Helen Dewdney's Books

How to Complain

The Essential Consumer Guide to Getting Refunds, Redress and Results!

By: Helen Dewdney

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How to Complain

The Essential Consumer Guide to Getting Refunds, Redress and Results!

By: Helen Dewdney

Here is the result of over 30 years of experience from the campaigner Helen Dewdney, who sports the online persona "The Complaining Cow". Including tips, real-life examples, anecdotes and handy template letters, you are provided with the knowledge and confidence to assert your legal rights, overcome any consumer complaint hurdles and always gain redress. Discover what kind of complainer you are, how you can gain better results and how to deal with the common fob offs companies use. Get comprehensive advice on the most up to date consumer laws you could ever need, how to complain effectively, how and where to take things further when you don't get a satisfactory response and lots of useful contacts. Faulty goods, poor service, bad advice, over charging and mis-selling; it's all covered here. Learn how to take on supermarkets, airlines, energy and insurance companies, banks, and restaurants amongst others and get results. Read how and why she took Tesco to the small claims court and won. Never be out of pocket again! Helen Dewdney is The Complaining Cow. She champions consumer rights through a blog. She has gained recognition for her knowhow in complaining effectively, and appears on Radio 5 as an Expert, various BBC local radio and community stations, BBC Breakfast, ITV News, Rip Off Britain and in national and local press. Helen's background is in children's services and she has no legal training whatsoever, but provides advice through her blog, YouTube channel and social media demonstrating that one does not need to be a legal expert to assert your legal rights. Due to the popularity of the blog and the increased call on her time to help people having difficulty with companies, she has written this book.

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Page Count

211

Publisher

M-Y Books Limited

Published Date

ISBN 10

190990886X

ISBN 13

9781909908864

101 Habits of an Effective Complainer

By: Helen Dewdney

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101 Habits of an Effective Complainer

By: Helen Dewdney

Sometimes complaining can be hard. You may need some confidence, it can take time or you just don't know where to start. Although written in a light-hearted style this book packs a punch and will help get you in the perfect frame of mind for complaining effectively. "101 Habits of an Effective Complainer" has been designed to improve the way you look at and make complaints. Each page gives you a complaining habit to consider and an example of how and why it empowers you to become more effective in getting the results you want. The foreword from the financial journalist, Paul Lewis, shows how anyone can benefit from this book! Read it cover to cover or dip into it when you need to find some inspiration from its clear examples and entertaining images.

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Page Count

216

Publisher

M-Y Books Publishing

Published Date

ISBN 10

0993070442

ISBN 13

9780993070440

101 Habits of an Effective Complainer

By: Helen Dewdney

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101 Habits of an Effective Complainer

By: Helen Dewdney

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Page Count

216

Publisher

M-Y Books Publishing

Published Date

ISBN 10

0993070442

ISBN 13

9780993070440

Llama

By: Helen Cowie

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Llama

By: Helen Cowie

Known for their woolly charm, sure-footed strength, and a propensity to spit at you if you bother them too much, llamas have had a rich and diverse history. Since their domestication high in the Andes, they have been farmed, smuggled, sacrificed, and sometimes kept around just to be petted. They have functioned at different times as luxury commodities, literary muses, and national symbols, and they have served by turns as beasts of burden, circus performers, and even golf caddies. In this book, Helen Cowie charts the fascinating history of llamas and their close relatives, alpacas, guanacos, and vicuñas. Cowie illustrates how deeply the Incas venerated llamas and shows how the animals are still cherished in their native lands in Peru and Bolivia, remaining central to Andean culture. She also tells the story of attempts to introduce llamas and alpacas to Britain, the United States, and Australia, where they are used today for trekking, wool production, and even as therapy animals. Packed with llama drama and alpaca facts, this book will delight animal lovers, fans of natural history, and anyone who just can’t resist these inimitable animals’ off-the-charts cuteness factor.

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Page Count

202

Publisher

Reaktion Books

Published Date

ISBN 10

1780237863

ISBN 13

9781780237862

Purposeful Play for Early Childhood Phonological Awareness, 2nd Edition

By: Hallie Yopp,Ruth Helen Yopp

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Purposeful Play for Early Childhood Phonological Awareness, 2nd Edition

By: Hallie Yopp,Ruth Helen Yopp

Interact with language in a fun and meaningful way! This book provides students with over 80 early childhood activities that focus on engaging with the sounds of language. From singing songs to participating in role-playing games, students will have fun and develop important language skills. Students will gain quality speech and listening practice while learning about individual words, syllables, rhymes, phonemes, and graphemes. The book also contains helpful teacher and family resources and tools to support diverse learners. Build phonological awareness for pre-K through first grade students with this exciting product!

