Janelle Christensen's Books

Eldercare, Health, and Ecosyndemics in a Perilous World

By: Janelle Christensen

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Eldercare, Health, and Ecosyndemics in a Perilous World

By: Janelle Christensen

Humans are at a unique crossroads: never before have we had such a clear understanding of how our actions affect a changing climate, or how our settlement patterns along coastal environments put us at risk of rising sea levels. However, the science behind climate change (and solutions for it) are engulfed in political controversy. Dr. Christensen uses anthropological methods to illuminate the lived experience of families caring for elder relatives during climate related events: a unique conundrum facing increasing numbers of people living in coastal areas. As populations in industrialized countries grow older, they become more vulnerable to climate extremes. People over 65 are more likely to die in climate related events, such as heatwaves, hurricanes, and blizzards. Dr. Christensen presents the scientific evidence for climate change, the archaeological record on how humans responded to climatic shifts in the past, and explains how the current challenges are different. Using the theoretical framework of Singer’s Syndemics, she explores how aging bodies are more vulnerable to increased environmental toxins, which is further exacerbated by climate fluctuations. A central question is: how do we value our environment, our elders, and make decisions about well-being throughout the life course?

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Page Count

185

Publisher

Rowman & Littlefield

Published Date

ISBN 10

0759123942

ISBN 13

9780759123946

Violence in America

Opposing Viewpoints

By: Janelle Rohr

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Violence in America

Opposing Viewpoints

By: Janelle Rohr

Various authors debate the causes of violence, the prevalance of family and teen violence, the motivation of serial killers, and ways to reduce violence.

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Page Count

296

Publisher

Greenhaven Press, Incorporated

Published Date

ISBN 10

0899084494

ISBN 13

9780899084497

Eldercare, Health, and Ecosyndemics in a Perilous World

By: Janelle Christensen

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Eldercare, Health, and Ecosyndemics in a Perilous World

By: Janelle Christensen

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Page Count

185

Publisher

Rowman & Littlefield

Published Date

ISBN 10

0759123942

ISBN 13

9780759123946

Branded Customer Service

The New Competitive Edge

By: Janelle Barlow,Paul Stewart

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Branded Customer Service

The New Competitive Edge

By: Janelle Barlow,Paul Stewart

Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service -- until now. Branded Customer Service is a practical guide to moving service delivery to a new level so that brand reinforcement occurs every time customers interact with organizational representatives. Janelle Barlow and Paul Stewart show how to infuse an entire organization with brand values and create a recognizable style of service that reflects brand promises and brand images.

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Page Count

238

Publisher

Berrett-Koehler Publishers

Published Date

ISBN 10

1609943236

ISBN 13

9781609943233

The Deployment Toolkit

Military Families and Solutions for a Successful Long-Distance Relationship

By: Janelle B. Moore,Don Philpott

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The Deployment Toolkit

Military Families and Solutions for a Successful Long-Distance Relationship

By: Janelle B. Moore,Don Philpott

Deployment comes in many forms and serves many purposes. Any separation from loved ones is an emotionally difficult time for all concerned, especially when children are involved – but separation is now a modern day military reality. Those unfamiliar with the military may not understand the nuances of short term versus long-term deployments. Those that do rarely gain exposure to successful strategies for handling deployments when family, such as young children, disabled or other special circumstances, are also involved. As a result, military families must learn to adapt to long-distance relationships, as well as how to adjust and positively cope with separations for various training deployments and real-life exercises. The Deployment Toolkit: Military Families and Solutions for a Successful Long-Distance Relationship covers the basic challenges military families may face before, during, and after deployment. At times the added stresses of military life often make things seem overwhelming. Luckily, the military is a huge family with scores of support groups, both official and unofficial, to help families prepare for separation and the stresses associated with the long absences. Janelle Moore and Don Philpott provide an easily accessible self-help guide to dealing with and understanding deployment. The authors identify the different types of separations and deployments, emotional adjustments involved, and resources available to families in the military. The Deployment Toolkit is essential reading for those families who need a guide through the modern day reality of military deployment and separation.

