James Samperi's Books

Customer-Driven Transformation

How Being Design-led Helps Companies Get the Right Services to Market

By: Joe Heapy,Oliver King,James Samperi

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Customer-Driven Transformation

How Being Design-led Helps Companies Get the Right Services to Market

By: Joe Heapy,Oliver King,James Samperi

Service design is the activity of utilizing resources and people to build and sustain services that not only meet customers' needs, but also add that little bit of magic or true competitive advantage. In an overcrowded marketplace there is often little opportunity to break away from the pack and influence customer perceptions; Customer-Driven Transformation demonstrates how to use design thinking as a driver for organizational change to translate your vision into compelling services that will delight your customers. How did companies like Netflix, Airbnb and Uber revolutionize industries and win loyal followers? They started here. By thinking about what customers need foremost, you can reinvent your value proposition and deliver services that work. Customer-Driven Transformation shows how to instill an outside-in approach to strategy, moving away from management that's technology, marketing or resource optimization-led, towards being customer-inspired and experimental with innovation. It is a practical guide for any business to lead a transformational programme and use design thinking to change how services are created, ensuring they are expertly designed, elegant in use and advance in customer-mindedness. With ground-breaking case studies from the likes of E.On Energy, Hyundai Motor Company and Bupa, this cutting-edge book will empower companies to take control of customer experience and deliver long-lasting and impactful change. Focusing on one of the hottest management topics, it is an inspiring read for any business leader to understand how to reinvent their value proposition, gain market share and win customers.

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Page Count

217

Publisher

Kogan Page Publishers

Published Date

ISBN 10

0749483024

ISBN 13

9780749483029

Thermal Degradation of Polymeric Materials

By: Krzysztof Pielichowski,James Njuguna,Tomasz M. Majka

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Thermal Degradation of Polymeric Materials

By: Krzysztof Pielichowski,James Njuguna,Tomasz M. Majka

Thermal Degradation of Polymeric Materials, Second Edition offers a wealth of information for polymer researchers and processors who require a thorough understanding of the implications of thermal degradation on materials and product performance. Sections cover thermal degradation mechanisms and kinetics, as well as various techniques, such as thermogravimetry in combination with mass spectroscopy and infrared spectrometry to investigate thermal decomposition routes. Other chapters focus on polymers and copolymers, including polyolefins, styrene polymers, polyvinyl chloride, polyamides, polyurethanes, polyesters, polyacrylates, natural polymers, inorganic polymers, high temperature-resistant and conducting polymers, blends, organic-inorganic hybrid materials, nanocomposites, and biocomposites. Finally, other key considerations such as recycling of polymers by thermal degradation, thermal degradation during processing, and modelling, are discussed in detail. - Explains mechanisms of polymer degradation, making it possible to understand and predict material behavior at elevated temperatures - Offers systematic coverage of each polymer group that is supported by data detailed explanations and critical analysis - Investigates thermal decomposition routes in new materials, such as organic-inorganic hybrid materials and polymer nanocomposites

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Page Count

379

Publisher

Elsevier

Published Date

ISBN 10

0128231424

ISBN 13

9780128231425

Frank

The Voice

By: James Kaplan

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Frank

The Voice

By: James Kaplan

Frank Sinatra was the best-known entertainer of the twentieth century—infinitely charismatic, lionized and notorious in equal measure. But despite his mammoth fame, Sinatra the man has remained an enigma. Now James Kaplan brings deeper insight than ever before to the complex psyche and turbulent life behind that incomparable voice, from Sinatra’s humble beginning in Hoboken to his fall from grace and Oscar-winning return in From Here to Eternity. Here at last is the biographer who makes the reader feel what it was really like to be Frank Sinatra—as man, as musician, as tortured genius.

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Page Count

802

Publisher

Anchor

Published Date

ISBN 10

0767924231

ISBN 13

9780767924238

Fleisher & Ludwig's Textbook of Pediatric Emergency Medicine

By: Richard G Bachur,Kathy N Shaw,James Chamberlain,Jane Lavelle,Joshua Nagler,Joan Shook

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Fleisher & Ludwig's Textbook of Pediatric Emergency Medicine

By: Richard G Bachur,Kathy N Shaw,James Chamberlain,Jane Lavelle,Joshua Nagler,Joan Shook

Long considered the gold standard comprehensive reference for diagnosing and managing emergent health issues in children, Fleisher & Ludwig’s Textbook of Pediatric Emergency Medicine is an essential resource for clinicians at all levels of training and experience. The revised eighth edition has been updated from cover to cover, providing practical, evidence-based content to help you meet any clinical challenge in the emergency care of pediatric patients.

