Grace L. Duffy's Books

Modular Kaizen

Continuous and Breakthrough Improvement

By: Grace L. Duffy

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Modular Kaizen

Continuous and Breakthrough Improvement

By: Grace L. Duffy

Modular Kaizen is a development of necessity. Improvement has to happen on the fly in our rapidly changing world. This book is about using the resources, people, and schedules already in place to get things done. Modular Kaizen is the counterpoint to a kaizen blitz, in which team members are confined in a room to hammer out an opportunity or a solution to some problem. In the hectic, interrupt-driven environment of many organizations, it is simply not possible to remove critical players from normal operations for any length of time. Grace Duffy draws on 40 years of experience to incorporate techniques, innovations, and lessons learned in pursuit of effective continuous and breakthrough improvement. Part I provides the conceptual model along with steps and tools for process and system improvement in an extremely busy and interrupt-driven workplace. Part II offers three case studiesfrom manufacturing, healthcare, and aerospaceto show how the techniques work in real time. If you are looking for proven approaches to integrating quality improvement into daily work, this is your book. It is written for those of us who have to get it done, not just talk about it. So roll up your sleeves and dig in.

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Page Count

160

Publisher

Quality Press

Published Date

ISBN 10

0873898648

ISBN 13

9780873898645

The Public Health Quality Improvement Handbook

By: Ron Bialek,Grace L. Duffy,John W. Moran

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The Public Health Quality Improvement Handbook

By: Ron Bialek,Grace L. Duffy,John W. Moran

Little in the current world is simple. Nothing comes in a box for us to add water and stir. There are those, however, who have been successful and who are willing to share their success. The messages in The Public Health Quality Improvement Handbook are from leaders, physicians, practitioners, academics, consultants, and researchers who are successfully applying the tools and techniques they share. The chapters are written to support the leaders and workforce of our public health community. This book, a collaboration between ASQ and the Public Health Foundation, is an anthology of chapters written by subject matter experts in public health who are successfully meeting client needs, working together to maximize outcomes, and expanding their collaboration with community partners to encourage better health within neighborhoods, counties, and states. There has never been a better time or a more needed one for us to harness the energy, enthusiasm, hard work, and dedication of our public health workforce to make a lasting difference. By effectively using quality improvement tools and techniques, we can and will improve our nation’s health.

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Page Count

481

Publisher

Quality Press

Published Date

ISBN 10

0873892895

ISBN 13

9780873892896

The Executive Guide to Improvement and Change

By: G. Dennis Beecroft,Grace L. Duffy

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The Executive Guide to Improvement and Change

By: G. Dennis Beecroft,Grace L. Duffy

There are many techniques and a variety of tools available to improve or change an organization, but how do executives and senior management decide which are right for their organizations? The Executive Guide to Improvement and Change is designed to help managers and executives understand the many different approaches to organizational change and improvement. The book explains that there is not one technique that works best for any organization, but rather that the managers and executives need to develop their own strategies with a blending of different methods. The authors share the tools and techniques that they have used to successfully make changes and improvements in their own organizations, which include examples from manufacturing, healthcare, service, government, telecommunications, education, and more. The Executive Guide to Improvement and Change covers a variety of techniques ranging from auditing to teamwork, Six Sigma to Customer Satisfaction, and more. The book will assist executives and managers lead improvement and change initiatives within the organization and the larger business community, as well as educate those who aspire to senior positions of leadership.

