In recent years, many companies have realised customer experience (CX) is the new marketing battle ground. Substantial investments have been made to map customer journeys, identify pain points and improve CX to try and create cut-through. Using real world applications to introduce next generation design tools based on proven concepts from strategy, marketing, psychology and creative problem solving, Lean CX: How to Differentiate at Low Cost and Least Risk discusses how to use Lean Management approaches to innovate your customer experience. This practical book describes how the tools from Lean Management can be applied to the CX innovation problem. The authors draw on hundreds of CX design and strategic innovation projects across a range of industries, both B2B and B2C, from primary research through client work and secondary case studies available in the public domain. The examples include many different vertical industry sectors, including those involving hybrid business models. The cases included share what worked really well and where CX failed. The content goes beyond what actually happened to present an idea of what might be possible with the right design approach and committed resources.
A distinguished publication of the famous comedy of Plautus which includes a fully revised text with many new scansions; a new critical apparatus based upon a rereading of the important medieval manuscripts and involving correction and supplement of the Goetz editions; and an extensive commentary. Originally published in 1940. The Princeton Legacy Library uses the latest print-on-demand technology to again make available previously out-of-print books from the distinguished backlist of Princeton University Press. These editions preserve the original texts of these important books while presenting them in durable paperback and hardcover editions. The goal of the Princeton Legacy Library is to vastly increase access to the rich scholarly heritage found in the thousands of books published by Princeton University Press since its founding in 1905.
This book bridges the gap between sophomore and advanced / graduate level organic chemistry courses, providing students with a necessary background to begin research in either an industry or academic environment. • Covers key concepts that include retrosynthesis, conformational analysis, and functional group transformations as well as presents the latest developments in organometallic chemistry and C–C bond formation • Uses a concise and easy-to-read style, with many illustrated examples • Updates material, examples, and references from the first edition • Adds coverage of organocatalysts and organometallic reagents
In the spring of 1976, George Andrews of Pennsylvania State University visited the library at Trinity College, Cambridge to examine the papers of the late G.N. Watson. Among these papers, Andrews discovered a sheaf of 138 pages in the handwriting of Srinivasa Ramanujan. This manuscript was soon designated, "Ramanujan's lost notebook." Its discovery has frequently been deemed the mathematical equivalent of finding Beethoven's tenth symphony. This volume is the third of five volumes that the authors plan to write on Ramanujan’s lost notebook and other manuscripts and fragments found in The Lost Notebook and Other Unpublished Papers, published by Narosa in 1988. The ordinary partition function p(n) is the focus of this third volume. In particular, ranks, cranks, and congruences for p(n) are in the spotlight. Other topics include the Ramanujan tau-function, the Rogers–Ramanujan functions, highly composite numbers, and sums of powers of theta functions. Review from the second volume: "Fans of Ramanujan's mathematics are sure to be delighted by this book. While some of the content is taken directly from published papers, most chapters contain new material and some previously published proofs have been improved. Many entries are just begging for further study and will undoubtedly be inspiring research for decades to come. The next installment in this series is eagerly awaited." - MathSciNet Review from the first volume: "Andrews a nd Berndt are to be congratulated on the job they are doing. This is the first step...on the way to an understanding of the work of the genius Ramanujan. It should act as an inspiration to future generations of mathematicians to tackle a job that will never be complete." - Gazette of the Australian Mathematical Society
Reviews of Environmental Contamination and Toxicology publishes authoritative reviews on the occurrence, effects, and fate of pesticide residues and other environmental contaminants. It will keep you informed of the latest significant issues by providing in-depth information in the areas of analytical chemistry, agricultural microbiology, biochemistry, human and veterinary medicine, toxicology, and food technology.
Reviews of Environmental Contamination and Toxicology publishes authoritative reviews on the occurrence, effects, and fate of pesticide residues and other environmental contaminants. It will keep you informed of the latest significant issues by providing in-depth information in the areas of analytical chemistry, agricultural microbiology, biochemistry, human and veterinary medicine, toxicology, and food technology.
