Edward C. Brewer's Books

Better Customer Service

Simple Rules You Can Apply Today

By: Edward C. Brewer,Terence L. Holmes

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Better Customer Service

Simple Rules You Can Apply Today

By: Edward C. Brewer,Terence L. Holmes

This readable and concise research-based book discusses seven simple rules that will help businesses and individuals improve their customer satisfaction and workplace environments – and make the world a little better and more pleasant. An author team with extensive cross-sector experience provides a foundation that will help improve customer service no matter the type of organization or situation, allowing customization according to industry standards and expectations. Although the basic steps are simple – going all the way back to preschool and kindergarten – they can have a significant positive impact on customer service and on basic human interaction. If an employee follows these simple steps, not only will relationships with customers improve, but so will relationships with co-workers, increasing overall organizational satisfaction. Readers who adopt the principles in this book may find that their personal relationships improve as well. The primary audience of this work includes any business that desires to improve customer service. However, anyone who works with people will appreciate the conversational tone and specific illustrative examples in this clear and immediately actionable book.

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Publisher

Routledge

Published Date

ISBN 10

1000394891

ISBN 13

9781000394894

Religious Rhetoric

Dividing a Nation or Building Community

By: Edward C. Brewer

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Religious Rhetoric

Dividing a Nation or Building Community

By: Edward C. Brewer

Religious Rhetoric: Dividing a Nation or Building Community examines religious rhetoric and its creation of both division and unity from a variety of perspectives and issues. Religion, in a variety of forms, is central to our understanding of who we are and how we respond to the world around us. Even those who claim not to have a religious faith have religion in the sense that they have a particular worldview through which they understand and react to the world around them. By examining religious rhetoric in a variety of contexts, this book uncovers the cultural impact of this rhetoric on our political, community, and personal systems of understanding.

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103

Publisher

Rowman & Littlefield

Published Date

ISBN 10

1498565212

ISBN 13

9781498565219

Fitness Professional's Handbook

By: Edward T. Howley,Dixie L. Thompson

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Fitness Professional's Handbook

By: Edward T. Howley,Dixie L. Thompson

Fitness Professional’s Handbook, Seventh Edition With HKPropel Access, provides current and future fitness professionals with the knowledge to screen participants, conduct standardized fitness tests, evaluate the major components of fitness, and prescribe appropriate exercise. The text uses the latest standards, guidelines, and research from authorities in the field to prepare readers for certification and arm them with the knowledge to work with a variety of clients and populations. This full-color text incorporates information from the 10th edition of ACSM’s Guidelines for Exercise Testing and Prescription and the Physical Activity Guidelines for Americans exercise and physical activity recommendations for adults, older adults, children, and those with special needs. The text embraces the importance of communication between allied health and medical professionals with those in the fitness arena to provide readers with a foundation for prescribing exercise and delivering need- and goal-specific physical activity and fitness programs. Every chapter has been updated, allowing readers to explore the newest theories and research findings and apply them to real-world situations. The following are among the most significant changes to the seventh edition: Related online content delivered via HKPropel that includes an online video library containing 24 video clips to help readers better apply key techniques covered in the book, as well as fillable forms that students can use beyond the classroom A new chapter, “Training for Performance,” helps professionals expand their practice to work with recreational athletes who have performance-related goals New information, including the consequences of exercise-induced muscle damage (rhabdomyolysis), devices used to track physical activity and estimate energy expenditure (e.g., accelerometers), relative flexibility and the role of lumbopelvic rhythm in back function, the importance of progression in an exercise prescription, and the professional standard of care associated with HIIT programs reflects recent topics of interest and research Updated statistics on CVD and CHD from the American Heart Association, adult and childhood obesity, and the prevalence of COPD, asthma, bronchitis, and emphysema ensure accurate representation of data With a comprehensive and practical approach, this text enables readers to help individuals, communities, and groups gain the benefits of regular physical activity in a positive and safe environment. It provides background to the field, scientific fundamentals, and up-to-date recommendations to help readers better understand the role of physical activity in the quality of life and guidelines for screening, testing, supervising, and modifying activity for various populations. Note: A code for accessing HKPropel is not included with this ebook but may be purchased separately.

