Memoirs of a Change Agent is the most comprehensive book ever written to illustrate Organization Development (OD). It includes significant interventions in manufacturing, nuclear industry, software and community development. The author takes one into the nitty-gritty of his successful interventions. Beyond the amazing interventions, Crosby shares mostly unknown information about the beginning of Organization Development and integrates social justice with it as was the case in the birth of the T-group and the Organization Development movement. "Our turnaround was valued at hundreds of millions of dollars...the underlying most significant change was a human intervention (goal alignment, survey feedback and Crosby's Skill Groups)." -George Bergeron Executive Vice President, Alcoa (Retired) "Crosby's account of the use of the T-group and Kurt Lewin's social psychology is a must read for practitioners and academics." -Edgar H. Schein, Professor Emeritus, MIT "At last, a book that integrates the myriad threads of humanity, OD, T-groups, and social justice, threads often seen as unrelated." -Dr. Gloria J. Burgess, CEO & President, Jazz International "Robert Crosby's knowledge of the importance and application of T-groups is unsurpassed." -Dr. W.Warner Burke, Columbia, University "How does significant change come about? Read this book and marvel, as I did, with how change is accomplished." -Dr. Rodney D. Coates, Miami University "A gift to OD practitioners. He whispers at your shoulder: Here's what to expect, how to handle it, and the underlying principle." -Barry Oshry, Developer of the Power Lab "An exquisite text lovingly imagined for the next generation, this tour de force should be required for aspiring applied social psychologists." -Dr. Richard A. Schmuck, University of Oregon
This text provides an overview of the characteristics and underlying principles of delivering services in today's marketplace, and places these issues in the context of the frameworks and activities of various types of organization, such as financial services, tourism, charities and museums.
Normal Child and Adolescent Development: A Psychodynamic Primer presents a complete picture of mental development, informed by contemporary research and psychodynamic thinking. Dr. Gilmore and Dr. Meersand have taught human development to psychiatric residents, psychology doctoral students, and psychoanalytic candidates for more than a decade, and found an acute need for accessible material integrating recent findings in the psychodynamic literature and psychology research with information on development as a dynamic interaction of the growing mind (including the unconscious mind), the maturing body, and the evolving demands of environment. The book is their response to this need, and it is as unique as it is useful, as compelling as it is comprehensive. Replete with new ideas and fascinating connections, the volume is also beautifully written and a pleasure to read. The clinical vignettes in the text are vivid narratives that make the child at different stages recognizable and memorable. In addition, online video illustrations reinforce the key characteristics at each phase of normal development. In brief: The authors begin with an introduction to the book's theoretical orientation and end with a brief reprise of the importance of developmental thinking in clinical practice, forming a clear framework for the authors' perspective. The authors use familiar developmental demarcations, informed by current thinking, to present chapters on infancy, toddlerhood, oedipal age, latency, preadolescence, early and mid-adolescence, late adolescence, and the still-controversial phase of emerging adulthood. The section on the oedipal-age child merits two chapters, testament to the authors' belief in the critical nature of this phase, which marks a momentous transition in mental development. Grounded in the belief that an understanding of development is a building block of clinical thinking, the book emphasizes that every patient encounter demands familiarity with developmental concepts, as well as the understanding that past and present are inextricably woven together, and that present consciousness is an amalgam of all experience. The book's multisystem approach shows the complexity and diversity of human development. Truly, Normal Child and Adolescent Development: A Psychodynamic Primer is a twenty-first century text, and one that both students and practitioners in psychiatry, psychology, and psychoanalysis will welcome as a valuable resource.
Gil Crosby has accomplished what most of us in the world of applied behavioral science, in general, and OD and T-Group training, in particular, have not—making the theoretical father of our work accessible. Thus, this book is a gift and with it we can understand more deeply and teach others more accurately what Lewin actually stated and meant. Moreover, the book is reader-friendly, visually appealing, and humorous rather than academically boring. Thank you, Gil!" Dr. W. Warner Burke E.L. Thorndike Professor of Psychology and Education Teachers College, Columbia University Kurt Lewin (1890-1947) was a visionary psychologist and social scientist who used rigorous research methods to establish an approach to planned change that is both practical and reliable. He mentored and inspired most of the early professionals who came to identify themselves as practitioners of organization development (OD). He also fostered the emergence of the experiential learning method known as the T-group, which uniquely structures group dynamics into a laboratory for dramatic individual and team development. In the early days, most OD professionals learned much about themselves and about group dynamics through T-group experiences. Lewin’s methods, though little known, yield consistent business results such as increased performance and improved morale. His approaches have the rare impact of not just changing behavior, but changing the beliefs that underlie behavior. Sadly, most OD professionals today— business and organizational leaders, community organizers, and people, in general—have never read any of Lewin’s actual writing beyond a quote or two. Indeed, some in the OD profession have rejected or distanced themselves from what they think Lewin taught, even though they and many others seem to know very little about his methods or history. Because Lewin was a prolific writer, one of the author’s main goals is to organize his immense body of published work so that readers can easily explore the source material and form their own opinions. Essentially, this book is aimed at introducing Lewin in a new way, both simplified yet substantial enough to guide anyone who is trying to plan change, whether at the individual, group/team, organizational, or societal levels. Lewin was not trying to create methods for OD professionals alone (or for social scientists as he regarded himself). In his interventions, he taught those how to do their own version of planned change. He believed social science might be the light that helps create a brighter future for humanity. This text transfers this knowledge to a broad audience so that each reader can more successfully implement organizational and social change.
