The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This volume covers design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and design considerations for outsourcing.
Successful business organisations need to be able to manage the process of change effectively in order to ensure that the benefits of planned projects and long-term strategies are realised. PRINCE2 (Projects in Controlled Environments) provides a structured project management framework for all types of projects, and is widely recognised by the UK government as well as throughout the private sector. This book contains best practice guidance for senior managers on how to delegate the planning and implementation of projects whilst remaining in overall strategic control, in order to successfully deliver desired business benefits.
This reference manual describes the PRINCE2 project management method which provides detailed guidance on how to set up, organize, manage, control and deliver your projects on time, within budget and to the right quality.
Addresses the complex subject of managing applications from the initial business need, through the Application Management lifecycle, up to and including retirement." - page 3.
This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
Combining rigour and flexibility, MSP helps all organisations - public sector and private, large and small - achieve successful outcomes from their programme management time and time again. With change a pressing reality for all organisations, successful programme management has never been more vital to success. Organisations must respond as new processes or services are introduced, supplier relationships alter and structures adapt to market forces or legislation. At the same time, all organisations strive to achieve excellence by improving practices, offering better services, preparing more effectively for the future and encouraging innovation. But change always creates new challenges and risks. Inevitably there will be interdependencies to manage and conflicting priorities to resolve as the organisation adapts not just to a new situation internally but to the constantly shifting world outside.To enable organisations to manage their programmes successfully, they need a structured framework that does two things. It must acknowledge that every programme exists in its own context and demands unique interpretation. At the same time it must be universally applicable. MSP has been developed with these two priorities in mind. Its framework allows users to consistently manage a huge variety of programmes so that they deliver quality outcomes and lasting benefits. Fusing leadership with management best practice, MSP enables organisations to coordinate their key functions, develop a clear sense of unity and purpose and achieve the strategic cohesion necessary to drive through effective change
Describes portfolio management. This guide helps you understand how portfolio management can assist in addressing the challenges you and an organization face and how to respond to the demands for more customer focused service. It explains role of portfolio management prioritizing investment decisions.
PRINCE2 (Projects in Controlled Environments) sets out project management guidance for all types and sizes of projects, and it has become a de facto standard used extensively by the UK government as well as widely recognised throughout the private sector both in the UK and internationally. This publication explains the PRINCE2 methodology, with real-life case studies to demonstrate how it can be tailored to it the current practices and culture of any organisation.
Service Delivery is the second element in the new ITILInfrastructure Library to be published. Service providersneed to offer business users adequate support - ServiceDelivery covers all aspects that must be taken intoconsideration. Issues covered include Service LevelManagement, Financial Management for IT Services, ITService ......
The Office for Standards in Education (Ofsted) is a non-ministerial government department accountable to Parliament, which seeks to help improve the quality and standards of education and childcare through independent inspection and regulation. This departmental report covers Ofsted's work during the year 2006-07, as well as giving information on its organisational structure, expenditure and performance against Service Delivery Agreement targets. This is Ofsted's final report, as from April 2007 a new organisation was established called the Office for Standards in Education, Children's Services and Skills (which will also be known as Ofsted). This new body brings together the work of the Adult Learning Inspectorate, the children's services responsibilities of the Commission for Social Care Inspection and the inspection functions of the Children and Family Court Advisory and Support Service from Her Majesty's Inspectorate of Court Administration with the work of the old Ofsted.
This guide provides clear and unambiguous guidance to value management. It is the first cross-sector and universally-applicable guidance on how to maximise value in a way that takes account of an organisation's priorities, differing stakeholder needs and, at the same time, the use of resources as efficiently and effectively as possible. It is the basis for a qualification scheme, initially an APM Group Foundation level examination. It meets the requirements of all the markets it addresses (namely the PPM market with information for Senior Management), identifies the attributes, processes, techniques and benefits of value management and encourages the delivery of Value for Money; is applicable generally across all project environments and compatible with OGC's core portfolio, programme, project and risk management (P3RM) guidance
This Management of risk (M_o_R) pocketbook is intended to help organisations put in place an effective framework for taking informed decisions about the risks that afffect their performance across all organisational activities, whether these are strategic, programme, project or operational. The M_o_R framework is based on four core concepts: M_o_R principles, M_o_R approach, M_o_R processes, and embedding and reviewing M_o_R.
Data and facts about the state of the United Kingdom can be found in this comprehensive, up-to-date yearbook. It provides a wide range of information about the nation's spheres of activity, including economic activity, the environment, social and cultural affairs, and more.
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