Healthcare Quality Management: A Case Study Approach is the first comprehensive case-based text combining essential quality management knowledge with real-world scenarios. With in-depth healthcare quality management case studies, tools, activities, and discussion questions, the text helps build the competencies needed to succeed in quality management. Written in an easy-to-read style, Part One of the textbook introduces students to the fundamentals of quality management, including history, culture, and different quality management philosophies, such as Lean and Six Sigma. Part One additionally explains the A3 problem-solving template used to follow the Plan-Do-Study-Act (PDSA) or Define, Measure, Analyze, Improve, and Control (DMAIC) cycles, that guides your completion of the problem-solving exercises found in Part Two. The bulk of the textbook includes realistic and engaging case studies featuring common quality management problems encountered in a variety of healthcare settings. The case studies feature engaging scenarios, descriptions, opinions, charts, and data, covering such contemporary topics as provider burnout, artificial intelligence, the opioid overdose epidemic, among many more. Serving as a powerful replacement to more theory-based quality management textbooks, Healthcare Quality Management provides context to challenging situations encountered by any healthcare manager, including the health administrator, nurse, physician, social worker, or allied health professional. KEY FEATURES: 25 Realistic Case Studies–Explore challenging Process Improvement, Patient Experience, Patient Safety, and Performance Improvement quality management scenarios set in various healthcare settings Diverse Author Team–Combines the expertise and knowledge of a health management educator, a Chief Nursing Officer at a large regional hospital, and a health system-based Certified Lean Expert Podcasts–Listen to quality management experts share stories and secrets on how to succeed, work in teams, and apply tools to solve problems Quality Management Tools–Grow your quality management skill set with 25 separate quality management tools and approaches tied to the real-world case studies Competency-Based Education Support–Match case studies to professional competencies, such as analytical skills, community collaboration, and interpersonal relations, using case-to-competency crosswalks for health administration, nursing, medicine, and the interprofessional team Comprehensive Instructor’s Packet–Includes PPTs, extensive Excel data files, an Instructor’s Manual with completed A3 problem-solving solutions for each Case Application Exercise, and more! Student ancillaries–Includes data files and A3 template
Master the art of entertaining and cement lasting business relationships in the process You're at a fancy downtown restaurant for dinner with a million-dollar business deal on the table. The waiter hands you the wine list. Now what? So much for that shiny M.B.A. and your powerful business connections. What matters right now, at this moment, is your wine IQ—and your ability to entertain this client in a way he'll never forget. In Power Entertaining Eddie Osterland, Master Sommelier, and America's foremost wine and food coach outlines dozens of power entertaining tips that can make anyone a more effective host or hostess—be it at a corporate business event or private dinners with clients in restaurants. When it comes to hosting big business meetings or important sales events, you will discover how to entertain business clients and business associates with ease, knowledge, and confidence, using good wine and food as the ingredients to build strong and lasting business relationships. Teaches how to transform boring business meetings and sales functions into memorable social events that people will want to attend again and again Enables you to build long-term business relationships based on the time-honored principles of courtesy, generosity and old world hospitality Learn how to convince the restaurant's Maitre d' to give them the best table in the house—even on a busy Friday or Saturday night Success is always in the details, so master the finer points of entertaining before your next big business event.
In Speak Up!, radio icon Eddie “Piolín” Sotelo opens up for the first time about his humble beginnings and the long, hard road to finding purpose and achieving triumph. Drawing upon his strong family values and his unflinching work ethic, Piolín recounts his very personal and resilient story—how a once undocumented immigrant rose to become the voice of a generation and a symbol of hope. Through intimate, uplifting and engaging real-life accounts, Piolin shares profound inspiration, wisdom, and guidance with his legions of fans and listeners who are searching for their own paths to success and happiness.
