This book shows you how to clarify your vision of where you want to go. It then shows you how-to get there. Transform your dreams into action and turn your strategy for tomorrow into a plan for today.
& Top quality, needs-based, business best practice from Europe's leading executive education provider. & & The only hard, practical, implemental book on customer service. A classic business text book. & & Heavily updated and expanded with checklists and case studies.
For more than a century Western democracies have struggled to keep faith with both economic efficiency and social justice. Yet reconciliation of these factors remains as baffling as ever. Among the many voices clamoring today for a theory of collective action, we hear most often of the great chasm between ?legitimacy? and ?efficiency?. It is the contention of the authors of this ground-breaking book that these antinomies can be seen as distinct ?moments of application? in the operation of normative judgement, and that a reflexive treatment of norms of collective action, by clarifying limitations in rules and beliefs, allows us to develop mechanisms to correct the limiting effects of such judgements and act accordingly. Drawing on and developing recent trends in the social sciences, The Action of Norms presents a powerful new theory of governance with far-reaching implications for the future of law, the judiciary, and justice itself. Among the contributing modern ideas that are explained and developed as pillars of the authors? thesis are the following: critiques of the ?political theory of interest groups?; the economic theory of efficiency; deliberative democracy; rational choice theory; the evolutionist debate; learning process theory; and the theory of risk. Lenoble and Maesschalck achieve a remarkable synthesis of relevant thought about forms of social organization?from Kant and Fichte through Hayek, Rawls, and Habermas to current theory?and place it at the service of a new and effective theory of the norm that promises to greatly elucidate the role of law and legal practice in the continuing development of democratic institutions.
Jacques Waardenburg writes about relations between Muslims and adherents of other religions. After illuminating various aspects of Islam from an outside point of view in his volume "Islam" (published in 2002 by de Gruyter) his second volume changes the perspective: The author shows how Muslims perceived non-Muslims - particularly Christianity and "the West", but also Judaism and Asian religions - in many centuries of religious dialogue and tensions. The main focus is on Muslim minorities in Western countries and on religious dialogues of which he provides first-hand knowledge through his participation in several important dialogue meetings. After 50 years of research and personal involvement, Waardenburg aims at a mutual understanding and reconciliation of Islam and other religions, particularly Christianity, both on an international level as well as on a more local level where "old" and "new", Christian and Muslim Europeans live together.
This book aims to be what every marketing manager needs to know about marketing in today?s competitive markets. The idea was born out of repeated comments from IMD clients that there were gaps in the ?classic? literature where innovations in practice had moved ahead of the discipline at an academic level. Each chapter takes a subject that can be defined as being new or relatively new (for instance value chain marketing, marketing through collaboration with customers, and two-way brand building) and illustrates how new thinking has led to innovations in practice. The book is full of examples of real-world companies who have dealt effectively with the emerging issues, and others who have not. Each chapter ends with managerial highlights and actionable summaries.
The definitive guide to sonography in obstetrics and gynecology—thoroughly updated and enhanced by the addition of teaching cases Doody's Core Titles for 2021! This acclaimed guide is a clinically relevant reference text, an atlas, and a teaching/learning resource. Presented in full color and enriched by more than 2,000 illustrations, it expertly examines the full spectrum of disorders and conditions likely to be encountered in gynecologic and maternal-fetal care. You will find expert, all-inclusive coverage of everything from sonographic operating instruments and screening the fetal patient for syndromes and anomalies, to diagnosing the female patient for cysts, infertility, and incontinence. This edition has been updated to include coverage of the latest procedures and diagnostic guidelines for the use of sonography in ob/gyn, including 3D and 4D US and enhanced image processing, contrast enhanced sonography, ultrasound guided fetal therapy, sonographic evaluation of pelvic pain, and much more. The Eighth Edition also features an extensive series of teaching cases. Each case consists of the patient’s medical history, representative US images, cineloop videos, Q&A, and teaching points with references. Fleischer’s Sonography in Obstetrics & Gynecology, Eighth Edition opens with general obstetric sonography, covering such pivotal topics as normal pelvic anatomy and fetal echocardiography, before moving into fetal anomalies and disorders. Risk assessment and therapy, including first trimester screening and amniocentesis, are explored in the next section, while the remaining parts of the book focus on maternal disorders, gynecologic sonography, and the newest complementary imaging modalities.
This book aims to be what every marketing manager needs to know about marketing in today?s competitive markets. The idea was born out of repeated comments from IMD clients that there were gaps in the ?classic? literature where innovations in practice had moved ahead of the discipline at an academic level. Each chapter takes a subject that can be defined as being new or relatively new (for instance value chain marketing, marketing through collaboration with customers, and two-way brand building) and illustrates how new thinking has led to innovations in practice. The book is full of examples of real-world companies who have dealt effectively with the emerging issues, and others who have not. Each chapter ends with managerial highlights and actionable summaries.
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