Heather R. Younger's Books

The Art of Active Listening

How People at Work Feel Heard, Valued, and Understood

By: Heather Younger

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The Art of Active Listening

How People at Work Feel Heard, Valued, and Understood

By: Heather Younger

Improve communication, engagement, and culture with active listening. When employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer. How well do you listen? Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work? All you have to do is listen. The Art of Active Listening introduces a 5-step framework that shows you how to listen successfully and act upon what you are hearing. Readers will discover how to: 1. Recognize the unsaid 2. Seek to understand 3. Decode 4. Act 5. Close the loop Backed by her personal review of over 30,000 employee and customer surveys and facilitation of 100's of focus groups, Younger discovered one universal truth: We all want to be heard. We want our voices to matter. We want the work we do to matter. When we get this right - when we listen to our employees and customers and care about them not just for what they can do but for who they ARE - they can and will move mountains. Using the tools provided in this book, you can implement active listening, regardless of whether you're in-person or virtual, that benefits all team members and customers, strengthens overall engagement, improves organizational culture and creates a space for everyone to have a voice. When those at work feel heard, they will do whatever it takes to achieve outcomes that serve your relationship and your organization.

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Page Count

155

Publisher

Berrett-Koehler Publishers

Published Date

ISBN 10

1523003898

ISBN 13

9781523003891

The Art of Caring Leadership

How Leading with Heart Uplifts Teams and Organizations

By: Heather R Younger

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The Art of Caring Leadership

How Leading with Heart Uplifts Teams and Organizations

By: Heather R Younger

If your people know you care about them, they will move mountains. Employee engagement and loyalty expert Heather Younger outlines nine ways to manifest the radical power of caring support in the workplace. Here's the thing: most leaders think of themselves as caring leaders, but not all of them act in alignment with what that means for employees. Leaders may not be able to identify the level of care they are extending to their employees, but all employees intuitively know whether their bosses or managers are caring for them. Heather Younger argues that if you are looking for increased productivity, customer satisfaction, or employee engagement, you need to care for your employees first. Genuinely caring for people means that you want to see them succeed for themselves, not just for what they can do for you, your team, or your organization. This book incorporates ten sections with breakout stories and interviews that outline the necessary steps to make all employees feel included and cared for, as well as a call to action for all leaders. Younger states that leaders who have the positive power to change the lives of those they lead shouldn't just want to care for them; they should see it as imperative for the success of their employees and their organization.

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Page Count

241

Publisher

Berrett-Koehler Publishers

Published Date

ISBN 10

1523092211

ISBN 13

9781523092215

Addictions

By: Maree Teesson,Wayne Hall,Heather Proudfoot,Louisa Degenhardt

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Addictions

By: Maree Teesson,Wayne Hall,Heather Proudfoot,Louisa Degenhardt

The first edition of Addictions established itself as a valuable resource for students and professionals alike. This authoritative new edition builds on the success of the previous book, incorporating advances in research and practice over the last ten years. The book includes material on: the nature of addiction and who becomes addicted health consequences of alcohol and other drug dependence theories and causes of addiction. The authors, experts in the field, also include new material on the controversy surrounding the possible positive effects of alcohol and cannabis use, the increased risk of interpersonal violence, and new research on theories of addiction. Addictions will be essential reading for students, professionals and researchers seeking state of the art information about this rapidly growing field.

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Page Count

156

Publisher

Psychology Press

Published Date

ISBN 10

1136314482

ISBN 13

9781136314483

The Art of Active Listening

How People at Work Feel Heard, Valued, and Understood

By: Heather Younger

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The Art of Active Listening

How People at Work Feel Heard, Valued, and Understood

By: Heather Younger

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Page Count

172

Publisher

Berrett-Koehler Publishers

Published Date

ISBN 10

1523003901

ISBN 13

9781523003907

The 7 Intuitive Laws of Employee Loyalty

Fascinating Truths about What It Takes to CreateTruly Loyal and Engaged Employees

By: Heather R. Younger

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The 7 Intuitive Laws of Employee Loyalty

Fascinating Truths about What It Takes to CreateTruly Loyal and Engaged Employees

By: Heather R. Younger

Employee engagement and loyalty can be an elusive topic. The 7 Intuitive Laws of Employee Loyalty is a guidebook for organizational leaders looking to curate a culture that engages their teams in doing great work. This book presents the fundamental principles to develop a truly engaged and loyal workforce. Take the guesswork out of the process! You will uncover inspiring and implementable practices from page one that will leave your employees feeling energized to produce, inspired to innovate, and more compelled to stay.

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Page Count

110

Publisher

Leadu Publishing

Published Date

ISBN 10

0999093800

ISBN 13

9780999093801

Book's by Heather R. Younger

The Art of Active Listening

The Art of Active Listening

The Art of Caring Leadership

The Art of Caring Leadership

Addictions

Addictions

The Art of Active Listening

The Art of Active Listening

The 7 Intuitive Laws of Employee Loyalty

The 7 Intuitive Laws of Employee Loyalty

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