IT services are prevalent throughout virtually all businesses. Most enterprises and many government functions are totally dependent upon reliable and responsive IT services to underpin vital business, community and social functions. IT services have become mainstream and managing them to deliver value it the core message of ITIL V3, and the emphasis in ITIL V3 on service catalogue management is a direct result of the growing requirement for business and IT to work together sharing data, information and knowledge about demand for services, service capabilities and patterns of business activity. The Service Catalogue Management process is now a very important management field complete with its own terminology and vital concepts. This study guide outlines the concepts and principles underlying the service catalogue; discusses a project plan approach and reporting considerations; describes the value of a sound business case and the key relationships and touch points in the service catalogue management process.
Editor's note: “Voices of Yellowstone’s Capstone: A Narrative Atlas of the Absaroka-Beartooth Wilderness” edited by Traute N. Parrie and Jesse A. Logan was the 2020 Big Sky Award winner for best book in any category by a Montana Author; a finalist the 2020 High Plains Book Awards nonfiction category; and a Independent Publishers 2020 Gold Medal winner for best regional (Rocky Mountain) non-fiction. "...whether you've been to the Absaroka-Beartooth Wilderness or not, whether you live nearby or not, this book conveys the spirit and allure of beloved high country anywhere on the planet." Todd Wilkinson, Mountain Journal Purchase from your local, independent bookseller, or at the Absaroka-Beartooth Wilderness Foundation Website: https://abwilderness.org/ All proceeds from the sale got to support the Absaroka-Beartooth Wilderness Foundation https://abwilderness.org/
Over the past twenty years, Neil Gaiman has developed into the premier fantasist of his generation, achieving that rarest of combinations—unrivaled critical respect and extraordinary commercial success. From the landmark comic book series The Sandman to novels such as the New York Times bestselling American Gods and Anansi Boys, from children's literature like Coraline to screenplays for such films as Beowulf, Gaiman work has garnered him an enthusiastic and fiercely loyal, global following. To comic book fans, he is Zeus in the pantheon of creative gods, having changed that industry forever. For discerning readers, he bridges the vast gap that traditionally divides lovers of "literary" and "genre" fiction. Gaiman is truly a pop culture phenomenon, an artist with a magic touch whose work has won almost universal acclaim. Now, for the first time ever, Prince of Stories chronicles the history and impact of the complete works of Neil Gaiman in film, fiction, music, comic books, and beyond. Containing hours of exclusive interviews with Gaiman and conversations with his collaborators, as well as wonderful nuggets of his work such as the beginning of an unpublished novel, a rare comic and never-before-seen essay, this is a treasure trove of all things Gaiman. In addition to providing in depth information and commentary on Gaiman's myriad works, the book also includes rare photographs, book covers, artwork, and related trivia and minutiae, making it both an insightful introduction to his work, and a true "must-have" for his ever growing legion of fans.
Sam Smith fought heroically in the American Revolution and was personally close with George Washington. He was one of the most successful businessmen in Baltimore. As a politician, he worked closely with Thomas Jefferson and served for 40 years in Congress, with 18 years in the House and 22 in the Senate. After the British burned Washington, D.C., in the War of 1812, he rallied the people of Baltimore to defend the city. Under his inspired leadership, Baltimore withstood British attacks from both land and sea. This is the story of how he inspired citizens from all walks of life to work and fight together, and is a tale of extraordinary leadership and heroism--not just of Smith himself, but those he led, too.
An unprecedented examination of how news stories, editorials and photographs in the American press—and the journalists responsible for them—profoundly changed the nation’s thinking about civil rights in the South during the 1950s and ‘60s. Roberts and Klibanoff draw on private correspondence, notes from secret meetings, unpublished articles, and interviews to show how a dedicated cadre of newsmen—black and white—revealed to a nation its most shameful shortcomings that compelled its citizens to act. Meticulously researched and vividly rendered, The Race Beat is an extraordinary account of one of the most calamitous periods in our nation’s history, as told by those who covered it.
Power Stars to Light the Business Flame fulfills the need for a comprehensive resource that opens up the mind and heart, pinpoints what it takes to make it and offers wisdom that is abstracted from the readers' cultural upbringings. This visionary book covers leadership, business psychology, team-building, quality management, empowerment, community stewardship and marketplace development. This is a compendium book, following through the Business Tree model and qualifying to carry the endorsement by Peter Drucker. The first half contains quotes and extrapolations into business culture from 100 of history's biggest names, including Thomas Jefferson, William Shakespeare, Yogi Berra, Albert Einstein, John F. Kennedy, Bob Dylan, Thomas Payne, Franklin Roosevelt, John Steinbeck, Proverbs, Winston Churchill, Henry Kissinger, etc. Quotes would be broad-based, for maximum appeal. This is a book containing inspirational quotes, arranged in 50 business headings. Each cluster of quotes is followed by narratives of each business dynamic, how they contribute to the whole of the enterprise and how they apply to lasting success.
