THEORY AND PRACTICE OF WINNING' An objective-word guide to winning in turbulent times is part of our human DNA; it is what drives us to be a success in life or a failure; it is ingrained. The problem is no one teaches us 'winning ways'. We have to learn by life lessons. It can be complex and costly.
* The art of effective communication is described. * What is the theory and practice of effective communication. * Barriers and belief systems that create our opinions and how we express them. * Practical advice and examples. * Practice examples provided.
The book explores how we as humans communicate and considers the "Placements' of: how we see things, how we hear things, who we smell things, how we taste things and how we feel things that allow us to understand our environment and respond to messages. Messages get distorted, misunderstood our challenge is to make our messages clear and precise. Effective communication is a skill, some have it naturally, some of us learn it through life experience, however in the chapters of this book we explore the theory and practice of effective communication. There are practical examples and ways to coach yourself become a more effective communicator.
Organizations that want to deliver required outcomes can do so by shifting gears from traditional 'command and control tactics', to a more collaborative way of working with customer interactions, ensuring relevant skills and capabilities are made available. By investing in technology, organizations that support the customer experience can provide accurate forecasting, customer in sight, and the skills and capabilities regardless of their location and time zone. Processes that span the back office to the front office should provide real time insight into the interpersonal experience journeys and enable co-creation of goods and services.
Customer Experience Management in Modern Marketing is a dynamic approach to the co-creation of value through the relationship. The book, chapter by chapter provides information, examples of how to develop and create a lasting experience for your customers
How do you get to “happily ever after”? In fairy tales, lasting love just happens. But in real life, healthy habits are what build happiness over the long haul. Happy Together, written by positive psychology experts and husband-and-wife team Suzann Pileggi Pawelski and James O. Pawelski, is the first book on using the principles of positive psychology to create thriving romantic relationships. Combining extensive scientific research and real-life examples, this book will help you find and feed the good in yourself and your partner. You will learn to develop key habits for building and sustaining long-term love by: • Promoting a healthy passion • Prioritizing positive emotions • Mindfully savoring experiences together • Seeking out strengths in each other Through easy-to-follow methods and fun exercises, you’ll learn to strengthen your partnership, whether you’re looking to start a relationship off on the right foot, weather difficult times, reignite passion, or transform a good marriage into a great one.
A book that provides the theory and practice of Customer Experience or CEM. The content explains to the reader the importance of customer loyalty and lifetime value and its bottom-line impact. Practical examples are included on building the customer experience journey and going beyond expectations, building a strong relationship between the seller and the buyer.
In a world packed with competing demands on a consumer's attention, it is more important than ever for businesses to deliver the best possible customer experience. A customer with a wealth of communication channels at their fingertips is less forgiving and more demanding, and any organisation that wants to succeed needs to learn to successfully meet the desires of this customer base. This unique marketing guidebook introduces the research, theory and practice of Customer Experience Management (CEM), and explains why organizations that use CEM can become more successful and profitable. It demonstrates how CEM provides a dynamic solution to managing the customer experience, whether to drive profits, or ensure better service experiences. Containing new thinking in the design and development models of customer experience management based on primary research, and covering a wide range of customer experience areas in both the private and not for profit sectors, this dynamic text will be of great interest to advanced students and professionals in the fields of marketing, branding and customer service.
Given the current climate of economic and environmental uncertainty, it is all too easy for individuals to feel hopeless about their lives and indifferent to the problems of others. But according to leading psychologist, James Garbarino, this is the peak time for people to enhance their optimism, empathy, and emotional responsiveness. In his important new book, The Positive Psychology of Personal Transformation, Dr. Garbarino reveals the social basis for moral development in adversity, and the mental and physical benefits of psychological and spiritual growth. Drawing widely on his years as a healing professional and own experience of personal crisis as well as on decades of resilience and happiness literature, the author traces the evolution of the moral sense that affects all human relationships, including the one with the Earth itself. In these compelling pages, Dr. Garbarino: Examines how humans’ deep bonds with dogs can model positive human relationships. Compares the risks and benefits of the “oblivious” versus the self-aware life. Analyzes the role of trauma in heightening our sense of the meaning of life and defines the experience of transformational grace in adversity. Explains current manifestations of narcissism and the need for “the positive death of the self.” Asserts that every person is capable of “living an ‘extraordinary’ life.” A book with vast significance across the healing disciplines, The Positive Psychology of Personal Transformation should be read, savored, and practiced by researchers, practitioners, and scientists in clinical child, school, and developmental psychology; social work; educational and community psychology; sociology; and public health.
