Edwin Guest's Books

Customer Service Marketing

Managing the Customer Experience

By: Edwin N. Torres,Tingting Zhang

Write a review Read reviews Take a Quiz Solve Book Puzzle

Customer Service Marketing

Managing the Customer Experience

By: Edwin N. Torres,Tingting Zhang

This timely book is a comprehensive overview of customer service principles, theories, and practices. It looks at the best practices of service enterprises and the delivery of superior customer service. It also includes classic and contemporary theories relating to the consumers, managers, and their behaviors in organizational setting. The book uses real-life applications through examples from business enterprises in various service sectors, including hotels, restaurants, theme parks, event management, airlines, cruises, (e-)retailers, and finance. This book covers important concepts in service design and delivery including customer experiences, peer-to-peer services, the organization’s servicescape, quality measurement tools, and use of technologies. The book also gives insights into consumers including their expectations, attitudes, emotions, word-of-mouth behaviors, and strategies to ensure their loyalty. It also looks at developments in service theory and practice which remain relatively unexplored by existing textbooks. Filled with real-world case studies in various service sectors, this textbook will be particularly useful for students in hospitality guest services and services marketing.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

355

Publisher

Taylor & Francis

Published Date

ISBN 10

0429558996

ISBN 13

9780429558993

802.1X Port-Based Authentication

By: Edwin Lyle Brown

Write a review Read reviews Take a Quiz Solve Book Puzzle

802.1X Port-Based Authentication

By: Edwin Lyle Brown

Port-based authentication is a "network access control" concept in which a particular device is evaluated before being permitted to communicate with other devices located on the network. 802.1X Port-Based Authentication examines how this concept can be applied and the effects of its application to the majority of computer networks in existence today. 802.1X is a standard that extends the Extensible Authentication Protocol (EAP) over a Local Area Network (LAN) through a process called Extensible Authentication Protocol Over LANs (EAPOL). The text presents an introductory overview of port-based authentication including a description of 802.1X port-based authentication, a history of the standard and the technical documents published, and details of the connections among the three network components. It focuses on the technical aspect of 802.1X and the related protocols and components involved in implementing it in a network. The book provides an in-depth discussion of technology, design, and implementation with a specific focus on Cisco devices. Including examples derived from the 802.1X implementation, it also addresses troubleshooting issues in a Cisco environment. Each chapter contains a subject overview. Incorporating theoretical and practical approaches, 802.1X Port-Based Authentication seeks to define this complex concept in accessible terms. It explores various applications to today's computer networks using this particular network protocol.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

254

Publisher

CRC Press

Published Date

ISBN 10

1420044656

ISBN 13

9781420044652

The General’s Secret Agent

By: Edwin H. Longworth

Write a review Read reviews Take a Quiz Solve Book Puzzle

The General’s Secret Agent

By: Edwin H. Longworth

Seventeen-year-old Edwin enlisted in the military to avoid going to prison, never expecting his decision to lead him on the deadly adventure of his life. Trained to be the best, he soon adheres to little more than Wild West rules: kill or be killed. While dodging bullets--and catching a few--he makes enemies but serves his country with bravery and honor. The General's Secret Agent is a thrilling narrative that exposes the inner workings of the military. Filled with intrigue, it is a work of fiction, although much of it is based on the author's own experiences. It would be foolhardy to admit to murder or spying on the government, and yet, these things happen within the bounds of so-called fiction. Can you separate truth from story in this twisted tale of military intelligence?

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

320

Publisher

Archway Publishing

Published Date

ISBN 10

1480867934

ISBN 13

9781480867932

Choice of Law for American Courts

A Multilateralist Method

By: Edwin S. Fruehwald

Write a review Read reviews Take a Quiz Solve Book Puzzle

Choice of Law for American Courts

A Multilateralist Method

By: Edwin S. Fruehwald

This study proposes a multilateralist method of choice of law in order to alleviate the great disarray that currently exists in American choice law. In the early 20th century, there was a fairly-uniform multilateralist method of choice law. In the 1920s and 30s, however, scholars adn courts began to reject this method. Viewed as too mechanical the method sometimes resulted in the choice of law of a state with only a tenuous connection to the controversy. Currently, state courts use four different approached to choice law with numerous material variations. This study rejects these approaches on normative, constitutional, and practical grounds. Instead, it advocates that courts adopt a multilateralist approach to choice of law that is forum- and content-neutral and that respects the rights of both individuals and states. The study also argues that such an approach should satisfy a constitutional standard that requires a court not choose one state's law when another state has a significantly closer connection to controversy. The proposed method consists of two parts. The first part determines the states that have created legal relations applying to the dispute. When more than one state has created a legal realtions applying to the dispute. When more than one state has created a legal relation that applies to the controversy, the second part adopts the law of the state that had the closest connection. The study then applies the suggested method to numerous choice of law problems.

Average ratings

N/A

Write a review

Solve jigsaw puzzle

Age

Page Count

182

Publisher

Bloomsbury Publishing USA

Published Date

ISBN 10

0313074224

ISBN 13

9780313074226

Book's by Edwin Guest

Customer Service Marketing

Customer Service Marketing

802.1X Port-Based Authentication

802.1X Port-Based Authentication

The General’s Secret Agent

The General’s Secret Agent

Choice of Law for American Courts

Choice of Law for American Courts

Username

Password

Username

Password

Password again

Birthday

Email