Bringing together comparative case studies from Belfast, Beirut, Amsterdam and Berlin, this book examines the role of the urban environment in social polarisation processes. In doing so, it provides a timely and refreshingly innovative voice in the confusing babble on (counter-)terrorism, urban conflict and community cohesion. Despite their socio-political differences, these cities are telling cases of how the location and shape of very mundane objects such as rubbish bins, bridges, clothes’ stores, shopping malls and cafés - in addition to the obvious fences, walls and barbed wire - are often subject to heated controversies and influence the way urban conflict is 'lived' and practised. Within a Science and Technology Studies (STS) theoretical framework, the authors provide a systematic analysis of these four cities and provide many concrete and richly illustrated examples of ‘material agency’ without losing sight of their specific historical, political, geographical and social conditions. The STS angle permits some surprising, yet extremely convincing, conclusions which are of use not only for a range of practitioners but also to scholars interested in the social shaping processes and the consequences of urban artefacts. The authors argue that, although architecture and urban design is clearly not the sole cause of conflict and polarisation, neither is it completely innocent. Conversely, it cannot be the silver bullet to solve related problems and to create community cohesion. However, the materiality of our cities must not be ignored; in fact, it can and should be ‘enrolled’ in our efforts. The book contains detailed descriptions of such positive cases as inspiration for practitioners as diverse as policy makers, architects, urban designers, planners, community workers, consultants or police officers.
Bringing together comparative case studies from Belfast, Beirut, Amsterdam and Berlin, this book examines the role of the urban environment in social polarisation processes. In doing so, it provides a timely and refreshingly innovative voice in the confusing babble on (counter-)terrorism, urban conflict and community cohesion. Despite their socio-political differences, these cities are telling cases of how the location and shape of very mundane objects such as rubbish bins, bridges, clothes’ stores, shopping malls and cafés - in addition to the obvious fences, walls and barbed wire - are often subject to heated controversies and influence the way urban conflict is 'lived' and practised. Within a Science and Technology Studies (STS) theoretical framework, the authors provide a systematic analysis of these four cities and provide many concrete and richly illustrated examples of ‘material agency’ without losing sight of their specific historical, political, geographical and social conditions. The STS angle permits some surprising, yet extremely convincing, conclusions which are of use not only for a range of practitioners but also to scholars interested in the social shaping processes and the consequences of urban artefacts. The authors argue that, although architecture and urban design is clearly not the sole cause of conflict and polarisation, neither is it completely innocent. Conversely, it cannot be the silver bullet to solve related problems and to create community cohesion. However, the materiality of our cities must not be ignored; in fact, it can and should be ‘enrolled’ in our efforts. The book contains detailed descriptions of such positive cases as inspiration for practitioners as diverse as policy makers, architects, urban designers, planners, community workers, consultants or police officers.
This book is essential reading for anyone engaged in the multi-billion dollar marina industry. Everyone, whether experienced marina operator, designer, developer or indeed anyone with an interest in refurbishing an existing property will find a wealth of information within the chapters. Readers are provided with a snapshot of the marina industry today and a look at tomorrow's information technology developments that will be pivotal to the success of the marina of the future. It gives detailed information on what a marina developer/designer should consider, when designing a new marina. In addition to compiling data that will be not found elsewhere - including global marina maps (showing 17300 marinas), the book explores in some depth the environmental issues in siting and designing marinas. This Book is been used as the primary textbook, by the University of IZMIR, for the 2 year course Marina Management and Sustainability.
In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about insufficient, inconsistent or bad service abound. Quality decides on success and failure. Where so much is at stake, management decisions call for systematic research and consumers look for relevant results that provide guidance in complex markets. Research into quality and customer satisfaction gets to the core of a business. However, many so-called studies hardly meet essential criteria of empirical research and deliver artefacts rather than facts. This book puts an end to common misconceptions of quality studies. Measuring Service Performance is an appeal for an approach to quality research that meets quality criteria itself. It is a compelling argument against widespread but rather dubious dealings with measurement, data and statistics. Ralf Lisch calls for a reconsideration of the research process, focussing on content instead of method and adding meaning to results. Because service excellence deserves research excellence. Written in a practical, accessible style, the book offers practitioners as well as market researchers, MBA students and others involved in the service sector a critical analysis and discussion of the essentials of 'Practical Research for Better Quality'.
Essentials of Sociology, adapted from George Ritzer’s Introduction to Sociology, provides the same rock-solid foundation from one of sociology's best-known thinkers in a shorter and more streamlined format. With new co-author Wendy Wiedenhoft Murphy, the Third Edition continues to illuminate traditional sociological concepts and theories and focuses on some of the most compelling features of contemporary social life: globalization, consumer culture, the internet, and the “McDonaldization” of society. New to this Edition New “Trending” boxes focus on influential books by sociologists that have become part of the public conversation about important issues. Replacing “Public Sociology” boxes, this feature demonstrates the diversity of sociology's practitioners, methods, and subject matter, featuring such authors as o Michelle Alexander (The New Jim Crow) o Elizabeth Armstrong and Laura Hamilton (Paying for the Party) o Matthew Desmond (Evicted) o Arlie Hochschild (Strangers in Their Own Land) o Eric Klinenberg (Going Solo) o C.J. Pascoe (Dude, You're a Fag) o Lori Peek and Alice Fothergill (Children of Katrina) o Allison Pugh (The Tumbleweed Society) Updated examples in the text and "Digital Living" boxes keep pace with changes in digital technology and online practices, including Uber, Bitcoin, net neutrality, digital privacy, WikiLeaks, and cyberactivism. New or updated subjects apply sociological thinking to the latest issues including: the 2016 U.S. election Brexit the global growth of ISIS climate change further segmentation of wealthy Americans as the "super rich" transgender people in the U.S. armed forces charter schools the legalization of marijuana the Flint water crisis fourth-wave feminism
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