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Page Count

593

Publisher

Human Kinetics

Published Date

ISBN 10

1718216424

ISBN 13

9781718216426

Folk on the Delaware General Corporation Law

Fundamentals, 2017 Edition

By: Edward P. Welch,Robert S. Saunders,Allison L. Land,Andrew J. Turezyn,Jennifer C. Voss

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Folk on the Delaware General Corporation Law

Fundamentals, 2017 Edition

By: Edward P. Welch,Robert S. Saunders,Allison L. Land,Andrew J. Turezyn,Jennifer C. Voss

For quick access to Delaware Corporation Law when you're away from the office, here's a handy portable version of Folk you can easily carry to court in your briefcase. Adapted from the major 3-volume analysis of Delaware Corporation Law that is constantly cited by courts and relied upon daily by corporate lawyers everywhere, Folk Fundamentals gives you: The complete text of the Delaware General Corporation Law The essential and most commonly used analytic elements of the larger set's commentary Take this convenient one-volume softcover -distillation- any place you need to refer to Folk on the spot. Organized for Quick and Easy Reference! Following the unique and convenient organizational format of the 3-volume set, Folk Fundamentals provides annotated commentary with each section of the statute. Each section's commentary incorporates discussion of every significant court decision (including non-Delaware cases) that interprets the language and intent of that section, and adds the incisive analysis of Folk and his successor authors. This expert commentary synthesizes statute, cases, and analysis into clear, up-to-date guidance that can be put to immediate use in any business activity or situation affected by Delaware Corporation Law . With Folk Fundamentals, you'll be able to: Locate any provision of Delaware Corporation Law--quickly Quote directly from the statute or commentary in the office or the courtroom Support or counter arguments with Folk's proven analysis

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Page Count

1942

Publisher

Wolters Kluwer

Published Date

ISBN 10

1454872454

ISBN 13

9781454872450

Textbook of Veterinary Internal Medicine - Inkling E-Book

Textbook of Veterinary Internal Medicine - eBook

By: Stephen J. Ettinger,Edward C. Feldman,Etienne Cote

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Textbook of Veterinary Internal Medicine - Inkling E-Book

Textbook of Veterinary Internal Medicine - eBook

By: Stephen J. Ettinger,Edward C. Feldman,Etienne Cote

Your days spent fruitlessly scouring textbooks and websites for credible vet information are over! Now you can get the whole story — the accurate story — all in one place. Introducing The Textbook of Veterinary Internal Medicine, Expert Consult, 8th Edition. Still the only comprehensive resource for veterinary internal medical problems, this faculty-and-student-favorite offers unparalleled coverage of pathophysiology, diagnosis, and disease treatments for dogs and cats. In addition to new chapters and discussions on the industry’s most topical issues, this "gold standard in vet medicine" comes with hundreds of original videos, algorithms, and learning tools to really bring all the information to life. There’s no better source to help you unlock the secrets of veterinary medicine than Ettinger’s! Fully searchable online text offers quick access to the most trusted information in the field. Complete library of over 500 original clinical videos you can believe in. Instead of fruitless YouTube searches, each video expertly breaks down veterinary procedures and important signs of diseases and disorders that are difficult or impossible to understand from written descriptions alone. In-depth coverage of timely issues includes expert explanations on topics such as the genome, clinical genomics, euthanasia, innocent heart murmurs, hyperbaric medicine, home prepared and raw diets, obesity, botulism, artificial pacing of the heart, and cancer vaccines. Thousands of references accessible from the printed book with the click of a QR code. 256 all-new client information sheets can be downloaded, customized, and printed as client handouts. 214 new and updated clinical algorithms aid in disease identification and decision-making. Exclusive access to Expert Consult Online website offers the complete library of original video clips, heart sounds, the full collection of client information sheets, and hyperlinking of references to their source abstracts in PubMed. NEW! In-depth coverage of the latest information and trends in small animal internal medicine. Completely new section on minimally-invasive interventional procedures includes techniques for treating respiratory, cardiovascular, gastrointestinal, urologic/nephrologic, and neoplastic disorders. 17 new chapters address the major clinicopathologic abnormalities that occur in canine and feline laboratory testing. Completely new section on management of mutually-antagonistic comorbidities spotlights concurrent cardiac and renal disease, concurrent infection in patients requiring immunosuppression, and concurrent diabetes mellitus and corticosteroid-dependent disease. Expert explanations on topics such as evidence-based medicine, distinguishing behavioral disorders from medical neurologic disorders, blood transfusion techniques, hyperadrenocorticism (Cushing’s disease), chronic kidney disease, respiratory and inhalant therapy, and many more.