Leadership is poorly understood because human systems are poorly understood. Like the "flat earth" theory of old, modern work culture is limited by a paradigm in which problems are understood as "clashes of personality,"' and blame is directed at the superficial level of individuals, groups, and structure. Leadership Can Be Learned: Clarity, Connection, and Results charts the course to a new paradigm of leadership and systems and how to leverage the relationship between the two. Leadership can be learned because it is a combination of art and science. Ultimately, high- performance culture and high-performance leadership mirror each other, and leaders must use their own unique strengths to foster both. Gilmore Crosby guides the reader by breaking the topic into four powerful sections. The first focuses on the transformational leadership model of Dr. Edwin Freidman, the second describes the systems theory from which that leadership model emerged, the third offers a unique exploration of emotional intelligence and critical interpersonal skills related to leadership, and the fourth and final section applies all the previous sections to attaining organizational results. This book: Delivers a clear how-to guide for leading organizations to higher performance Helps each reader understand, respect, and rise above their own authority issues Conveys a proven approach to life-long self-development so readers can continue to mature in a more objective, non-defensive, and intentional manner. In addition, it provides the skills and framework for applying this approach to effectively coaching and developing others Describes how leaders can be more effective in their interpersonal, group, and large-system interactions Teaches the approach through an engaging mix of historical examples, lessons learned through the author’s experience, quizzes, and metaphors. Provides a solid foundation for leadership development programs With this book, readers will gain a new understanding of themselves and of human systems and learn how, in the words of Gandhi, to "be the change they wish to see in the world" so they and their colleagues can attain and sustain world-class results.
This book weaves together spirituality and a systemic version of emotional intelligence that incorporates Kurt Lewin’s social science and other sources. Emotional intelligence calls on us to be fully present “to the moment.” It calls on us to be appreciative of ourselves and our relationships. Likewise, a calm and compassionate presence is almost universally recognized as a spiritual way of being. In other words, the overwhelming majority of the world’s spiritual sources call on us to be emotionally intelligent and that link is explored with unique clarity in this simple yet powerful text. We are all reactive at times. Becoming more objective and less attached allows us to feel our feelings without being a prisoner to acting on them in habitual ways. From a more detached perspective, feelings are neither good nor bad, but simply clues as to how we are perceiving our environment, especially our social environment. This is especially important in terms of our relationships at work. Our perceptions about what people intend trigger our emotional reactions. Think about the difference when you perceive critical feedback as a sincere attempt to help or when you perceive it as an attack of some sort. Perception evokes different emotional responses. Objectivity about our own perception is even more important than objectivity about emotion, because the former usually precedes the later. Paradoxically, being detached allows one to appreciate and experience one’s emotions more fully. Recognizing emotion as part of your inner guidance system instead of as something dangerous that must be controlled or denied is freeing. The less emotion runs you, the more you can accept feeling what you feel. Emotion is a form of physical energy. Fighting your own feelings takes energy. Allowing the ebb and flow of emotion is essential to physical and emotional health and to accepting ourselves as we are.
Techniques for better planning, organizing, directing, staffing and controlling. What Managers Do, Fourth Edition breaks your job as a manager down into its components—planning, organizing, staffing, directing, and controlling. As a result, you’ll be able to start every day with a sense of organization and control you never had before. You’ll see how everything you do fits into your overall role as a manager. This insight gives you a firmer grasp of the task at hand, making it easier to delegate effectively, motivate successfully, use time efficiently, and increase productivity substantially. You will learn how to: • Use planning techniques that ensure smooth operations • Organize a department for maximum productivity • Staff in a way that matches jobs with talent • Develop performance appraisal techniques that increase employee development • Motivate employees to perform to their maximum potential. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.