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Page Count

273

Publisher

Quality Press

Published Date

ISBN 10

1636940994

ISBN 13

9781636940991

Validating a Best Practice

A Tool for Improvement and Benchmarking

By: Yves Van Nuland,Grace L. Duffy

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Validating a Best Practice

A Tool for Improvement and Benchmarking

By: Yves Van Nuland,Grace L. Duffy

Sharing Best Practices across industries and functions is an accepted approach to continuous improvement. The Benchmarking trend of the 1990s has evolved with the help of competitive analysis, performance excellence awards, and other corporate recognition programs into an ongoing documentation of what works. Bob Camp introduced benchmarking against a Best Practice based on his work at Xerox in the 1980s. Case studies abound documenting Best Practice functions and processes. Some case studies use the words “Best Practice” without evidence that the process, results, or methods are, indeed, superior. What is missing is a comprehensive model for assessing and writing a Best Practice that provides sufficient information to use as an effective benchmark. This book provides that comprehensive model. Today’s consumers expect products and services to be of high quality, reliable, and user-friendly. This is the result of years of continuous improvement and innovation by producers. Although many organizations strive for excellent results, there is still room for improvement. Unfortunately, leaders don’t always have methods and tools to measure or assess that degree of excellence. If leaders could use a tool to discover how good their approaches and methods are, and how excellent their achieved results are, they could plan further improvements. The goal is to achieve excellent results. The tool described in this book guides leaders to achieve that excellence.

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Page Count

192

Publisher

CRC Press

Published Date

ISBN 10

1000091007

ISBN 13

9781000091007

The ASQ Certified Quality Improvement Associate Handbook

By: Grace L. Duffy

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The ASQ Certified Quality Improvement Associate Handbook

By: Grace L. Duffy

The ASQ Certified Quality Improvement Associate (CQIA) certification introduces the basics of quality to organizations and individuals who are new to quality. This book, and the Body of Knowledge (BoK) it supports, form a foundation for applying proven quality principles and practices that are used around the world. This handbook follows the CQIA span in both content and sequence. Let it serve as your guide in preparing for the ASQ CQIA examination, and refer to it frequently as you learn and implement these ideas and tools in your organization.

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Page Count

277

Publisher

Quality Press

Published Date

ISBN 10

1951058143

ISBN 13

9781951058142

Quality Function Deployment and Lean Six Sigma Applications in Public Health

By: Grace L. Duffy,John W. Moran

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Quality Function Deployment and Lean Six Sigma Applications in Public Health

By: Grace L. Duffy,John W. Moran

The public health industry has recognized the value of continuous improvement. Quality Improvement (QI) teams are engaged across the country in identifying root causes of the issues which prevent us from providing the best public health services to communities and individuals. The tools of quality, when used effectively, will truly make a difference in the public’s health. It is time to take a more advanced approach for cross functional and long-term improvements that will achieve the systems level results the public deserves. The purpose of this book is to introduce the concepts embedded in Quality Function Deployment (QFD) and Lean Six Sigma to help Public Health professionals in their implementation of quality improvement within their agencies. The tools and techniques of QFD and Lean Six Sigma can help problem solving teams by providing insight into customer needs and wants, the design and development of customer centric processes, and mapping value streams. Both QFD and Lean Six Sigma focus on doing the most with the resources we have. The methods in this text are the next step to harness the energy, enthusiasm, hard work, and dedication of our public health workforce to make a lasting difference. By effectively expanding the use of QI tools and techniques, we can, and will, improve our nation’s health and the health of the many communities we serve.

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Page Count

225

Publisher

Quality Press

Published Date

ISBN 10

0873891902

ISBN 13

9780873891905

The ASQ CSSYB Study Guide

By: Erica L. Farmer,Grace L. Duffy

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The ASQ CSSYB Study Guide

By: Erica L. Farmer,Grace L. Duffy

Practice questions and test to aid those studying to take the ASQ Certified Six Sigma Yellow Belt exam.

