Hajo A. Reijers's Books

Fundamentals of Business Process Management

By: Marlon Dumas,Marcello La Rosa,Jan Mendling,Hajo A. Reijers

Write a review Read reviews Take a Quiz Solve Book Puzzle

Fundamentals of Business Process Management

By: Marlon Dumas,Marcello La Rosa,Jan Mendling,Hajo A. Reijers

This textbook covers the entire Business Process Management (BPM) lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from business management, computer science and industrial engineering are blended into one comprehensive and inter-disciplinary approach. The presentation is illustrated using the BPMN industry standard defined by the Object Management Group and widely endorsed by practitioners and vendors worldwide. In addition to explaining the relevant conceptual background, the book provides dozens of examples, more than 230 exercises – many with solutions – and numerous suggestions for further reading. This second edition includes extended and completely revised chapters on process identification, process discovery, qualitative process analysis, process redesign, process automation and process monitoring. A new chapter on BPM as an enterprise capability has been added, which expands the scope of the book to encompass topics such as the strategic alignment and governance of BPM initiatives. The textbook is the result of many years of combined teaching experience of the authors, both at the undergraduate and graduate levels as well as in the context of professional training. Students and professionals from both business management and computer science will benefit from the step-by-step style of the textbook and its focus on fundamental concepts and proven methods. Lecturers will appreciate the class-tested format and the additional teaching material available on the accompanying website.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

546

Publisher

Springer

Published Date

ISBN 10

3662565099

ISBN 13

9783662565094

Design and Control of Workflow Processes

Business Process Management for the Service Industry

By: Hajo A. Reijers

Write a review Read reviews Take a Quiz Solve Book Puzzle

Design and Control of Workflow Processes

Business Process Management for the Service Industry

By: Hajo A. Reijers

The motivation behind the conception of this monograph was to advance scientific knowledge about the design and control of workflow processes. A workflow pr- ess (or workflow for short) is a specific type of business process, a way of or- nizing work and resources. Workflows are commonly found within large admin- trative organizations such as banks, insurance companies, and governmental agencies. Carrying out the tasks of a workflow in a particular order is required to handle one type of case. Examples of cases are mortgage applications, customer complaints, and claims for unemployment benefits. A workflow used in handling mortgage applications may contain tasks for recording the application, specifying a mortgage proposal, and approving the final policy. The monograph concentrates on four workflow-related issues within the area of Business Process Management; the field of designing and controlling business processes. The first issue is how workflows can be adequately modeled. Workflow mod- ing is an indispensable activity to support any reasoning about workflows. Diff- ent purposes of workflow modeling can be distinguished, such as system ena- ment by Workflow Management Systems, knowledge management, costing, and budgeting. The focus of workflow modeling in this monograph is (a) to support simulation and analysis of workflows and (b) to specify a new workflow design. The main formalism used for the modeling of workflows is the Petri net. Many - isting notions to define several relevant properties have been adopted, such as the workflow net and the soundness notion.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

331

Publisher

Springer

Published Date

ISBN 10

3540366156

ISBN 13

9783540366157

Business Process Model Abstraction

Theory and Practice

By: Sergey Smirnov,Hajo A. Reijers,Thijs Nugteren,Mathias Weske

Write a review Read reviews Take a Quiz Solve Book Puzzle

Business Process Model Abstraction

Theory and Practice

By: Sergey Smirnov,Hajo A. Reijers,Thijs Nugteren,Mathias Weske

Business process management aims at capturing, understanding, and improving work in organizations. The central artifacts are process models, which serve different purposes. Detailed process models are used to analyze concrete working procedures, while high-level models show, for instance, handovers between departments. To provide different views on process models, business process model abstraction has emerged. While several approaches have been proposed, a number of abstraction use case that are both relevant for industry and scientifically challenging are yet to be addressed. In this paper we systematically develop, classify, and consolidate different use cases for business process model abstraction. The reported work is based on a study with BPM users in the health insurance sector and validated with a BPM consultancy company and a large BPM vendor. The identified fifteen abstraction use cases reflect the industry demand. The related work on business process model abstraction is evaluated against the use cases, which leads to a research agenda.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

Publisher

Universitätsverlag Potsdam

Published Date

ISBN 10

3869560541

ISBN 13

9783869560540

Book's by Hajo A. Reijers

Fundamentals of Business Process Management

Fundamentals of Business Process Management

Design and Control of Workflow Processes

Design and Control of Workflow Processes

Business Process Model Abstraction

Business Process Model Abstraction

Username

Password

Username

Password

Password again

Birthday

Email