This classic work helps recover the central role of black women in the political history of the Jim Crow era. Glenda Elizabeth Gilmore explores the pivotal and interconnected roles played by gender and race in North Carolina politics from the period immediately preceding the disfranchisement of black men in 1900 to the time black and white women gained the vote in 1920. Gilmore argues that while the ideology of white supremacy reordered Jim Crow society, a generation of educated black women nevertheless crafted an enduring tradition of political activism. In effect, these women served as diplomats to the white community after the disfranchisement of their husbands, brothers, and fathers. Gilmore also reveals how black women's feminism created opportunities to forge political ties with white women, helping to create a foundation for the emergence of southern progressivism. In addition, Gender and Jim Crow illuminates the manipulation of concepts of gender by white supremacists and shows how this rhetoric changed once women, black and white, gained the vote.
The #MeToo movement inspired millions to testify to the widespread experience of sexual violence. More broadly, it shifted the deeply ingrained response to women’s accounts of sexual violence from doubting all of them to believing some of them. What changed? Leigh Gilmore provides a new account of #MeToo that reveals how storytelling by survivors propelled the call for sexual justice beyond courts and high-profile cases. At a time when the cultural conversation was fixated on appeals to legal and bureaucratic systems, narrative activism—storytelling in the service of social change—elevated survivors as authorities. Their testimony fused credibility and accountability into the #MeToo effect: uniting millions of separate accounts into an existential demand for sexual justice and the right to be heard. Gilmore reframes #MeToo as a breakthrough moment within a longer history of feminist thought and activism. She analyzes the centrality of autobiographical storytelling in intersectional and antirape activism and traces how literary representations of sexual violence dating from antiquity intertwine with cultural notions of doubt, obligation, and agency. By focusing on the intersectional prehistory of #MeToo, Gilmore sheds light on how survivors have used narrative to frame sexual violence as an urgent problem requiring structural solutions in diverse global contexts. Considering the roles of literature and literary criticism in movements for social change, The #MeToo Effect demonstrates how “reading like a survivor” provides resources for activism.
An illuminating one-volume compendium of primary documents on the art of medieval and Renaissance Europe This unique collection brings together notebooks, letters, treatises, and contracts dealing with the art of the Middle Ages and Renaissance, providing extraordinary insights into the personalities and conditions of the times and revealing the stylistic and philosophical concerns that evolved during these intensively creative eras. These documents, many of them available here in English for the first time, range from Raoul Glaber’s famous 1003 treatise on the synthesis of old and new art forms to Durand’s essay on Christian symbolism in art and the writings of Leonardo and Dürer on anatomy, perspective, and the recreation of reality. They trace how a medieval conception of life that was inspired, oriented, and dominated by the church evolved gradually into the great reawakening of the Renaissance in which humankind itself assumed primary importance in Western art.
Social Scientist Kurt Lewin said, "No research without action, and no action without research." Too much of the current DEI (diversity, equity, and inclusion) approach is insight-based instead of action-based. Even though institutional racism is identified as the root problem, the change effort is focused on looking inward for bias instead of taking action to eliminate institutional racism and other isms. A Lewinian approach, in contrast, is balanced. What people think is important, but no more important than what people do. If you bring people together to change things, this will change what people think! We don’t need therapy nearly as much as we need action based on dialogue! Instead of spending your energy soul-searching for evidence in your thoughts and behaviors that you have unconscious biases, this book helps put your energy into doing something practical about racism. To get there, this book uses Lewin’s social science to build a framework for sorting through the many approaches to and positions held on race, racism, diversity, and related topics. While the framework is and must be applicable to any prejudice, systemic or individual, the bulk of this exploration is focused on racism, which to a large degree has become the primary social justice focus of our times. Painfully aware that conversations about race can easily deteriorate into polarization, the author lays a path toward finding common ground.
Glenda Gilmore recovers the rich nuances of southern political history by placing black women at its center. She explores the pivotal and interconnected roles played by gender and race in North Carolina politics from the period immediately preceding the disfranchisement of black men in 1900 to the time black and white women gained the vote in 1920. Gender and Jim Crow argues that the ideology of white supremacy embodied in the Jim Crow laws of the turn of the century profoundly reordered society and that within this environment, black women crafted an enduring tradition of political activism. According to Gilmore, a generation of educated African American women emerged in the 1890s to become, in effect, diplomats to the white community after the disfranchisement of their husbands, brothers, and fathers. Using the lives of African American women to tell the larger story, Gilmore chronicles black women's political strategies, their feminism, and their efforts to forge political ties with white women. Her analysis highlights the active role played by women of both races in the political process and in the emergence of southern progressivism. In addition, Gilmore illuminates the manipulation of concepts of gender by white supremacists and shows how this rhetoric changed once women, black and white, gained the vote.
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