Das Konzept des Quality Function Deployment (QFD) setzt mit Hilfe einer Reihe von Matrizen Kundenwünsche in Konstruktions- oder Designerfordernisse um. Die Konstruktions- und Designerfordernisse wiederum werden umgesetzt in Produkt- bzw. Teilprodukteigenschaften, die ihrerseits wieder auf Produktionsprozesse und anschließend auf spezielle Prozeß- und Steuerungsmechanismen übertragen werden. Dieses Buch wendet das QFD Konzept auf eine Reihe von unternehmerischen Schlüsselthemen an, die bislang unbehandelt geblieben sind, wie z. B. ISO9000, Service Design, Robust Design und Software Design. Das Buch wird mit Begleitdiskette geliefert, die mit der entsprechenden QFD Software ausgestattet ist. (11/97)
Presenting well-known tools and techniques, the Home Builder's Guide to Continuous Improvement provides important insights and necessary information to reduce cycle time duration and variation in order to improve quality and customer satisfaction and to minimize costs and accidents. Each chapter offers examples based on the authors' personal experi
The Strategic Planning and Deployment Excellence System (SPADES) provides a path to long-term success in the environment of rapidly changing technology and business systems. It combines the best of Hoshin Kanri, Quality Function Deployment (QFD), and other proven management and leadership tools and techniques. This book presents a set of tools and techniques for developing and deploying a long-term plan for achieving sustained success. These concepts ensure graphically tracing the strategic planning process from the foundation of organizational principles to the enterprise vision and to the organization’s long-term goals. The Scientific Method is the foundation upon which the tools and techniques of SPADES are applied. The Scientific Method begins with an observation of a phenomenon which leads to development of a hypothesis to explain the phenomenon. The hypothesis is then tested and, based on the analysis of the results, then accepted or adjusted as necessary. The testing may then be repeated to verify conclusions. The Deming-Shewhart Cycle of plan-do-check-act (PDCA) is the application of the Scientific Method for control and continual improvement of processes and products. SPADES is the integrated evolution of the PDCA Cycle and QFD to answer the challenges of how to stay competitive, year after year, in a dynamic environment of rapidly changing customer requirements and technology.
Repeat business. It's the core of a thriving business. But how do you create loyal customers in a competitive global market where products are often obsolete two years from conception? Listen to the voice of your customers, says Jack ReVelle, and build your entire infrastructure around responding to that voice." "The secret? The Integrated Product and Process Development (IPPD), a cross-functional approach that integrates customer feedback at every juncture. Using this process you will: reduce cycle time from concept to delivery, reduce costs for developing and producing products and services, minimize design changes after design release, and improve quality of products and services, as measured by customer satisfaction." "IPPD enables you to turn products over faster, retiring them at optimum profitability so you can then replace them with newer offerings that are even more responsive to your customers' demands."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved
A revision of the book used to train workers throughout industry in safety methods. The new edition retains the presentation of practical applications concerned with design, implementation and monitoring of on-the-job safety training. This version is updated to conform with new environmental compliance (EC) requirements and OSHA programs for a wide variety of organizations. It includes a dictionary of commonly used health and safety terms, a model safety program, scores of checklists as well as lists of safety and health-oriented enterprises, associations, periodicals and publications.
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