One of America’s most beloved folk singers, Arlo Guthrie was at the pinnacle of his fame in the late 1960s and early 1970s with his best-selling album Alice’s Restaurant and his iconic appearance at Woodstock. Yet Guthrie’s career as a musician, humorist, and storyteller extends far beyond his years in the celebrity spotlight. Rising Son: The Life and Music of Arlo Guthrie, written by award-winning author Hank Reineke, recounts the veteran musician’s second act, from the early 1980s to the present. Featuring extensive reflections and commentary from Guthrie himself, this book is the only authorized biography of the renowned folk singer. As a modern-day troubadour drawn to experimentation, Arlo Guthrie has also carried forward the traditions inherited from his legendary father, Woody Guthrie. Rising Son examines Arlo’s role in preserving Woody’s legacy of social protest and examines his collaborations with his father’s friend Pete Seeger. The book also highlights the contributions of Guthrie’s mother, Marjorie Mazia Guthrie, a dancer with the Martha Graham Company and the Guthrie family’s first archivist. Drawing on substantial research, the author traces Guthrie’s efforts to free himself from corporate oversight of his music and art. In 1983, Guthrie created his own label, Rising Son Records, to reissue titles from his back catalog and create new music. Guthrie speaks frankly about record company blues and music industry tangles, offering lively accounts of the people he met and the places he performed. The narrative takes several detours, with Guthrie sharing memories written in the spirt of his signature shaggy-dog storytelling style. Rising Son also illuminates the spiritual journey of a restless pilgrim: a man devoted to exploring and synthesizing the most benevolent principles of charity and kindness as practiced by different religious traditions. “What I’ve tried to do,” Guthrie has reflected, “is to use live music to change people’s lives.” This definitive biography invites new appreciation for Arlo Guthrie’s remarkable career as a musician, storyteller, and humanitarian activist.
Travel Wisdom is a book for all travelers.or those who dream about travel. It is not a destination book, but a how-to-travel guide. If you want to travel smart.or travel smarter, it's all here for you in Travel Wisdom.
Australian goldminers were among the first white men to have sustained contact with Papua New Guineans. Some Papua New Guineans welcomed them, worked for them, traded with them and learnt their skills and soon were mining on their own account. Others met them with hostility, either by direct confrontation or by stealthy ambush. Many of the indigenous people and some miners were killed. The miners were dependent on the local people for labourers, guides, producers of food and women. Some women lived willingly in the miners’ camps, a few were legally married, and some were raped. Working conditions for Papua New Guineans on the claims were mixed; some being well treated by the miners, others being poorly housed and fed, ill-treated, and subject to devastating epidemics. Conditions were rough, not only for them but for the diggers too. This book, republished in its original format, shows the differences in the experience of various Papua New Guinean communities which encountered the miners and tries to explain these differences. It is a graphic description of what happens when people from vastly different cultures meet. The author has drawn on documentary sources and interviews with the local people to produce, for the first time, a lively history.
The Big Picture of Business, Book 2 offers a creative approach to strategy development and planning for companies in today’s turbulent business environment that prepares them for an unknowable tomorrow. Each year, one-third of the US Gross National Product goes toward cleaning up problems, damages, and other high costs caused by companies that failed to take proper actions. Look no further than the cost of the current financial crisis for an example. The costs of band-aid surgery for their problems and make-good work cost businesses six times that of proper planning, oversight, and accountability. In addition, 92 percent of all problems in organizations stem from poor management decisions. In The Big Picture of Business, Book 2, Hank Moore takes a fresh look at change and growth, utilizing full-scope planning as a means of navigating through uncertain waters toward richer success, based on his trademarked approach to growing and strengthening businesses that has been tested by his actual work in guiding corporations over three decades. Hank shows readers how to master change and, in doing so, ready companies to face the future.
A unique and fresh perspective on how to achieve business success based on the careers of modern history’s greatest pop figures. Stroll through the past and discover the fusion of pop culture and business. From Walt Disney to Bill Gates, from Burt Bacharach to Howard Hughes, from Steven Spielberg to John D. Rockefeller, and from Col. Harland Sanders to Steve Jobs, this is the comprehensive study of pop icons, historical innovations, and business pioneers. In Pop Icons and Business Legends, legendary business advisor and former presidential speech writer Hank Moore embraces the past as a roadmap to the future. This is history, cultural enlightenment, and business innovation, all rolled in one, plus a dynamic panorama of non-profit and humanitarian contributions to society. “How can one person with so much insight into cultural history and nostalgia be such a visionary of business and organizations? Hank Moore is one of the few who understands the connection.” —Dick Clark, TV icon “Hank Moore's Business Tree™ is the most original business model of the last 50 years.” —Peter Drucker, business visionary
To listen to most pundits and political writers, evolution, stem cells, and climate change are the only scientific issues worth mentioning -- and the only people who are anti-science are conservatives. Yet those on the left have numerous fallacies of their own. Aversion to clean energy programs, basic biological research, and even life-saving vaccines come naturally to many progressives. These are positions supported by little more than junk-science and paranoid thinking. Now for the first time, science writers Dr. Alex B. Berezow and Hank Campbell have drawn open the curtain on the left's fear of science. As Science Left Behind reveals, vague inclinations about the wholesomeness of all things natural, the unhealthiness of the unnatural, and many other seductive fallacies have led to an epidemic of misinformation. The results: public health crises, damaging and misguided policies, and worst of all, a new culture war over basic scientific facts -- in which the left is just as culpable as the right.
