Gary Pool's Books

IT Problem Management

By: Gary S. Walker

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Preface In the past three decades, businesses have made staggering investments in technology to increase their productivity and efficiency. The technological infrastructure of these companies has become increasingly sophisticated and complex. Most companies today are extremely dependent on their technological infrastructure. Operating without it is like trying to run a business without a telephone or electricity. Businesses depend on their technology at least as much as, perhaps more than, any other utility. However, unlike the telephone and electric industries, technology has not had the benefit of 100 + years to mature under the control of a handful of companies. Thousands of companies contribute to technology, each doing whatever they think will sell the best. Extreme and rapid innovation is the rule, not the exception. Change is the rule, not the exception. The resulting complexity has posed a new challenge for companies: how to realize the potential and anticipated benefits of the investments in an environment of constant change. Businesses are so reliant on technology that they need it to operate as reliably, consistently, and universally as the telephone and electricity. We are a long way from achieving that level of service. Businesses face rising costs because of constant failures that result in lost productivity. It is very difficult and expensive to find the resources with the expertise to manage and repair their infrastructures. It is extremely difficult and expensive to keep those resources trained to manage a constantly evolving environment. But guess what. There is no choice but to invest in technology, because it has to be done. Business cannot stop investing in technology or they will be crushed by the competition. So what have they done? They have standardized to limit the diversity, the expertise required, and the problems associated with diversity. They have striven to make the infrastructure as reliable as the telephone and to keep employees productive. And they have created a team that has the skills, the facilities, and the charter to fix existing problems and reduce future problems. That team is the service center, and this book shares how the best of those teams are doing just that. Technology impacts more than just a business's internal operations. What about the company's customers? They often need support, as well. More companies are realizing the value of providing quality service to its customers. Some studies have indicated that keeping a customer costs one-tenth the price of getting a new one, while the return business from satisfied customers count for substantially more than one-tenth of a company's revenue. It makes good economic sense to spend money on keeping existing clients satisfied. For many companies, that means providing customers with quality support for the products and services they purchase. So who in the company provides that service? You guessed it—the service center. What is a service center? It is an organization whose charter and mission are to provide support services to internal or external customers, or to both. It is a concentration of expertise, processes, and tools dedicated to taking customers' requests and fulfilling them in a timely and cost-effective manner, leaving the customer delighted with the experience. A service center has a defined range of service offerings, from fixing problems to providing value-added services, and everything in between. This book is intended to help a company set up that service center and deliver those services cost effectively. The book focuses on structuring the organization and building the processes to move service requests efficiently and effectively through the organization to deliver quality service to the customer. It discusses the pitfalls that afflict many service centers and offers techniques and solutions to avoid those pitfalls. The book discusses the tools available to help a service center manage its business and deliver high quality cost-effective services to customers. The traditional help desk is still around, but many have evolved into service centers. As more businesses are faced with increasing technology costsand increasing pressure to be productive and efficient internally—while delighting external customers—many more help desks will be forced to evolve. For a well-run help desk, the evolutionis natural and not overly difficult. Most help desks were originally designed to provide one type of service, technical support. Help desks traditionally helped customers by fixing their problems and answering their questions. The help desk concentrated technical expertise, problem management processes, and tools to track and resolve customer problems, answer customer questions, and deliver that support as cost effectively as possible. Many help desks have done this quite successfully, and many have not. As their companies reengineer and look to streamline operations, many company executives have asked the simple question, "Today, you provide one type of service—technical support. How hard would it be to add additional services?" It's a fair question, because the help desk already takes service requests, tracks them, makes delivery commitments to customers, delivers the services, and charges the customers. The organization, the processes, the tools are in place. The evolution usually starts small, with simple, technology-related, value-added services, such as ordering PCs. You need a PC, contact the help desk. They'll figure out what you need, order it, track the order, install it when it arrives, and then support you if you have any questions. Voila, the help desk is now providing value-added services. Since you are ordering the equipment and maintaining and fixing it all the time, how about keeping track of it? No one else does. Again, voila, you're providing a value-added asset management service. Since you have all of that valuable information, can you report on it quarterly to the insurance and risk anagement department and the finance and accounting group? Yep, another—value added service. Hey, you guys are pretty good at this stuff. We need computer training. Can you make arrangements for that and then handle the scheduling? Its happened. You are no longer just a help desk—you are a service center, offering both traditional help desk support and value-added services to your customers. This goes along for a while, and you tweak the processes and improve your delivery capability. Then, someone in the company gets the idea that a single point of contact for many internal services would be handy, and since you're already capable of handling value-added servicesand you do it so well, you should consider handling many more. That certainly sounds reasonable. For example, how about a service for new employees. Instead of the HR department contacting the telecom department, the help desk, and the facilities department every time a new employee is hired, why don't they just contact the service center and let