Federico Rajola's Books

Customer Relationship Management in the Financial Industry

Organizational Processes and Technology Innovation

By: Federico Rajola

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Customer Relationship Management in the Financial Industry

Organizational Processes and Technology Innovation

By: Federico Rajola

An integrated view of IT and business processes through extended IT governance allows financial institutions to innovate operations which improve business and organizational performance. However, financial institutions still face challenges with CRM systems in delivering expected results due to lack of complete business integration. Increased exchange of knowledge between customers and the amount of such data available is steadily becoming a challenge for companies, especially in extending internal systems to global information systems with the purpose to collect and update data on a global scale. In this book, Prof. Rajola analyses different aspects of CRM systems taking both an organizational and a technological perspective. He adopts a theoretical framework to unpack issues associated with the need for companies to integrate operations and business processes. The emphasis is then drawn to development of effective CRM (and CRM 2.0) initiatives by making use of illustrative case studies of successful CRM systems implementation in the financial industry. The framework adopted in this book can be used by both scholars and managers to evaluate the interdependencies between operations, business processes, and CRM systems. .

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Page Count

187

Publisher

Springer Science & Business Media

Published Date

ISBN 10

3642355544

ISBN 13

9783642355547

Customer Relationship Management

Organizational and Technological Perspectives

By: Federico Rajola

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Customer Relationship Management

Organizational and Technological Perspectives

By: Federico Rajola

Companies and financial institutions are employing operational information systems in an efficient way. While they have consolidated a strong level of knowledge in management information systems, there is still a lack of knowledge on the right way to apply customer relationship management (CRM) systems under a business perspective. Most of the companies are still having problems in evaluating how CRM can meet with the expected results. The level of complexity is perceived both under a technological and organizational point of view. A complete innovation process and heavy change management initiatives should be ensured in order to have effective and successful systems. This book offers a solid theoretical and practical perspective on how to face CRM projects, describing the most appropriate technologies and organizational issues that have to be considered. Some explaining cases have been included as well.

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Page Count

177

Publisher

Springer Science & Business Media

Published Date

ISBN 10

3540247181

ISBN 13

9783540247180

Customer Relationship Management in the Financial Industry

Organizational Processes and Technology Innovation

By: Federico Rajola

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Customer Relationship Management in the Financial Industry

Organizational Processes and Technology Innovation

By: Federico Rajola

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N/A

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Solve jigsaw puzzle

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Page Count

187

Publisher

Springer Science & Business Media

Published Date

ISBN 10

3642355544

ISBN 13

9783642355547

Customer Relationship Management

Organizational and Technological Perspectives

By: Federico Rajola

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Customer Relationship Management

Organizational and Technological Perspectives

By: Federico Rajola

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N/A

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Page Count

177

Publisher

Springer Science & Business Media

Published Date

ISBN 10

3540247181

ISBN 13

9783540247180

Enterprise Applications and Services in the Finance Industry

3rd International Workshop, FinanceCom 2007, Montreal, Canada, December 8, 2007, Revised Papers

By: Daniel Veit,Dennis Kundisch,Tim Weitzel,Christof Weinhardt,Fethi A. Rabhi,Federico Rajola

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Enterprise Applications and Services in the Finance Industry

3rd International Workshop, FinanceCom 2007, Montreal, Canada, December 8, 2007, Revised Papers

By: Daniel Veit,Dennis Kundisch,Tim Weitzel,Christof Weinhardt,Fethi A. Rabhi,Federico Rajola

This book contains the revised papers of the 3rd International Workshop on Enterprise Applications and Services in the Finance Industry, FinanceCom 2007. It covers innovative applications of novel technology in banking and finance.

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Page Count

202

Publisher

Springer Science & Business Media

Published Date

ISBN 10

3540785507

ISBN 13

9783540785507

Book's by Federico Rajola

Customer Relationship Management in the Financial Industry

Customer Relationship Management in the Financial Industry

Customer Relationship Management

Customer Relationship Management

Customer Relationship Management in the Financial Industry

Customer Relationship Management in the Financial Industry

Customer Relationship Management

Customer Relationship Management

Enterprise Applications and Services in the Finance Industry

Enterprise Applications and Services in the Finance Industry

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