This is the eBook version of the printed book. This Element is an excerpt from Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits (9780132343343) by James F. Parker. Available in print and digital formats. Why teamwork across organizational boundaries is even more important than you realize--and how you can promote it. The term Jody Hoffer Gittell used to describe Southwest’s greatest competitive advantage, “relational coordination,” is basically an academic term for teamwork. In other words, people work across functional lines to achieve common goals. Through field research and statistical analysis, Gittel demonstrated that such teamwork is not just an organizational nicety--it produces a dramatic difference in performance....
The #1 Principle of Sustainable Business Success Is Simpler Than You Think “Do the Right Thing is about how any company can stay true to its soul. Jim Parker’s deep and abiding belief in the power of people and culture in building a business of lasting worth is evident everywhere; so too is his humility and selflessness as a leader--his stories are not about his own achievements, which are many, but those of the people he led, one of the great success stories of our time.” --Sean Moriarty, CEO, Ticketmaster “Do the Right Thing offers insightful views into the culture, leadership, and decisions that build great companies the right way. A must read for my management team. THIS BOOK ROCKS.” --Kent Taylor, Founder and Chairman, Texas Roadhouse Restaurants “The book is a fun read filled with memorable stories that get at the heart of what it takes to lead in a way that simultaneously satisfies employees, customers, and shareholders. Jim Parker plays the role of eloquent detective and ferrets out the interweaving parts that distributed leadership, culture, values, and teamwork play as the underlying layers of a company’s success. This is a book about heroes at all levels and the environment needed to create those heroes. A must-read for today’s leaders.” --Professor Deborah Ancona, Seley Distinguished Professor of Management and Faculty Director of the MIT Leadership Center, Sloan School of Management “You’ll laugh and cry reading Jim’s book, and probably won’t be able to put it down. It will forever change the way you view the employees in your organization.” --Beverly K. Carmichael, Member, Board of Directors, Society for Human Resource Management People matter most. You know that. But most companies would rather slash costs, cut headcount, replace well-paid employees with lower-paid employees or outsourced workers, and reduce customer service. No wonder so many fail–while others focused on doing the right thing remain profitable and growth oriented for decades. James F. Parker shows why “doing the right thing” isn’t just naïve “feel-goodism:” it’s the most powerful rule for business success. Parker’s stories won’t just convince you: They’ll move you. Naïve? No way. In this book, Southwest Airlines’ former CEO proves why doing what’s right is the #1 rule of business success. James F. Parker tells how after 9/11, Southwest made three pivotal decisions: no layoffs, no pay cuts, and no-hassle refunds for any customer wanting them. The result: Southwest remained profitable and its revenue passenger miles for 4Q01 held steady while the rest of its industry nearly collapsed...and Southwest’s market cap soon exceeded all its major competitors combined. These pivotal decisions grew naturally from Southwest’s culture of mutual respect and trust. Parker offers deeply personal insights into that culture, revealing how those same principles are used by other people and organizations, showing you that it’s really not that hard to Do The Right Thing! Why doing what’s right is the surest way to optimize and sustain value Putting people first...honestly, for real Finding great leaders at every level of the organization Hiring for attitude, training for skills Achieving unprecedented levels of teamwork (and fun!)
Understand the surprisingly robust links between morality and business success – and learn how to improve both! Learn how to succeed at the highest levels, without sacrificing the principles that make life worth living… discover why doing what’s right is the surest way to optimize and sustain business value… understand the powerful correlation between strong moral principles and business success… successfully promote “moral intelligence” throughout your organization! From world-renowned leaders and experts, including Jon M. Huntsman, James F. Parker, Doug Lennick, and Fred Kiel
With species ranging from the legendary, fear-inspiring western diamond-backed rattlesnake to the tiny threadsnake, Texas has a greater diversity of snakes than any other state in the country. This fully illustrated field guide to Texas snakes, written by two of the state’s most respected herpetologists and updated by their student and later colleague, gives you the most current and complete information to identify and understand all 111 species and subspecies. Texas Snakes: A Field Guide has all the resources you need to identify snakes in the wild and in your own backyard:• 113 full-color, close-up photos that show every snake, as well as, 39 detailed line drawings• 113 range maps• Up-to-date species accounts that describe each snake’s appearance, look-alikes, size, and habitats• A checklist of all Texas snakes with a key to the species• Reliable information on venomous snakes and prevention of or initial treatment for snakebite• Concise discussion of conservation, classification, and identification approachesDrawn from the lead authors’ monumental, definitive Texas Snakes: Identification, Distribution, and Natural History, this field guide is your must-have source for identifying any snakes you see in Texas.
Introducing HEMATOPATHOLOGY, a definitive new diagnostic reference on diseases of the hematopoietic system by Dr. Elaine S. Jaffe and her fellow editors, all collaborators on the World Health Organization's classification of lymphoid and myeloid disorders. These experts provide you with today's most effective guidance in evaluating specimens from the lymph nodes, bone marrow, peripheral blood, and more, equipping you to deliver more accurate and actionable pathology reports. More than 1,100 high-quality color images mirror the findings you encounter in practice. Overcome the toughest diagnostic challenges with authoritative guidance from the world's leading experts. Make optimal use of the newest diagnostic techniques, including molecular, immunohistochemical, and genetic studies. Compare specimens to more than 1,100 high-quality color images to confirm or challenge your diagnostic interpretations. Search the full contents online and download any of the images at expertconsult.com.
The figure of Medea has inspired artists in all fields throughout the centuries. This work examines the major representations of Medea in myth, art, and ancient and contemporary literature, as well as the philosophical, psychological and cultural questions these portrayals raise.
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