them coordinate the rest. Like magic, you've added a service called New Employee Setup, or maybe even better, Amaze the New Employee. You gather the vital information—her name, who she works for, when she starts, what budget to charge, where she'll be sitting. You order her PC, you contact telecom to set up her phone and voice mailbox, and you contact facilities to set up her workspace. Then, you notify security and set up her appointment to get a badge, you schedule her into the next orientation class, and you schedule her in the next "PC and Networking in Our Company" class. Finally, you generate the standard welcome-on-board letter that tells her the classes she is scheduled for and where they are located. You have standard attachments that explain how to use the phone and how to log on to the PC, and most importantly, how to reach the service center. You email the package to HR, who is merely awaiting her arrival, secure in the knowledge that all is well, everything is ready, and that the new employee will be duly impressed with her new company. Just as you do with the problems you handle, you follow up on this service to make sure the work is done on time. Now your follow-up includes telecom and facilities, who essentially act like any other tier 2 group. Instead of generating a trouble ticket, you generate a tracking ticket, which is associated with another new type of ticket, a work order. One work order is sent to telecom and another to facilities. The new tracking ticket looks amazingly similar to a trouble ticket. It has the same contact information—the customer name and location, the desired delivery date, the name of the agent who took the order, when the order was placed, the current status, and who else is involved. Work order tickets really aren't much different than a traditional trouble ticket to dispatch, for example, a hardware support technician that includes information on where to go, what needs to be done, when it needs to be done, who is handling it, its current status and priority, and so on. The work order ticket even goes into a queue, just like a problem ticket dispatched to any tier 2 support group. And just as with trouble tickets, you have processes and tools in place to escalate the tracking and work order tickets, and to send notifications if there is a problem or if more work to be done. The entire process is, logically, very similar to managing problems. The information must be tracked, people are assigned to do the work, the work is prioritized, time commitments are in place, processes are in place to handle work that can't be done in the agreed upon time frame, additional levels of expertise are available to handle difficulties. Perhaps most importantly, it is all initiated, tracked, and closed centrally. Many help desks resist this evolution. If their house is not in order and they are struggling to handle technical support, they should resist. Get the technical support in order first. Work on your problem management processes and take advantage of your existing tools. When your problem management processes are working, they'll work just as well for other value-added services. That is the secret. If you can make and meet time commitmentsfor technical support to customers, you can easily add new value-added services to your repertoire. Value-added services are like the simplest, most common, recurring problems your customers call about. They're easy because the request is common, so everyone is familiar with it. The solution is known; its predefined. Processes to deliver the solution are already in place. Processes to deal with unexpected complications are already defined and in use. Simple. You have the tools, the people, the processes, the organization, and the experience. Overview This book was written because problem management is one of the most important processes for any IT organization. Yet, of the hundreds of companies we have worked with, it is most often not done well. It seems that many companies consider problem management only as an afterthought, a necessary evil, overhead, or worse, all of the above. So what is problem management? Problem management is a formal set of processes designed and implemented to quickly and efficiently resolve problems and questions. Those problems and questions come from customers, both internal and external. Why is problem management important? Because how well you do at resolving those problems and questions determines how your customers perceive you. Further, how you provide those services can make an enormous difference in your overall costs—not only your costs, but also the costs your customers incur. Do a poor job on your problem management processes and your customers will think ill of you. Internal customers can be the most vicious, because they know who to complain to. They also complain to each other, and before you know it, the entire company believes you to be incompetent, at least as far as problem management goes. Worse, that attitude can easily fail over to the entire IT department. Let's face it—most of the IT department's exposure is through the problem management function (the help desk) and that is where your reputation will be made or broken. It isn't hard to justify spending to improve problem management when you calculate the number of hours of internal downtime and the average cost per hour the company absorbs for that downtime. Run the numbers and see for yourself. External customers can be less vicious on a personal level, but from the business perspective, their impression is even more important. If they don't like the way you handle problems, they may complain, but worse, they will most certainly vote with their dollar by taking it elsewhere—and will probably tell everyone they know to do the same. Your company worked hard and spent significant dollars to win that customer. To lose them because you provided poor service is an enormous waste. What will it cost you to win them back? Can you win them back? Can you ever win their friends and associates? Many studies have found that it is much cheaper to keep a customer than to win a new one. If your company hasn't seen this light yet, you need to convince them. This book was written to tell you what you can and should consider doing to improve your problem management processes. It is based on experience gained at many different sites and focuses on improving service delivery and efficiency. It's true—you can do it better and cheaper. You may have to spend some capital up front, but a standard project cost/benefit analysis will show that you can recoup those costs quickly, and in some cases, can generate significant dollars. This book was written for CIOs, vice presidents, help desk and service center managers, and the senior-level internal customers of the problem management department—anyone who can influence the problem management function and wants to understand more about what can and should be done to improve performance. I appreciate any feedback you wish to provide. You can reach me at eithergarywalker@home.comorxogsw@hotmail.com. Best of luck to you, Gary Walker

