Creating A Revolution In How People Treat People In Business... Radio show hosts Angel Tuccy and Eric Reamer, are the best selling authors of Lists That Saved My Business, and business revolutionaries who are committed to changing the paradigm when it comes to customer service. Designed to be an inspiration to business owners, managers and salespeople, Leading The Revolution will spark creativity in the area of the customer experience for all who take on the role of "revolutionary." Leading The Revolution is a collection of articles, blog entries and thought processes that form the leadership and training offered by Experience Pros, LLC. Customer service is not a department... It is a culture.
You're sitting on a gold-mine of customers! Lists That Saved My Business is the easy-to-use book of checklists for entrepreneurs and business owners to connect with new clients and retain the clients you already have. You have checklists to get things done. You have checklists to keep appointments. You have checklists to remind you of important dates. You HAVE "Lists That Saved My Life"... But do you have checklists to save your business? Lists That Saved My Business is based on true stories of entrepreneurial success, along with the compelling story of how offering extreme customer service will set your business apart. Angel and Eric will help you create a revolution in the way people treat people in business, starting today... with the customers you already have! - Eliminate cold-calls - Drive more people to your sales process - Increase customer retention Lists That Saved My Business is the perfect tool for business owners, sales managers and marketing experts. You'll find yourself referring back to this book again and again.
Experience Pros University is a 12-step program that focuses on developing relationships with your customers. The 12-steps will teach you how to retain the customers you currently have, while gaining new customers through a proven word-of-mouth marketing system.
Technology is rapidly changing, yet the fundamentals of growing a thriving business are timeless. Without customers, you don't have a business, you have an expensive hobby. Waste Less Time, Gain More Customers will help you create a sustainable sales process and marketing strategy for bringing in more customers in less time.
You're sitting on a gold-mine of customers! Lists That Saved My Business is the easy-to-use book of checklists for entrepreneurs and business owners to connect with new clients and retain the clients you already have. You have checklists to get things done. You have checklists to keep appointments. You have checklists to remind you of important dates. You HAVE "Lists That Saved My Life"... But do you have checklists to save your business? Lists That Saved My Business is based on true stories of entrepreneurial success, along with the compelling story of how offering extreme customer service will set your business apart. Angel and Eric will help you create a revolution in the way people treat people in business, starting today... with the customers you already have! - Eliminate cold-calls - Drive more people to your sales process - Increase customer retention Lists That Saved My Business is the perfect tool for business owners, sales managers and marketing experts. You'll find yourself referring back to this book again and again.
Progress in International Research on Thermodynamic and Transport Properties covers the proceedings of the 1962 Second Symposium by the same title, held at Purdue University and the Thermophysical Properties Research Center. This symposium brings together theoretical and experimental research works on the thermodynamic and transport properties of gases, liquids, and solids. This text is organized into nine parts encompassing 68 chapters that cover topics from thixotropy to molecular orbital calculations. The first three parts review papers on theoretical, experimental, and computational studies of the various aspects of thermodynamic properties. These parts discuss the principles of phase equilibria, throttling, volume heat capacity, steam, volumetric behavior, enthalpy, and density. The subsequent part highlights the theoretical evaluations of transport properties, such as viscosity, diffusion, and conductivity, as well as the transport processes. These topics are followed by surveys of the theories in intermolecular forces and their applications. Other parts consider the measurement of thermal conductivity, viscosity, and radiation. The final parts examine the properties of ionized gases and non-Newtonian fluids. This book will prove useful to mechanical and chemical engineers.
This delightful evocation of simpler times and the tools that built America has always held a special place in the hearts of lovers of Americana and Yankee ingenuity. Now available in a handsome hardcover gift edition, this engaging, informative book features 184 of the author's inimitable drawings.
Lead innovation and raise the standard of care in your OR with new techniques and proven practical approaches. Filled with current, clinically relevant presentations and approaches, Instructional Course Lectures, Volume 70 offers solutions for the most current issues and challenges faced at all stages of your career. Broaden your treatment options with experience-based solutions from some of today’s most respected surgeons and specialty experts.
First published in 1949 (this edition in 1968), this book is a dictionary of the past, exploring the language of the criminal and near-criminal worlds. It includes entries from Australia, New Zealand, Canada and South Africa, as well as from Britain and America and offers a fascinating and unique study of language. The book provides an invaluable insight into social history, with the British vocabulary dating back to the 16th century and the American to the late 18th century. Each entry comes complete with the approximate date of origin, the etymology for each word, and a note of the milieu in which the expression arose.
Developed in partnership with the American Academy of Orthopaedic Surgeons (AAOS) and edited by Eric J. Strauss, MD, FAAOS (editor) and Brian J. Galinat, MD, MBA, FAAOS (assistant editor), Instructional Course Lectures, Volume 71 offers solutions for the most current issues and challenges faced at all stages of your career. Filled with current, clinically relevant presentations and approaches, the book broadens your treatment options with experience-based solutions from today’s most respected surgeons and specialty experts. Based on selected Instructional Course Lectures presented at the AAOS Annual Meeting 2021 in San Diego Lead innovation and raise the standard of care in your operating room with new techniques and proven practical approaches. Expand and refresh your general orthopaedic, specialty, and practice knowledge Learn new approaches and surgical techniques from thought leaders Update your action plans for rehabilitative care with expert insights Review new techniques for solving the tough challenges you encounter in your practice every day Chapters are abundantly illustrated with radiographs, drawings, and intraoperative photographs. Some chapters are enhanced with video that bring the techniques to life
With substantial contributions from experienced industrial scientists and engineers, this work will have real application towards improving process efficiency and improvement in the trillion-dollar global petroleum industry. It presents an overview of the emerging field of petroleomics, which endeavors to understand the fundamental components of crude oil. Petroleomics promises to revolutionize petroleum science in much the same way that genomics transformed the study of medicine not long ago. Asphaltenes are a particular focus, with many chapters devoted to the analysis of their structure and properties.
The Honda high-performance four-stroke motorcycle is one of the most popular off-road motorcycles in the country. In this book, widely known and highly respected tuner and journalist Eric Gorr, Dirt Rider's Dr. Dirt and owner of Forward Motion, takes off-road enthusiasts through the paces of performance projects for their Honda CRFs. Whether it's a CRF450F, CRF250F, CRF450X, or CRF250X, your high-performance four-stroke Honda comes under Gorr's purview as he details the ins and outs of buying, maintaining, and upgrading the CRF-and doing the best off-road bike one better.
Rinse, Spit . . . and Die Steve Raymond never wanted to be a cop. He never wanted to be a private eye. He was, in fact, a member of the nice, quiet profession of dentistry. So the one thing Steve Raymond, DDS, never figured on was having to solve a murder. Then one night, in a local Seattle tavern, Steve is the only doctor in the house when a musician collapses onstage, and the mysterious circumstances surrounding his death gradually pull the reluctant dentist into conducting his own investigation. But no one else believes its murdernot his wife, the lawyer, or his best friend, the cop. Steve is on his own as he unexpectedly finds himself Proximal To Murder.
In the MTP joint, as in any joint, the ends of the bones are covered by a smooth articular cartilage. If wear-and-tear or injury damage the articular cartilage, the raw bone ends can rub together. A bone spur, or overgrowth, may develop on the top of the bone. This overgrowth can prevent the toe from bending as much as it needs to when you walk. The result is a stiff big toe, or hallux rigidus. Hallux rigidus usually develops in adults between the ages of 30 and 60 years. No one knows why it appears in some people and not others. It may result from an injury to the toe that damages the articular cartilage or from differences in foot anatomy that increase stress on the joint.
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