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Page Count

232

Publisher

Teacher Created Materials

Published Date

ISBN 10

1087653193

ISBN 13

9781087653198

Purposeful Play for Early Childhood Phonological Awareness

By: Hallie Yopp,Ruth Helen Yopp

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Purposeful Play for Early Childhood Phonological Awareness

By: Hallie Yopp,Ruth Helen Yopp

Purposeful Play for Early Childhood Phonological Awareness provides 70 activities designed to help students detect and manipulate the sounds of language. Whether through singing songs, engaging in role-playing games, or tossing balls of yarn, every activity provides fun ways for children to interact with language and one another while offering explicit support for developing phonological awareness. Use fun, engaging activities, grouped according to phonological skills, that build sequentially and reinforce previously learned skills while introducing new skills. Address how to isolate sounds in words so young children can hear and recognize individual words, syllables, initial sounds, rhymes, and phonemes. Pronunciation guides give explicit instruction so that all sounds are correctly articulated.

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Page Count

196

Publisher

Teacher Created Materials

Published Date

ISBN 10

1425806651

ISBN 13

9781425806651

British Columbia Place Names

Third Edition

By: G.P. (Philip) V. Akrigg,Helen Akrigg

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British Columbia Place Names

Third Edition

By: G.P. (Philip) V. Akrigg,Helen Akrigg

Elephant Crossing. Houdini Needles. Miniskirt, Tickletoeteaser Tower, and Why Not Mountain. These are just some of the many names of places, rivers, mountains, and lakes that you will come across in the newest edition of British Columbia Place Names. This classic which, in its various editions, has sold over 29,000 copies, covers about 2,500 geographical features, cities, towns, and smaller communities in the province. The book abounds with fascinating historical facts, stories, and remarkable characters involved with the names of towns, cities, rivers, lakes, mountains, and islands. The selection was determined by the geographical importance of the feature as well as story of the naming. In the introduction the authors deal with the stages by which B.C. acquired its place names, the history of research into those names, and the categories into which they fall. The latter range from the honorific and commemorative to the comic and disrespectful. Aboriginal names receive particular attention. The location of each place is clearly indicated and the text is accompanied by detailed maps. Brief biographical accounts of persons with places named after them as well as an abundance of anecdotes make this a fascinating book for browsers and an invaluable resource for historians.

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Page Count

337

Publisher

UBC Press

Published Date

ISBN 10

0774841702

ISBN 13

9780774841702

The Advertising Handbook

By: Helen Powell,Jonathan Hardy,Sarah Hawkin,Iain Macrury

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The Advertising Handbook

By: Helen Powell,Jonathan Hardy,Sarah Hawkin,Iain Macrury

This book unravels the how & why of advertising and places the industry in its social, historical & political context. Focusing on key debates, it explores the competitive practices & discourses which govern the industry & those who work in it.

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Page Count

260

Publisher

Routledge

Published Date

ISBN 10

1134718926

ISBN 13

9781134718924

What We Learned

Two Generations Reflect on Tsimshian Education and the Day Schools

By: Helen Raptis

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What We Learned

Two Generations Reflect on Tsimshian Education and the Day Schools

By: Helen Raptis

Stories of Indigenous children forced to attend residential schools have haunted Canadians in recent years. Yet most Indigenous children in Canada attended “Indian day schools,” and later public schools, near their home communities. Although church and government officials often kept detailed administrative records, we know little about the actual experiences of the students themselves. In What We Learned, two generations of Tsimshian students – a group of elders born in the 1930s and 1940s and a group of middle-aged adults born in the 1950s and 1960s – reflect on their traditional Tsimshian education and the formal schooling they received in northwestern British Columbia. Their stories offer a starting point for understanding the legacy of day schools on Indigenous lives and communities. Their recollections also invite readers to consider a broader notion of education – one that includes traditional Indigenous views that conceive of learning as a lifelong experience that takes place across multiple contexts.

