Inhaltsangabe:Introduction: In order to stay ahead of the competition companies are more and more forced to turn their attention to their real assets: their customers. Both, the value of the individual customer and the development of personalized relationships with them have made customer relationship management as one of the emerging topics in the last years. Faced with the increased knowledge of the customers about existing product- and service offerings on the market, companies are more than ever required to develop specific customer knowledge in order to adapt their products and services according to the requirements of the customer. Customer relationship management is no longer something that only huge leading enterprises use in order to gain a competitive advantage. In the increased competitive landscape, it is now a necessity for survival even for small and medium-sized enterprises. Customer relationship management is a complex and difficult way of doing business. CRM means more than just installing a software or automating customer touch points. It is about the reinvention of a customer-oriented organization. According to the special requirements of small and medium-sized businesses, the degree of difficulty of the CRM approach even increased. The following Bachelor s Thesis reveals the overall importance of a customer relationship management system especially for small and medium-sized enterprises. In addition to the topic of CRM, the increasing importance and possibilities of open source software is revealed. The main research question consists of the idea if open source customer relationship management systems are able to fulfill the requirements of a CRM software. In order to be able to answer this question, the following Bachelor s Thesis made use of the literature available on the topics CRM, special requirements of small and medium-sized enterprises, and the topic of open source software. By revealing what a CRM have to fulfill in order to be classified as customer relationship management system according to the findings in the literature, various requirements are identified. In the next step, the three most popular open source CRM software systems Sugar CRM, vTiger, and OpenCRX are scrutinized under the criteria if they are able to fulfill the requirements defined in the previous steps. The conclusion discusses the previous findings and outlines the chances and limits of open source customer relationship management [...]
Inhaltsangabe:Introduction: In order to stay ahead of the competition companies are more and more forced to turn their attention to their real assets: their customers. Both, the value of the individual customer and the development of personalized relationships with them have made customer relationship management as one of the emerging topics in the last years. Faced with the increased knowledge of the customers about existing product- and service offerings on the market, companies are more than ever required to develop specific customer knowledge in order to adapt their products and services according to the requirements of the customer. Customer relationship management is no longer something that only huge leading enterprises use in order to gain a competitive advantage. In the increased competitive landscape, it is now a necessity for survival even for small and medium-sized enterprises. Customer relationship management is a complex and difficult way of doing business. CRM means more than just installing a software or automating customer touch points. It is about the reinvention of a customer-oriented organization. According to the special requirements of small and medium-sized businesses, the degree of difficulty of the CRM approach even increased. The following Bachelor s Thesis reveals the overall importance of a customer relationship management system especially for small and medium-sized enterprises. In addition to the topic of CRM, the increasing importance and possibilities of open source software is revealed. The main research question consists of the idea if open source customer relationship management systems are able to fulfill the requirements of a CRM software. In order to be able to answer this question, the following Bachelor s Thesis made use of the literature available on the topics CRM, special requirements of small and medium-sized enterprises, and the topic of open source software. By revealing what a CRM have to fulfill in order to be classified as customer relationship management system according to the findings in the literature, various requirements are identified. In the next step, the three most popular open source CRM software systems Sugar CRM, vTiger, and OpenCRX are scrutinized under the criteria if they are able to fulfill the requirements defined in the previous steps. The conclusion discusses the previous findings and outlines the chances and limits of open source customer relationship management [...]
Freedmen occupied a complex and often problematic place in Roman society between slaves on the one hand and freeborn citizens on the other. Playing an extremely important role in the economic life of the Roman world, they were also a key instrument for replenishing and even increasing the size of the citizen body. This book presents an original synthesis, for the first time covering both Republic and Empire in a single volume. While providing up-to-date discussions of most significant aspects of the phenomenon, the book also offers a new understanding of the practice of manumission, its role in the organisation of slave labour and the Roman economy, as well as the deep-seated ideological concerns to which it gave rise. It locates the freedman in a broader social and economic context, explaining the remarkable popularity of manumission in the Roman world.
