CMMI® for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical and focused framework for achieving higher levels of service quality, controlling costs, improving schedules, and ensuring user satisfaction. A member of the newest CMMI model, CMMI-SVC Version 1.3, reflects changes to the model made for all constellations, including clarifications of high-maturity practices, alignment of the sixteen core process areas, and improvements in the SCAMPI appraisal method. The indispensable CMMI® for Services, Second Edition, is both an introduction to the CMMI-SVC model and an authoritative reference for it. The contents include the complete model itself, formatted for quick reference. In addition, the book’s authors have refined the model’s introductory chapters; provided marginal notes to clarify the nature of particular process areas and to show why their practices are valuable; and inserted longer sidebars to explain important concepts. Brief essays by people with experience in different application areas further illustrate how the model works in practice and what benefits it offers. The book is divided into three parts. Part One begins by thoroughly explaining CMMI-SVC, its concepts, and its use. The authors provide robust information about service concepts, including a discussion of lifecycles in service environments; outline how to start using CMMI-SVC; explore how to achieve process improvements that last; and offer insights into the relationships among process areas. Part Two describes generic goals and practices, and then details the complete set of twenty-four CMMI-SVC process areas, including specific goals, specific practices, and examples. The process areas are organized alphabetically by acronym and are tabbed for easy reference. Part Three contains several useful resources, including CMMI-SVC-related references, acronym definitions, a glossary of terms, and an index. Whether you are new to CMMI models or are already familiar with one or more of them, this book is an essential resource for service providers interested in learning about or implementing process improvement.
Fatherless and cast off as a baby by her mother, Micki Forrester's only family has been Gram, the energetic woman who raised Micki from birth. When, as adult, Micki leaves for a long-anticipated tour of the Holy Lands, she never guesses that secrets about her past are traveling with her. When news reaches Micki that Gram has been hospitalized, she wants to return to the States immediately. But Gram insists she remain in Israel, and this event triggers an avalanche of revelations more overwhelming to Micki than what she's learning of the history of the Holy Lands. She may not have come to Galilee with love, but will it be the place where she can discover love's true meaning-and learn to hold it in her heart forever?
To compete today, librarians need to not only provide old services in new ways but also to provide new services. Repositioning Reference: New Methods and New Services for a New Age re-imagines reference services in libraries and information organizations and the role of reference librarians, taking into account rapid developments in technology and information-specific services in non-library sectors. It traces the history of technology adoption for reference services, describes competitive pressures facing reference services, identifies untapped opportunities for reference services and librarians, details innovative and creative solutions for energizing the profession and engaging library user communities, and prescribes means to evaluating technologies for reference services. This book: • Includes current and unique examples of innovative reference services to serve as inspiration and launching points for readers. • Offers contemporary management theory and practice from outside of the field of LIS to offer readers a guide for initiating, leading, and managing change in their organizations. • Outlines the processes of environmental scanning and SWOT analysis, which are important practices for keeping abreast of changes in the field and positioning an organization to make the most of their opportunities and to minimize threats. Repositioning Reference may be used as a textbook by LIS educators whose courses and learning experiences prepare aspiring librarians to lead the reference revolution and by practicing librarians in diverse settings who want to be change agents.
Reclaim Social Work (RSW) is the innovative model of children's social work pioneered by the London Borough of Hackney. This book sets out what RSW is, how it was set up, and the theory and evidence base underlying it. Chapters written by RSW social workers outline the methodological approaches used and demonstrate how it works in practice.
