Helen Spencer-Oatey's Books

Intercultural Politeness

Managing Relations across Cultures

By: Helen Spencer-Oatey,Dániel Z. Kádár

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Intercultural Politeness

Managing Relations across Cultures

By: Helen Spencer-Oatey,Dániel Z. Kádár

It is increasingly important in our globalised world for people to successfully manage interpersonal relationships. This is the first book to tackle this vital topic, by taking an interdisciplinary approach to exploring the process of relating across cultures. Drawing together key concepts from politeness theory, intercultural communication, and cross-cultural/intercultural psychology, it provides a robust framework for analysing and understanding intercultural encounters. It explores the ways in which individuals make judgements about others, deal with offence and conflict, maintain smooth relations, and build new relationships. These processes are explained conceptually and illustrated extensively with authentic intercultural examples and empirical data. With accessible explanations and follow-up activities, it will appeal not only to academics working in the areas of intercultural communication, pragmatic theory, conflict research and other related academic disciplines, but also to students of these topics, as well as professionals such as intercultural trainers and those working in the third sector.

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Page Count

409

Publisher

Cambridge University Press

Published Date

ISBN 10

1316812154

ISBN 13

9781316812150

Developing Global Leaders

Insights from African Case Studies

By: Eva Jordans,Bettina Ng’weno,Helen Spencer-Oatey

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Developing Global Leaders

Insights from African Case Studies

By: Eva Jordans,Bettina Ng’weno,Helen Spencer-Oatey

This book is a timely guide on what constitutes effective leadership in Africa. It explores how today’s leaders in Africa perceive their role, the challenges they experience, and how they operate effectively as leaders. In the era of globalization, there is an increasing need to offer guidance on how leaders can adjust their leadership style to suit situational contexts. Drawing on case study and survey data, this book illustrates to scholars and leaders worldwide the vision of leadership that is emerging in Africa. It will contribute to the development of a new community of global leaders, integrating cutting-edge knowledge on leadership development in Africa.

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Page Count

378

Publisher

Springer Nature

Published Date

ISBN 10

3030146065

ISBN 13

9783030146061

Making Working Relationships Work

The TRIPS Toolkit for Handling Relationship Challenges and Promoting Rapport

By: Helen Spencer-Oatey,Domna Lazidou

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Making Working Relationships Work

The TRIPS Toolkit for Handling Relationship Challenges and Promoting Rapport

By: Helen Spencer-Oatey,Domna Lazidou

Effective relationship management at work is crucial for business success – it affects employee performance and wellbeing, as well as the recruitment and retention of talent. Yet relationship management is demanding to handle well. Professionals face a large number of challenges in the workplace that are relationship-related, ranging from upsetting or annoying incidents, to loneliness and exclusion, problems of criticism and opposition, and unhealthy cultural atmospheres with inadequate psychological safety. This book provides a powerful set of tools and concepts for leaders, managers, and employees of all levels to deal with relationship challenges at work with greater success. It does not offer simplistic tips or easy fixes. Rather, it helps people address the challenges for themselves – to ‘read’ the context so that they can identify the factors giving rise to the people problems or risks they are facing. Then they will be able to select the most suitable strategies for overcoming the challenges. Part 1 introduces the issues at stake and the main factors affecting rapport at work. Part 2 deals with key relationship challenges at work (e.g. discord and disagreement, exclusion, uncooperative colleagues, difficult bosses, problematic employees) and presents a suite of tools for addressing them. The tools are all underpinned by an empirically robust conceptual framework – the TRIPS rapport management framework. Part 3 explains the TRIPS conceptual framework in more detail, drawing particularly on psychological and pragmatic theories and findings on relationship management. TRIPS is an acronym for the key factors that need to be taken into account when managing rapport: the Triggers (6 key things people value in working relationships) that give rise to rapport Reactions (e.g. annoyance, upset) if not handled well during the Interactions (what is said and done), all of which are influenced by the People involved and by their situational contexts, Settings. Part 4 provides templates for the tools, TRIPS concepts and strategies that readers can use and apply in their own contexts. Authentic case studies are used throughout the book and are complemented by a range of activities. The book will be valuable to a wide audience: - Professionals wanting to improve their own relationship building capabilities - Learning and Development and HR practitioners who want to develop collaborative, inclusive workplaces by helping leaders and colleagues with their relationship building skills - Consultants who provide support in this area and would like a clear and robust framework for designing their development initiatives, along with case study examples and follow-up activities; - Students and scholars in the fields of pragmatics, politeness and rapport theory, and positive communication who would value the latest conceptual thinking in the field and handy access to key concepts.

