IT’S TIME FOR YOU TO INCREASEEMPLOYEE ACCOUNTABILITY—NO EXCUSES! “Very engaging! Grimshaw and Baron provide practical coaching pointson how to translate leadership intentions into results.” DAVE HILFMAN, SENIOR VICE PRESIDENT, CONTINENTAL AIRLINES “A timely collection of valuable lessons on how toprevent excuses before they happen.” MICHAEL PIETRUNTI, PRESIDENT & CHIEF EXECUTIVE OFFICER,KYOCERA MITA AMERICA, INC. “Jam-packed with authentic examples and insights, this book encourages allleaders to actively look in the mirror and pay keen attention to the eff ectiveexecution of their most important responsibilities.” JEFF IRMER, VP OF SALES, THE AMERICAS,HONEYWELL AUTOMATION AND CONTROL SOLUTIONS “It’s never been more important for leaders to take responsibility anddrive accountability. Unfortunately, in too many organizations thoseare just words. Grimshaw and Baron provide practical guidanceon how to translate these ideas into authentic actions.” JEFFREY A. HIRSCH, REGIONAL PRESIDENT, RESIDENTIAL SERVICES,NEW YORK CITY REGION, TIME WARNER CABLE About the Book There are three kinds of employees: Some areSaints; they’re always accountable. Some areSinners; they’re never accountable. But mostare Save-ables; sometimes they make goodchoices, sometimes they don’t. What makesthe diff erence? Leadership without Excuses hasthe answers. Jeff Grimshaw and Gregg Baron help youput an end to the Save-ables’ poor choicesand excuse-making—and convert them intoSaints. The secret is to communicate clear andcredible expectations, create compelling consequences,and lead conversations groundedin reality. In order to save the Save-ables, you need to: BOOST THE CLARITY AND CREDIBILITYOF YOUR HIGH EXPECTATIONS REWARD WHAT YOU WANT TO SEEMORE OF—AND STOP TOLERATINGWHAT YOU DON’T PROMOTE PERSONAL OWNERSHIP WHILESTRETCHING YOUR PEOPLE TAP INTO HIDDEN SOURCES OF MOTIVATION USE YOUR AUTHORITY EFFECTIVELY—BUT WISELY TREAT MISTAKES AS INTELLECTUAL CAPITAL PREVENT EXCUSES BEFORE THEY HAPPEN There’s no excuse for putting up with excuses.Leadership without Excuses is for anyone whoactually wants to do something about it. It’sthe definitive guide to taking excuses outof the system and creating an environmentwhere accountability and performance areconsistently high. With this game-changingguide, you’ll stop the excuses in their tracksand put your team on the path to success. Find out more at www.takeawayexcuses.com
The Sales Professional's Idea-A-Day Guide" is loaded with ideas -- 250 of them, one for each workday of the year -- that will make your sales soar and give you the tools to build long-term sales success into your sales career every day of the year.Five minutes a day is all it takes. Whether you've been in sales for 20 days or 20 years, you'll have an easy-to-use daily reference for getting a new idea or double-checking ones you haven't used in a while. The main components -- the self-test, the FYIs, and the work sheets -- cover key points in selling success.
How do salespeople become successful? According to the author, the only surefire way is to absorb new ideas and information one day at a time. That's the premise behind this sales guide that contains 250 "small" ideas that readers can put to work immediately to make a big improvement in selling and customer service effectiveness. Two basic formats are used for these idea-starters: FYI sections, simple checklists such as key points to remember when making a sales presentation, and forms and grids that guide the rep through such basic tasks as preparing a territory analysis or identifying specific customer service problems. Nearly 100 illustrations, charts, and worksheets are included.
