Ines Nee makes important key contributions to service recovery research by analyzing the effect of management response content towards negative online customer reviews on the observer’s purchase intention. This study is the first to provide a conceptual basis of observers’ behavioral reactions towards organizational complaint handling in the context of social media and to empirically test the effect of the two most resource-intensive response options of compensation and explanation. With the help of a profound experimental design, the author detects strategies on how hotel companies should respond towards negative online customer reviews in order to increase the observer’s purchase intention and the hotel company’s return on complaint management.
Based on the analysis of 52 conversion narratives to various religious groups, A New Model of Religious Conversion utilizes case studies for comparison of converts' backgrounds, network influence, and conversion narratives. The author convincingly illustrates a "fit" between the converts' background and the religion they convert to, such as between disorganized family backgrounds and highly structured religions. Conversely, those from highly structured backgrounds often convert to more "open" groups. The book also makes it clear that not all conversions are influenced by networks or align themselves with a social constructivist view of a conversion as an "account." Taking converts' trajectories seriously, the author makes a strong case for the application of biographical sociology to the study of conversion and (American) sociology overall.
["The Answer"] is eloquent, sardonic, learned and, particularly in its autobiographical part, of great freshness."-"The Times Literary Supplement" "One of the landmarks of Renaissance literature and . . . in the history of intellectual freedom. . . . This is essential reading."-Stephen Greenblatt, best-selling author and professor "Recommended for informed readers."-"Library Journal" Expanded to include fresh translations, an updated bibliography, and the letter that provoked the writing of "The Answer," this new edition of the bilingual, critical bestseller provides the most accurate translations of works by the iconic seventeenth-century Mexican nun Sor Juana Ines de la Cruz.
Stocked with real-life examples and case studies, this book explores myriad social media tools and provides step-by-step guidance on how to implement them based on mission, goals, and strategy. Written in a jargon-free and accessible style, the book is a go-to resource for anyone in government who wants to put the power of social media to work for their organization. Praise for Social Media in the Public Sector Field Guide "Twitter and Facebook and Blogs, Oh My! In this bewildering new field of social media, Mergel and Greeves expertly provide practical advice for governments to harness the power of these new online services." Bill Schrier, deputy director, Center for Digital Government, eRepublic.com; former CTO (CIO), City of Seattle "This is simply a must-read book for anyone interested in or involved with social media in the public sector. The authors take a refreshing and original approach supported by excellent examples regarding the evolving role social media is playing and can play in government. I cannot think of two better experienced authors to help guide us through the new realities of social media in government." Dr. Alan R. Shark, executive director, Public Technology Institute; assistant professor, Rutgers University School of Public Affairs and Administration "In the local government sector there seem to be three schools of thought regarding social media: I've got a Facebook page let's jump right in!, Not happening on my watch!, and Who cares? This field guide is perfect for any of the above, as it provides practical applications and rationale for why local government needs to connect with people where they are which is on the Internet. Our association of nearly 500 innovative local governments knows that Mergel and Greeves are the perfect authors for this must-have tutorial." Karen Thoreson, president and chief operating officer, Alliance for Innovation "Every day on GovLoop.com, our network of 60,000 government leaders share best practices and ask questions about using social media in government. I've often been asked by members for a good reference to help them get going on their federal, state, or local government social media programs. I never had an answer now I do: This field guide is the go-to resource to ensure your social media programs deliver real mission results. Mergel and Greeves are experts in the field a blend of research and real-world experience to get you to where you need to go." Steve Ressler, founder and president, GovLoop.com
An all-new storybook, with over 30 stickers, Based on Netflix's Waffles + Mochi, which is prodcued by President Barack and Michelle Obama’s production company, Higher Ground! Before Waffles and Mochi can make a special meal for their friends, they need to learn about a very important ingredient—water. Follow them around the world as they learn how necessary water is and the different ways it can be used. Children ages 3 to 7 who love Netflix's new show about friendship and fun-filled eating will enjoy this full-color storybook that includes over 30 stickers. Join Waffles and Mochi for global adventures that reveal the stories behind our food. Produced by President Barack and Michelle Obama’s Higher Ground and streaming on Netflix, Waffles + Mochi is an entertaining mix of puppetry, animation, celebrity chefs, and famous guest stars. This delightful new show introduces young children and their families to a world of cooking and fearless eating.
