A mysterious legacy from an old neighbor is a dream come true for the Evans sisters. However, the unexplained phenomenon they encounter soon turns the dream into a nightmare. The search to discover the explanation for these events uncovers secrets that were never meant to be revealed, including murder! Will the search for the truth put all this to rest, or plunge them in deeper?
Outcome research has identified exposure-based intervention as a promising approach to treating specific phobias, the most common of anxiety disorders. In session-by-session format, Drs. Bruce and Sanderson introduce key concepts and their clinical applications, demonstrating and illustrating the protocol with ongoing vignettes. With this hands-on guide to techniques for delivering exposure-based therapy, clinicians can confidently add the approach to their repertoires of treatments that work.
The rapid progress in genomics and related technologies has increased interest in genetically modified organisms (GMOs). This book equips you with information about what genes are, how they work, and how they can be modified and used in biotechnology. On environmental genetics, it also considers the risks of releasing agricultural GM plants.
This book provides the first summary and critical appraisal of the thinking that currently informs the management of business relationships, from the perspectives of both the buyer and supplier. The authors argue that these approaches are one-dimensional and instead recommend a more holistic approach based on power, interaction and portfolio perspectives. The book provides evidence of how relationships can be aligned and misaligned in practice, using eighteen examples drawn from a variety of business cases and circumstances.
Focusing on S.E. Asia, the economics of climate change and the relationship between climate change and economic development, this book examines the region's vulnerability to the impact of climate change, forecasts environmental and economic outcomes and opportunities these factors provide for policy actions towards alleviating this vulnerability.
An 8-step audit to ensure that your organisation stays focused on customer needs The only sustainable competitive advantage is based on satisfying customers thoroughly. Yet research shows that less than one third of all companies have a well developed and coherent customer satisfaction process linked to operating strategies and plans. This audit is the ideal business tool for any company seeking to analyse and improve customer satisfaction levels. It first explains the customer satisfaction process in detail, then analyses why companies fail to satisfy their customers and sets out a framework - the Stages of Excellence Framework - within which to implement an effective customer service programme. The audit sets out questions that you will ask at each of these eight stages: Understand customer requirements Analyse current capabilities Assess competitors' capabilities Identify gaps Identify options to gain strategic service advantage Analyse trade-offs Select service dimensions Structure service offerings and set goals Overall, the audit will help you to: Understand and define customers' needs and requirements Analyse your current capabilities Assess your competitors' capabilities Measure gaps between your capabilities and your customers' requirements Compare the options for gaining a strategic service advantage Analyse costs, benefits, risks and trade-offs Develop new strategies, prioritise initiatives and apportion resources.
ASSESS YOUR CUSTOMER CONTACT STRATEGYResearch has shown that an unhappy customer will tell on average 9 other people about an unsatisfying experience. Yet a totally satisfied customer is less likely to be attracted by price reductions offered by your competitors and hence will remain loyal to a company.This audit shows you how to achieve competitive advantage by achieving total customer satisfaction. It provides you with a mechanism for auditing your existing customer satisfaction process and describes:-Why companies fail to satisfy their customers-The requirements of an effective customer service programme-How to plan your audit in a straightforward and practical manner-The steps needed to conduct a comprehensive customer satisfaction audit-How to implement a customer satisfaction audit-
This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work was reproduced from the original artifact, and remains as true to the original work as possible. Therefore, you will see the original copyright references, library stamps (as most of these works have been housed in our most important libraries around the world), and other notations in the work. This work is in the public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work. As a reproduction of a historical artifact, this work may contain missing or blurred pages, poor pictures, errant marks, etc. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.
Gentlemen, look to the Marine on your left and your right-one of you is not coming home." - 3rd Bn 7th MAR Weapons Company Commander, 2005 Marines from Weapons Company, Third Battalion, Seventh Marine Regiment saw combat in Ramadi, Iraq at the height of the OIF conflict in 2005 & 2006 and returned a year later conducting humanitarian operations in a transformed city. The duality of violence and peacekeeping epitomize the image of no better friend, no worse enemy. Twenty years after the terrorist attacks of 9/11, the next generation of American service members walked in the footprints of their veteran parents. The longest war in American history was waged against an elusive metaphysical enemy: Ideology. Military service and religious faith are two overlapping battlefields wrought with physical and spiritual enemies. Unfortunately, Christians are being led astray by the influence of conflicting worldviews and misaligned theologies. Steve J Sanderson approaches the topic of God and violence after surviving Iraq's deadliest city and pacifist Christian ideals after his military service. Calloused Heart takes readers through the violent conflict of OIF to show how three pillars of a healthy faith (Identity, Purpose, Belonging) were forged in fire. Whether you have a personal experience with violence or not, this book examines Christian participation in hostile conflict to offer hope and understanding for those who choose to take up arms as well as those asking to lay them down.
This book is the result of a four-year study into the most commonly used management tools and techniques in the areas of business strategy and finance, marketing, production and operations, and procurement and supply chain management. It explains which tools are used in small, medium-sized and large companies, whether based in the US, Europe or Asia, across many different industrial and service sectors. It explains where companies find out about particular tools, and examines which appear to be the most successful.
Thank you for visiting our website. Would you like to provide feedback on how we could improve your experience?
This site does not use any third party cookies with one exception — it uses cookies from Google to deliver its services and to analyze traffic.Learn More.