Once Upon a Pixel examines the increasing sophistication of storytelling and worldbuilding in modern video games. Drawing on some of gaming’s most popular titles, including Red Dead Redemption 2, The Last of Us, Horizon Zero Dawn, and the long-running Metal Gear Solid series, it is a pioneering exploration into narrative in games from the perspective of the creative writer. With interviews and insights from across the industry, it provides a complete account of how Triple-A, independent, and even virtual reality games are changing the way we tell stories. Key Features A fresh perspective on video games as a whole new form of creative writing. Interviews with a range of leading industry figures, from critics to creators. Professional analysis of modern video game script excerpts. Insights into emerging technologies and the future of interactive storytelling.
Jazz: Research and Pedagogy is the third edition of an annotated bibliography to books, recordings, videos, and websites in the field of jazz. Since the publication of the 2nd edition in 1995, the quantity and quality of books on jazz research, performance, and teaching materials have increased. Although the 1995 book was the most comprehensive annotated jazz bibliography published to that date, several books on research, performance, and teaching materials were omitted. In addition, given the proliferation of new books in all jazz areas since 1995, the need for a new, comprehensive, and annotated reference book on jazz is apparent. Multiply indexed, this book will serve as an excellent tool for librarians, researchers, and scholars in sorting through the massive amount of new material that has appeared in the field over the last decade.
Mexican American Baseball in the Central Coast pays tribute to the teams and players who brought joy and honor to their fans and communities in Ventura and Santa Barbara Counties. Baseball was played before enthusiastic crowds in Piru, Santa Paula, Fillmore, Ventura, Oxnard, Camarillo, Ojai, Carpinteria, Santa Barbara, Goleta, Santa Maria, Guadalupe, Lompoc, and other communities. Players and their families helped create the economic infrastructure and prosperity that are evident today in the Central Coast. For women, softball was a social counterbalance to the strict cultural roles defined by society. Many former players dedicated their lives to the unrelenting struggle for social justice, while others devoted themselves to youth sports. This book remedies the glaring omission of baseball images and stories of Mexican American neighborhoods in the Central Coast of California.
In Here's to the Ladies, theater journalist Eddie Shapiro opens a jewelry box full of glittering surprises, through in-depth conversations with twenty leading women of Broadway. The women he interviewed spent endless hours with him, discussing their careers, offering insights into the iconic shows, changes on Broadway over the last century, and the art (and thrill) of taking the stage night after night. Each of these conversations is guided by Shapiro's expert knowledge of these women's careers, Broadway lore, and the details of famous (and infamous) musicals"--
Presidential elections divide Americans in a lot of ways—by political party, ideology, and religion. But now, there’s a new way. They separate the adults from the perpetual children who have come to dominate much of our national discourse. You see it in the hysterical news coverage of the coronavirus, the lawless rioting of the Black Lives Matter moment, and the endless persecution of a president who Democrats react to with the rage of a toddler. As the 2020 presidential election approaches, the choice becomes clear: either join them all as another child, or grow up and vote to reelect Donald Trump.
Eddie comes on strong, but behind the attitude there's an honest, stripped-down, back-to-basics approach to cooking real food. If you ever wanted to go from watching cooking shows to actually cooking, this is where you begin." - Amanda Cohen, author Dirt Candy: A Cookbook and chef/owner of the famous NYC vegetarian restaurant of the same name Takeout food every night is great...for leaving you broke, bloated and praying for a national healthcare plan to deal with your fat ass self. Eddie McNamara wants to show you how to stop being a takeout junkie or a Gordon Ramsay wannabe who spends years learning complex knife skills you don't need. He also wants to show you how to pump up the flavor without resorting to using meat because – really - who needs to eat more meat? As Eddie puts it, "Any schmuck can put bacon on something to make it delicious." He wanted to show people how easy it was to cook delicious meatless meals for themselves rather than gorging more fat and salt on a daily basis than you'd see in a bucket of KFC. He also wanted to show people that you don’t have to be Warren Buffett to eat well. As he puts it "Brokesters have cooked filling plant-based food since long before Mark Bittman moved to Berkeley in search of a perfectly ripe avocado." That's how his popular tumblr "Toss Your Own Salad" got started and now morphed into this awesome meatless cookbook that will get you to rock out over 100 recipes for dishes like The Green Inferno Salad, Dr. Devash's Shakshuka, Nihilistic Frittata and Penne Tikka Masala with an Eddie-curated soundtrack that spans the musical range from Metallica's "Creeping Death" to Gene Vincent's "Be-Bop-a-Lula". So, stop wasting your money. Do it yourself. Let Eddie McNamara show you how to Toss Your Own Salad.
