This book develops macroeconomic theory for small open economies characterized by the sort of controls which make much of existing neoclassical economics inapplicable to developing countries. The applicability of this theory is demonstrated in an analysis of two temporary trade shocks inAfrica.
Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now. This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organization. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who ‘like’ your company. The Service Automation Framework (SAF®) has been created to find a methodical way to discuss Service Automation. It offers a simplistic version of any organization, which includes a number of processes that every organization can think of to systematically enhance its Service. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization. This book is intended for anyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance on a step-by-step model to achieve this, whether you are an entrepreneur, executive, consultant or work in the field of academia.
This authoritative dictionary provides expansive coverage on the most important people, organizations, events, movements, and ideas from the beginning of the twentieth century to the present day. This new edition has been updated to reflect recent developments and contains new entries on people, organizations and events that have come to prominence, or had a major impact, in the last year. Recent new entries include [b]Alternative für Deutschland (AfD), Brexit, Donald Trump, Erna Solberg, Justin Trudeau,[/b] and [b]Moon Jae In[/b]. Maps complement the text to allow for easy reference, and tables include lists of office-holders for countries and organizations and winners of the Nobel Peace Prize. This dictionary is updated regularly throughout the year, and via annual new editions, ensuring that all recent developments are included in its coverage. It is a reliable resource for students of history, politics, and international relations as well as for journalists, policy-makers, and general readers interested in the modern world.
This is the final volume in the series of commentaries on Ammianus' Res Gestae. The last book of Ammianus Marcellinus’ Res Gestae is the most important source for a momentous event in European history: the invasion of the Goths across the Danube border into the Roman Empire and the ensuing battle of Adrianople (378 CE), in which a Roman army was annihilated and the emperor Valens lost his life. Many contemporaries were of the opinion that this defeat heralded the decline of the Empire. Ammianus is sharply critical of the way Valens and his generals handled the military situation, but holds on to his belief in the permanence of Roma Aeterna, reminding his readers of earlier crises from which the Empire had recovered and pointing to the incompetence of the barbarians in siege craft.
Ernest Mandel (1923-1995), was one of the most prominent anti-Stalinist Marxist intellectuals of his time. A political theorist and economist, his worldview was shaped by experiences in the Second World War as an underground political activist in Occupied Belgium and during his subsequent internment in a Nazi prison camp. Mandel's faith in human nature and in the working classes survived Nazi oppression and the murder of much of his family in the concentration camps. He retained his connection to his Jewish roots throughout his life, but believed that security and liberation for the Jewish people was best achieved through world revolution and universal emancipation rather than nationalism. A brilliant orator in several languages, Mandel was an indefatigable revolutionary militant and a key leader in the Fourth International, and he had an enormous impact on the thought and practice of the 1968 generation. His writings range from innovative economic and political theory to a study of the Second World War and have been published in over forty languages. His last major work, Late Capitalism, had an influence that reached from the social sciences into the humanities. Biographer Jan Willem Stutje, the first writer with access to Mandel's archives, has interviewed many of the leading figures in the story and unearthed a wealth of new material, detailing Mandel's arrest by the Nazis and his role in Latin American guerrilla warfare. He recounts Mandel's interactions with both scholars-Sartre, Ernst Bloch, Perry Anderson-and comrades-in-arms such as Che Guevara, Rudi Dutschke and Tariq Ali. The book also yields fascinating details of the man's sometimes tragic private life.
According to traditional Jewish and Islamic law, animals must be slaughtered by a single cut to the throat. The practice of ritual slaughter has become controversial to the extent that it is interpreted as precluding animals from being stunned first. This raises a number of important and related questions. What are the limits of animal welfare? What are the limits of the right to freedom of religion? What is the best way to discuss this dilemma in a democratic society under the rule of law that also respects minorities? In three essays, the authors reflect upon these and other questions. Jan Willem Sap emphasises that the state must continue its dialogue with Jews and Muslims with the aim to improve animal welfare to the greatest possible extent. Carla Zoethout argues that respect for animal welfare can serve as a legitimate aim to limit the right to freedom of religion and the practice of unstunned ritual slaughter. Gerhard van der Schyff considers equality to be the central value in structuring the relationship between law and religion in the Netherlands when it comes to decision-making on ritual slaughter. This book is aimed at students, legal practitioners and researchers who are interested in an important and emotional issue of Law and Religion in Europe.
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