The reign of Queen Anne, the last Stuart monarch, was a period of significant progress for the country: Britain became a major military power on land, the union of England and Scotland created a united kingdom of Great Britain, and the economic and political basis for the Golden Age of the eighteenth century was established. However, the queen herself has received little credit for these achievements and has long been pictured as a weak and ineffectual monarch dominated by her advisers. This landmark biography of Queen Anne shatters that image and establishes her as a personality of integrity and invincible stubbornness, the central figure of her age. Praise for the earlier edition: “A thoughtful and . . . authoritative study, easily the best thing we have on the Queen. Like Anne herself, it is eminently worthy.”—Angus McInnes, History “With the appearance of this volume, a generation of revision in Queen Anne studies comes to fruition.”—Henry Horowitz, American Historical Review “The best kind of biography, scholarly but sympathetic, as well as highly readable.”—John Kenyon, The Observer “Bold . . . startling . . . imaginative and persuasive.”—G.C. Gibbs, London Review of Books
A critical review of the literature on written expression disorders of individuals with learning disabilities. The purpose of the book is to shed light on issues concerning definition, assessment and interaction for individuals with writing disorders. The integrated model of written expression offered draws on the work of cognitive psychology, neurolinguistics and sociolinguistics. The model illustrates the interrelationship between cognitive and affective processing networks that influence the selection and use of linguistics and information structures in producing a written text. Particularly noteworthy aspects of this book are: the emphasis on the role of writing in developing higher mental functions (other texts on writing disorders have placed greater emphasis on lower-order aspects); not only the addition and integration of the sociolinguistic dimension into the model of writing but also the inclusion of guidelines for assessing this dimension; specification of needed research in which both populations and tasks have been carefully defined; and, finally, notice of the importance of a continuum for defining, assessing and treating each component of written expression. This state-of-the-art work on disorders of writing is of interest to both researchers and clinicians concerned with written expression disorders in children and/or adults.
The Texas State Historical Association is pleased to offer a reprint edition of Stephen F. Austin: Empresario of Texas, Gregg Cantrell’s path-breaking biography of the founder of Anglo Texas. Cantrell’s portrait goes beyond the traditional interpretation of Austin as the man who spearheaded American Manifest Destiny. Cantrell portrays Austin as a borderlands figure who could navigate the complex cultural landscape of 1820s Texas, then a portion of Mexico. His command of the Spanish language, respect for the Mexican people, and ability to navigate the shoals of Mexican politics made him the perfect advocate for his colonists and often for all of Texas. Yet when conflicts between Anglo colonists and Mexican authorities turned violent, Austin’s accomodationist stance became outdated. Overshadowed by the military hero Sam Houston, he died at the age of forty-three, just six months after Texas independence. Decades after his death, Austin’s reputation was resurrected and he became known as the “Father of Texas.” More than just an icon, Stephen F. Austin emerges from these pages as a shrewd, complicated, and sometimes conflicted figure.
As the foremost white West Indian writer of this century and author of the widely acclaimed novel Wide Sargasso Sea, Jean Rhys (1890-1979) has attracted much critical attention, most often from the perspective of gender analysis. Veronica Gregg extends our critical appreciation of Rhys by analyzing the complex relationship between Rhys's identity and the structures of her fiction, and she reveals the ways in which this relationship is connected to the history of British colonization of the West Indies. Gregg focuses on Rhys as a writer--a Creole woman analyzing the question of identity through literary investigations of race, gender, and colonialism. Arguing that history itself can be a site where different narratives collide and compete, she explores Rhys's rewriting of the historical discourses of the West Indies and of European canonical texts, such as Rhys's treatment of Jane Eyre in Wide Sargasso Sea. Gregg's analysis also reveals the precision with which Rhys crafted her work and her preoccupation with writing as performance.
“Fascinating.”—New York Times Book Review • “Well-written.”—The Boston Globe • “Extraordinary.”—The Christian Science Monitor • “A compelling page-turner.”—Adam Hochschild On the eve of a new century, an up-and-coming Theodore Roosevelt set out to transform the U.S. into a major world power. The Spanish-American War would forever change America's standing in global affairs, and drive the young nation into its own imperial showdown in the Philippines. From Admiral George Dewey's legendary naval victory in Manila Bay to the Rough Riders' heroic charge up San Juan Hill, from Roosevelt's rise to the presidency to charges of U.S. military misconduct in the Philippines, Honor in the Dust brilliantly captures an era brimming with American optimism and confidence as the nation expanded its influence abroad.
