CULTURENEERING = Building a strong business culture in a diverse workforce that delivers obsessive customer service Are you a leader who aims to drive real growth for the people within your organisation and at the same time deliver exceptional customer service that sets you apart from your competitors? Running a business in a racially polarised country with a melting pot of diversity, requires leaders to understand the complexity of building an inclusive culture out of a fragmented workforce. A strong culture is not only focused on chasing financial objectives, but is based on trust, equality, respect and mutual tolerance. When every employee has a true sense of belonging, despite their differences, it is possible to create a common purpose of obsessive customer service. Cultureneering is a philosophy and framework that Ian Fuhr has spent four decades developing, and which he perfected while building the Sorbet Group, Africa’s largest beauty salon chain. This book takes the reader on a journey of personal development and unpacks the unbreakable link between culture and service. It reveals the tools required to build a company culture that is good for its people, its customers and, ultimately, for sustainable growth. Leaders need to embrace this culture-driven approach to business leadership as it promises to play an important role in the overall transformation of our country’s workforce.
Sorbet is the largest beauty franchise business in Africa. In just twelve years the business has gone from being mistaken for an ice-cream shop to being a household name across South Africa. In 2018 Sorbet surpassed 200 salons. The dramatic growth of the brand over the past five years has driven business leaders to ask the question, ‘What is so different about Sorbet?’ In 2005, despite advice to the contrary, Ian Fuhr set out to create a national beauty salon franchise business that would offer its guests a consistently high level of service, delivered with a uniquely positive staff attitude. He realised that the only way to achieve this and to stand out in the competitive beauty salon industry was to create a culture that focused on people first and laid a platform for exceptional service. The Soul of Sorbet is a guide for leaders and stakeholders in any business and industry who aim to build a lasting brand that is founded on a people-focused culture.
When Ian Fuhr started out as a businessman 40 years ago, the secret of his success was already cemented in two traits – humility and a desire to break the rules. A spirit of fearlessness, fun, honesty and respect has underscored his every venture, which spans the music industry, discount department stores, a labour relations consultancy and, eventually, South Africa’s biggest beauty chain, Sorbet. In Get that feeling Ian shares the principles that have guided him over the years and takes the reader through the arduous but fulfilling process of building a pioneering people’s brand that was born on a dream and built on a ‘feeling’. By emphasising customer service and putting people before profit, his vision holds valuable lessons for entrepreneurs who are keen to make a sustainable contribution to South Africa’s economy.
Sorbet is the largest beauty franchise business in Africa. In just twelve years the business has gone from being mistaken for an ice-cream shop to being a household name across South Africa. In 2018 Sorbet surpassed 200 salons. The dramatic growth of the brand over the past five years has driven business leaders to ask the question, ‘What is so different about Sorbet?’ In 2005, despite advice to the contrary, Ian Fuhr set out to create a national beauty salon franchise business that would offer its guests a consistently high level of service, delivered with a uniquely positive staff attitude. He realised that the only way to achieve this and to stand out in the competitive beauty salon industry was to create a culture that focused on people first and laid a platform for exceptional service. The Soul of Sorbet is a guide for leaders and stakeholders in any business and industry who aim to build a lasting brand that is founded on a people-focused culture.
CULTURENEERING = Building a strong business culture in a diverse workforce that delivers obsessive customer service Are you a leader who aims to drive real growth for the people within your organisation and at the same time deliver exceptional customer service that sets you apart from your competitors? Running a business in a racially polarised country with a melting pot of diversity, requires leaders to understand the complexity of building an inclusive culture out of a fragmented workforce. A strong culture is not only focused on chasing financial objectives, but is based on trust, equality, respect and mutual tolerance. When every employee has a true sense of belonging, despite their differences, it is possible to create a common purpose of obsessive customer service. Cultureneering is a philosophy and framework that Ian Fuhr has spent four decades developing, and which he perfected while building the Sorbet Group, Africa’s largest beauty salon chain. This book takes the reader on a journey of personal development and unpacks the unbreakable link between culture and service. It reveals the tools required to build a company culture that is good for its people, its customers and, ultimately, for sustainable growth. Leaders need to embrace this culture-driven approach to business leadership as it promises to play an important role in the overall transformation of our country’s workforce.
When Ian Fuhr started out as a businessman 40 years ago, the secret of his success was already cemented in two traits – humility and a desire to break the rules. A spirit of fearlessness, fun, honesty and respect has underscored his every venture, which spans the music industry, discount department stores, a labour relations consultancy and, eventually, South Africa’s biggest beauty chain, Sorbet. In Get that feeling Ian shares the principles that have guided him over the years and takes the reader through the arduous but fulfilling process of building a pioneering people’s brand that was born on a dream and built on a ‘feeling’. By emphasising customer service and putting people before profit, his vision holds valuable lessons for entrepreneurs who are keen to make a sustainable contribution to South Africa’s economy.
