What skills are needed for the future? This book argues for T-shaped professionals who are adaptive innovators, with broad communication skills and deep problem-solving skills. We invite readers to explore this question from the perspective of academics, educators, business practitioners, those in government, as well as researchers trying to measure more precisely just what it means to be a T-shaped professional and adaptive innovator.
In this book, experts from industry and academia explore these trends and discuss how innovative companies are leveraging Artificial Intelligence and intelligent tools to make the workforce more inclusive, and enhance and augment the human worker rather than replace it. Jobs, and nature of work as we know it, are changing rapidly. As companies become more "digital," employees need to be empowered to become more innovative. Disruptive changes to work behaviors and business models will have a profound impact on the nature of work and worker. In many industries and countries, the most in-demand occupations, specialties, and skills did not exist ten or even five years ago, and the pace of change is set to accelerate. This will have a tremendous impact on how the workforce of the future acquires and applies new skills, and how companies organize work to stay nimble and competitive. In this book, experts from industry and academia explore these trends and discuss how innovative companies are leveraging Artificial Intelligence and intelligent tools to make the workforce more inclusive, and enhance and augment the human worker rather than replace it.
In this book, experts from industry and academia explore these trends and discuss how innovative companies are leveraging Artificial Intelligence and intelligent tools to make the workforce more inclusive, and enhance and augment the human worker rather than replace it. Jobs, and nature of work as we know it, are changing rapidly. As companies become more "digital," employees need to be empowered to become more innovative. Disruptive changes to work behaviors and business models will have a profound impact on the nature of work and worker. In many industries and countries, the most in-demand occupations, specialties, and skills did not exist ten or even five years ago, and the pace of change is set to accelerate. This will have a tremendous impact on how the workforce of the future acquires and applies new skills, and how companies organize work to stay nimble and competitive. In this book, experts from industry and academia explore these trends and discuss how innovative companies are leveraging Artificial Intelligence and intelligent tools to make the workforce more inclusive, and enhance and augment the human worker rather than replace it.
In this book, experts from industry and academia explore these trends and discuss how innovative companies are leveraging Artificial Intelligence and intelligent tools to make the workforce more inclusive, and enhance and augment the human worker rather than replace it. Jobs, and nature of work as we know it, are changing rapidly. As companies become more "digital," employees need to be empowered to become more innovative. Disruptive changes to work behaviors and business models will have a profound impact on the nature of work and worker. In many industries and countries, the most in-demand occupations, specialties, and skills did not exist ten or even five years ago, and the pace of change is set to accelerate. This will have a tremendous impact on how the workforce of the future acquires and applies new skills, and how companies organize work to stay nimble and competitive. In this book, experts from industry and academia explore these trends and discuss how innovative companies are leveraging Artificial Intelligence and intelligent tools to make the workforce more inclusive, and enhance and augment the human worker rather than replace it.
What skills are needed for the future? This book argues for T-shaped professionals who are adaptive innovators, with broad communication skills and deep problem-solving skills. We invite readers to explore this question from the perspective of academics, educators, business practitioners, those in government, as well as researchers trying to measure more precisely just what it means to be a T-shaped professional and adaptive innovator.
The degree to which a company is or is not focused on their customers, and the successful outcomes of those customers, will define the financial success of that company and its ability to survive in the services economy. Having researched companies that have existed for 100 years, we have seen that these survivors differentiated themselves by having have formed closer relationships with their customers. This deeper relationship allows them to anticipate their customer needs better and to react faster to changes in the market environment than do the market laggards. History is littered with examples of companies missing market trends and going out of business while their competitors thrived. The 'Customer Experience' is both an outcome and a strategy and it needs to be a core competency of all modern enterprises. Today's customers demand value and they only see real value in shared positive outcomes. Customer Experience means developing value based relationships with your customers, suppliers and partners in order to exceed their needs and not just their expectations. The model for business has changed from the industrial based models of yesterday to the value based models defined by the service economy. The emphasis of this book will be on demonstrating how to improve the service experience and fully integrate it into an organization by vigilantly and systematically determining and delivering what its customers are seeking.
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