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Prentice Hall Professional

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ISBN 10

013030770X

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9780130307705

Geomorphology and River Management

Applications of the River Styles Framework

By: Gary J. Brierley,Kirstie A. Fryirs

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Geomorphology and River Management

Applications of the River Styles Framework

By: Gary J. Brierley,Kirstie A. Fryirs

This book outlines a generic set of procedures, termed the River Styles Framework, which provides a set of tools for interpreting river character, behavior, condition, and recovery potential. Applications of the framework generate a coherent package of geomorphic information, providing a physical template for river rehabilitation activities. management and restoration of rivers is a rapidly growing topic for environmental scientists, geologists and ecologists - this book provides a learning tool with which to approach geomorphic applications to river management describes the essential geomorphological principles underlying river behaviour and evolution demonstrates how the River Styles Framework can turn geomorphic theory into practice, to develop workable strategies for restoration and management based on real case studies and authors extensive experience applicable to river systems worldwide synthesises fluvial geomorphology, ecology and management

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424

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John Wiley & Sons

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111868530X

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9781118685303

Implementing Enterprise Portfolio Management with Microsoft Project Server 2002

By: Gary L. Chefetz

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Implementing Enterprise Portfolio Management with Microsoft Project Server 2002

By: Gary L. Chefetz

Anyone contemplating or actively engaged in implementing and managing Microsoft Project Server should have this book. It takes you through a structured approach to implementation and conveys best practices for using the software. The author provides you with the manual that the software doesn't have as well as the insight necessary to achieve success without the missteps many people make during implementation.

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497

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Apress

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1430211148

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9781430211143

Building Blocks in Life Science

From Genes & Genesis to Science & Scripture

By: Gary Parker

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Building Blocks in Life Science

From Genes & Genesis to Science & Scripture

By: Gary Parker

Provides exceptional insights and clarity to patterns of order in living things, including the promise of healing and new birth in Christ.

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164

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New Leaf Publishing Group

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0890515891

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9780890515891

Owens Valley Revisited

A Reassessment of the West's First Great Water Transfer

By: Gary D. Libecap

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Owens Valley Revisited

A Reassessment of the West's First Great Water Transfer

By: Gary D. Libecap

In the contemporary West, pressures to more effectively reallocate water to meet growing urban and environmental demands are increasing as environmental awareness grows and climate change threatens existing water supplies. The legacy of Owens Valley raises concerns about how reallocation can occur. Although it took place over seventy years ago, the water transfer from Owens Valley to Los Angeles still plays an important role in perceptions of how water markets work. The memory of Owens Valley transfer is one of theft and environmental destruction at the hands of Los Angeles. In reassessing the infamous transfer, one could say that there was no "theft." Owens Valley landowners fared well in their land and water sales, earning more than if they had stayed in agriculture. In another sense, however, "theft" did occur. The water was not literally stolen, but there was a sharp imbalance in gains from the trade--with most of the benefits going to Los Angeles. Owens Valley, then, demonstrates the importance of distributional issues in water trades when the stakes are large. Los Angeles water rights in the Owens Valley and Mono Basin have again been a front-page issue since 1970. New environmental and recreational values and air pollution concerns have ushered in demands to curtail the shipment of water from source regions for urban use. Owen's Valley Revisited: A Reassesment of the West's First Great Water Transfer carefully explores how these sagas were addressed, considering the costs involved, and alternative approaches that might have resulted in more rapid and less contentious remedies. This analysis offers insights to guide the ongoing conversation about water politics and the future thereof. .

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226

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Stanford University Press

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0804753806

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9780804753807

A Billiards and Snooker Compendium

By: Gary Clarke

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A Billiards and Snooker Compendium

By: Gary Clarke

A Billiards & Snooker Compendium A Billiards & Snooker Compendium is the most extensive work on the literature of billiards and snooker ever published and took over two years to compile. It contains bibliographical information on over 650 books, a detailed description of each book's content, tips on identifying different editions, notes on scarce dustjackets, plus the estimated values of 1st editions. These values have been calculated using a variety of well respected sources. This essential reference book is easy to use, is clearly laid out, and includes both an author and title index. Each book has its own unique reference number and entries are fully cross referenced. It will appeal to all collectors of billiards and snooker memorabilia, book dealers and collectors, fans of both sports, and those simply wishing to add a few books to their sports collection. About the author Gary Clarke has been playing and watching snooker for over 25 years and has a great knowledge and deep affection for the game. He is also an avid reader and book lover and this work combines two of his most passionate interests. The author currently lives in his home town of Ipswich and this is his first work of non-fiction.

