Environmental management is essential to the successful operation of the hospitality businesses. This book simplifies the complex issue of environmental management for both students of hospitality and industry practitioners (such as hotel managers and restauranteurs). The study explains how global environmental problems affect the hospitality industry and vice versa. It also outlines the processes that should be followed in environmental management, and the specific environmental management practices of hospitality businesses in the areas of waste management, energy and water conservation. The book provides practical illustrations, review questions, and lists of keywords and concepts in each chapter. It provides a global perspective on the study of environmental management in the hospitality industry by drawing on success stories and previous research on the topic from across the globe.
What standards should tourism and hospitality practitioners adhere to? What goes into designing and delivering quality tourism and hospitality services? What management functions are necessary for the maintenance of high service standards? What critical issues confront the tourism industry today? The answers to these questions have been adequately addressed by this book which is indispensable to both students and practitioners of hospitality and tourism. This book provides insights into different segments of the tourism and hospitality industry, management functions, design and delivery of tourism and hospitality services as well as critical issues such as service quality and technological applications.
My new friends have begun to suspect I haven’t told them the full story of my life. “Why did you leave Sierra Leone?” “Because there is a war.” “You mean, you saw people running around with guns and shooting each other?” “Yes, all the time.” “Cool.” I smile a little. “You should tell us about it sometime.” “Yes, sometime.” This is how wars are fought now: by children, hopped-up on drugs and wielding AK-47s. Children have become soldiers of choice. In the more than fifty conflicts going on worldwide, it is estimated that there are some 300,000 child soldiers. Ishmael Beah used to be one of them. What is war like through the eyes of a child soldier? How does one become a killer? How does one stop? Child soldiers have been profiled by journalists, and novelists have struggled to imagine their lives. But until now, there has not been a first-person account from someone who came through this hell and survived. In A Long Way Gone, Beah, now twenty-five years old, tells a riveting story: how at the age of twelve, he fled attacking rebels and wandered a land rendered unrecognizable by violence. By thirteen, he’d been picked up by the government army, and Beah, at heart a gentle boy, found that he was capable of truly terrible acts. This is a rare and mesmerizing account, told with real literary force and heartbreaking honesty.
Hospitality and Tourism Marketing: Building Customer Driven Hospitality and Tourism Organizations is an absolutely crucial book in light of the world post COVID-19. Following the pandemic, big hotel chains like the Accor Group and Marriot closed outlets, but post COVID-19, the global hospitality and tourism sector is bouncing back. In bouncing back though, the pandemic brought to the fore the absolute need for high levels of customer centricity in a world that was gripped by fear. This new Hospitality and Tourism (H&T) Marketing book takes a customer-oriented approach to discussing marketing discipline in the global H&T sector. With chapters spanning topics like service characteristics of hospitality and tourism marketing, people management strategies for service businesses, consumer behaviour, designing and building brands, electronic marketing, internet marketing, database marketing, and direct marketing and relationship marketing, this book has the right balance of technology and consumer-oriented topics to provide the right balance for tourism marketing practitioners post pandemic.
What standards should tourism and hospitality practitioners adhere to? What goes into designing and delivering quality tourism and hospitality services? What management functions are necessary for the maintenance of high service standards? What critical issues confront the tourism industry today? The answers to these questions have been adequately addressed by this book which is indispensable to both students and practitioners of hospitality and tourism. This book provides insights into different segments of the tourism and hospitality industry, management functions, design and delivery of tourism and hospitality services as well as critical issues such as service quality and technological applications.
This book is a study that investigates the phenomenon of streetismthe manner of life of homeless or unmonitored youth on the streets of Accra, Ghana, and other urban centers in a country where barrenness and childlessness are socially undesirable. The study utilizes a qualitative, ethnographic, and critical theory-based approach to present a socio-culturally nuanced addition to the literature on street children. The work engages in theological reflection on the basis of the experiences of poverty and marginalization of the youth on the streets and for their liberation. This thesis also utilizes an intercultural methodology to examine the causes of streetism and liberation praxis for its eradication. The findings of the study include how poverty, dropping out of school, breakdown of the extended family systems, parental death, urbanization, adventure, and earning of personal income influence the migration of youth to the streets. The study also examines the effects of rape and the resilient and hopeful attitudes of the homeless youth. The study proposes pastoral responses on three ecological levels. At the macro level, advocacy is proposed for addressing the problems embedded in social structures, and government policies and ideologies. At the meso-level congregational and community response is offered to deal with issues emanating from local communities and institutions. Dealing with the psychosocial effects at the micro level, the study offers pastoral counseling for street youth and parents, and individual, group, and narrative counseling approaches for individuals and groups within the community.
Environmental management is essential to the successful operation of the hospitality businesses. This book simplifies the complex issue of environmental management for both students of hospitality and industry practitioners (such as hotel managers and restauranteurs). The study explains how global environmental problems affect the hospitality industry and vice versa. It also outlines the processes that should be followed in environmental management, and the specific environmental management practices of hospitality businesses in the areas of waste management, energy and water conservation. The book provides practical illustrations, review questions, and lists of keywords and concepts in each chapter. It provides a global perspective on the study of environmental management in the hospitality industry by drawing on success stories and previous research on the topic from across the globe.
A collection of essays in which Reed confirms his status as an "Establishment" agitator, an undying advocate of multiculturalism, and a supportive and nurturing presence in a variety of artistic endeavors from writing to rap.
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