Private equity firms have long been at the center of public debates on the impact of the financial sector on Main Street companies. Are these firms financial innovators that save failing businesses or financial predators that bankrupt otherwise healthy companies and destroy jobs? The first comprehensive examination of this topic, Private Equity at Work provides a detailed yet accessible guide to this controversial business model. Economist Eileen Appelbaum and Professor Rosemary Batt carefully evaluate the evidence—including original case studies and interviews, legal documents, bankruptcy proceedings, media coverage, and existing academic scholarship—to demonstrate the effects of private equity on American businesses and workers. They document that while private equity firms have had positive effects on the operations and growth of small and mid-sized companies and in turning around failing companies, the interventions of private equity more often than not lead to significant negative consequences for many businesses and workers. Prior research on private equity has focused almost exclusively on the financial performance of private equity funds and the returns to their investors. Private Equity at Work provides a new roadmap to the largely hidden internal operations of these firms, showing how their business strategies disproportionately benefit the partners in private equity firms at the expense of other stakeholders and taxpayers. In the 1980s, leveraged buyouts by private equity firms saw high returns and were widely considered the solution to corporate wastefulness and mismanagement. And since 2000, nearly 11,500 companies—representing almost 8 million employees—have been purchased by private equity firms. As their role in the economy has increased, they have come under fire from labor unions and community advocates who argue that the proliferation of leveraged buyouts destroys jobs, causes wages to stagnate, saddles otherwise healthy companies with debt, and leads to subsidies from taxpayers. Appelbaum and Batt show that private equity firms’ financial strategies are designed to extract maximum value from the companies they buy and sell, often to the detriment of those companies and their employees and suppliers. Their risky decisions include buying companies and extracting dividends by loading them with high levels of debt and selling assets. These actions often lead to financial distress and a disproportionate focus on cost-cutting, outsourcing, and wage and benefit losses for workers, especially if they are unionized. Because the law views private equity firms as investors rather than employers, private equity owners are not held accountable for their actions in ways that public corporations are. And their actions are not transparent because private equity owned companies are not regulated by the Securities and Exchange Commission. Thus, any debts or costs of bankruptcy incurred fall on businesses owned by private equity and their workers, not the private equity firms that govern them. For employees this often means loss of jobs, health and pension benefits, and retirement income. Appelbaum and Batt conclude with a set of policy recommendations intended to curb the negative effects of private equity while preserving its constructive role in the economy. These include policies to improve transparency and accountability, as well as changes that would reduce the excessive use of financial engineering strategies by firms. A groundbreaking analysis of a hotly contested business model, Private Equity at Work provides an unprecedented analysis of the little-understood inner workings of private equity and of the effects of leveraged buyouts on American companies and workers. This important new work will be a valuable resource for scholars, policymakers, and the informed public alike.
In Part One of the Munro Review (published 3rd February 2011, ISBN 9780108510137), Professor Munro set out the approach and features of the child protection system that needed exploring in detail. This second part and final report sets out recommendations to reform the child protection system, specifically from being over-bureaucratised and concerned with compliance to one that keeps a focus on children. Some of the recommendations include: that the Government should remove the specific statutory requirement on local authorities for completing assessments within often artificial set timescales; that local services which work with children and families should be freed from unhelpful government targets; that there should be an introduction of a duty on all local services to coordinate an early offer of help to families who do not meet the criteria for social care services, to address problems before they escalate to child protection issues; that Ofsted inspections of children's services should add more weight to feedback from children and families; that experienced social workers should be kept on the frontline even when they become managers so that their experience and skills are not lost and that each local authority should designate a Principal Child and Family Social Worker to report the views and experiences of the front line to all levels of management. Professor Munro also states that individual recommendations should not be taken forward in isolation but that change needs to happen across the system.
This book outlines a highly practical integrated approach to leader support which has been widely utilised across multiple sectors. In addition to outlining the varied modalities of one-to-one support (counselling, supervision, coaching and mentoring), it challenges the notion that such approaches alone can provide the individual with the confidential support which leaders need. Instead, the book offers an action research based ‘Leadership Inquiry Support’ (LIS) model which holistically integrates multiple modalities of support alongside a strong developmental process. Central to this model is dedication to authentic collaboration in the support relationship. Detail is also provided on how to create such a relationship in non-controlling, non-avoiding, dialogical ways. Furthermore, this text explores a number of tricky issues, including how those facilitating LIS gain support for themselves and keep themselves safe, the evaluation of LIS, and consideration of ethical, cultural and context variables. This is not a ‘quick-fix’ solution book, but rather a deep and holistic exploration of implementation strategies for LIS backed up by research and real-world, practical experience.