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276

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Paragon Publishing

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1899820469

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9781899820467

The Capital Markets

Evolution of the Financial Ecosystem

By: Gary Strumeyer

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The Capital Markets

Evolution of the Financial Ecosystem

By: Gary Strumeyer

The Capital Markets: evolution of the financial ecosystem is the new standard providing practical text book style coverage of this dynamic market and its products. Written by the former President of BNY Mellon Capital Markets, LLC for both financial professionals and novices, The Capital Markets provides a comprehensive macro view of the marketplace and how its products operate. The subject matter offers an authoritative discussion of the fundamentals of both, the fixed income and equity markets, underwriting, securitizations, derivatives, currency among other products through the lens of leading industry practitioners. Key Learning Concepts Understand the impact of both global and domestic regulatory changes Learn about the products that holistically make up the capital markets Explore the components of the infrastructure that underpins these markets Examine the tools used for trading and managing risk Review new product innovations

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646

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John Wiley & Sons

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1119220572

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9781119220572

Ultimate Learning Guide to Microsoft Office Project 2007

By: Dale A. Howard,Gary Chefetz

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Ultimate Learning Guide to Microsoft Office Project 2007

By: Dale A. Howard,Gary Chefetz

Designed for professionals seeking a complete learning experience and reference manual for managing projects using the Microsoft Office Project 2007 desktop application, this book can teach them how to use the software effectively.

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920

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Chefetz LLC

Published Date

ISBN 10

1934240001

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9781934240007

Moon Cozumel

By: Liza Prado,Gary Chandler

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Moon Cozumel

By: Liza Prado,Gary Chandler

Travel writers Gary Chandler and Liza Prado know the best ways to experience Cozumel—from celebrating Carnaval to diving down to Airplane Wreck. Chandler and Prado offer a range of interesting activities for every traveler, such as swimming with dolphins in Playa del Carmen, as well as unique trip ideas like The Best of Isla Cozumel. Packed with information on dining, transportation, and accommodations, Moon Cozumel gives travelers the tools they need to create a more personal and memorable experience. This ebook and its features are best experienced on iOS or Android devices and the Kindle Fire.

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194

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Moon Travel

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1612386393

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9781612386393

Walking Tours of Ancient Rome: A Secular Guidebook to the Eternal City (Mercury Guides)

By: Gary M. Devore

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Walking Tours of Ancient Rome: A Secular Guidebook to the Eternal City (Mercury Guides)

By: Gary M. Devore

This guidebook is designed for tourists and scholars who are interested in exploring first-hand the grandeur and magnificence that was ancient Rome through a Humanist, secular, and freethinking lens. Twelve walking tours are designed around districts of the city. Two appendices also describe day trips that are possible from the city center: the ruins of Rome's port city of Ostia and the remains of the emperor Hadrian's splendid villa at Tivoli.

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416

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Lulu.com

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0615194974

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9780615194974

Project Management Theory and Practice, Third Edition

By: Gary L. Richardson,Brad M. Jackson

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Project Management Theory and Practice, Third Edition

By: Gary L. Richardson,Brad M. Jackson

Project Management: Theory and Practice, Third Edition gives students a broad and real flavor of project management. Bringing project management to life, it avoids being too sterilely academic and too narrowly focused on a particular industry view. It takes a model-based approach towards project management commonly used in all industries. The textbook aligns with the latest version of the Project Management Institute’s Project Management Body of Knowledge (PMBOK®) Guide, which is considered to be the de facto standard for project management. However, it avoids that standard’s verbiage and presents students with readable and understandable explanations. Core chapters align with the Project Management Institute’s model as well as explain how this model fits real-world projects. The textbook can be used as companion to the standard technical model and help those studying for various project management certifications. The textbook takes an in-depth look at the following areas important to the standard model: Work Breakdown Structures (WBS) Earned Value Management (EVM) Enterprise project management Portfolio management (PPM) Professional responsibility and ethics Agile life cycle The text begins with a background section (Chapters 1–9) containing material outside of the standard model structure but necessary to prepare students for the 10 standard model knowledge areas covered in the chapters that follow. The text is rounded out by eight concluding chapters that explain advanced planning approaches models and projects’ external environments. Recognizing that project management is an evolving field, the textbook includes section written by industry experts who share their insight and expertise on cutting-edge topics. It prepares students for upcoming trends and changes in project management while providing an overview of the project management environment today. In addition to guiding students through current models and standards, Project Management: Theory and Practice, Third Edition prepares students for the future by stimulating their thinking beyond the accepted pragmatic view.

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610

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CRC Press

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ISBN 10

0429874758

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9780429874758

Project Management Theory and Practice

By: Gary L. Richardson

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Project Management Theory and Practice

By: Gary L. Richardson

Although there are numerous project management resources available, most are either too academic, focus too heavily on IT, or provide quick-fix advice without the theory required to understand why the solutions work. Following and expanding on PMI’s Project Management Body of Knowledge (PMBOK®), Project Management Theory and Practice provides students with a complete overview of project management theory—in language they can easily understand. This classroom-tested textbook translates the abstract model vocabulary and processes from A Guide to the Project Management Body of Knowledge (PMBOK® Guide), Fourth Edition into accessible discussions complete with contemporary views and projections for the future. The text integrates the organizational environment that surrounds a project to supply students with the well-rounded knowledge of theories, organizational issues, and human behavior needed to manage real-world projects effectively. Providing a clear picture of the state of the art in project management, it details numerous project-related frameworks, including: Enterprise project management Project portfolio management Work breakdown structures Earned value management Professional responsibility Project team productivity The text reaches beyond traditional core project management topics to include discussions on enterprise maturity, virtual and outsourced organizations, project management offices, operational governance, and multi-project management. Filled with numerous end-of-chapter questions, scheduling and budgeting problems, scoping projects, and sample worksheets that illustrate various analytical tools and management decisions, this is the ideal text for classroom use and essential reading for anyone seeking project management certification.

