TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description
Coaching a youth sports team is as challenging as ever these days. Whether it’s a T-ball team with 5- and 6-year-olds, an under-10 soccer team, or a travel basketball team with a roster of experienced players, coaches face a lengthy and imposing to-do list. Among the responsibilities are teaching skills, organizing productive practices, managing game days, instilling life lessons, and—most important of all—meeting the diverse needs of every child who is counting on you to make the season a memorable one for all the right reasons. As you embark on your journey, who better to help you navigate the twists and turns that accompany a youth sports season than some of the most respected professional and collegiate coaches around—Joe Maddon, Karch Kiraly, Jenny Boucek, John Harbaugh, Ken Hitchcock, Charlotte Smith, and Sean Payton among others—who share incredible insight and wisdom in Secrets of Successful Coaching. Some of these coaches have reached the pinnacle of their sport, leading teams to Super Bowl titles and NCAA Championships; others have played under the bright lights and suffocating pressure of huge games before moving to the sidelines; and all possess that special touch when it comes to making a difference through the power of sports. They know the secrets to connecting with kids and the best ways of inspiring and motivating them, building their confidence, helping them learn from setbacks and disappointments, and what it takes to be a great leader and role model. Coaching children in sports is a privilege, and an incredible opportunity to influence young lives both on and off the field. Secrets of Successful Coaching will help you be that coach that kids love playing for and learning from—and the reason they’ll remember you for the rest of their lives.
The circumstances of the loss of HMAS Sydney II in November 1941 have, until now, largely been determined by officialdom. A Parliamentary Inquiry Report by the Joint Standing Committee on Foreign Affairs, Defence and Trade in 1999 was noncommittal in explaining the actions of the Sydney’s Captain, Joseph Burnett, in approaching the German raider, HSK Kormoran, whereas the Cole Commission of Inquiry conducted in 2008-9 held Burnett completely responsible for the loss of the cruiser. Commissioner Cole alleged that Captain Burnett chased the unknown vessel for an hour and a half at a speed of 14 knots (approx 20 nautical miles) after the vessel had turned away upon encountering the cruiser, that Burnett carelessly assessed the disguised raider as appearing innocent at all times, and that Burnett did not go to action stations and approached the vessel to within point-blank range to finally ascertain her identity. However, new evidence based on Kormoran’s actual navigation has found the raider sailed a much shorter distance (approx. eight nautical miles) from the turning point to the battle site, and as a consequence, Burnett had earlier ordered the suspected enemy vessel to stop. That Kormoran was ordered to stop clearly demonstrates that many of the findings made by Commissioner Cole are now unsustainable and that far from being careless, Burnett had indeed followed the prescribed challenge procedures. The navigation also confirms that both vessels were stationary or moving very slowly at the moment the action began, exposing Kormoran’s Captain Detmers’ use of the underwater torpedo tube in delivering the initial catastrophic blow to the Sydney.
This book constructively examines Sydney's final resting place and that of Kormoran in a systematic and analytical approach. It makes independent adjudications on all relevant information.
All-American Washington State quarterback Ryan Leaf, who led the WSU Cougars to a Rose Bowl appearance in 1998, shares the ins and outs of a young man from Montana, attending college with dreams of a pro football career! It covers four years, from the moment Leaf decided to attend Washington State up through the Rose Bowl appearance in 1998. For college football fans and for WSU Cougar fans, this is an entertaining, behind-the-scenes journey through a fascinating time in the school's football history. For sports fans generally, it offers an unvarnished look at the world of college athletics, good and bad. The book does not glorify the sport or the WSU Cougar team, but does shed light on the powerful stories, colorful characters and some of the shenanigans behind one of our country's most beloved weekend pastimes.
Ultimate Fantasy Football requires each league member to choose one player from each NFL team; each game is therefore important and worth watching. By adopting the perspective of the fantasy league, participants become interested in far more players--often on teams of no particular interest to anyone but their hometown fans.
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