This practical volume provides a wealth of nontechnical information and advice on planning and conducting customer surveys. It's a must for all agency managers, public or private, seeking to make their customer surveys more useful to their agencies and to make their agencies more responsive to customers. Topics include the types of information that should and should not be sought from surveys; categories of respondents; options for administering surveys and the advantages and disadvantages of each; conducting surveys in-house versus contracting; steps in the survey process; sampling strategy; sources of survey error and suggested remedies; and tradeoffs among timeliness, accuracy, and cost.
This report presents the findings and recommendations of an examination of the implementation of a major form of school-based management (SBM). It is based on case studies of the science and mathematics departments of 10 high schools and 9 middle or junior high schools in 12 school systems, almost all of which are urban school districts. The study found that implementation often falls short of the ideal. It did not find dramatic changes resulting from SBM. However, those schools and faculty members that took advantage of their added flexibility under SBM were able to achieve numerous small-scale improvements. The report provides a series of recommendations for school districts and individual schools to increase the likelihood of successful implementation of decentralization efforts such as SBM. The findings and recommendations cover such issues as (1) the extent of decentralization of budgeting expenditure and personnel decisions, (2) the role of site councils and department heads, and (3) communication and training needs. Appendixes list participating schools and districts and contain a literature review. (Contains 117 references.) (Author/SLD)
On December 7, 1941, Japan waged a surprise attack on the United States Naval Base at Pearl Harbor. It was a major victory for the Japanese Navy, which in less than two hours destroyed 188 American planes, damaged another 159, and sunk or seriously damaged 18 U.S. warships. The battleships Arizona and Oklahoma were sunk. The battleships California, West Virginia and Tennessee were badly damaged and would not rejoin the United States fleet for months. Over 2,400 American military personnel were killed and 1,178 were wounded. The Japanese lost 29 planes and pilots, five midget submarines and one large sub with their crews. Here are 24 personal accounts of servicemen who survived the attack on Pearl Harbor. These accounts cover in detail the location of each man and his experience during and after the actual attack. Also included is general information about Pearl Harbor.
This Companion provides the essential background to the defining fate of the African diaspora in the Americas and the Caribbean from the 15th to the 20th centuries. Central to the book are detailed chronologies on the development and decline of the slave trade, slavery in colonial North and South America, the Caribbean and the United States, movements for emancipation, and the progress of black civil rights. Separate sections look at the long-running resistance against slavery and the black civil rights movements in the Americas and the Caribbean, with a comparative chronology of apartheid in South Africa. Supported by biographies of over 100 key individuals and a full glossary providing definitions of crucial terms, expressions, ideas and events, this is required reading for anyone interested in the historical experience of slavery.
This book reads like a detective story in its pursuit of information concerning a conspiracy associated with the physical condition of FDR and its subsequent effect on the country at that time and into the present. A search for this information led to knowledge concerning the political manipulations surrounding the nomination of Harry S. Truman for the vice presidency in 1944. Details are presented as to how close Truman came to losing this nomination. A recently discovered secret memo now shows that FDR was aware of his deteriorating physical condition that impacted the importance of Trumans vice presidential nomination. It was Trumans belief that FDR personally chose him for this position, but he was led to believe that he was not FDRs choice but became the vice president because of political chicanery. Truman tried unsuccessfully at a later date to disprove this belief. The book contains a host of new information regarding FDR and gives further evidence that FDR was well aware of the impending attack by the Japanese on Pearl Harbor in 1941.
In a series of illuminating essays, the renowned Harry Glasbeek unpacks how law has been used to ensure that workers' aspirations are kept in check. Law at Work uncovers how the legal system, through its structures and mechanisms, legitimizes and reinforces the exploitation of workers. Using historic and contemporary examples, Glasbeek illustrates how conscious manipulations of law are part and parcel of how law protects capitalists at the expense of workers. He proves how the very laws designed to safeguard rights and freedoms often act as invisible shackles, compelling readers to reflect on their own struggles as they navigate a world where the legal system fails to serve their interests. These manipulations are made to look innocent because the underlying structures and ideology which give rise to specific rules are not challenged or challengeable. This thought-provoking book is an indispensable resource for those seeking to understand the hidden dynamics of worker oppression, empowering readers to question prevailing narratives and envision a future where the law truly serves the interests of all.