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580

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CRC Press

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ISBN 10

1439882851

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9781439882856

Accidental Accidents

By: Gary E. Gardner

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Accidental Accidents

By: Gary E. Gardner

Accidental Accidents By: Gary E. Gardner Warren Maypoole is comfortable in his life as a computer analyst for the CIA, that is until he is recruited for field assignments despite being untrained and untried. His mission is to create perfect fatal accidents for certain individuals, accidents which in no way can be traced back to the government. In Accidental Accidents, Maypoole uses his expertise in creating games, his unique mind, and view of any situation to complete his missions, much to the astonishment of his boss, colleagues, and his beautiful handler.

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180

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Dorrance Publishing

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ISBN 10

1648045774

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9781648045776

Investing in Fixed Income Securities

Understanding the Bond Market

By: Gary Strumeyer

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Investing in Fixed Income Securities

Understanding the Bond Market

By: Gary Strumeyer

Investors who've primarily purchased equity securities in the past have been looking for more secure investment alternatives; namely, fixed income securities. This book demystifies the sometimes daunting fixed income market, through a user-friendly, sophisticated, yet not overly mathematical format. Investing in Fixed Income Securities covers a wide range of topics, including the different types of fixed income securities, their characteristics, the strategies necessary to manage a diversified portfolio, bond pricing concepts, and more, so you can make the most informed investment decisions possible.

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386

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John Wiley & Sons

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ISBN 10

0471719714

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9780471719717

The TEACCH Approach to Autism Spectrum Disorders

By: Gary B. Mesibov,Victoria Shea,Eric Schopler

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The TEACCH Approach to Autism Spectrum Disorders

By: Gary B. Mesibov,Victoria Shea,Eric Schopler

- Professionals can be trained in the program and its methods - Translates scientific knowledge so that practitioners and parents can easily understand the current state of knowledge - Offers strategies that can be tailored to an individual's unique developmental and functional level - Advises parents on how to become involved in all phases of intervention as collaborators, co-therapists, and advocates. - Details how the program can be introduced and adapted for individuals of all ages, from preschooler to adult

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230

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Springer Science & Business Media

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0306486466

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9780306486463

Getting Started with the IBM Smart Analytics System 9600

By: Lydia Parziale,Gary Crupi,Willie Favero,Dirk Johan,Charles Matula,Kim Patterson,Vikram Saraswathi,IBM Redbooks

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Getting Started with the IBM Smart Analytics System 9600

By: Lydia Parziale,Gary Crupi,Willie Favero,Dirk Johan,Charles Matula,Kim Patterson,Vikram Saraswathi,IBM Redbooks

The IBM® Smart Analytics System 9600 is a single, end-to-end business analytics solution to accelerate data warehousing and business intelligence initiatives. It provides integrated hardware, software, and services that enable enterprise customers to quickly and cost-effectively deploy business-changing analytics across their organizations. As a workload-optimized system for business analytics, it leverages the strengths of the System z® platform to drive: Significant savings in hardware, software, operating, and people costs to deliver a complete range of data warehouse and BI capabilities Faster time to value with a reduction in the time and speed associated with deploying Business Intelligence Industry-leading scalability, reliability, availability, and security Simplified and faster access to the data on System z

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142

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IBM Redbooks

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ISBN 10

0738435651

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9780738435657

Project Management Theory and Practice, Second Edition

By: Gary L. Richardson

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Project Management Theory and Practice, Second Edition

By: Gary L. Richardson

Updated to reflect the Project Management Institute’s (PMI’s) Project Management Body of Knowledge (PMBOK® Guide), Fifth Edition, the new edition of this bestselling textbook continues to provide a practical and up-to-date overview of project management theory. Project Management Theory and Practice, Second Edition explains project management theory using language that is easy to understand. The book integrates the organizational environment that surrounds a project to supply the well-rounded knowledge of theories, organizational issues, and human behavior needed to manage real-world projects effectively. This edition includes a new chapter on Stakeholder Management, which is a new knowledge area covered in the new PMBOK® Guide. It also provides updated references and a new streamlined organization of chapters. There are several project-related model frameworks sponsored by PMI®, and many of these are covered in this text. Specifically, the book details: Work breakdown structures (WBS) Earned value management (EVM) Enterprise project management (EPMO) Portfolio management (PPM) Professional responsibility and ethics For many of the major sections, the PMI Global Accreditation curriculum learning objectives have been adapted with permission of PMI and used to guide the content. Filled with end-of-chapter questions, scheduling and budgeting problems, and scoping projects, this text is ideal for classroom use and essential reading for anyone seeking project management certification. The book also includes sample empirically oriented worksheets that demonstrate various management decision and analysis-oriented tools.