Explores the problems of hazing and binge drinking at fraternities and sororities on American college campuses, telling the stories of some of the young people who have been seriously injured or died as a result of such behaviors; and offers a list of recommendations for reform.
After midnight on December 10, 1964, in Ferriday, Louisiana, African American Frank Morris awoke to the sound of breaking glass. Outside his home and shoe shop, standing behind the shattered window, Klansmen tossed a lit match inside the store, now doused in gasoline, and instantly set the building ablaze. A shotgun pointed to Morris’s head blocked his escape from the flames. Four days later Morris died, though he managed in his last hours to describe his attackers to the FBI. Frank Morris’s death was one of several Klan murders that terrorized residents of northeast Louisiana and Mississippi, as the perpetrators continued to elude prosecution during this brutal era in American history. In Devils Walking: Klan Murders along the Mississippi in the 1960s, Pulitzer Prize finalist and journalist Stanley Nelson details his investigation—alongside renewed FBI attention—into these cold cases, as he uncovers the names of the Klan’s key members as well as systemized corruption and coordinated deception by those charged with protecting all citizens. Devils Walking recounts the little-known facts and haunting stories that came to light from Nelson’s hundreds of interviews with both witnesses and suspects. His research points to the development of a particularly virulent local faction of the Klan who used terror and violence to stop integration and end the advancement of civil rights. Secretly led by the savage and cunning factory worker Red Glover, these Klansmen—a handpicked group that included local police officers and sheriff’s deputies—discarded Klan robes for civilian clothes and formed the underground Silver Dollar Group, carrying a silver dollar as a sign of unity. Their eight known victims, mostly African American men, ranged in age from nineteen to sixty-seven and included one Klansman seeking redemption for his past actions. Following the 2007 FBI reopening of unsolved civil rights–era cases, Nelson’s articles in the Concordia Sentinel prompted the first grand jury hearing for these crimes. By unmasking those responsible for these atrocities and giving a voice to the victims’ families, Devils Walking demonstrates the importance of confronting and addressing the traumatic legacy of racism.
The most riveting reads in history meet today's biggest thriller writers in Thrillers: 100 Must-Reads.Edited by David Morrell and Hank Wagner, Thrillers: 100 Must-Reads examines 100 seminal works of suspense through essays contributed by such esteemed modern thriller writers as: David Baldacci, Steve Berry, Sandra Brown, Lee Child, Jeffery Deaver, Tess Gerritsen, Heather Graham, John Lescroart, Gayle Lynds, Katherine Neville, Michael Palmer, James Rollins, R. L. Stine, and many more.Thrillers: 100 Must-Reads features 100 works - from Beowulf to The Bourne Identity, Dracula to Deliverance, Heart of Darkness to The Hunt for Red October - deemed must-reads by the International Thriller Writers organization.Much more than an anthology, Thrillers: 100 Must-Reads goes deep inside the most notable thrillers published over the centuries. Through lively, spirited, and thoughtful essays that examine each work's significance, impact, and influence, Thrillers: 100 Must-Reads provides both historical and personal perspective on those spellbinding works that have kept readers on the edge of their seats for centuries.
Almost nobody approves of the way our government is working. Almost everybody agrees that money in the form of political donations is a major part of the problems we witness. Corporate and special interest donations are seen as the most egregious parts of the political finance problem. Our history books are not as complete as they arguably should have been when it comes to some of our more controversial historical events. It is difficult to imagine any reason for these omissions that does not involve malice on the part of the author. After all, when was the last time someone came to you with information they did not want you to have? The goal of this book is to offer ideas about how we might fix the political dysfunction that dominates our daily news and conversation. The reader will, I hope, find themselves drawn into a conversation that will be comfortable and productive when it comes to their involvement. The more we talk to one another, the more likely it will be that we begin to agree on solutions to our current political problems.
Rightly called the saddest story in rock 'n' roll history, this Creedence biography--newly updated with stories from band members, producers, business associates, close friends, and families--recounts the tragic and triumphant tale of one of America's most beloved bands. Hailed as the great American rock band from 1968 to 1971, Creedence Clearwater Revival captured the imaginations of a generation with classic hits like "Proud Mary," "Down on the Corner," "Green River," "Born on the Bayou," and "Who'll Stop the Rain." Mounting tensions among bandmates over vibrant guitarist and lead vocalist John Fogerty's creative control led to the band's demise. Tracing the lives of four musicians who redefined an American roots-rock sound with unequaled passion and power, this music biography exposes the bitter end and abandoned talent of a band left crippled by debt and dissension.
Thank you for visiting our website. Would you like to provide feedback on how we could improve your experience?
This site does not use any third party cookies with one exception — it uses cookies from Google to deliver its services and to analyze traffic.Learn More.