Is this the right course for me? Essential German Verbs is the course for you if you need help with your study of German. This fully revised edition of our best-selling course now comes with free downloadable audio support containing hints on how to learn verbs effectively. The aim of this book is to help you improve your command of German by focusing on one aspect of language learning that invariably causes difficulties - verbs and the way they behave. Whether you are a complete beginner or a relatively advanced learner, you can consult the book when you need to know the form of a verb quickly. The introductory section gives you a complete overview of German verbs and how they work in the various tenses. Essential German Verbs contains: - full coverage of the main tenses for 200 frequently used German verbs arranged alphabetically for quick and easy reference - examples of the verbs in everyday use, with colloquial expressions and words sharing the same origin - a German-English verb list of approximately 3000 verbs with details of the patterns they follow - an English-German verb list giving the most frequently used English verbs in German with details of the patterns they follow - free downloadable audio support with hints on how to learn verbs Learn effortlessly with a new, easy-to-read page design and interactive features: Not got much time? One, five and ten-minute introductions to key principles to get you started. Author insights Lots of instant help with common problems and quick tips for success, based on the author's many years of experience. Useful vocabulary Easy to find and learn, to build a solid foundation for speaking. Online tests Tests to help you keep track of your progress. Extend your knowledge Extra online articles give you a richer understanding of the culture and history of Germany.
A back-up goalie's hilarious behind-the-mask look at life in the NHL Jamie McLennan spent twenty years playing professional hockey. Sort of. As the backup for such legendary goalies as Grant Fuhr, Ron Hextall, Roberto Luongo, and Miikka Kiprusoff, he saw everything—except much playing time. In The Best Seat in the House, McLennan looks back on his unique career, from breaking into the NHL, to working with the legends, to life on the road and in the league, offering readers an unprecedented glimpse into life inside the locker room. Filled with tales of camaraderie and crazy antics, the book covers 20 years on and off the ice—including McLennan's disastrous meeting with Gene Simmons, accidentally calling Lady Gaga a troll to her face, charging an opposing team's mascot on the orders of legendary coach Billy Smith, and even how he hid a hotdog in his gear for an in-game snack. A collection of hilarious, strange, and sometimes unbelievable stories about hockey, the NHL, and celebrity from throughout the career of NHL backup goalie Jamie McLennan A deeply personal account of life on and off the ice, packed with hilarious personal anecdotes Co-written with Sportsnet's Ian Mendes The Best Seat in the House is an irreverent look at the life of a professional hockey player, on the ice, on the bench, and in the dressing room, that is sure to delight hockey fans everywhere.
This unique volume contains, in parallel translation, a thousand of the most frequently performed Lieder, both piano-accompanied and orchestral. Composers are arranged alphabetically, with their songs appearing under poet in chronological order of composition - thus allowing the reader to engage in depth with a particular poet and at the same time to follow the composer's development. Richard Stokes, whose work in this field is already widely acclaimed, provides illuminating short essays on each of the fifty composers' approach to Lieder composition, as well as well as notes on all the poets who inspired the songs.The volume is notable for the accuracy and elegance of its translations, and for its fidelity to the German verse: every care has been taken to print the words of the sung text, while adhering to the versification and punctuation of the original poem.Beethoven, Schubert and Schumann, Goethe, Heine and Schiller are among the highlights of a book which illuminates one of the great musical traditions and will be an indispensable handbook for every music lover.
Reviews in Neurology is the CME Proceedings of Indian Academy of Neurology Annual Conference 2018. The theme for this year has been chosen as “Myelin”. Some of the experts in “Myelin” have contributed to this issue. The book discusses on the structure, development and functioning of myelin and the pathogenesis, pathology and electrophysiology of various demyelinating disorders. It also focuses on the multidimensional aspects of multiple sclerosis. There are some chapters that describe other central demyelinating disorders and disorders of central myelin in paediatrics. And lastly, discussion about disorders of myelin in peripheral nervous system has been done.
Thinking German Translation is a comprehensive and revolutionary 20-week course in translation method offering a challenging and entertaining approach to the acquisition of translation skills. It has been fully and successfully piloted at the University of St.Andrews. Translation is presented as a problem-solving discipline. Discussion, examples and a full range of exercise work enable students to acquire the skills necessary for a broad range of translation problems. Examples are drawn from a wide variety of material from technical and commercial texts to poetry and song. Thinking German Translation is essential reading for advanced undergraduates and postgraduate students of German. The book will also appeal to a wide range of languages students and tutors through the general discussion of principles, purposes and practice of translation.