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674

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CRC Press

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ISBN 10

1482254956

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9781482254952

Moon Cancœn & Cozumel

Including Playa del Carmen, Tulum & the Riviera Maya

By: Gary Chandler,Liza Prado

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Moon Cancœn & Cozumel

Including Playa del Carmen, Tulum & the Riviera Maya

By: Gary Chandler,Liza Prado

Experienced Mexico travelers Gary Chandler and Liza Prado know the best way to travel Cancún and Cozumel—from a relaxing getaway in Tulum to diving and snorkeling Islas Cozumel and Holbox. Chandler and Prado include engaging itinerary ideas for a variety of trip experiences, including The Best of the Riviera Maya and An Eco-Adventure Tour. Complete with details on the best beaches, recommendations for must-see attractions, and advice on where to stay, Moon Cancún and Cozumel gives travelers the tools they need to create a more personal and memorable experience.

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372

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Avalon Travel

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ISBN 10

1612388655

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9781612388656

Geomorphic Analysis of River Systems

An Approach to Reading the Landscape

By: Kirstie A. Fryirs,Gary J. Brierley

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Geomorphic Analysis of River Systems

An Approach to Reading the Landscape

By: Kirstie A. Fryirs,Gary J. Brierley

Filling a niche in the geomorphology teaching market, this introductory book is built around a 12 week course in fluvial geomorphology. ‘Reading the landscape’ entails making sense of what a riverscape looks like, how it works, how it has evolved over time, and how alterations to one part of a catchment may have secondary consequences elsewhere, over different timeframes. These place-based field analyses are framed within their topographic, climatic and environmental context. Issues and principles presented in the first part of this book provide foundational understandings that underpin the approach to reading the landscape that is presented in the second half of the book. In reading the landscape, detective-style investigations and interpretations are tied to theoretical and conceptual principles to generate catchment-specific analyses of river character, behaviour and evolution, including responses to human disturbance. This book has been constructed as an introductory text on river landscapes, providing a bridge and/or companion to quantitatively-framed or modelled approaches to landscape analysis that are addressed elsewhere. Key principles outlined in the book emphasise the importance of complexity, contingency and emergence in interpreting the character, behaviour and evolution of any given system. The target audience is second and third year undergraduate students in geomorphology, hydrology, earth science and environmental science, as well as river practitioners who use geomorphic understandings to guide scientific and/or management applications. The primary focus of Kirstie and Gary’s research and teaching entails the use of geomorphic principles as a tool with which to develop coherent scientific understandings of river systems, and the application of these understandings in management practice. Kirstie and Gary are co-developers of the River Styles® Framework and Short Course that is widely used in river management, decision-making and training. Additional resources for this book can be found at: www.wiley.com/go/fryirs/riversystems.

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650

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John Wiley & Sons

Published Date

ISBN 10

1118305442

ISBN 13

9781118305447

Financial Reporting Under GASB Statement No. 34 and ASBO International Certificate of Excellence in Financial Reporting

By: Gary Heinfeld

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Financial Reporting Under GASB Statement No. 34 and ASBO International Certificate of Excellence in Financial Reporting

By: Gary Heinfeld

Prepared in response to ASBO International members' requests for help preparing financial statements under the Governmental Accounting Standards Board's Statement No. 34, this guide provides a wealth of information about new requirements for accounting and reporting. The guide outlines the sections of a Comprehensive Annual Finance Report (CAFR) under GASB Statement No. 34 and offers specific examples of financial statements and other applicable financial information included in actual CAFRs prepared by school systems. The appendix includes two CAFRs prepared for the same school system: one prepared using the old reporting model and one prepared using the new reporting model. The book is an invaluable tool for school systems that are preparing CAFRs for submission to ASBO International for a Certificate of Excellence in Financial Reporting.

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408

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R&L Education

Published Date

ISBN 10

0910170835

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9780910170833

What is Creation Science?

Revised and Expanded

By: Dr. Henry M. Morris,Dr. Gary Parker

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What is Creation Science?

Revised and Expanded

By: Dr. Henry M. Morris,Dr. Gary Parker

What is the better explanation? Many Christians are not aware that a growing number of legitimate scientists now embrace the Genesis explanation of origins. In What is Creation Science, two of the most respected members of that group have given us the benefit of their knowledge: Dr. Henry Morris, who has served on the faculties of five universities, Dr. Gary Parker, a former evolutionary biologist. Their findings throw the brakes on the "evolution train.