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Page Count

301

Publisher

Rowman & Littlefield

Published Date

ISBN 10

1442254297

ISBN 13

9781442254299

Space in Mind

Concepts for Spatial Learning and Education

By: Daniel R. Montello,Karl E. Grossner,Donald G. Janelle

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Space in Mind

Concepts for Spatial Learning and Education

By: Daniel R. Montello,Karl E. Grossner,Donald G. Janelle

The current "spatial turn" in many disciplines reflects an emerging scholarly interest in space and spatiality as central components in understanding the natural and cultural worlds. In Space in Mind, leading researchers from a range of disciplines examine the implications of research on spatial thinking and reasoning for education and learning. Their contributions suggest ways in which recent work in such fields as spatial cognition, geographic information systems, linguistics, artifical intelligence, architecture, and data visualization can inform spatial approaches to learning and education. After addressing the conceptual foundations of spatial thinking for education and learning, the book considers visualization, both external (for example, diagrams and maps) and internal (imagery and other mental spatial representations); embodied cognition and spatial understanding; and the development of specific spatial curricula and literacies. -- from dust jacket.

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Page Count

351

Publisher

MIT Press

Published Date

ISBN 10

0262028298

ISBN 13

9780262028295

A Complaint Is a Gift

Recovering Customer Loyalty When Things Go Wrong

By: Janelle Barlow,Claus Møller

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A Complaint Is a Gift

Recovering Customer Loyalty When Things Go Wrong

By: Janelle Barlow,Claus Møller

A customer complaint is the most valuable source of feedback you can receive to improve your business. This new and improved second edition guides you through responding to complaints, taking advantage of when complaints become personal, and how you, too, can complain constructively and effectively. The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback—in fact, they're your best bargain in market research. Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose: meeting customer needs. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints create a moment of truth when a customer who is deciding whether to return can be made even more loyal. Using numerous real-life examples, authors Janelle Barlow and Claus Møller show precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers–even when you have to say no. The second edition features two brand-new chapters on receiving and responding to complaints online; a new section on how to deal with and take advantage of complaints that are directed at your personally; and, turning the tables, a section on how you can complain constructively and effectively. And throughout, the text has been heavily revised, with a wealth of new examples, tools, and strategies.

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Page Count

370

Publisher

Berrett-Koehler Publishers

Published Date

ISBN 10

1609944437

ISBN 13

9781609944438

All We Ever Wanted Was Everything

By: Janelle Brown

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All We Ever Wanted Was Everything

By: Janelle Brown

In the heat of a west coast summer three very different women, each poised for success, find themselves failing spectacularly. Janice, a devoted mother and housewife who's approaching fifty, is cold-heartedly abandoned by her husband; her elder daughter Margaret, a magazine editor, is driven back home by towering debts; and her teenage daughter Lizzie is humiliated by the boys whose affections she has unquestioningly embraced. At first they hide their downfalls - bankruptcy, addiction, promiscuity - from one another, but as the curtain-twitching world they inhabit begins to intrude, they find their secrets exposed. And in the midst of the manicured lawns and country club whispers, the Miller women cloister themselves in their suburban home and confront first their individual crises, then each other ... All We Ever Wanted Was Everything is an astonishing portrait of modern-day women trying to stay afloat, of secrets and lies, and of what happens when the world you know comes crashing down.

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Page Count

448

Published Date

ISBN 10

0099536943

ISBN 13

9780099536949

Book's by Janelle Christensen

Eldercare, Health, and Ecosyndemics in a Perilous World

Eldercare, Health, and Ecosyndemics in a Perilous World

Violence in America

Violence in America

Eldercare, Health, and Ecosyndemics in a Perilous World

Eldercare, Health, and Ecosyndemics in a Perilous World

Branded Customer Service

Branded Customer Service

The Deployment Toolkit

The Deployment Toolkit

Space in Mind

Space in Mind

A Complaint Is a Gift

A Complaint Is a Gift

All We Ever Wanted Was Everything

All We Ever Wanted Was Everything

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