This book introduces the sociology of philosophy as a research field, asking what can be gained by looking at the discipline of philosophy from a sociological perspective and how to go about doing it, as presented through three case studies of 20th-century Swedish and Scandinavian philosophy. After a general introduction to the topic including its brief history and central concepts, the case studies tackle questions such as how the crucial distinction between analytical and Continental philosophy came to be established in Sweden, how the Norwegian philosopher Arne Naess worked out in his early philosophy an approach to dealing with the cultural trauma of the Second World War and the Nazi occupation, and how professional philosophical careers were built in postwar Sweden. The authors then take a forward look, suggesting where the field might go from here and what its future key areas might be. This volume will appeal to scholars and students in sociology, philosophy, intellectual history, and Scandinavian studies.
For the first time in digital publishing, this comprehensive eBook presents the complete works of Henrik Ibsen, the 'Father of Modernism', with numerous illustrations, informative introductions and the usual Delphi bonus material. (Version 1) * Beautifully illustrated with images relating to Ibsen's life and works * Detailed introductions to the plays and other texts * 24 plays with individual contents tables, many appearing for the first time in digital print * Images of how the books were first printed, giving your eReader a taste of the original texts * Excellent formatting of the texts * Famous works such as PEER GYNT are fully illustrated * Special chronological and alphabetical contents tables for the poetry * Also includes Ibsen's complete works in the original Norwegian language ñ ideal for students (Ibsens samlede verker i norsk sprÂk) * Features Ibsen's rare speeches and letters in English translation * Unique criticism section, with essays by writers such as Henry James and James Joyce evaluating Ibsen's contribution to literature * Features Edmund Gosse's celebrated biography on his friend Ibsen - discover the playwright's literary life * Scholarly ordering of texts into chronological order and literary genres Please note: there are no known translations of the two early plays NORMA and ST. JOHN'S EVE in the public domain. Please visit www.delphiclassics.com to browse through our range of exciting titles CONTENTS: The Plays CATILINE THE BURIAL MOUND LADY INGER OF OESTRAAT THE FEAST AT SOLHAUG OLAF LILJEKRANS THE VIKINGS AT HELGELAND LOVE'S COMEDY THE PRETENDERS BRAND PEER GYNT THE LEAGUE OF YOUTH EMPEROR AND GALILEAN PILLARS OF SOCIETY A DOLL'S HOUSE GHOSTS AN ENEMY OF THE PEOPLE THE WILD DUCK ROSMERSHOLM THE LADY FROM THE SEA HEDDA GABLER THE MASTER BUILDER LITTLE EYOLF JOHN GABRIEL BORKMAN WHEN WE DEAD AWAKEN The Poems INTRODUCTION TO IBSEN'S POETRY by Fydell Edmund Garrett LIST OF POEMS IN CHRONOLOGICAL ORDER LIST OF POEMS IN ALPHABETICAL ORDER The Norwegian Texts (De norske tekster) LIST OF WORKS (LISTE OVER IBSENS VERKER) The Non-Fiction SPEECHES AND NEW LETTERS The Criticism HENRIK IBSEN by Arthur Symons A DOLL'S HOUSE by Montrose J. Moses GHOSTS by Montrose J. Moses HEDDA GABLER by Frank W. Chandler THE MASTER BUILDER by Frank W. Chandler HENRIK IBSEN by Henry James IBSEN'S NEW DRAMA by James Joyce The Biography THE LIFE OF HENRIK IBSEN by Edmund Gosse Please visit www.delphiclassics.com to browse through our range of exciting titles
In this book, Henrik Lagerlund offers students, researchers, and advanced general readers the first complete history of what is perhaps the most famous of all philosophical problems: skepticism. As the first of its kind, the book traces the influence of philosophical skepticism from its roots in the Hellenistic schools of Pyrrhonism and the Middle Academy up to its impact inside and outside of philosophy today. Along the way, the book covers skepticism during the Latin, Arabic, and Greek Middle Ages and during the Renaissance before moving on to cover Descartes’ methodological skepticism and Pierre Bayle’s super-skepticism in the seventeenth century. In the eighteenth century, it deals with Humean skepticism and the anti-skepticism of Reid, Shepherd, and Kant, taking care to also include reflections on the connections between idealism and skepticism (including skepticism in German idealism after Kant). The book covers similar themes in a chapter on G.E. Moore and Ludwig Wittgenstein, and then ends its historical overview with a chapter on skepticism in contemporary philosophy. In the final chapter, Lagerlund captures some of skepticism’s impact outside of philosophy, highlighting its relation to issues like the replication crisis in science and knowledge resistance.