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264

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New Leaf Publishing Group

Published Date

ISBN 10

1614583064

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9781614583066

Measuring International Authority

A Postfunctionalist Theory of Governance, Volume III

By: Liesbet Hooghe,Gary Marks,Tobias Lenz,Jeanine Bezuijen,Besir Ceka,Svet Derderyan

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Measuring International Authority

A Postfunctionalist Theory of Governance, Volume III

By: Liesbet Hooghe,Gary Marks,Tobias Lenz,Jeanine Bezuijen,Besir Ceka,Svet Derderyan

This is the third of five ambitious volumes theorizing the structure of governance above and below the central state. This book is written for those interested in the character, causes, and consequences of governance within the state. This book sets out a measure of authority for seventy-six international organizations (IOs) from 1950, or the time of their establishment, to 2010 which can allow researchers to test expectations about the character, sources, and consequences of international governance. The international organizations considered are regional (e.g. the EU, Andean Community, NAFTA), cross-regional (e.g. Commonwealth of Nations, the Organization of Islamic Cooperation), and global (e.g. the UN, World Bank, WTO). Firstly, the book introduces carefully constructed estimates for the scope and depth of authority exercised by international governments. The estimates are unique in their comparative scope, their specificity, and time span. Secondly, it describes describe broad trends in IO authority by comparing delegation and pooling, over time, across IOs, and across decision areas. Thirdly, it presents the evidence gathered by the authors to estimate international authority by carefully discussing forty-seven international organizations, and showing how their bodies are composed, what decisions each body makes, and how they make decisions. Transformations in Governance is a major new academic book series from Oxford University Press. It is designed to accommodate the impressive growth of research in comparative politics, international relations, public policy, federalism, environmental and urban studies concerned with the dispersion of authority from central states up to supranational institutions, down to subnational governments, and side-ways to public-private networks. It brings together work that significantly advances our understanding of the organization, causes, and consequences of multilevel and complex governance. The series is selective, containing annually a small number of books of exceptionally high quality by leading and emerging scholars. The series targets mainly single-authored or co-authored work, but it is pluralistic in terms of disciplinary specialization, research design, method, and geographical scope. Case studies as well as comparative studies, historical as well as contemporary studies, and studies with a national, regional, or international focus are all central to its aims. Authors use qualitative, quantitative, formal modeling, or mixed methods. A trade mark of the books is that they combine scholarly rigour with readable prose and an attractive production style. The series is edited by Liesbet Hooghe and Gary Marks of the University of North Carolina, Chapel Hill, and Walter Mattli of the University of Oxford.

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919

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Oxford University Press

Published Date

ISBN 10

0191036587

ISBN 13

9780191036583

Hibernate Recipes

A Problem-Solution Approach

By: Gary Mak,Srinivas Guruzu

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Hibernate Recipes

A Problem-Solution Approach

By: Gary Mak,Srinivas Guruzu

Hibernate continues to be the most popular out-of-the-box framework solution for Java Persistence and data/database accessibility techniques and patterns. It is used for e-commerce–based web applications as well as heavy-duty transactional systems for the enterprise. Gary Mak, the author of the best-selling Spring Recipes, now brings you Hibernate Recipes. This book contains a collection of code recipes and templates for learning and building Hibernate solutions for you and your clients. This book is your pragmatic day-to-day reference and guide for doing all things involving Hibernate. There are many books focused on learning Hibernate, but this book takes you further and shows how you can apply it practically in your daily work.

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299

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Apress

Published Date

ISBN 10

1430227974

ISBN 13

9781430227977

Petroleum Refining

Technology, Economics, and Markets, Sixth Edition

By: Mark J. Kaiser,Arno de Klerk,James H. Gary,Glenn E. Handwerk

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Petroleum Refining

Technology, Economics, and Markets, Sixth Edition

By: Mark J. Kaiser,Arno de Klerk,James H. Gary,Glenn E. Handwerk

For four decades, Petroleum Refining has guided thousands of readers toward a reliable understanding of the field, and through the years has become the standard text in many schools and universities around the world offering petroleum refining classes, for self-study, training, and as a reference for industry professionals. The sixth edition of this perennial bestseller continues in the tradition set by Jim Gary as the most modern and authoritative guide in the field. Updated and expanded to reflect new technologies, methods, and topics, the book includes new discussion on the business and economics of refining, cost estimation and complexity, crude origins and properties, fuel specifications, and updates on technology, process units, and catalysts. The first half of the book is written for a general audience to introduce the primary economic and market characteristics of the industry and to describe the inputs and outputs of refining. Most of this material is new to this edition and can be read independently or in parallel with the rest of the text. In the second half of the book, a technical review of the main process units of a refinery is provided, beginning with distillation and covering each of the primary conversion and treatment processes. Much of this material was reorganized, updated, and rewritten with greater emphasis on reaction chemistry and the role of catalysis in applications. Petroleum Refining: Technology, Economics, and Markets is a book written for users, the practitioners of refining, and all those who want to learn more about the field.

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686

Publisher

CRC Press

Published Date

ISBN 10

1466563028

ISBN 13

9781466563025

Pinnacle City

By: Gary L Morton

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Pinnacle City

By: Gary L Morton

About this book: It is a sci-fi novel, 89,000 words in length. Future detective Jack Michaels investigates a series of bizarre killings at Pinnacle City in the Sky. The book is a novel of action and humor in a super complex of the future, featuring an assortment of characters from a private eye to an AI ghost, mutants and androids.

