This book focuses on major communication challenges in clinical practice—that is, communicating effectively with anxious, "difficult," or dissatisfied patients; communicating and integrating preventive and oral health messages and education in primary dental care; and finding ways to improve patient care without adding to the stress of frontline clinical practice. Implementing the strategies devised by these international experts can dramatically improve the success of any dental practice.
This book focuses on major communication challenges in clinical practice—that is, communicating effectively with anxious, "difficult," or dissatisfied patients; communicating and integrating preventive and oral health messages and education in primary dental care; and finding ways to improve patient care without adding to the stress of frontline clinical practice. Implementing the strategies devised by these international experts can dramatically improve the success of any dental practice.
This new textbook focuses on behavioral science -- including psychology, sociology and communication -- as it relates to the dental profession. Students learn to identify and address the behavioral issues encountered in dentistry, ranging from those affecting the individual patient (e.g. strategies for reducing anxiety in nervous and phobic patients), to broader concerns for the entire population (e.g. motivating the population as a whole to adopt healthier diet and hygiene practices).
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