ONE WOMAN'S ODYSSEY OF LIFE AND LOVE ACROSS NAZI GERMANY AND POSTWAR EUROPE "I want to live an extraordinary life." Inge Krumm-Heller strove to live the life of a modern, independent woman in Nazi Germany. From her childhood in East Prussia and labor service with the Reichsarbeitsdienst, to the hardships and air raids of the Second World War, Inge emerged ready to face a bold new world turned upside down by the American occupation. When a mysterious stranger brings news of Inge's missing parents, she embarks upon an odyssey across the ruins of Europe to find them and, ultimately, to build a new life with her new husband in postwar Paris and beyond. The Other Side of Ordinary is a reminder that the lives of our ancestors influence us to become who we are, and that the isolated events of their lives can become touchstones in our own.Their stories shape the arc of our existence and fuel our own search for family histories.
Ines Nee makes important key contributions to service recovery research by analyzing the effect of management response content towards negative online customer reviews on the observer’s purchase intention. This study is the first to provide a conceptual basis of observers’ behavioral reactions towards organizational complaint handling in the context of social media and to empirically test the effect of the two most resource-intensive response options of compensation and explanation. With the help of a profound experimental design, the author detects strategies on how hotel companies should respond towards negative online customer reviews in order to increase the observer’s purchase intention and the hotel company’s return on complaint management.
Seminar paper from the year 2004 in the subject English Language and Literature Studies - Literature, grade: 2,3, University of Münster (Englisches Seminar), course: Literaturwissenschaftliches Proseminar, language: English, abstract: When Louisa May Alcott wrote part one and two of her famous novel “Little Women” in 1868/69 the main reason for this was money. Being already 35 and having a lot of experience with writing in different genres, she tried to produce a girl`s story and followed her editor`s request. She never expected it to be such a success. Until today the story about Jo, Meg, Beth and Amy has never been out of print and has been translated into twenty-seven languages. In 19th century New England it was regarded modern and unique in children`s literature and despite time has changed, it is still popular with young readers today. But what is it that distinguishes Alcott`s work from that of other children authors of that period and makes her so unique? One central aspect in “Little Women” is the education of the four March-sisters and their growing-up into womanhood. They are accompanied by their loving mother who introduce them into society by giving helpful advice. In how far does this process and the novel at all reflect real life and cultural values of Victorian age? What picture of family life, society and the position of women within it did Alcott develop? To solve this question special attention shall be paid to educational values and sexual definitions of the 19th century described in the book, the importance of work on the one hand and domesticity on the other, the different characters with their individual features, especially of Alcott`s alter ego Jo March. Education plays a very important role in solving the question because it sets the foundation of every individual life and might define the development of a whole society. It will be interesting to analyse the children`s novel and perhaps find both modern and contemporary components in it. With the help of secondary literature – biographies, critical essays, statements of the author herself – it will be possible to answer the question what role society and feminist ideas play in “Little Women”. Since Alcott obviously used her own autobiographical background as an inspiration for writing the novel, it is sometimes necessary to look at the author`s life, acquaintances and surroundings as well as to consider the customs, mores and the situation of women and society at all in the 19th century.