Like sex, Eileen Gillooly argues, humor has long been viewed as a repressed feature of nineteenth-century femininity. However, in the works of writers such as Jane Austen, George Eliot, Elizabeth Gaskell, Anthony Trollope, and Henry James, Gillooly finds an understated, wryly amusing perspective that differs subtly but significantly in rhetoric, affect, and politics from traditional forms of comic expression. Gillooly shows how such humor became, for mostly female writers at the time, an unobtrusive and prudent means of expressing discontent with a culture that was ideologically committed to restricting female agency and identity. If the aggression and emotional distance of irony and satire mark them as "masculine," then for Gillooly, the passivity, indirection, and sympathy of the humor she discusses render it "feminine." She goes on to disclose how the humorous tactics employed by writers from Burney to Wharton persist in the work of Barbara Pym, Anita Brookner, and Penelope Fitzgerald. The book won the Barbara Perkins and George Perkins Award given by the Society for the Study of Narrative Literature.
When her arch nemesis Marcy Blanchard, the new head writer for The Yearning Tide is found dead, soap opera actress Alexis Peterson becomes the prime suspect and must play the role of a lifetime to clear her name. Original.
Alexis Peterson is delighted when her friend, ex-Playboy Playmate Shana Stern, invites her to Hugh Hefner's infamous Halloween party. But the fun ends when, after a few drinks, Shana is found dead. Alex's investigation leads ger to a soap opera convention in Las Vegas, and bodies continue to pile up on the strip. She must catch this killer who is more vicious than any television critic...
Praise for Critical Thinking in Clinical Practice, Third Edition "Eileen Gambrill is unparalleled in her ability to describe common flaws and biases in clinical decision making. The result in this revised edition is a steadfast call for change that also acknowledges the demands of practice. A must-read for clinicians and researchers alike." —Elizabeth K. Anthony, PhD, Assistant Professor, School of Social Work, Arizona State University "This Third Edition builds upon the impressive strengths of Gambrill's prior treatments of the topic to support the notion that critical thinking is a teachable skill and one essential for contemporary practice in the human services. This book should be the default authority on the topic of critical thinking for human service professionals and would be an excellent textbook." —Bruce A. Thyer, PhD, LCSW, Professor and former Dean, Florida State University College of Social Work "I was skeptical about how Critical Thinking in Clinical Practice could be improved, but Eileen Gambrill has succeeded! Her articulation of critical thinking skills for clinical decisions ultimately will benefit the people we serve." —Joanne Yaffe, PhD, ACSW, Associate Professor of Social Work and Adjunct Associate Professor of Psychiatry, University of Utah A balanced and illustrative guide to incorporating critical-thinking values, knowledge, and skills into clinical education and practice Now in a third edition, Critical Thinking in Clinical Practice is written for helping professionals who want to think more clearly about the decisions they make and the context in which they make them. It is a practical volume for clinicians who would like to expand their knowledge of common pitfalls and fallacies in clinical reasoning. As in earlier editions, this Third Edition draws on research related to problem solving and decision making, illustrating the relevance of research findings to everyday clinical practice and policy. Revised throughout, the new edition includes discussion of: The influence of pharmaceutical companies on the helping professions, including disease mongering—the creation of bogus risks, problems, and needless worries Different kinds of propaganda in the helping professions that compromise informed consent Additional coverage of classification, pathology, reliance on authority, and hazards in data collection The development of decision aids of value to both professionals and clients The relative contribution of specific interventions compared to nonspecific factors to positive outcome Factors related to decision making in multidisciplinary teams New developments regarding intuitive and analytic reasoning The pragmatic theory of fallacies Designed to enhance the quality of services offered to clients, Critical Thinking in Clinical Practice, Third Edition is filled with insightful examples, useful lists, websites, and guidelines, presenting an essential resource for all helping professionals and students in the helping professions.