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Page Count

225

Publisher

UBC Press

Published Date

ISBN 10

0774830220

ISBN 13

9780774830225

Audience

By: Helen Wood

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Audience

By: Helen Wood

This accessible guide through audience studies’ histories outlines a contemporary Cultural Studies approach to audiences for the digital age. This book is not a survey of all existing audience research. Instead, its chapters survey parts of the field in order to draw some ‘through-lines’ from older traditions to contemporary debates, giving students a ‘way in’ to thinking about the current landscape from an ‘audience-sensitive’ perspective. In order to do this, the book utilises a series of verbs to organise and cut a path through audience research and register its ongoing relevance today. These verbs are: audience, anchor, mean, feel and work. The list is not exhaustive and the reader is invited to think about what verbs they would add or change throughout the book. Audience suggests renewing the importance of ‘form’ as a cultural process and in ‘circling-back’ to Cultural Studies’ ‘circuit of culture’, it proposes a modified framework for ‘the digital circuit’. Each chapter opens with a particular scenario for the reader to reflect upon and asks a specific question to help orient the account of research that is to come, especially for those new to Media and Cultural Studies and to audience studies. Written in an engaging and accessible style, this book is ideal for both students and researchers of Media and Cultural Studies.

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Page Count

164

Publisher

Taylor & Francis

Published Date

ISBN 10

1003816614

ISBN 13

9781003816614

Purposeful Play for Early Childhood Phonological Awareness, 2nd Edition ebook

By: Hallie Yopp,Ruth Helen Yopp

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Purposeful Play for Early Childhood Phonological Awareness, 2nd Edition ebook

By: Hallie Yopp,Ruth Helen Yopp

Build phonological awareness in a fun and meaningful way! This book provides pre-K through first grade students with over 80 research-based early childhood activities that focus on detecting, manipulating, and engaging with the sounds of language.

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Page Count

232

Publisher

Teacher Created Materials

Published Date

ISBN 10

1087653207

ISBN 13

9781087653204

The Advertising Handbook

By: Sean Brierley,Jonathan Hardy,Iain Macrury,Helen Powell

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The Advertising Handbook

By: Sean Brierley,Jonathan Hardy,Iain Macrury,Helen Powell

The Advertising Handbook provides a critical introduction to advertising and marketing practices today. Contributions from leading international scholars and practitioners offer extended coverage of the contemporary shifts and pressures reshaping the marketing communications (or advertising and marketing) industries and their relationship to the consumer. Profiles and case studies illustrate innovation and diversification among advertising, marketing and public relations companies. Discussion questions aid learning and encourage debate about the activities and influence of advertising today. This Fourth Edition explores the growing significance of: the influence of ‘Big Data’ and automation in digital advertising; tracking and profiling users across digital communications for targeted and personalised marketing communications; the rise of media and advertising integration through sponsored content, product placement, native advertising and other forms of branded content; the dynamic shifts in ad spending and media–advertising relationships across legacy media, online and social media; and the complex profile of consumer behaviour that produces new challenges for brands and branding. Fully revised and updated, this new edition of The Advertising Handbook is a comprehensive and accessible guide to contemporary advertising and marketing theory and practice, designed to meet the requirements, interests and terms of reference of the most recent generation of media and advertising students.

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Page Count

331

Publisher

Routledge

Published Date

ISBN 10

1317192273

ISBN 13

9781317192275

Hetty's Strange History

By: Helen Jackson

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Hetty's Strange History

By: Helen Jackson

A classic novel by Helen Hunt Jackson, which was first published anonymously in 1877 in the "No Name Series.

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Page Count

106

Published Date

ISBN 10

1483958604

ISBN 13

9781483958606

Book's by Helen Dewdney

How to Complain

How to Complain

101 Habits of an Effective Complainer

101 Habits of an Effective Complainer

101 Habits of an Effective Complainer

101 Habits of an Effective Complainer

Llama

Llama

Purposeful Play for Early Childhood Phonological Awareness, 2nd Edition

Purposeful Play for Early Childhood Phonological Awareness, 2nd Edition

Purposeful Play for Early Childhood Phonological Awareness

Purposeful Play for Early Childhood Phonological Awareness

British Columbia Place Names

British Columbia Place Names

The Advertising Handbook

The Advertising Handbook

What We Learned

What We Learned

Audience

Audience

Purposeful Play for Early Childhood Phonological Awareness, 2nd Edition ebook

Purposeful Play for Early Childhood Phonological Awareness, 2nd Edition ebook

The Advertising Handbook

The Advertising Handbook

Hetty's Strange History

Hetty's Strange History

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