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Page Count

4295

Publisher

Lippincott Williams & Wilkins

Published Date

ISBN 10

1975121538

ISBN 13

9781975121532

Index of American Periodical Verse 1977

By: Rafael Català,Sander W. Zulauf,Edward M. Cifelli,James D. Anderson

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Index of American Periodical Verse 1977

By: Rafael Català,Sander W. Zulauf,Edward M. Cifelli,James D. Anderson

The Index of American Periodical Verse is an important work for contemporary poetry research and is an objective measure of poetry that includes poets from the United States, Canada, and the Caribbean as well as other lands, cultures, and times. It reveals trends in the output of particular poets and the cultural influences they represent. The publications indexed cover a broad cross-section of poetry, literary, scholarly, popular, general, and "little" magazines, journals, and reviews.

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Page Count

512

Publisher

Scarecrow Press

Published Date

ISBN 10

0810811693

ISBN 13

9780810811690

Pesticide Residues in Foods

Methods, Techniques, and Regulations

By: W. George Fong,H. Anson Moye,James N. Seiber,John P. Toth

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Pesticide Residues in Foods

Methods, Techniques, and Regulations

By: W. George Fong,H. Anson Moye,James N. Seiber,John P. Toth

Advances in analytical chemistry methodology now allow us to detect the most minute trace amounts of pesticides. As this capacity grows, so does public concern about toxic contamination, resulting in stricter government regulations and a growing demand for even more sensitive, precise, and reliable analysis. Addressing the interplay between regulations and the development of analytical technology, this volume presents the first unified treatment of the regulatory and analytical aspects of pesticide residues. Current regulations, existing and emerging methodologies, state-of-the-art instrumentation, and the basic science of analyzing for pesticides in food and other environmental media are all covered. The book provides step-by-step guidelines to analytical techniques, along with real-world examples from the latest research-showing the reader how to analyze minute traces of pesticides quickly and accurately, using both highly sophisticated and basic, less sensitive techniques. Many safety issues are explored in depth, as are the regulatory aspects of pesticide registration, residue analysis, exposure monitoring, risk assessment, and tolerance enforcement. Timely, authoritative, and practical throughout, Pesticide Residues in Foods is an invaluable reference for analytical chemists and laboratory managers everywhere-in industry, agriculture, environmental sciences, research, and instrument manufacturing-and for anyone with an interest in the broader environmental, agricultural, and consumer-related implications of pesticide use. An invaluable resource for analytical chemists and laboratory managers, Pesticide Residues in Foods provides a complete overview of the theory, practice, and regulatory aspects of pesticide residue analysis today, including: * All regulatory issues, from risk assessment and tolerance to data-quality requirements to laboratory accreditation standards * State-of-the-art methodologies and instrumentation, including high- performance liquid chromatography and mass spectrometry * The application of analytical technology to "green chemistry," such as the reduction of solvents and toxic reagents in the laboratory * Novel solutions to the old problem of keeping the food supply safe from harmful levels of pesticides * Ample examples to help analytical chemists select the most appropriate method for a given residue analysis * Easy-to-use tables and figures throughout the text

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Page Count

389

Publisher

John Wiley & Sons

Published Date

ISBN 10

0471574007

ISBN 13

9780471574002

Principles and Practices of Bar and Beverage Management

The Drinks Handbook

By: James Murphy

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Principles and Practices of Bar and Beverage Management

The Drinks Handbook

By: James Murphy

A comprehensive training guide and authoritative resource essential for all students, bartenders, sommeliers, mixologists, waiters and food and beverage practitioners the world over. It provides an in-depth knowledge of the products, plus the technical skills, practices and latest developments in the bar and beverage area.

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Page Count

372

Publisher

Goodfellow Publishers Ltd

Published Date

ISBN 10

1908999594

ISBN 13

9781908999597

Wine Encyclopedia

By: Patrick Farrell,Readerlink Distribution Services, LLC,Catherine Fallis,James Lawther,Maureen Ashley

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Wine Encyclopedia

By: Patrick Farrell,Readerlink Distribution Services, LLC,Catherine Fallis,James Lawther,Maureen Ashley

Detailed producer entries covering history, vineyard conditions, wine makers, and best wines. Special features on wine-making processes, specific wine styles, and choosing and serving wine. Lavish photographs and more than 80 detailed regional maps. Wines listed for every region with notes on style, flavor, bouquet, price range, and compatible food choices. Descriptions of every wine-growing country in the world. Written by a team of international experts."--

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Page Count

564

Published Date

ISBN 10

1571459227

ISBN 13

9781571459220

The Elementary School of the Future

By: Edwin T. Merritt,James A. Beaudin,Jeffrey A Sells

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The Elementary School of the Future

By: Edwin T. Merritt,James A. Beaudin,Jeffrey A Sells

The authors bring together essential information on every stage of the process of creating a new public educational facility for boards of education, school building committees, district superintendents, and other decision makers. This book features case studies of recent exemplary elementary school construction projects, and provides a detailed educational specification that's genuinely future-oriented.

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