Entanglement was initially thought by some to be an oddity restricted to the realm of thought experiments. However, Bell’s inequality delimiting local - havior and the experimental demonstration of its violation more than 25 years ago made it entirely clear that non-local properties of pure quantum states are more than an intellectual curiosity. Entanglement and non-locality are now understood to ?gure prominently in the microphysical world, a realm into which technology is rapidly hurtling. Information theory is also increasingly recognized by physicists and philosophers as intimately related to the foun- tions of mechanics. The clearest indicator of this relationship is that between quantum information and entanglement. To some degree, a deep relationship between information and mechanics in the quantum context was already there to be seen upon the introduction by Max Born and Wolfgang Pauli of the idea that the essence of pure quantum states lies in their provision of probabilities regarding the behavior of quantum systems, via what has come to be known as the Born rule. The signi?cance of the relationship between mechanics and information became even clearer with Leo Szilard’s analysis of James Clerk Maxwell’s infamous demon thought experiment. Here, in addition to examining both entanglement and quantum infor- tion and their relationship, I endeavor to critically assess the in?uence of the study of these subjects on the interpretation of quantum theory.
Gregg's book is the closet thing I've encountered in a long time to a one-volume user's manual for operating Western Civilization." —The Stream "Reason, Faith, and the Struggle for Western Civilization offers a concise intellectual history of the West through the prism of the relationship between faith and reason." —Free Beacon The genius of Western civilization is its unique synthesis of reason and faith. But today that synthesis is under attack—from the East by radical Islam (faith without reason) and from within the West itself by aggressive secularism (reason without faith). The stakes are incalculably high. The naïve and increasingly common assumption that reason and faith are incompatible is simply at odds with the facts of history. The revelation in the Hebrew Scriptures of a reasonable Creator imbued Judaism and Christianity with a conviction that the world is intelligible, leading to the flowering of reason and the invention of science in the West. It was no accident that the Enlightenment took place in the culture formed by the Jewish and Christian faiths. We can all see that faith without reason is benighted at best, fanatical and violent at worst. But too many forget that reason, stripped of faith, is subject to its own pathologies. A supposedly autonomous reason easily sinks into fanaticism, stifling dissent as bigoted and irrational and devouring the humane civilization fostered by the integration of reason and faith. The blood-soaked history of the twentieth century attests to the totalitarian forces unleashed by corrupted reason. But Samuel Gregg does more than lament the intellectual and spiritual ruin caused by the divorce of reason and faith. He shows that each of these foundational principles corrects the other’s excesses and enhances our comprehension of the truth in a continuous renewal of civilization. By recovering this balance, we can avoid a suicidal winner-take-all conflict between reason and faith and a future that will respect neither.
An ambitious and shocking exposé of America’s hidden empire in Liberia, run by the storied Firestone corporation, and its long shadow In the early 1920s, Americans owned 80 percent of the world’s automobiles and consumed 75 percent of the world’s rubber. But only one percent of the world’s rubber grew under the U.S. flag, creating a bottleneck that hampered the nation’s explosive economic expansion. To solve its conundrum, the Firestone Tire and Rubber Company turned to a tiny West African nation, Liberia, founded in 1847 as a free Black republic. Empire of Rubber tells a sweeping story of capitalism, racial exploitation, and environmental devastation, as Firestone transformed Liberia into America’s rubber empire. Historian and filmmaker Gregg Mitman scoured remote archives to unearth a history of promises unfulfilled for the vast numbers of Liberians who toiled on rubber plantations built on taken land. Mitman reveals a history of racial segregation and medical experimentation that reflected Jim Crow America—on African soil. As Firestone reaped fortunes, wealth and power concentrated in the hands of a few elites, fostering widespread inequalities that fed unrest, rebellions and, eventually, civil war. A riveting narrative of ecology and disease, of commerce and science, and of racial politics and political maneuvering, Empire of Rubber uncovers the hidden story of a corporate empire whose tentacles reach into the present.
