When a crisis breaks out, it’s not always just the organization that reacts - the news media, customers, employees, trade associations, politicians, activist groups, and PR experts may also respond. This book offers a new and original perspective on crisis communication based on the theory of the Rhetorical Arena and the so-called multivocal approach. According to this approach, we gain a more dynamic and complex understanding of organizational crises if we focus not only on the communication produced by the organization but also take into account the many other voices who start communicating when a crisis breaks out. It provides: An in-depth overview of the five key dimensions of organizational crises, crisis management and crisis communication A comprehensive introduction to the theory of the Rhetorical Arena and the multivocal approach to crisis communication, including some of the most important voices inside the arena A series of important international case studies and case examples in each chapter. Suitable for students studying crisis communication modules on corporate communication, public relations, and management and organization studies courses.
How do societies define crime, and how should it be punished or prevented? Which is a more criminal act, causing a death by dumping toxic material or by shooting a victim with a gun? Are criminals born or made? Criminology: Explaining Crime and Its Context, Tenth Edition, offers a broad perspective on criminological theory. It provides students of criminology and sociology with a thorough exposure to a range of theories about crime, contrasting their logic and assumptions, but also highlighting efforts to integrate and blend these frameworks. In this tenth edition, the authors have incorporated new directions that have gained traction in the field, while remaining faithful to their criminological heritage. Among the themes in this work are the relativity of crime (its changing definition) with abundant examples, historical roots of criminology and the lessons they have provided, and the strength and challenges of applying the scientific method. This revision offers new coverage of the growing problem of mental health and crime, a more tightly focused discussion of crime statistics, more global examples, and new material on human trafficking and on youth violence. Brown and Esbensen improve on this engaging and challenging introduction to the theory of crime and punishment, which is already perhaps the best criminology text available for undergraduates today.
When a crisis breaks out, it’s not always just the organization that reacts - the news media, customers, employees, trade associations, politicians, activist groups, and PR experts may also respond. This book offers a new and original perspective on crisis communication based on the theory of the Rhetorical Arena and the so-called multivocal approach. According to this approach, we gain a more dynamic and complex understanding of organizational crises if we focus not only on the communication produced by the organization but also take into account the many other voices who start communicating when a crisis breaks out. It provides: An in-depth overview of the five key dimensions of organizational crises, crisis management and crisis communication A comprehensive introduction to the theory of the Rhetorical Arena and the multivocal approach to crisis communication, including some of the most important voices inside the arena A series of important international case studies and case examples in each chapter. Suitable for students studying crisis communication modules on corporate communication, public relations, and management and organization studies courses.
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