Conflict and Communication introduces students to important theories, key concepts, and essential research in the study of conflict, along with practical skills for managing conflict in their daily lives. Author Fred E. Jandt illustrates how effective communication can be used to manage conflict in relationships and within organizational and group contexts. Along with foundational coverage of conflict styles, mediation, and negotiation skills, the text also features new and emerging models of conflict management, including chapters examining the challenges of conflict between cultures, a chapter on family and organizations, information on both face-to-face and online bullying, a detailed step-by-step guide for mediation, and more emphasis on online dispute resolution.
This easy-to-read volume covers a wide range of material including a historical framework to view the development of current topics; an integration of media as a variable in the advancement of issues and ideas; and illustrative material, such as vignettes, quotes, cases, and stories to keep the student′s attention and provoke thought while challenging existing viewpoints. It walks the student through the key concepts of communication and culture with chapters on barriers to intercultural communication; dimensions of culture; multiculturalism; women, family, and children; and culture′s influence on perception. New to the Fifth Edition: - Focus on Theory boxes that ground the practical material in communication and social theory - Each Part includes a Photo Essay that illustrates the main concepts of that section - Updated information, including more internationally focused material and material on gender issues, gives the book timely appeal to professors and students
To accompany his comprehensive text, Intercultural Communication, Second Edition Fred E. Jandt has provided a student workbook that is designed to help students learn experientially. Some of the topics covered are: o
Conflict and Communication introduces students to important theories, key concepts, and essential research in the study of conflict, along with practical skills for managing conflict in their daily lives. Author Fred E. Jandt illustrates how effective communication can be used to manage conflict in relationships and within organizational and group contexts. Along with foundational coverage of conflict styles, mediation, and negotiation skills, the text also features new and emerging models of conflict management, including chapters examining the challenges of conflict between cultures, a chapter on family and organizations, information on both face-to-face and online bullying, a detailed step-by-step guide for mediation, and more emphasis on online dispute resolution.
One of the best textbooks in intercultural communication for undergraduate students" —Mo Bahk, California State University, San Bernardino How does the Syrian refugee crisis, the election of Donald Trump, and the global rise of nationalism affect our ability to communicate and function across cultures? The highly anticipated Ninth Edition of An Introduction to Intercultural Communication prepares today’s students to successfully navigate our increasingly global community by integrating major current events into essential communication skills and concepts. To spark student interest, award-winning professor and best-selling author Fred E. Jandt offers unique insights into intercultural communication, at home and abroad, through an emphasis on history, culture, and popular media. Each chapter integrates material on social media, as well as extensive new examples from recent international news and events. Throughout the text, Jandt reinforces the important roles that our own stories, personal experiences, and self-reflection play in building our intercultural understanding and competence. Give your students the SAGE edge! SAGE edge offers a robust online environment featuring an impressive array of free tools and resources for review, study, and further exploration, keeping both instructors and students on the cutting edge of teaching and learning. Learn more at edge.sagepub.com/jandt9e.
Now in its 6th edition, Fred Jandt's international bestseller continues to offer students an accessible and exciting introduction to the art of effectively communicating across group barriers. Packed with thought-provoking examples, photos, vignettes, quotes, cases, and stories that spark students' interest and challenge them to reassess existing viewpoints, An Introduction to Intercultural Communication remains an invaluable text and a leader in its field. New and continuing features include: • An environment-focused box in each chapter discusses how the environment relates to each topic • 'Focus on Theory' boxes ground practical material in communication and social theory • Expanded coverage of immigration • Global examples updated throughout • New and expanded photo essays • New companion website featuring test questions, student activities, sample syllabi, and PowerPoint presentations • Student site featuring web activities and resources, study quizzes, e-Flashcards, and SAGE journal articles • An accompanying reader, Intercultural Communication: A Global Reader, is also available and can be used alone or in conjunction with this text.
Emphasizing the use of win-win negotiation skills, this revolutionary book explains why the popular adage "The customer is always right", has failed. Includes a frank discussion of customer expectations and the types of services that workers are actually able to provide. Real-life examples of effective supervision and positive employee morale are included.
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