Walter applies the methodology of neurophilosophy to one of philosophy's central challenges, the notion of free will. Neurophilosophical conclusions are based on, and consistent with, scientific knowledge about the brain and its functioning. Neuroscientists routinely investigate such classical philosophical topics as consciousness, thought, language, meaning, aesthetics, and death. According to Henrik Walter, philosophers should in turn embrace the wealth of research findings and ideas provided by neuroscience. In this book Walter applies the methodology of neurophilosophy to one of philosophy's central challenges, the notion of free will. Neurophilosophical conclusions are based on, and consistent with, scientific knowledge about the brain and its functioning. Walter's answer to whether there is free will is, It depends. The basic questions concerning free will are (1) whether we are able to choose other than we actually do, (2) whether our choices are made intelligibly, and (3) whether we are really the originators of our choices. According to Walter, freedom of will is an illusion if we mean by it that under identical conditions we would be able to do or decide otherwise, while simultaneously acting only for reasons and being the true originators of our actions. In place of this scientifically untenable strong version of free will, Walter offers what he calls natural autonomy—self-determination unaided by supernatural powers that could exist even in an entirely determined universe. Although natural autonomy can support neither our traditional concept of guilt nor certain cherished illusions about ourselves, it does not imply the abandonment of all concepts of responsibility. For we are not mere marionettes, with no influence over our thoughts or actions.
The subject of Christian-Muslim relations in the Middle East and indeed in the West attracts much academic and media attention. Nowhere is this more the case than in Egypt, which has the largest Christian community in the Middle East, estimated at 6-10 per cent of the national population. Henrik Lindberg Hansen analyzes this relationship, offering an examination of the nature and role of religious dialogue in Egyptian society and politics. Analysing the three main religious organizations and institutions in Egypt (namely the Azhar University, the Muslim Brotherhood and the Coptic Orthodox Church) as well as a range of smaller dialogue initiatives (such as those of CEOSS, the Anglican and Catholic Churches and youth organisations), Hansen argues that religious dialogue involves a close examination of societal relations, and how these are understood and approached. The books includes analysis of the occasions of violence against and dialogue initiatives involving Christian communities in 2011 and the fall of the Muslim Brotherhood from power in 2013, and thus provides a wide-ranging exploration of the importance of religion in Egyptian society and everyday encounters with a religious other. The book is consequently vital for practitioners as well as researchers dealing with religious minorities in the Middle East and interfaith dialogue in a wider context.
Eight Domains of Phenomenology and Research Methods is a unique text that explains how the foundational literature representing our lifeworld experience aligns theory with research methods. Maintaining focus on the core problem of phenomenological investigations, the author strives to bridge theory with applied research by critically reviewing examples from the applied literature. With the extensive use of the foundational literature’s original voices, the book elaborates on how renowned scholars such as Husserl, Heidegger, and Sartre argued their ideas. A range of diverse voices is also explored through the perspectives of feminist and Black phenomenologists. The text then goes on to unpack the phenomenological methodologies with detailed explanations of signature techniques, hereunder the epoché and reduction from the perspectives of transcendental phenomenology, phenomenological psychology, and genetic (generative) phenomenology. Finally, it addresses the problem of articulating phenomenological research questions as well as interview questions that align with the different domains and methodologies. This book is a must read for postgraduate students, dissertation students, and qualitative researchers interested in conducting phenomenological research within social psychology, sociology, and education.