In the early 1950s, German philosopher Martin Heidegger proclaimed the Austrian expressionist Georg Trakl to be the poet of his generation and of the hidden Occident. Trakl, a guilt-ridden lyricist who died of a cocaine overdose in the early days of World War I, thus became for Heidegger a redemptive successor to Hölderlin. Drawing on Derrida's Geschlecht series and substantial archival research, Dialogue on the Threshold explores the productive and problematic tensions that pervade Heidegger's reading of Trakl and reflects more broadly on the thresholds that separate philosophy from poetry, gathering from dispersion, the same from the other, and the native from the foreigner. Ian Alexander Moore examines why Heidegger was reluctant to follow Trakl's invitation to cross these thresholds, even though his encounter with the poet did compel him to take up, in astounding ways, many underrepresented topics in his philosophical corpus such as sexual difference, pain, animality, and Christianity. A contribution not just to Heidegger and Trakl studies but also, more modestly, to the old quarrel between philosophy and poetry, Dialogue on the Threshold concludes with new translations of eighteen poems by Trakl.
An Aesthetics of Injury exposes wounding as a foundational principle of modernism in literature and film. Theorizing the genre of the narrative wound—texts that aim not only to depict but also to inflict injury—Ian Fleishman reveals harm as an essential aesthetic strategy in ten exemplary authors and filmmakers: Charles Baudelaire, Franz Kafka, Georges Bataille, Jean Genet, Hélène Cixous, Ingeborg Bachmann, Elfriede Jelinek, Werner Schroeter, Michael Haneke, and Quentin Tarantino. Violence in the modernist mode, an ostensible intrusion of raw bodily harm into the artwork, aspires to transcend its own textuality, and yet, as An Aesthetics of Injury establishes, the wound paradoxically remains the essence of inscription. Fleishman thus shows how the wound, once the modernist emblem par excellence of an immediate aesthetic experience, comes to be implicated in a postmodern understanding of reality reduced to ceaseless mediation. In so doing, he demonstrates how what we think of as the most real object, the human body, becomes indistinguishable from its “nonreal” function as text. At stake in this tautological textual model is the heritage of narrative thought: both the narratological workings of these texts (how they tell stories) and the underlying epistemology exposed (whether these narrativists still believe in narrative at all). With fresh and revealing readings of canonical authors and filmmakers seldom treated alongside one another, An Aesthetics of Injury is important reading for scholars working on literary or cinematic modernism and the postmodern, philosophy, narratology, body culture studies, queer and gender studies, trauma studies, and cultural theory.
This is a comprehensive practical course in translation for advanced students of German, which focuses on improving translation quality whilst clarifying the theoretical issues involved. This second edition brings the course up-to-date, and has been fully reworked to give clearer explanations of key terms and include revised chapters on genre, compensation and revision and editing. Based on detailed analysis of translation problems, Thinking German Translation features new material taken from a wide range of sources, including: business and politics press and publicity engineering tourism literary and consumer-oriented texts. Addressing a variety of translation issues such as cultural difference, register and dialect, Thinking German Translation is essential reading for all students wishing to perfect their translation skills. It is also an excellent foundation for those considering a career in translation. Further resources, including a free teacher's handbook for the course, are available on the companion website at http://cw.routledge.com/textbooks/0415341469/resources/default.asp
A fully expanded new edition documenting the significant improvements that have been made to the tests and monitors of electrical insulation systems Electrical Insulation for Rotating Machines: Design, Evaluation, Aging, Testing, and Repair, Second Edition covers all aspects in the design, deterioration, testing, and repair of the electrical insulation used in motors and generators of all ratings greater than fractional horsepower size. It discusses both rotor and stator windings; gives a historical overview of machine insulation design; and describes the materials and manufacturing methods of the rotor and stator winding insulation systems in current use (while covering systems made over fifty years ago). It covers how to select the insulation systems for use in new machines, and explains over thirty different rotor and stator winding failure processes, including the methods to repair, or least slow down, each process. Finally, it reviews the theoretical basis, practical application, and interpretation of forty different tests and monitors that are used to assess winding insulation condition, thereby helping machine users avoid unnecessary machine failures and reduce maintenance costs. Electrical Insulation for Rotating Machines: Documents the large array of machine electrical failure mechanisms, repair methods, and test techniques that are currently available Educates owners of machines as well as repair shops on the different failure processes and shows them how to fix or otherwise ameliorate them Offers chapters on testing, monitoring, and maintenance strategies that assist in educating machine users and repair shops on the tests needed for specific situations and how to minimize motor and generator maintenance costs Captures the state of both the present and past “art” in rotating machine insulation system design and manufacture, which helps designers learn from the knowledge acquired by previous generations An ideal read for researchers, developers, and manufacturers of electrical insulating materials for machines, Electrical Insulation for Rotating Machines will also benefit designers of motors and generators who must select and apply electrical insulation in machines.