Written in a conversational style yet empirically grounded, this book reviews what we know about the science of happiness. It is the first text to closely examine the social psychological processes as well as individualistic approaches that affect happiness. It explores how our social, cultural, and economic environment, the personal choices we make, and our evolutionary heritage shape our happiness. Topics that are inherently interesting to students such as how income and unemployment, marriage, children, and relationships, health, work, religion, economic growth, and personal safety affect happiness, are reviewed. Research from psychology, economics, and sociology is examined providing an interdisciplinary perspective of this fascinating field. Social issues such as income inequality and the effects of advertising, materialism, and competition are also explored. Highlights include: Covers both the socio-structural issues and individual differences that impact our happiness providing the most comprehensive coverage of any text available. Emphasizes a social psychological approach that considers factors such as income, economics, culture, work, materialism, relationships, religion, and more, often ignored in other texts. Relates the material to students’ lives by posing questions throughout the text to further spark interest in the subject matter. Highlights the latest research and the methodologies used to obtain it to help students better understand how to interpret results. Reviews the evidence that shows that happiness can change over time and how to increase it. Examines how positive emotions and how we interpret events impacts our well-being, along with empirically verified interventions and possible societal changes that can improve happiness. Features a chapter on evolutionary psychology that suggests that there are limits to happiness but how it can be enhanced by pursuing behaviors associated with the successes of our ancestors. Intersperses summary paragraphs throughout the chapters to facilitate learning. Provides discussion questions, activities, assignments, and suggested videos, websites, examples, and additional readings in the instructor’s resources to stimulate critical thinking and class discussion. Features web based instructor’s resources including PowerPoints, sample syllabi, lecture tips and suggestions, and more. Intended for as a text upper-division courses in the psychology of happiness or positive psychology or as a supplement in courses in social or health psychology or psychology of adjustment.
How do you get to “happily ever after”? In fairy tales, lasting love just happens. But in real life, healthy habits are what build happiness over the long haul. Happy Together, written by positive psychology experts and husband-and-wife team Suzann Pileggi Pawelski and James O. Pawelski, is the first book on using the principles of positive psychology to create thriving romantic relationships. Combining extensive scientific research and real-life examples, this book will help you find and feed the good in yourself and your partner. You will learn to develop key habits for building and sustaining long-term love by: • Promoting a healthy passion • Prioritizing positive emotions • Mindfully savoring experiences together • Seeking out strengths in each other Through easy-to-follow methods and fun exercises, you’ll learn to strengthen your partnership, whether you’re looking to start a relationship off on the right foot, weather difficult times, reignite passion, or transform a good marriage into a great one.
Essential Papers on Depression gathers the classic articles on the subject of depression. It includes pieces by such core figures as Karl Abraham, Sigmund Freud, Frieda Fromm-Reichmann, Martin E. P. Seligman, Aaron T. Beck, and George Winokur. The volume is broken into four parts: Psychodynamic Approaches; Behavioral and Cognitive Approaches; Interpersonal and Social Approaches; and Biomedical Approaches. Contributors: Karl Abraham, Lyn Y. Abramson, Ross J. Baldessarini, Aaron T. Beck, Ernest S. Becker, Andrew G. Billings, George W. Brown, Mabel Blake Cohen, David L. Dunner, Sigmund Freud, Frieda Fromm-Reichmann, Marie Kovacs, Peter M. Lewinsohn, William R. Miller, Rudolf H. Moos, David Rapaport, Lynn P. Rehm, Lenore Sawyer, Martin E. P. Seligman, and George Winokur.