Offering an updated resource list and new interviews to offer a current look at today's fashion accessories industry, this new edition joins the bestselling Start Your Own Series whose top five sellers have shipped a combined 270,000+ copies.Basic updating of resources and interviews with successful owners in the fashion accessories business. Trendy entrepreneurs learn how to create and sell their own accessories, buy wholesale accessories for resale or establish their own online or traditional store. Our experts take them step by step from creating a business plan, to setting up a home workshop and office, exploring the market, managing finances, publicizing and advertising the business and much more. Industry professionals and practicing home-based business owners provide unique insights, tips and tricks to ensure success. This step-by-step guide gives aspiring entrepreneurs everything they need to know to turn their passion for fashion into a successful business.
DIVNearly five decades after they were swapped at birth, two women change each other’s lives /divDIV/divDIVSylvie Rosenthal is dying, and one great mistake still weighs on her soul. In 1943, as a new mother in a Bronx maternity ward, she feared for her life. What would happen when her husband saw their new daughter, whose dark hair and black eyes proved she wasn’t his own? Sylvie couldn’t bear to find out, and during a terrifying hospital fire fled the building with another woman’s child in her arms./divDIV /divDIVDecades later, she told her real daughter the truth, but asked Rose to keep her secret, lest it destroy Rachel, the girl Sylvie raised as her own. Then, after years of silence, the two women’s lives, intertwined in more ways than one, are once more turned upside down. In this sequel to the blockbuster Garden of Lies, Rose and Rachel, bound forever by a secret that only one of them understands, must both find the courage to face the truth./divDIV /divDIVThis ebook features an illustrated biography of Eileen Goudge including rare photos from the author’s personal collection./div
The attempt to spot deception through its correlates in human behavior has a long history. Until recently, these efforts have concentrated on identifying individual "cues" that might occur with deception. However, with the advent of computational means to analyze language and other human behavior, we now have the ability to determine whether there are consistent clusters of differences in behavior that might be associated with a false statement as opposed to a true one. While its focus is on verbal behavior, this book describes a range of behaviors—physiological, gestural as well as verbal—that have been proposed as indicators of deception. An overview of the primary psychological and cognitive theories that have been offered as explanations of deceptive behaviors gives context for the description of specific behaviors. The book also addresses the differences between data collected in a laboratory and "real-world" data with respect to the emotional and cognitive state of the liar. It discusses sources of real-world data and problematic issues in its collection and identifies the primary areas in which applied studies based on real-world data are critical, including police, security, border crossing, customs, and asylum interviews; congressional hearings; financial reporting; legal depositions; human resource evaluation; predatory communications that include Internet scams, identity theft, and fraud; and false product reviews. Having established the background, this book concentrates on computational analyses of deceptive verbal behavior that have enabled the field of deception studies to move from individual cues to overall differences in behavior. The computational work is organized around the features used for classification from -gram through syntax to predicate-argument and rhetorical structure. The book concludes with a set of open questions that the computational work has generated.
A billion-dollar industry, fashion accessories offer a world of business possibilities for stylish entrepreneurs like you! From jewelry and handbags to scarves and hats, Entrepreneur covers the hottest accessories businesses within the flourishing fashion industry. Learn how to create and sell your own accessories, buy wholesale accessories for resale, or establish your own online or traditional store! Providing insider advice, tips, and tricks along the way, our expert fashionistas take you step by step and show you how to discover your specialty, establish your business, set up your home workshop and office, manage your finances, and much more! • Choose from popular fashion accessory niches— handcrafted jewelry, handbags, belts, scarves, and hats • Discover the right sales avenue for your products • Outfit your home workshop and office with the right tools and supplies • Partner with retailers and designers to boost brand recognition • Efficiently manage inventory and supplies for easy order fulfillment • Boost profits by expanding and cross-marketing your product line • And more Turn your passion for fashion into a successful business today! All Entrepreneur Step-By-Step Startup Guides Include: •Essential industry-specific startup steps with worksheets, calculators, checklists and more •Bestselling title,Start Your Own Business by Entrepreneur Media Inc., a guide to starting any business and surviving the first three years •Downloadable, customizable business letters, sales letters, and other sample documents •Entrepreneur’s Small Business Legal Toolkit
Thanks to the mindspeech lessons she's receiving from the black dragon, Lily is temporarily benched from Unit Twelve until her brain acclimates and the risk of total burnout passes. But when her mentor calls in a favour and sends Lily to a murder scene, she's suddenly back on active status, despite the hallucinations she can't keep at bay. With one touch, Lily knows the man was killed by magic, but her senses don't warn her how far the conspiracy goes. With none of her usual resources, Lily is up against impossible odds and can't trust anything she feels.