Discusses the origins of standard units of measurement and how they have changed from ancient times to modern day, and describes systems of measurement, including the metric and Imperial systems and the Système International.
What exactly is military history? Forty years ago it meant battles, campaigns, great commanders, drums and trumpets. It was largely the preserve of military professionals and was used to support national history and nationalism. Now, though, the study of war has been transformed by the war and society approach, by the examination of identity, memory and gender, and a less Euro-centric and more global perspective. Generally it is recognised that war and conflict must be integrated into the wider narrative of historical development, and this is why Ian Becketts research guide is such a useful tool for anyone working in this growing field. It introduces students to all the key debates, issues and resources. While European and global perspectives are not neglected, there is an emphasis on the British experience of war since 1500. This survey of British military history will be essential reading and reference for anyone who has a professional or amateur interest in the subject, and it will be a valuable introduction for newcomers to it.
Thinking German Translationis a comprehensive and revolutionary 20-week course in translation method offering a challenging and entertaining approach to the acquisition of translation skills. It has been fully and successfully piloted at the University of St.Andrews. Translation is presented as a problem-solving discipline. Discussion, examples and a full range of exercise work enable students to acquire the skills necessary for a broad range of translation problems. Examples are drawn from a wide variety of material from technical and commercial texts to poetry and song. Thinking German Translationis essential reading for advanced undergraduates and postgraduate students of German. The book will also appeal to a wide range of languages students and tutors through the general discussion of principles, purposes and practice of translation.
This is a comprehensive survey of binocular vision, with an emphasis on its role in the perception of a three-dimensional world. The central theme is biological vision. Machine vision and computational models are discussed where they contribute to an understanding of living systems.
The three-volume work Perceiving in Depth is a sequel to Binocular Vision and Stereopsis and to Seeing in Depth, both by Ian P. Howard and Brian J. Rogers. This work is much broader in scope than the previous books and includes mechanisms of depth perception by all senses, including aural, electrosensory organs, and the somatosensory system. Volume 1 reviews sensory coding, psychophysical and analytic procedures, and basic visual mechanisms. Volume 2 reviews stereoscopic vision. Volume 3 reviews all mechanisms of depth perception other than stereoscopic vision. The three volumes are extensively illustrated and referenced and provide the most detailed review of all aspects of perceiving the three-dimensional world. Volume 1 starts with a review of the history of visual science from the ancient Greeks to the early 20th century with special attention devoted to the discovery of the principles of perspective and stereoscopic vision. The first chapter also contains an account of early visual display systems, such as panoramas and peepshows, and the development of stereoscopes and stereophotography. A chapter on the psychophysical and analytic procedures used in investigations of depth perception is followed by a chapter on sensory coding and the geometry of visual space. An account of the structure and physiology of the primate visual system proceeds from the eye through the LGN to the visual cortex and higher visual centers. This is followed by a review of the evolution of visual systems and of the development of the mammalian visual system in the embryonic and post-natal periods, with an emphasis on experience-dependent neural plasticity. An account of the development of perceptual functions, especially depth perception, is followed by a review of the effects of early visual deprivation during the critical period of neural plasticity on amblyopia and other defects in depth perception. Volume 1 ends with accounts of the accommodation mechanism of the human eye and vergence eye movements.
This much-awaited final volume of The Birds of British Columbia completes what some have called one of the most important regional ornithological works in North America. It is the culmination of more than 25 years of effort by the authors who, with the assistance of thousands of dedicated volunteers throughout the province, have created the basic reference work on the avifauna of British Columbia. Volume 4 covers the last half of the passerines and describes 102 species, including the warblers, sparrows, grosbeaks, blackbirds, and finches. The text builds upon the authoritative format of the previous volumes and is supported by hundreds of full-colour illustrations, including detailed distribution maps, unique habitat shots, and beautiful photographs of the birds, their nests, eggs, and young. In addition, a species update lists and describes 27 species of birds new to the province since the first three volumes were published. The book concludes with Synopsis: The Birds of British Columbia into the 21st Century, which synthesizes data and information from all four volumes and looks at the conservation challenges facing birds in the new millennium. The four volumes in The Birds of British Columbia provide unprecedented coverage of the region's birds, presenting a wealth of information on the ornithological history, regional environment, habitat, breeding habits, migratory movements, seasonality and distribution patterns of 472 species of birds. It is the complete reference work for birdwatchers, ornithologists and naturalists.
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