Experience all the regions of Spain in this illustrated book. It is structured according to the 17 autonomous communities of Spain and the two autonomous cities of Ceuta and Melilla. 244 photos, with explanations and in A4 landscape format, show this beautiful country in all its facets. Enjoy the photos or plan your next holiday. The special format allows a special view of the photos.
“An excellent new biography” of the influential songwriter that showcases his renowned humor and musical genius (The Telegraph). With a range that spans the lyrical, heartfelt songs “Angel from Montgomery,” “Sam Stone,” and “Paradise” to the classic country music parody “You Never Even Called Me by My Name,” John Prine is a songwriter’s songwriter. Across five decades, he’s created critically acclaimed albums—John Prine (one of Rolling Stone’s 500 Greatest Albums of All Time), Bruised Orange, The Missing Years—and earned two Grammy Awards, a Lifetime Achievement Award for Songwriting from the Americana Music Association, and induction into the Nashville Songwriters Hall of Fame. His songs have been covered by scores of artists, from Johnny Cash and Miranda Lambert to Bette Midler and 10,000 Maniacs, and influenced everyone from Roger McGuinn to Kacey Musgraves. Hailed in his early years as the “new Dylan,” Prine still counts Bob Dylan among his most enthusiastic fans. In John Prine, Eddie Huffman traces the long arc of Prine’s musical career, beginning with his early, seemingly effortless successes, which led paradoxically not to stardom but to a rich and varied career writing songs that other people have made famous. He recounts the stories, many of them humorous, behind Prine’s best-known songs and discusses all of Prine’s albums as he explores the brilliant records and the ill-advised side trips, the underappreciated gems and the hard-earned comebacks that led Prine to found his own successful record label, Oh Boy Records. This thorough, entertaining treatment gives John Prine his due as one of the most influential songwriters of his generation.
The year 1924 was a game changer! For the first time, the profession as a whole had a way of gauging the nervous system via the NCM (neurocalometer.) This scientific leap revealed if aberrant spinal temperatures were present and, more importantly, when they were not.Today, we now understand that a temperature asymmetry as detected by thermography reflects function of the sympathetic nervous system. When the chiropractor implements thermography, not only are they able to obtain important neurological data but also equips the entire chiropractic profession with an objective analysis of when to adjust and when not to adjust. The philosophical and artistic constructs can be debated based on one's personal understanding. However, science (when applied objectively) cannot be argued.With what we currently know and understand about the nervous system, when a spinal compromise is present, the nervous system will always be affected. Thermography and its application thereof provide the chiropractor an objective neurological gauge. Moreover, it provides a unique way to not only keep the profession separate and distinct but to also unite the profession as a whole.
Soon after its founding in 2011, Noir Nation: International Crime Fiction became the globally recognized home of international crime fiction. With this issue, it will also be a home for noir poetry. Noir Nation's content is often dark, sometimes creepy, and sometimes humorous but always at the service of the literary imagination as it explores the darker regions of human experience, where the only crime is weak writing. In this issue: Fiction by Deborah Pintonelli, Nahary Hernandez, JJ Toner, Barbie Wilde, David James Keaton, Ava Black, Simon Rowe, D.V. Bennett, Frauke Schuster, Gerald Heys, and BV Lawson; Poetry by Bianca Bellová, Adam Ward, Juleigh Howard-Hobson, Bonny Finberg, and Shawn Stibbards; Nonfiction by Michael Gonzales; and a staff interview with police detective and writer George Beck; And the winners of the First Golden Fedora Poetry Prize: George Perreault, Michael Zimecki, Timothy Ryan, J.D. Smith, Craig Kenworthy, Frank De Blasé, James Gardner, Joe Cortinas, Barry Nathan, and Timothy Tarkelly.
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