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Everything on the Line

Calming and De-escalation of Aggressive and Mentally Ill Individuals on the Phone - A Comprehensive Guidebook for Emergency Dispatch (9-1-1) Centers

By: Edgework: Crisis Intervention Resources PLLC,Ellis Amdur

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Everything on the Line

Calming and De-escalation of Aggressive and Mentally Ill Individuals on the Phone - A Comprehensive Guidebook for Emergency Dispatch (9-1-1) Centers

By: Edgework: Crisis Intervention Resources PLLC,Ellis Amdur

Individuals suffering from psychiatric or substance use disorders sometimes display any one of a number of frightening behaviors: verbal outbursts, physical threats and even violence. In this comprehensive guidebook , Ellis Amdur, with the assistance of consultants whose cumulative experience in emergency call-taking and emergency dispatch totals over one hundred and twenty years, walks professionals working in Emergency Dispatch Centers through a multitude of steps they can assist in keeping first responders, callers and other members of the public safe, while functioning at the highest level of professionalism. " -- from cover.

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Page Count

232

Published Date

ISBN 10

0982376243

ISBN 13

9780982376249

Guarding the Gates

Calming, Control and De-escalation of Mentally Ill, Emotionally Disturbed and Aggressive Individuals - A Comprehensive Guidebook for Security Guards

By: Edgework: Crisis Intervention Resources PLLC,Ellis Amdur,William Cooper

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Guarding the Gates

Calming, Control and De-escalation of Mentally Ill, Emotionally Disturbed and Aggressive Individuals - A Comprehensive Guidebook for Security Guards

By: Edgework: Crisis Intervention Resources PLLC,Ellis Amdur,William Cooper

Individuals suffering from psychiatric of substance use disorders sometimes display any one of a number of frightening behaviors: verbal outbursts, physical threats and even violence. Security guards must frequently deal with such individuals in locations as varied as hospital emergency rooms, shopping malls, places of business and isolated warehouses in the middle of the night. In this comprehensive guidebook. Ellis Amdur and William Cooper offer security guards a comprehensive set of strategies to keep themselves, those they are protecting and the general public safe, while functioning at the highest level of professionalism." -- from cover.

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Page Count

186

Published Date

ISBN 10

0982376251

ISBN 13

9780982376256

Book's by Edgework: Crisis Intervention Resources PLLC

Everything on the Line

Everything on the Line

Guarding the Gates

Guarding the Gates

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