This book outlines a practice model which gives expression to the social work perspective on human problems. It shows what practical steps social workers can take to involve their clients in the struggle for social change. It is an approach which looks first to small, tangible gains that can lay the foundation for an expanded change agenda as clients gain in confidence and experience.
Despite the widespread use of psychophysiological concepts and meth ods in behavior therapy, there is no text devoted specifically to the subject. The publication of this book is necessary and timely, and should promote a better appreciation of the physiological roots of behavior therapy. The important connections between physiology and behavior thera py receive insufficient recognition nowadays, despite the fact that his torically one of the two main streams of behavior therapy grew out of a physiological basis. Wolpe's early work was closely connected to phys iology, and in contemporary behavior therapy, Lang's critical contribu tion is firmly based in psychophysiology. The physiological component is prominent in Lang's highly productive three-systems analysis of emo tion and in its application to psychological disorders. In addition, there are philosophical reasons for maintaining the close connection between behavior therapy and physiology. The existence of these connections, and their justification, can raise few objections, and it is therefore curious that a book on this significant subject has not appeared earlier. The importance of physiology for behavior therapy can be illus trated by considering the nature of a behavior therapy deprived of its physiological connections. It would survive, certainly, but as a rather scrawny, uninteresting orphan among many clamorous competitors.
In an increasingly complex and ever-changing education landscape, school leadership is a rewarding but multifaceted profession. In order to survive in the job long term, school leaders need to understand how they can lead with positivity and purpose, all the while avoiding stress, coping with adversity, and taking better care of themselves physically and mentally. With teacher wellbeing and retention a growing concern, it is essential school leaders pass on this confidence and optimism to their staff members too. In this thought-provoking book, James Hilton explores ten traits of resilience and demonstrates to school leaders how they can embed these traits into their own practice and into their school to create a climate of resilience in every classroom. Ten Traits of Resilience is packed with practical advice, tips and reflective questions to help school leaders evaluate and improve their current practice, and threaded throughout are also perspectives from a number of education experts, including Ross Morrison McGill, Patrick Ottley-O'Connor, Viv Grant and Kim Johnson. With a foreword by happiness expert, Dr Andy Cope, this book is ideal for all school leaders and aspiring school leaders looking to promote and maintain a culture of resilience in their schools, in order to improve their own mental health and wellbeing, and that of their staff and pupils too.
Empowerment Training brings together a vast body of research on topics related to empowerment and general behavioral well-being, summarizing the research findings and providing practical rehabilitation strategies and tactics to address conditioned helplessness and response depression.
Helen James considers security in Myanmar/Burma. She uses the ideas put forward in the United Nations Development Programme's 1994 report, of human, as opposed to state and security, going on to argue that freedom from want, and freedom from fear (of the regime) are in fact mutually supportive ideas, and that the security of the people and the security of the state are in fact in a symbiotic relationship with each other. Presenting new and significant information of the security concept of Myanmar/Burma, James’ original work considers economic development, health, education, environmental issues, the drugs trade, human rights, minority peoples and political, social and economic reforms, arguing that improved governance, the development of civil society and economic development would both strengthen the state and ensure the security and well-being of its citizens.
Matt Quay was called "the ablest politician this country has ever produced." He served as a United States senator representing Pennsylvania from 1887 to 1904. His career as a Republican Party boss, however, spanned nearly half a century, during which numerous governors and one president owed their election success to his political skills. James A. Kehl was given the first public access to Quay's own papers, and herein presents the inside story of this controversial man who was considered a political Robin Hood for his alleged bribe-taking, misappropriations of funds, and concern for the underprivileged-yet he emerged as the most powerful member of the Republican Party in his state.
This book provides a framework, grounded in the International Coach Federation's eight core competencies, for understanding the coaching relationship and how it benefits the client. It helps the reader to understand the wide variety of applications of personal coaching and explains the change and coaching models that have evolved over decades"--
Thank you for visiting our website. Would you like to provide feedback on how we could improve your experience?
This site does not use any third party cookies with one exception — it uses cookies from Google to deliver its services and to analyze traffic.Learn More.