With the release of hundreds of damaging documents, a dark side of Switzerland's democracy has been unveiled. Switzerland is now seen as a nation of greedy bankers, collaborators with the Nazis, and robbers of the wealth of the victims of the Holocaust. Swiss Banks and Jewish Souls is a powerfully enlightening account of how a small and determined group of people from divergent backgrounds humbled the legendary Swiss financial empire to achieve a measure of justice for Holocaust survivors and their heirs, while shattering the myth of Swiss wartime neutrality. Rickman tells how a small group of people, none of them professional historians, pieced together a puzzle of unknown proportions and proceeded to dismantle the myth of Swiss innocence and victimization at the hands of the Nazis, and expose a fifty-year cover-up. Untold numbers of European Jews and others placed their funds in Swiss banks because they believed they offered a safe haven for funds which the Nazis were trying to control. What better place to put their money than in Switzerland? Swiss Banks and Jewish Souls discusses how investigative groups proved that Switzerland stole the money of the Jews and helped the Nazis to do the same. No one began with evidence and no one had a source of knowledge upon which to fall back. All they shared was a feeling that something was terribly wrong and that a great injustice had occurred. Propelled by this instinct, a U.S. Senator, the World Jewish Congress, a British Parliamentarian, the U.S. Holocaust Memorial Museum, and a handful of Holocaust survivors accomplished what the U.S., British, and French governments and a group of feuding Jewish organizations could not or would not do. As a result of this effort, how the world views Switzerland and how Switzerland views itself has been redefined. Most importantly, those who survived the Nazi horrors, only to be victimized again by the Swiss bankers, have now achieved some measure of justice, or at least financial compensation after more than fifty years.
This is an ethnographic collection of 12 edited talks and conversations from a conference on violence, conflict, and the world order held at Eastern Kentucky University. The conference was organized by Carole Garrison, Chair of Criminal Justice and Police Studies at EKU, who arranged for video recording and transcription of the talks and conversations. The collection is divided into two parts: domestic and global issues. Some of the topics examined include violence against women, restrictions on women's reproduction, culture and ideology, homeland security, terrorism and invasion, empire, and human rights. The talks themselves are framed by an insightful and exciting prologue and an intriguing epilogue by the editor.
Experiments With People showcases 28 intriguing studies that have significantly advanced our understanding of human thought and social behavior. These studies, mostly laboratory experiments, shed light on the irrationality of everyday thinking, the cruelty and indifference of 'ordinary' people, the operation of the unconscious mind, and the intimate bond between the self and others. This book tells the inside story of how social psychological research gets done and why it matters. Each chapter focuses on the details and implications of a single study, but cites related research and real-life examples. All chapters are self-contained, allowing them to be read in any order. Each chapter is divided into: *Background--provides the rationale for the study; *What They Did--outlines the design and procedure used; *What They Found--summarizes the results obtained; *So What?--articulates the significance of those results; *Afterthoughts--explores the broader issues raised by the study; and *Revelation--encapsulates the 'take-home message' of each chapter. This paperback is ideal as a main or supplementary text for courses in social psychology, introductory psychology, or research design.
Margo and Tom Helot boast a gorgeous home, super-achieving kids, and satisfied goals. What upends them is not violence or a secret from the past ... but the economy. Tom's company goes bankrupt, and as he flails company goes bankrupt, and as he flails about, the family collapes into a financially unsettled heap."--Library Journal.
For two centuries, American presidents have considered themselves to be representatives of the American people. In this detailed study of presidential representation, Gary Gregg explores the theory, history, and consequences of presidents acting as representatives in the American political system. Gregg explores questions such as what it means to be a representative, how the Founding Fathers understood the place of the presidency in the Republic established by the Constitution, and the effects a representational presidency has on deliberative democracy. This important examination of the presidency's place in our political system is essential reading for those interested in American political theory, constitutional studies, and American history.
Assisted Dying is an ethnographically based murder mystery that uses the unexplained deaths of elderly people on Florida's Gold Coast to examine American cultural values. Diversity, immigration and the American Dream, and aging, retirement, death, and dying are just some of the issues illuminated. The novel skillfully draws readers in, teaching students key concepts in the social sciences as they follow cultural anthropologist Julie Norman in her quest to solve the dark mystery.
Between June 1812 and January 1815, US and British forces, notably the regular infantrymen of both sides (including the Canadian Fencibles Regiment), fought one another on a host of North American battlefields. This study examines the evolving role and combat performance of the two sides' regulars during the conflict, with particular reference to three revealing battles in successive years: Queenston Heights, Crysler's Farm, and Chippawa. Featuring full-color artwork and battle maps, this fully illustrated study investigates the US and British regular infantry's role, tactics, junior leadership, and combat performance on three battlefields of the War of 1812. The actions assessed here notably demonstrate the evolution of US regulars from their initial poor showing to an emerging professionalism that allowed them to face their British opponents on equal terms.
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