days after her death—and the girl she’s grieved for every day since. Including rare photographs and extracts from Amy’s childhood journals, Loving Amy offers a new and intimate perspective on the life and untimely death of a musical icon.
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