This book explores the increasing role of private providers in early childhood education and care (ECEC) as they become a core part of the Nordic welfare model—one that once rejected for-profit involvement in public welfare. Within this context, ECEC has become the key battleground over private providers’ role in the welfare system. Chapters compare five Nordic countries: Iceland, Finland, Denmark, Sweden, and Norway, to discuss possible benefits from having different types of providers—public, nonprofit, and for-profit—in the welfare mix. To conclude, the authors also provide a comparative perspective on governance of the ECEC sector and on the development and functions of the Nordic welfare model.
The Nordic Voter is the first book-length comparative analysis of voting behaviour in the five Nordic countries: Denmark, Finland, Norway, Sweden, and Iceland. Leading scholars from national election studies teams present a detailed account of voter turnout, party identification, satisfaction with democracy, preferential voting, government support and party choice. The five-nation study is based on a comparative data set prepared uniquely for this book that allows for comprehensive analysis of the diversity in voting behaviour in the Nordic countries, as well as discrepancies between Nordic and non‑Nordic countries. The book counters the widespread tendency for comparative analyses to lump Nordic countries together. Its general claim, substantiated by a unique and extensive empirical analysis of voter behaviour, is that the differences between the Nordic countries are in fact so large – in terms of institutional settings and micro-level voting behaviour – that there is no justification for making general claims about a typical ‘Nordic voter’. The authors challenge presumptions about ‘remarkable similarities’ between Nordic voters, revealing numerous examples of remarkable dissimilarities between voters in the Nordic countries.
Over the last 25 years it has become more and more evident that salivary gland pathology is by far the subject within head and neck pathology that causes most diagnostic challenges and problems for general pathologists. During courses the author has given, consultants and trainees alike have expressed the lack of a comprehensive, useful book on salivary gland pathology. Such a book needs to be broad and to illustrate almost every variant of all tumor entities. Another important feature to incorporate is the newly gained knowledge about genetics in salivary gland tumors, a knowledge that has emerged during the last 3-4 years only (and is growing continuously). A mapping of the immunophenotypes of salivary gland tumors is neither available today and will greatly benefit in routine diagnostic work.
Climate change and rapid urbanization have significant impacts on biodiversity and ecosystem functions and services. Nature-based solutions (NBS) is an action to work with and enhance nature to solve social challenges, and NBS is an "umbrella concept" for other mature nature-based approaches. Blue-green spaces (BGS) can provide a wide range of ecosystem services, including mitigation of urban heat island effects, reduction of flooding, mitigation of air pollution, and provision of recreational spaces, thereby promoting physical and mental health. Hence, NBSs can serve as cost-effective climate mitigation and adaptation tool that contribute to additional co-benefits for ecosystem health and human well-being. Environmentalists, epidemiologists, ecologists, urban planners, and policymakers have paid more attention to NBSs for urban resilience and human health. In this Research Topic, we hope to discuss these topics: (1) ecological exposure and health benefits; (2) climate adaptation and human health promotion possibilities by NBSs; (3) methodological and theoretical approaches as well as technologies of NBSs corresponding to urban resilience; (4) underlying pathways and potential mechanisms of NBSs in improving human health; and (5) policies and management for planning and design of the successful implementation of NBSs in relation to urban resilience and human health. This Research Topic focuses on, but is not restricted to the following issues: • Nature-based interventions for climate adaptation. • Ecological exposure and physical and psychological health outcomes. • Climate adaption environmental policies and management. • Theoretical and case-based studies on climate mitigation and adaption by NBSs • Ecosystem service perspective on promoting urban resilience. This Research Topic welcomes the following types of manuscripts: Original Research, Hypothesis and Theory, Review, and Perspective.
A practical handbook for the planning and construction of all forms of apertures and openings, from doors to skylights, from the first design idea to the final details, ideal for quick and targeted consultation.
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