Wry, dark humor burnishes visionary SF in these often prophetic, sometimes troubling, but always fascinating tales that combine and masterfully conflate the disparate worlds of corporate tech and literary art. “After the Thaw” is a hi-tech take on an ancient idea: immortality. “Terrible Trudy on the Lam” based on actual events, is a modern fable about a zoo escape, a private eye, a vaudeville act and keeping your mouth shut. “Night Shift at NanoGobblers,” written for a NASA website, is about asteroid-altering AIs and their world-weary earthbound handlers. “Transitions” deals with jet lag when your flight is decades late. Gunn’s long-awaited third collection is rounded out by incisive and affectionate portraits of her SF colleagues, mentors, and friends, beginning with Ursula Le Guin. All illuminated of course by our artfully intimate interview.
Alexis Peterson’s days are filled with scheming, backstabbing, adultery, and murder. She is a soap opera star, after all. But a new role has her feeling like she’s in the horror business. Tabloids and fans are stunned when daytime soap opera star, Alexis Peterson, leaves her popular daytime show for another soap. She’s too busy preparing to be a presenter at the Daytime Emmy Awards to even notice. But when her co-presenter loses his life before presenting a winner, Alex realizes she has another murder mystery on her hands. Working behind the scenes to find out how her co-star could have met such an end, she invites the handsome Detective Frank Jakes back in her life--a man she can’t stop imaging having a real love scene with. But first Alex must focus on finding the killer—before she sees another one of Hollywood’s brightest stars burn out. Praise for Death in Daytime: “Sheer fun.”—Carolyn Hart “Had me laughing out loud… keeps you guessing to the very end.”—Ronn Moss (Ridge Forrester on The Bold and the Beautiful)
Engaging with social media such as Facebook, YouTube, and Twitter is now a key part of global business communications. Blogs, microblogs, social networking and social news sites have become the new tools for effective marketing and sales. This book is an excellent resource for anyone planning a social media strategy or individual campaign. It includes: specific sites and blogs for various types of networking; creating a social media brand and reputation; legal issues; future predictions.
Two blockbusters in one from the New York Times–bestselling author of The Diary about an act of infidelity and its consequences on one woman’s family. In Garden of Lies, Sylvie wants to be a good wife to Gerald, who offers the privileged life she could only dream of. When they wed eight years ago, the country was in the throes of the Depression, and she thought she’d made the right choice. She wants to please her new husband, and bear his children. But no matter how hard she tries, she cannot give him her whole heart. She thinks something is wrong with her until Nikos, the earthy Greek handyman, shows her what real passion is—and gives her a child. Sylvie knows Gerald will never accept the newborn, who looks nothing like him, and she despairs until a fire in the hospital gives her a way out. In the confusion she switches her daughter for another’s, a bold act that resonates through the decades and culminates in one of the most passionate love stories portrayed in contemporary fiction. In Thorns of Truth, Sylvie Rosenthal is dying, and her one great mistake still weighs on her soul. The lives of her natural-born daughter, Rose, and her adopted one, Rachel, are once more turned upside down. In this sequel to the blockbuster Garden of Lies, the two women, bound forever by a secret that only one of them understands, must both find the courage to face the truth.
Eileen Munro, author of the seminal Munro Review, returns in this fully revised and updated third edition. With new chapters on ′Child Protection Agencies as Complex Adaptive Systems′ and ′How organisations can support more effective practice′, this new edition shifts its focus from individual workers to look at the critical role that organisations play in child protection, and how individuals are affected by the complex enterprise of people, processes, cultures and agencies. It remains an essential guide to strengthening analytic and intuitive skills to improve children′s safety.