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Page Count

3821

Publisher

Elsevier Health Sciences

Published Date

ISBN 10

032331239X

ISBN 13

9780323312394

Psychology: Australia and New Zealand with Online Study Tools 12 Months

By: Douglas A. Bernstein,Julie Ann Pooley,Lynne Cohen,Bethanie Gouldthorp,Stephen C. Provost,Jacquelyn Cranney,Louis A. Penner,Alison Clarke-Stewart,Edward J. Roy

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Psychology: Australia and New Zealand with Online Study Tools 12 Months

By: Douglas A. Bernstein,Julie Ann Pooley,Lynne Cohen,Bethanie Gouldthorp,Stephen C. Provost,Jacquelyn Cranney,Louis A. Penner,Alison Clarke-Stewart,Edward J. Roy

Psychology 2ed will support you to develop the skills and knowledge needed for your career in psychology and within the professional discipline of psychology. This book will be an invaluable study resource during your introductory psychology course and it will be a helpful reference throughout your studies and your future career in psychology. Psychology 2ed provides you with local ideas and examples within the context of psychology as an international discipline. Rich cultural and indigenous coverage is integrated throughout the book to help your understanding. To support your learning online study tools with revision quizzes, games and additional content have been developed with this book.

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Page Count

1016

Publisher

Cengage AU

Published Date

ISBN 10

0170386309

ISBN 13

9780170386302

Kennedy and Oswald

The Big Picture

By: Judyth Baker,Edward Schwartz

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Kennedy and Oswald

The Big Picture

By: Judyth Baker,Edward Schwartz

Unraveling the many strands of hidden history behind the assassination of President Kennedy is not an easy task. Co-authors Baker and Schwartz guide us toward the conclusion that ultimately, the motivation was total governmental control, a coup d'état, changing us from a democratic republic to a oligopoly – a corporatocracy. With help from new witnesses regarding the "Crime of the Century," we are led to the realization that the "War of Terror" and the Patriot Act were predesigned to undermine our US Constitution and our Bill of Rights. The very moment Kennedy died our own government turned against "We the People." Baker and Schwartz provide a compelling narrative showing Oswald's innocence and a condemnation of the conspirators who planned and carried out the assassination of our 35th president and our Republic.

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Page Count

548

Publisher

TrineDay

Published Date

ISBN 10

1634240979

ISBN 13

9781634240970

Book's by Edward C. Brewer

Better Customer Service

Better Customer Service

Religious Rhetoric

Religious Rhetoric

Fitness Professional's Handbook

Fitness Professional's Handbook

Folk on the Delaware General Corporation Law

Folk on the Delaware General Corporation Law

Textbook of Veterinary Internal Medicine - Inkling E-Book

Textbook of Veterinary Internal Medicine - Inkling E-Book

Psychology: Australia and New Zealand with Online Study Tools 12 Months

Psychology: Australia and New Zealand with Online Study Tools 12 Months

Kennedy and Oswald

Kennedy and Oswald

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