The dramatic increase in global trade confronts service firms with the challenge of adapting their services to the varying requirements of customers in different cultures. Jan H. Schumann focuses on three relationship marketing issues that are of relevance for both academics and practitioners: the establishment of trusting customer relationships, customer co-production, and the effect of word-of-mouth referrals.
Nicolaas van Wijk (1880-1941) was the founder of Slavic studies in the Netherlands and one of the greatest Slavists in general. This book describes for the first time how a scholar of the Dutch language, whose etymological dictionary of the Dutch language is still considered the best of its kind, was appointed in 1913 to the newly created Chair in Slavic languages at Leiden University and built up a tremendous reputation for himself in Eastern Europe. Van Wijk's relations with his famous teacher, the linguist C.C. Uhlenbeck, are followed attentively, as is his postgraduate apprenticeship in Leipzig (1902-1903), where he followed August Leskien's lectures in Slavic studies. Attention is also paid to the various aspects of Van Wijk's enormous oeuvre covering the whole field of Slavic studies and of phonology, of which he was one of the pioneers. Van Wijk did not, however, follow the lines approved for the social conduct of a Leiden professor and was at one time suspected by the police of communist activities. His commitment to materially helping all he could from an Eastern Europe torn apart by the First World War and its aftermath was exceptional. His fascination with all things Russian is a background theme that played throughout his life and even at his death: son of a Dutch Reformed minister, the bachelor Van Wijk was buried in a grave surmounted by a Russian Orthodox cross beside his Russian foster son, who died young. This book is of interest to Slavists, linguists and cultural historians.
This volume completes the monumental, eleven-volume series, "International Law in Historical Perspective," which was published over a period of 24 years by Professor J.H.W. Verzijl (and continued after his death in 1987 by W.P. Heere and J.P.S. Offerhaus). This index volume provides insight into the series both for the uninitiated and initiated, enabling the user to access all 11 volumes (spanning a total of 6500 printed pages) quickly and easily. It contains a subject index, an index of personal names, of geographical names, of ships' names, a list of treaties, a list of international judgements and a list of international arbitrations. A list of Professor Verzijl's commentaries on the more recent jurisprudence of the International Court of Justice completes the volume.
Despite the wealth of historical literature on the Second World War, the subject of religion and churches in occupied Europe has been undervalued – until now. This critical European history is unique in delivering a rich and detailed analysis of churches and religion during the Second World War, looking at the Christian religions of occupied Europe: Catholicism, Lutheranism, Calvinism, and Orthodoxy. The authors engage with key themes such as relations between religious institutions and the occupying forces; religion as a key factor in national identity and resistance; theological answers to the Fascist and National Socialist ideologies, especially in terms of the persecution of the Jews; Christians as bystanders or protectors in the Holocaust; and religious life during the war. Churches and Religion in the Second World War will be of great value to students and scholars of European history, the Second World War and religion and theology.
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