Irish immigration to the United States can be divided into five general periods, from 1640 to the present: the colonial, prestarvation, great starvation, post-starvation, and post- independence periods. Immigration to the Great Lakes region and, more specifically, to Michigan was differentially influenced during each of these times. The oppressive historical roots of the Irish in both Ireland and nineteenth century America are important to understand in gaining an appreciation for their concern with socioeconomic status. The Irish first entered the Great Lakes by way of the Ohio River and Appalachian passes, spreading north along the expanding frontier. After the War of 1812, the Irish were heavily represented in frontier military garrisons. Many Irish moved into the Detroit metropolitan area as well as to farming areas throughout Michigan. In the 1840s, a number of Irish began fishing in the waters off Beaver Island, Mackinac Island, Bay City, Saginaw, and Alpena. From 1853 to 1854, Irish emigrants from the Great Starvation dug the Ste. Marie Canal while others dug canals in Grand Rapids and Saginaw. Irish nationalism in both Michigan and the United States has been closely linked with the labor movement in which Irish Americans were among the earliest organizers and leaders. Irish American nationalism forced the Irish regardless of their local Irish origins to assume a larger Irish identity. Irish Americans have a long history of involvement in the struggle for Irish Freedom dating from the 1840s. As Patrick Ford, editor of Irish World has said, America led the Irish from the "littleness of countyism into a broad feeling of nationalism.
Personal care, newfound energy, and a revitalized appearance remain invaluable commodities among consumers. Learn the ins and outs of starting a successful business in one of today’s hottest industries: salons and day spas. From laying the groundwork and establishing yourself in the marketplace to holding a grand opening and developing service policies, this step-by-step guide takes you from big-picture plans to day-to-day dealings in your new spa and salon. Plus, gain insight, advice, and tips from interviews with practicing hair salon and day spa owners.
The Dimensions of Physical Education is an all-in-one reader that addresses important issues in physical, health, and sport education. The text assists students in learning the designated content by providing reader-friendly, scholarly articles and letters that discuss the real issues in the field. Instructors are encouraged to use the articles to challenge students to think about how all of the dimensions of physical and health education connect to each other. The format of the text allows instructors to select and teach the content of the chapters in any order that meets the needs of their students and courses. Topics Covered include: The significance of physical education Effective teaching methods Means of motivating students Character education Assessment measurements Technology Gender issues & diversity Professional development Service-learning Adapted PE
A blockbuster New York Times bestseller: A wife takes a shocking step to protect her marriage from the consequences of her own infidelity . . . Sylvie wants to be a good wife to Gerald, who offers the privileged life she could only dream of, growing up. When they wed eight years ago, the country was in the throes of the Depression, and she thought she’d made the right choice. She wants to please her new husband, and bear his children. But no matter how hard she tries, she cannot give him her whole heart. She thinks something is wrong with her until Nikos, the earthy Greek handyman, shows her what real passion is—and gives her a child. Sylvie knows Gerald will never accept the newborn, with her black eyes and dark hair, and she despairs until a fire in the hospital gives her a way out. In the confusion she switches her daughter for another’s, a bold act that resonates through the decades and culminates in one of the most passionate love stories portrayed in contemporary fiction. This ebook features an illustrated biography of Eileen Goudge including rare photos from the author’s personal collection.
- NEW and UNIQUE! Expanded coverage of interprofessional collaborative practice includes the latest Interprofessional Education Collaborative (IPEC) Core Competencies for Interprofessional Collaborative Practice. - NEW! Updated coverage of APRN roles related to implementation of healthcare in the U.S. reflects current and anticipated changes in APRN roles related to healthcare reform. - NEW! Coverage of IOM and QSEN has been updated and expanded. - NEW! Refocused International Development of Advanced Practice Nursing chapter has been rewritten to be more global and inclusive in focus, to reflect the state of advanced practice nursing practice throughout all major regions of the world. - NEW! Expanded content on the role of advanced practice nurses in teaching/education/mentoring and health policy related to the APRN role is featured in the 6th edition.
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