Biological psychiatry has dominated psychiatric thinking for the past 40 years, but the knowledge base of the discipline has increased substantially more recently, particularly with advances in genetics and neuroimaging. The third edition of Biological Psychiatry has been thoroughly updated taking into account these developments. As in the earlier editions of the book, there are comprehensive reviews and explanations of the latest advances in neurochemistry, neuroanatomy, genetics and brain imaging— descriptions not only of methodologies but also of the application of these in clinical settings. It is within this context that there is a considerable emphasis in the book on brain–behaviour relationships both within and without the clinical setting. This edition has been enhanced by the inclusion of new chapters, one on anxiety and another on motivation and the addictions. The chapter that relates to treatments has been extended to include the latest information on brain stimulation techniques. The overall book is well illustrated in order to help with an understanding of the text. For the third edition, Professor Michael Trimble has been joined by Professor Mark George as co-author. These are two of the world's leading biological psychiatrists who both have considerable clinical as well as research experience which they have brought to the book. Unlike multiauthored texts, it has a continuity running through it which aids understanding and prevents repetition. This book is strongly recommended for all practising psychiatrists and trainees wishing for an up-to-date, authoritative, easy to digest and acessible review of the latest advances and conceptualizations in the field. It will also appeal to neurologists interested in neuropsychiatry and biological psychiatry or the psychiatric aspects of neurological disorders, as well as other practising clinicians (psychologists, social workers, nurses) in the mental health field.
This third edition of Compendium of the World’s Languages has been thoroughly revised to provide up-to-date and accurate descriptions of a wide selection of natural language systems. All cultural and historical notes as well as statistical data have been checked, updated and in many cases expanded. Presenting an even broader range of languages and language families, including new coverage of Australian aboriginal languages and expanded treatment of North American and African languages, this new edition offers a total of 342 entries over nearly 2000 pages. Key features include: Complete rewriting, systematization and regularisation of the phonology sections Provision of IPA symbol grids arranged by articulatory feature and by alphabetic resemblance to facilitate use of the new phonology sections Expansion of morphology descriptions for most major languages Provision of new illustrative text samples Addition of a glossary of technical terms and an expanded bibliography Comparative tables of the numerals 1-10 in a representative range of languages, and also grouped by family Drawing upon a wealth of recent developments and research in language typology and broadened availability of descriptive data, this new incarnation of George Campbell’s astounding Compendium brings a much-loved survey emphatically into the twenty-first century for a new generation of readers. Scholarly, comprehensive and highly accessible, Compendium of the World’s Languages remains the ideal reference for all interested linguists and professionals alike.
This comprehensive publication draws together the important aspects of carcinogen-cell interaction. This interesting work describes the regulation of normal cell proliferation, cellular responses to carcinogen damage, the biologic consequences of cellular DNA modification, the structural and genomic changes resulting from carcinogen insult, and the possible involvement of such changes in the conversion of normal human fibroblasts to malignant cells. It presents current reviews with up-to-date literature references and provides critical information from leading investigators that is essential in understanding the biology of human cell transformation. This volume is especially useful to advanced students in genetic toxicology, molecular biologists, and all who are interested in the molecular and macromolecular changes in human cells leading to neoplasia.
Taking an individual approach, this book focuses on the concepts underlying chemical physics. It presents the essence of a connected theory rather than mere explanations of apparently unrelated facts, helping readers to understand chemical phenomena in terms of the most fundamental laws of physics.
Bergmann’s Equestrian Venture is the 4th book in the nine-book series. Earth was spared the brunt of a comet-induced planet-wide winter by the Striver-led, Banderat-implemented, redirection of three comets. Bergmann’s Team played an important part in that cometary redirection. Now the Team has been invited to move a small herd of horses to the planet Baldon: Banderat would like to ride! This venture is the first feat Guy hopes to execute in his long-term plans to forge an extraterrestrial Human presence. The interstellar trip aboard Climber, a first for Humans, is a prelude to their successful arrival at the city of Bandalu, where they help finish an equestrian resort. Nita’s ‘surprise’ is a shock to all the team: the first Human child to be born off Earth. A family of Sayen reveals their presence to Guy, Nita, Greg and Raquel, on the mountain slope above Highlands Resort. The presence of a hidden seventh sapient race sends Shockwaves through the Concordat.
This controversial book examines one of the most fundamental questions of modern cosmology: how much matter is there in the Universe? This issue affects theories of the origin and evolution of the Universe as well as its geometrical structure and ultimate fate. The authors discuss all the relevant cosmological and astrophysical evidence and come to the conclusion that the balance of arguments presently lies with a density of around twenty per cent of the critical density required for the Universe to ultimately recollapse. Because the arguments presented constitute a 'state-of-the-art' analysis of the observational and theoretical arguments surrounding the existence of dark matter, primordial nucleosynthesis, large-scale structure formation and the cosmic microwave background radiation, this study provides the reader with an indispensable introduction to the most exciting recent developments in modern cosmology. Written by two eminent cosmologists, this topical and provocative book will be essential reading for all cosmologists and astrophysicists.
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