Companies spend incredible amounts of energy and treasure trying to bring new customers in the front door, only to watch them walk right out the back because they feel unimpressed, dissatisfied, or even insulted by the terrible service they receive. Spoil 'em Rotten, and close that back door! Keep every customer you ever earn by treating them so well, they'll fight to stay with you. Turn your delighted customers into your most powerful sales force, as they brag about how well you treat them to their friends, colleagues, even strangers on the street. When Candice is assigned to write a paper on one remarkable company, she chooses Walsh's Supermarkets-and its inspirational owner, Mr. Walsh, takes her under his wing to share sixty of his Best Practices and the compelling philosophy behind them. Written in an entertaining and easy-to-read style, Spoil 'em Rotten! is a must for anyone who ever interacts with the customer.
Cartwright sheds light on the religious women of medieval Wales. Drawing on a wide range of sources from saints' lives and native poetry to holy wells and visual evidence, she explores feminine sanctity, its meanings, manifestations and related iconography in a specifically Welsh context.
Diverting Authorities examines the glossing of a variety of fifteenth- and sixteenth-century texts by authors including Lydgate, Douglas, Chaloner, Baldwin, Bullein, Harington, and Nashe. It is concerned particularly with the use of glosses as a means for authors to reflect on the process of shaping a text, and with the emergence of the gloss as a self-consciously literary form. One of the main questions it addresses is to what extent the advent of print affects glossing practices. To this end, it traces the transmission of a number of glossed texts in both manuscript and print, but also examines glossing that is integral to texts written with print production in mind. With the latter, it focuses particularly on a little-remarked but surprisingly common category of gloss: glossing that is ostentatiously playful, diverting rather than directing its readers. Setting this in the context of emerging print conventions and concerns about the stability of print, Jane Griffiths argues that—-like self-glossing in manuscript—-such diverting glosses shape as well as reflect contemporary ideas of authorship and authority, and are thus genuinely experimental. The book reads across medieval-renaissance and manuscript-print boundaries in order to trace the emergence of the gloss as a genre and the way in which theories of authorship are affected by the material processes of writing and transmission.
Thank you for visiting our website. Would you like to provide feedback on how we could improve your experience?
This site does not use any third party cookies with one exception — it uses cookies from Google to deliver its services and to analyze traffic.Learn More.