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Page Count

300

Publisher

Castledown Publishers

Published Date

ISBN 10

0648184463

ISBN 13

9780648184461

Global Fitness for Global People

How to Manage and Leverage Cultural Diversity at Work

By: Helen Spencer-Oatey,Peter Franklin,Domna Lazidou

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Global Fitness for Global People

How to Manage and Leverage Cultural Diversity at Work

By: Helen Spencer-Oatey,Peter Franklin,Domna Lazidou

Global Fitness for Global People is for all those wanting to thrive in today’s global workplaces and to flourish in culturally diverse contexts. In today’s rapidly changing and uncertain environment, people need sound insights and guiding principles to shape their actions – whatever the situation and whenever or wherever it occurs. Global Fitness for Global People prepares you for this challenge, providing you with a set of core principles and tools that you can apply flexibly and dynamically to meet your own and your organisation’s needs – now and in a changing future. The approach of Global Fitness for Global People is in line with the Chinese saying “If you give a man a fish, you feed him for a day. If you teach a man to fish, you feed him for a lifetime.” In today’s rapidly changing and uncertain environment, people need sound insights and guiding principles to shape their actions – whatever the situation and whenever or wherever it occurs. Global Fitness for Global People prepares you for this challenge, providing you with a set of core principles and tools that you can apply flexibly and dynamically to meet your own and your organisation’s needs – now and in a changing future. Each of Global Fitness for Global People’s 15 chapters uses thought-provoking authentic examples from a wide variety of situations to illustrate important learning points. It draws on state-of-the-art research and practice to explain the key issues and offers you reflective guidelines and activities for professional development purposes. Part 3, which focuses on the Global Fitness environment, goes a step further by providing a strategic perspective. It is especially interesting and useful to senior management and Learning & Development decision-makers who have the task of promoting Global Fitness in their organisation. The book is essential reading if you are leading, managing, or working in culturally diverse situations and hence need Global Fitness in order to achieve effective collaboration. Whatever your sector – international business, not-for-profit, third-sector, education, healthcare, research, politics, government, diplomacy and more – this book will help you and your organisation to perform more successfully.

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Page Count

278

Publisher

Castledown Publishers

Published Date

ISBN 10

0648184439

ISBN 13

9780648184430

Culturally Speaking Second Edition

Culture, Communication and Politeness Theory

By: Helen Spencer-Oatey

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Culturally Speaking Second Edition

Culture, Communication and Politeness Theory

By: Helen Spencer-Oatey

This comprehensive introduction to intercultural pragmatics examines the theoretical, methodological and practical issues in the analysis of talk across cultures. The book includes: * introduction to the key issues in culture and communication * examination of cross-cultural and intercultural communication * empirical case studies from a variety of languages, including German, Greek, Japanese and Chinese * practical chapters on pragmatics research, recording and analysing data, and projects in intercultural pragmatics * exercises at the end of each chapter * glossary of terms This second edition of Culturally Speaking will be an essential guide for undergraduate and postgraduate students interested in communication across cultures.

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Page Count

385

Publisher

Bloomsbury Publishing

Published Date

ISBN 10

1441189408

ISBN 13

9781441189400

Intercultural Politeness

Managing Relations across Cultures

By: Helen Spencer-Oatey,Dániel Z. Kádár

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Intercultural Politeness

Managing Relations across Cultures

By: Helen Spencer-Oatey,Dániel Z. Kádár

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Page Count

409

Publisher

Cambridge University Press

Published Date

ISBN 10

1316812154

ISBN 13

9781316812150

e-Learning Initiatives in China

Pedagogy, Policy and Culture

By: Helen Spencer-Oatey

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e-Learning Initiatives in China

Pedagogy, Policy and Culture

By: Helen Spencer-Oatey

e-Learning Initiatives in China provides research and application insights into e-learning in China, in the light of two drives by the Chinese Ministry of Education: to implement curriculum reform and to promote quality and innovation in e-learning provision. Educationalists throughout the world have their eyes on China, both as a market to understand and to enter, and as a major source of international students. In addition, educationalists are increasingly aware of the need to incorporate digital technology into their course provision and delivery. This book provides valuable insights into both of these elements. It includes ‘state-of-the-art' reviews of e-learning in China, case study examples of e-learning design and development issues, and explores the collaboration challenges that British and Chinese teams experienced as they participated in a Sino-UK e-learning initiative, the eChina-UK Programme. The book is written in a clear and accessible style. Section 1, Background, introduces the book and provides an overview of e-learning in higher education in China. Section 2, Designing and Delivering Online Courses in China, starts with a critical review of online courseware designs that are currently widespread in China, and then presents a series of case study examples which deal with important design and delivery issues. Section 3, Managing the Interplay between Pedagogy and Technology, explores ways in which new learning technologies can be exploited for pedagogic purposes. Section 4, Managing Collaboration Processes, discusses the issues that the project teams needed to manage effectively as they collaborated both internationally and professionally. The final section, Section 5, Addressing Policy Issues, deals with key e-learning policy issues, both within China and internationally. The topic of e-learning, combined with the book's emphasis on the interrelationship of policy and practice, and its international teamwork perspective, will appeal to education specialists and e-learning experts not only in Asia but also in many Western countries.

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Page Count

316

Publisher

Hong Kong University Press

Published Date

ISBN 10

9622098673

ISBN 13

9789622098671

Book's by Helen Spencer-Oatey

Intercultural Politeness

Intercultural Politeness

Developing Global Leaders

Developing Global Leaders

Making Working Relationships Work

Making Working Relationships Work

Global Fitness for Global People

Global Fitness for Global People

Culturally Speaking Second Edition

Culturally Speaking Second Edition

Intercultural Politeness

Intercultural Politeness

e-Learning Initiatives in China

e-Learning Initiatives in China

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