In a practical and concise how-to guide for physicians, Harry W. Fritts, Jr., M.D., describes the most important responsibilities and concerns of clinical department chairs. He explains how clinical departments are organized, how to deal with conflicting goals, and much more. Of interest to medical department faculty, physicians, and medical students.
A detailed look at equity valuation and portfolio management Equity valuation is a method of valuing stock prices using fundamental analysis to determine the worth of the business and discover investment opportunities. In Equity Valuation and Portfolio Management Frank J. Fabozzi and Harry M. Markowitz explain the process of equity valuation, provide the necessary mathematical background, and discuss classic and new portfolio strategies for investment managers. Divided into two comprehensive parts, this reliable resource focuses on valuation and portfolio strategies related to equities. Discusses both fundamental and new techniques for valuation and strategies Fabozzi and Markowitz are experts in the fields of investment management and economics Includes end of chapter bullet point summaries, key chapter take-aways, and study questions Filled with in-depth insights and practical advice, Equity Valuation and Portfolio Management will put you in a better position to excel at this challenging endeavor.
Chemical Process Engineering presents a systematic approach to solving design problems by listing the needed equations, calculating degrees-of-freedom, developing calculation procedures to generate process specifications- mostly pressures, temperatures, compositions, and flow rates- and sizing equipment. This illustrative reference/text tabulates numerous easy-to-follow calculation procedures as well as the relationships needed for sizing commonly used equipment.
The villages of Templeton, originally called Narragansett, were founded in the mid-eighteenth century along the banks of the region's rivers and ponds. With adequate water power, agriculture and industry flourished, producing hay, corn, wool, paper, bricks, iron kitchenware, and all types of furniture. Templeton shares the history of the villages through the vintage photographs of Oren Williams and Wallace Underwood, two professional photographers who captured life there from the late 1800s to the early years of the twentieth century. Highlights include John Boynton, village tinsmith who founded Worcester Polytechnic Institute; the Templeton Hotel, which was destroyed by fire in 1888; and the Narragansett House, a popular destination for sleighing and school parties.
The only book-length biography of a major Michigan figure who served as Detroit’s mayor and contributed to the early success of the Ford Motor Company. First published in 1958 by Charles Scribner’s Sons, Independent Man is the only book-length biography of one of Michigan’s most remarkable men. His many careers embraced both the business and political spheres. Couzens was a prominent businessman who helped shape Ford Motor Company, but he left the company when he and Henry Ford clashed over politics. Upon leaving Ford, Couzens began his political career, first serving as Detroit’s police commissioner. He went on to a controversial term as mayor of Detroit and then represented Michigan in the U.S. Senate. This book reveals the life of a truly unique and inspirational man.
How are leaders facing a crisis supposed to handle and overcome an unknowable set of issues? This book demonstrates how effective leaders under pressure work from an understanding of the situation at hand and of their impact on others, and explains how leaders can best apply their internal strengths. Most leaders are steeped in risk management, crisis response tactics, readiness for disaster, continuity-of-operations planning, and logistical and agility capabilities. These preparations are critical but not complete. The reality is that even experienced leaders themselves need guidance when it comes to managing a crisis. This standout book fills that need, drawing on interviews with successful leaders; research findings on trauma, neuroscience, and crisis management; and the authors' own extensive career experiences. The chapters suggest and probe ideas from various angles rather than promoting simplistic formulas or nostrums that are unlikely to apply to all circumstances and present new angles on self-awareness and management under pressure for the practitioner. The book leads off with a description of organizational disaster and crisis leadership—topics of considerable concern as disasters are becoming the "new normal." The authors then explore three critical but very different types of responses by leaders at such a time: recognition and response, care of self and others, and storytelling. A detailed case study of a leader in the midst of Hurricane Katrina—the most expensive natural disaster in U.S. history—provides readers with a real-world practicum for the theories and ideas suggested.
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