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145

Publisher

Lulu.com

Published Date

ISBN 10

1304623459

ISBN 13

9781304623454

Death of a Gene

By: Gary B. Boyd

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Death of a Gene

By: Gary B. Boyd

Rodney Miller was just the tip of the iceberg. Festering in his tortured mind was the depravity that defined him and his progeny for generations to come. His genetic code was written to be read in the annals of history. His sister, Mary Miller, was less tortured but possessive of the same malevolent genetics. Though separated by circumstance, her offspring and his were destined to corrupt the human genome and meet in a climactic battle of evil wills. Only Divine Providence could unravel the double-helix and erase the error before irreparable damage could be done to the human race.

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469

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AuthorHouse

Published Date

ISBN 10

1496901185

ISBN 13

9781496901187

The Devolution Chronicles: Passage to Niburu

By: Gary Wayne Clark

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The Devolution Chronicles: Passage to Niburu

By: Gary Wayne Clark

A Bounty Hunter tracking his nemesis weighs revenge against survival when he stumbles into a world where evolution runs backwards. Marooned on planet Niburu, a disgraced fighter pilot turned Bounty Hunter, Commander Zacary Ryker makes a startling discovery: the assassin that murdered his family on Earth has stowed away on his doomed vessel and thrown in with an alien race of Reptoids to exterminate all humans in his new world. Torn between his thirst for revenge and survival, Ryker's destiny becomes intertwined with the dangerous liaison of a Shakespeare quoting Chimera, a teenage femme fatale and her telepathic wolf-dog shaman as they are plunged into an alternate reality where the law of evolution has run astray. Little do they know that they are about to be drawn into a larger struggle, a struggle beyond their universe; an epic battle for the Multiverse.

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395

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Lulu.com

Published Date

ISBN 10

0985343818

ISBN 13

9780985343811

Windows NT/2000 Native API Reference

By: Gary Nebbett

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Windows NT/2000 Native API Reference

By: Gary Nebbett

Windows NT/2000 Native API Reference is absolutely unique. Currently, documentation on WIndows NT's native APIs can only be found through access to the source code or occasionally Web sites where people have chosen to share bits of insight gained through reverse engineering. This book provides the first complete reference to the API functions native to Windows NT and covers the set of services that are offered by Windows NT to both kernel- and user-mode programs. Ideal for the intermediate and advanced level user- and kernel-mode developers of Windows systems, this books is devoted to the NT native API and consists of documentation of the 210 routines included in the API. Also included are all the functions added in Windows 2000.

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532

Publisher

Sams Publishing

Published Date

ISBN 10

1578701996

ISBN 13

9781578701995

Core Java

Fundamentals

By: Cay S. Horstmann,Gary Cornell

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Core Java

Fundamentals

By: Cay S. Horstmann,Gary Cornell

Demonstrates the features of the most recent upgrade to the Java programming language, covering topics such as core language and library features, networking, XML, advanced GUI components, JavaBeans, security and RMI and Web services.

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1006

Publisher

Pearson Education

Published Date

ISBN 10

0137081898

ISBN 13

9780137081899

John

By: Gary M. Burge

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John

By: Gary M. Burge

Most Bible commentaries take us on a one-way trip from our world to the world of the Bible. But they leave us there, assuming that we can somehow make the return journey on our own. In other words, they focus on the original meaning of the passage but don't discuss its contemporary application. The information they offer is valuable--but the job is only half done The NIV Application Commentary Series helps us with both halves of the interpretive task. This new and unique series shows readers how to bring an ancient message into a modern context. It explains not only what the Bible meant but also how it can speak powerfully today.

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401

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Zondervan

Published Date

ISBN 10

0310497507

ISBN 13

9780310497509

Electrical Installation Designs

By: Bill Atkinson,Roger Lovegrove,Gary Gundry

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Electrical Installation Designs

By: Bill Atkinson,Roger Lovegrove,Gary Gundry

A practical and highly popular guide for electrical contractors of small installations, now fully revised in accordance with the latest wiring regulations The book is a clearly written practical guide on how to design and complete a range of electrical installation projects in a competitive manner, while ensuring full compliance with the new Wiring Regulations (updated late 2008). The updated regulations introduced changes in terminology, such as ‘basic’ and ‘fault protection’, and also changed the regulation numbers. This new edition reflects these changes. It discusses new sections covering domestic, commercial, industrial and agricultural projects, including material on marinas, caravan sites, and small scale floodlighting. This book provides guidance on certification and test methods, with full attention given to electrical safety requirements. Other brand new sections cover protective measures, additional protection by means of RCDs, the new cable guidelines for thin wall partitions and Part P of the Building Regulations. Provides simple, practical guidance on how to design electrical installation projects, including worked examples and case studies Covers new cable guidelines and Part P of the Building Regulations (Electrical Installations) in line with 17th edition of the Wiring Regulations BS 7671:2008 New chapters on protective measures and additional protection by means of RCDs (residual current devices) Features new wiring projects such as marinas, caravan sites and small scale floodlighting and street lighting Fully illustrated, including illustrations new to the fourth edition

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