A provocative contribution to the history of early modern Euro-Asian interactions that provides new perspectives on the encounter between Catholicism and Hinduism in India
A New Murder Mystery and New Clues to Her Parents’ Deaths, Angie Gomez Discovers Truth is Stranger than Soap Operas in Word Games, a Murder Mystery by Ines Saint --Dayton, Ohio – Present Day-- When soccer-star Ronnie Martinez is found dead, it’s ruled a suicide. Ronnie’s mother isn't convinced, she thinks he was murdered. But only Angie and her cohorts at Riverside Funeral Home are willing to investigate. Angie can hear a dead person’s last words, but she still has a lot to learn about sleuthing, spying, and magic. The threats on her life tell her she's close to the truth as Angie lands in deep-trouble and meets a fowl rescuer. Publisher’s Note: Readers who enjoy cozy mysteries with a touch of humor, romance, and the paranormal will appreciate the Angie Gomez Murder Mystery series. Stories contain mild profanity and no explicit sex and can be enjoyed by readers 13 and up. "A deeply likeable story, Angie is the type of lead character a reader can fall in love with." -Andra Maguran The Angie Gomez Murder Mystery Series are best enjoyed in order: Last Words Word Games Words with Friends About the Author Ines Saint was born in Zaragoza, Spain, and grew up with one foot on an island of Puerto Rico and the other in the States. She’s bilingual and bicultural and has spent the last eighteen years raising her fun, inspiring boys and sharing her life with her husband/best friend/biggest fan. Her greatest joys are spending quality time with family and close friends, traveling, reading feel-good historical fiction, hiking, and snuggling next to her dog, Hobbit.
How Spanish-language radio has influenced American and Latino discourse on key current affairs issues such as citizenship and immigration. Winner, Book of the Year presented by the American Association of Hispanics in Higher Education Honorable Mention for the 2015 Latino Studies Best Book presented by the Latin American Studies Association The last two decades have produced continued Latino population growth, and marked shifts in both communications and immigration policy. Since the 1990s, Spanish- language radio has dethroned English-language radio stations in major cities across the United States, taking over the number one spot in Los Angeles, Houston, Miami, and New York City. Investigating the cultural and political history of U.S. Spanish-language broadcasts throughout the twentieth century, Sounds of Belonging reveals how these changes have helped Spanish-language radio secure its dominance in the major U.S. radio markets. Bringing together theories on the immigration experience with sound and radio studies, Dolores Inés Casillas documents how Latinos form listening relationships with Spanish-language radio programming. Using a vast array of sources, from print culture and industry journals to sound archives of radio programming, she reflects on institutional growth, the evolution of programming genres, and reception by the radio industry and listeners to map the trajectory of Spanish-language radio, from its grassroots origins to the current corporate-sponsored business it has become. Casillas focuses on Latinos’ use of Spanish-language radio to help navigate their immigrant experiences with U.S. institutions, for example in broadcasting discussions about immigration policies while providing anonymity for a legally vulnerable listenership. Sounds of Belonging proposes that debates of citizenship are not always formal personal appeals but a collective experience heard loudly through broadcast radio.
As an inquiry into engagements with forces of loss and threat, this work explores experimental ways to write about climate crisis in anthropology. From Belize to Ontario and back, this ambitious piece of ethnographic writing set during a time “beyond ruin” in a fictional, ecotourist community in the year 2040. Here, loss is taken up through an inventive form of ethnographic storytelling that brings together people, animals, landscapes, and the weather in a world beyond the climate crisis right now where new entanglements with things which have fallen to ruin emerge in imagined milieus in which loss and life converge.
World War I marks a huge break in Central European Jewish history. Not only had the violent wartime events destroyed Jewish life and especially the living space of Eastern European Jews, but the impacts of war, the geopolitical change and a radicalization of anti-Semitism also led to a crisis of Jewish identity. Furthermore, during the process of national self-discovery and the establishing of new states the societal position of the Jews and their relationship to the state had to be redefined. These partially violent processes, which were always accompanied by anti-Semitism, evoked Jewish and Gentile debates, in which questions about Jewish loyalty to the old and/or new states as well as concepts of Jewish identity under the new political circumstances were negotiated. This volume collects articles dealing with these Jewish and gentile debates about military service and war memory in Central Europe.
Home: New Arabic Poems on Everyday Life, the second book in Two Lines Press's Calico series, explores the intimate world of everyday life, its agonies and delights, through the work of poets from Egypt, Palestine, Tunisia, Iraq, and more.
Thank you for visiting our website. Would you like to provide feedback on how we could improve your experience?
This site does not use any third party cookies with one exception — it uses cookies from Google to deliver its services and to analyze traffic.Learn More.