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Page Count

176

Publisher

Quality Press

Published Date

ISBN 10

1951058550

ISBN 13

9781951058555

The ASQ Certified Six Sigma Yellow Belt Study Guide

By: Erica L. Farmer,Grace L. Duffy

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The ASQ Certified Six Sigma Yellow Belt Study Guide

By: Erica L. Farmer,Grace L. Duffy

As a companion to The ASQ Certified Six Sigma Yellow Belt Handbook, this study guide offers helpful exercises for anyone planning to take the ASQ Certified Six Sigma Yellow Belt (CSSYB) exam. Unlike other resources, this book has been developed specifically to address the 2022 CSSYB Body of Knowledge (BoK), considering the proper depth of knowledge and required levels of cognition. Every practice question in both sections details solutions that explain the correct answer and the corresponding section of the BoK to the question to facilitate further study as needed. Inside, you will find: • SECTION 1, which offers 161 practice questions organized by the five parts of the BoK • SECTION 2, which offers 139 additional practice questions from each of the five parts • Updates to the 2022 CSSYB BoK, including new supply chain management, corrective action, preventive action, and work instructions sections • A list of additional references used by the teams that create the test items for the CSSYB examination.

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Page Count

173

Publisher

Quality Press

Published Date

ISBN 10

163694034X

ISBN 13

9781636940342

Executive Focus

Your Life and Career

By: Grace L. Duffy,John W. Moran

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Executive Focus

Your Life and Career

By: Grace L. Duffy,John W. Moran

This book is written for the individual who leads the organization, whether as CEO, senior manager of a major operating function, department manager, or senior technical contributor. It is for those who are in a new organization, new role, new position, or want to refocus an existing role. For those not in these roles but aspiring to them, this book will give you tools, tips, and techniques to help you focus your career.Executive Focus: Your Life and Career is about. Keeping the organization momentum going in the right direction. Keeping the ship on course! Looking for danger. Making contingency plans! Bringing balance to your professional and personal life. Using your creative leadership energy to get where you want to go. With a combined 70 years experience as President, Executive Vice President, senior manager, and other leadership positions, authors Duffy and Moran provide you with the skills to anticipate and plan for changes in your personal or organizational career. You’ll learn how you align your career with your skills, education, experience, knowledge, and proficiency so they are all in the right place in your life. When this happens you have Executive Focus.

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Page Count

164

Publisher

Quality Press

Published Date

ISBN 10

1636940730

ISBN 13

9781636940731

The Public Health Quality Improvement Handbook

By: Ron Bialek,Grace L. Duffy,John W. Moran

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The Public Health Quality Improvement Handbook

By: Ron Bialek,Grace L. Duffy,John W. Moran

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Page Count

481

Publisher

Quality Press

Published Date

ISBN 10

0873892895

ISBN 13

9780873892896

The ASQ Certified Quality Improvement Associate Handbook

By: Grace L. Duffy

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The ASQ Certified Quality Improvement Associate Handbook

By: Grace L. Duffy

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Page Count

277

Publisher

Quality Press

Published Date

ISBN 10

1951058143

ISBN 13

9781951058142

The Executive Guide to Improvement and Change

By: G. Dennis Beecroft,Grace L. Duffy

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The Executive Guide to Improvement and Change

By: G. Dennis Beecroft,Grace L. Duffy

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Page Count

273

Publisher

Quality Press

Published Date

ISBN 10

1636940994

ISBN 13

9781636940991

Book's by Grace L. Duffy

Modular Kaizen

Modular Kaizen

The Public Health Quality Improvement Handbook

The Public Health Quality Improvement Handbook

The Executive Guide to Improvement and Change

The Executive Guide to Improvement and Change

Validating a Best Practice

Validating a Best Practice

The ASQ Certified Quality Improvement Associate Handbook

The ASQ Certified Quality Improvement Associate Handbook

Quality Function Deployment and Lean Six Sigma Applications in Public Health

Quality Function Deployment and Lean Six Sigma Applications in Public Health

The ASQ CSSYB Study Guide

The ASQ CSSYB Study Guide

The ASQ Certified Six Sigma Yellow Belt Study Guide

The ASQ Certified Six Sigma Yellow Belt Study Guide

Executive Focus

Executive Focus

The Public Health Quality Improvement Handbook

The Public Health Quality Improvement Handbook

The ASQ Certified Quality Improvement Associate Handbook

The ASQ Certified Quality Improvement Associate Handbook

The Executive Guide to Improvement and Change

The Executive Guide to Improvement and Change

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